New Ford Explorer for Sale in Austin, TX

Good

While it wasn’t the truck for me they went out of there way, they delivered the truck and I was very satisfied with the company’s service

Very professional, did not try to play the salesman game with us.

Quick reply and helpful

Experience with the dealership was fine. They just weren’t willing to come down on their asking price.

They are real good about staying in touch, even the sales manager texted.

Contacted me quickly via email. Very friendly and helpful.

They responded politely and promptly

If you go here ask for Edward. He was really busy but still had time to help me out and get me in my truck. Stayed in contact with me and even replaced my windshield for me. I even had my dog with me and they let him come in and wait along side me . Customer service was great, my experience here was the total opposite of Previous dealerships.

Really pushy dishonest dealers here. Would quote one price and then have a whole bunch of mandatory fees towards the end that they just tried to push onto buyers like an advertisement fee and their anti-theft device. Not accommodating at all.

This dealership was terrific right from the first contact by Jeremy. I was calling from CA so I appreciated the way they handled the negotiations and I was very happy to arrive and find the vehicle as described. I’d buy from them again.

Sales person was knowledgeable and helpful

A sales rep contacted me but the car was not available because it was being auctioned.

Less than one star. Horrible dealer. Took too long to email back about the same car. Sent me what appeared to be the same car advertised on CarGurus but at a few thousand dollars more. Did not honor the prices here. Emails from the dealer weren’t useful and didn’t help my decisions. Not worth the effort to interact.

A salesman responded same day. Sales manager emailed to check my satisfaction with the salesman.

efficient, courteous, and very helpful

Great place to buy a car. The entire team from sales to finance was amazing!

Fast and Friendly

Great experience. Price was exactly what was quoted. Purchased truck at this dealer.

Responded promptly

They were fantastic. Whis I had the time to take care of the paperwork.

I was waiting to hear back on my approval to go test drive car since I live out of town. I had to keep calling. By the time I heard back, they had already sold the car. Plus, the offer a non-refundable deposit to hold a car if you’re from out of town or even in town and require that it be $700-$1000 so you could be stuck with a credit at a dealership. Disappointing experience.

Good

Rick went above and beyond! I highly recommend this dealership!!

I really liked the staff here. Super friendly. Found a very distant, very handsome "cousin" that I never knew I had (Reed) haha. The truck was fairly priced and ran great...just slightly out of my price range. I would def. come back when I have a larger budget.

It was the typical bait and switch routine that so many sleazy car dealers pull. I was told the car I wanted to look at was there and I arrived there fifteen minutes after being told it was there it was no longer there but of course a much more expensive car was available. I am so tired of car dealers that want to pull this kind of garbage.

Polite and professional

Excellent communication

Dealership was very professional and great service

Excellent service, smooth transition, very helpful. Car is just what we wanted.

Long wait time. Finance guy a little pushy on the extended warranties. On my way down to the dealership, the sales guy tried to get me to send a picture of my credit card to "hold" the truck because there was someone else trying to buy the truck. I didn't send one. Other than that the experience was good.

My interaction with the dealer was very good. I did not pursue the truck further after examining the CarFax.

Responded immediately

I was in search of my dream car and Carl Burnside and Scott made that possible! Carl went out of his way to make calls and next thing you know I’m in the drivers seat! Thank you guys at Mac Haik Ford!!!

Did not buy because interest rates are up. They worked to get me a low one and did so, but we still decided it was not the right tine to buy. They were helpful, patient, and flexible. I recommend working with Contantine and Scott. It was a nice pickup I wish It could have worked out.

Wonderful experience. Good deal on my truck.

Experience with the dealership was fine. They just weren’t willing to come down on their asking price.

Responded promptly

Very helpful & friendly.

They were super responsive. Just out of my price range.

truck was as described, pricing was a little less transparent but overall a positive experience

Mark G informed me the car was available and I told him I was on my way. He again said he was on his way (be there in a few minutes) while I was in the showroom. After minutes of waiting for him, I ask again and then he comes out to say the car is not available. No phone call, no text. All he said was, “I’m sorry”. Not cool, I drove quite a distance to get there without even a courtesy call from him.

Alex was responsible for a great experience at Covert Ford. Love the truck, got a good deal, they delivered the truck 350 miles away, what more could you want?

Good Level of attention by the salesperson but they allowed another salesperson to sell the vehicle days after the deal was made. Literally didn’t even give me the opportunity to send a deposit....bad deal!

Very good dealer. I will go back for my next vehicle.