New BMW X5 for Sale in Washington, DC

I would recommend the dealership.

Girish was excellent with his response and information. Would definitely deal with him again.

Top notch dealership. GM contacted me when I put in an inquiry. Sales person Abraham followed up and was great to deal with. Definitely recommend and would deal with them again.

Very professional!

Stellar car buying experience. Most of the purchase was completed via computer and telephone. When I arrived at the dealership, my car was ready, clean w/ a full tank of gas. Documents were explained and signed; I was out of the door two hours. Dan is a caring salesman and Alexis in finance also cares about the consumer. BEST car buying experience I’ve ever had.

Said would call me back in the morning and they never did after I told them I was ready to buy. Didn’t even remember which car I was interested in. Blamed it on month end busy time. I guess they don’t need any more sales this month.

Great

Eric L was very professional and courteous. Recommend him highly!

Salesperson was very helpful and responsive in reaching out and answering questions by email as I wanted... also answered questions by phone, explaining out of state purchases well...

Contacted me immediately great communcation

fast contact

Great experience. Ask for David!

Very good

Best place to buy a car ever very attentive staff that actually listen to your needs and care that the job gets done what more can you ask for in these COVID 19 days

Was ready to make a deal. Salesman contacted me and said 6500.00 to replace struts and they weren't going to sell it. Never pulled from Cargurus and sold a few days later. Wouldn't touch them with a 10' pole. Very sketchy and glad it went away!

The salesperson was great. Stayed back past closing just to make sure I got the information and help I neede.

Dealer was good, polite & prompt and even sent a car over for me to test drive, but the car he sent me was not at all good and just didn't feel new. Also I told him I felt the engine was too loud unlike the other cars I had test driven from other VA dealers.

Their business practice of not disclosing pricing is unethical. Their refusal to provide pricing and photos without calling them is unacceptable. They seem to judge what price to quote based on the phone conversation. Two days later, was told that the car sold, which may or may not be true. So American these days.

Luke responded with in 24 hrs of my request for more information. Purchased the car from Sterling and again Luke was very helpful and professional.

Professional and friendly.

Wonderful!

One of the absolute best experiences I’ve ever had purchasing a car! Harold was honest, funny, and not pushy. Iso was the exact same when it came time to discuss the various warranties. Truly a wonderful experience and recommend this dealership to anyone looking to purchase a vehicle!

Prompt helpful replies

Very helpful and told me what color it be and would buy it as well

The dealer reached out to me in a timely manner. The customer service was PHENOMENAL. They were very honest and upfront. There were no surprises. In fact, after going in for a test drive, I decided to purchase.

Received a call from Scott Sohn the very same hour I made my inquiry. We made arrangement to see the car the next day. We met Scott at the dealership, and drove the car. We were very impressed with Scott and the entire car buying process at BMW of Silver Spring. Would definitely buy from them again!!!

Good communication

Dealership was very professional and got a quick response to my inquiry from Cargurus right away. Daniel Anderson was very curious and communicative about the whole process. I end up purchasing the Highlander and I'm happy with my experience. I would definitely recommend them.

Good experience

Quick response.

It was great fast an in an out friendly staff Jacob was great

Amazing experience, terrific people, nothing but positive things to say. They made the buying and evaluation process so easy, by far the easiest and most pleasant car buying experience I've ever had.

They were great! We have ended up buying from them even though it's 2 1/2 hours from us.

Anytime I contact this dealership I get the same person who does not seem to want to work with me. At some point be even told me that a car I was interested in was sold which was not true. I took my business elsewhere.

At first they seemed helpful, and it seemed like they were willing to make a deal on an 2019 M2 Competition with a listed automatic transmission. After looking over the photos the next day, I saw that it actually had a manual transmission. I called the salesman back to tell him what the problem was and he told me that yhe M2 Competition only comes in a manual transmission. I think that's funny because I just ordered one.

Apologies for being candid. It was more like they were doing me a favor. Don't know what happened to genuine good old, American customer service! I suppose we can blame the pandemic, and hide behind that smokescreen. Response was slow. Info provided over the cell was inaccurate. Customer service was satisfactory, at best. Have had far better response to queries from other dealers. Sales with a smile, was lamentably lacking. And, that was after I had bought the car.

Perfect

They were very responsive and accommodating

Car sold but was willing to sale me another car

Although I have yet to purchase a vehicle, the representatives from BMW of Annapolis have consistently shown themselves to be responsive and thorough. Should they have a vehicle that suits my picky nature, I will be there in a heartbeat!

They were kind and helpful.

Anytime I contact this dealership I get the same person who does not seem to want to work with me. At some point be even told me that a car I was interested in was sold which was not true. I took my business elsewhere.