New BMW X5 for Sale in Washington, DC

Overall good, responsive dealer however a bit pushy. The Salesteam must have a pep talk everyday by a motivational speaker because once they get a hold of you on the phone or otherwise they PUSH you to come in, they PUSH you to do all kinds of things and this is quite a turn off...relax sales team just relax, don't push the customers its quite annoying.

Nothing negative. Everyone was friendly and professional.

Good

Very easy process with no pressure to complete the sale or add additional items!

Emailed me back concerning the car I was interested in but never revealed it had sold.

I was contacted immediately . Set up a time to visit the dealership ( I was in the area ) , but the car wasn't completely ready to show . Very friendly, knowledgeable and professional salesman .

Sam Hawa went above and beyond. He was very easy to work with and made sure he put the car on hold until I could get to the dealership. A very straight forward guy. He doesn’t have a pushy salesperson attitude. All around great experience at the dealership.

Great car and buying experience ...

Great experience Ask for Eric Bautista I was helped rather than sold a car.

I spoke with Ahmed who was very nice, quick to respond, and helpful. Ultimately I did not purchase the car, but it was a good experience

I was contacted immediately. I ended up purchasing this vehicle. It was a great experience.

The entire staff at Rockville BMW were totally amazing to work with!! They had everything ready to go, with all my finance papers, temporary tags, discounts ... ect! They gave me exactly what my trade-in was worth with no hassle! They even greeted me in the parking lot when I pulled in! Absolute Great service!! Great people!!

Best way to describe this dealership is a joke. I tried to overlook the poor reviews but they proved to be true. Never returned my emails , so I called. People answering phone were unprofessional & transferred me to wrong department. Lastly they have a $799 dealership fee ?? No thank you !! Run away from these guys.

They had no interest in negotiation. All of my dealings were through text. When I offered them a price (admittedly very low), instead of just a no we can™t do that, I got an LOL. Just wasnt very personable in my opinion.

Very prompt about replying, Talked about car on Friday, said I was interested, was going to put deposit it on Monday, Saturday they increased price. very disappointed that the buying experience went this way.

Good customer service and sales team.

provided options to view the car. However I decided not to view further. No sunroof

Constant contact from dealership. Very transparent. Ended up chosing a lower mileage vehicle at a different location closer to my location.

Excellent sales person !

Excellent customer service. The salesman WS very helpful and respectful.

Bought car, great dealership, Tom Hamil was a joy to work with!

I went to see this car. Signed paperwork and put down a deposit. Sales person was Vance. This was on a Thursday. On Saturday we called to go pick up the car and pay the balance in cash and we’re informed that they had sold the vehicle to someone else. Terrible customer service!

BMW dealership treated me with excellent customer service.

The request was for additional information on the vehicle. Later met with sales rep to see car and have preliminary discussion on options and terms. Sales rep was very informative and initial pricing was decent.

Car was just as advertised process was easy and wonderful service!

Driton was very helpful in helping us with the car.

Spoke with sales person on Thursday and scheduled an appointment to see the car Sat morning. Sales person reached out to me Fri to confirm I was still coming but when I got there two hours early they said the car just sold. Someone should had called me to save me a 45 min drive. They wanted me to look at other cars in their inventory but I declined.

I would recommend the dealership.

Girish was excellent with his response and information. Would definitely deal with him again.

Top notch dealership. GM contacted me when I put in an inquiry. Sales person Abraham followed up and was great to deal with. Definitely recommend and would deal with them again.

Luke responded with in 24 hrs of my request for more information. Purchased the car from Sterling and again Luke was very helpful and professional.

Professional and friendly.

Wonderful!

I went to see this car. Signed paperwork and put down a deposit. Sales person was Vance. This was on a Thursday. On Saturday we called to go pick up the car and pay the balance in cash and we’re informed that they had sold the vehicle to someone else. Terrible customer service!

Applied online, did not get response i called, they told me to apply again, then i get a representative to call, and said i needed to apply again? Be wary on applying online, my credit got pulled SEVEN Times as they have different departments, it's best to just come in to apply, otherwise it will chop your credit to pieces

Excellent! Luke Huntington was my sales rep and he was very thorough and able to address all my questions and requests.

BMW dealership treated me with excellent customer service.

Professional and friendly.

Excellent! Luke Huntington was my sales rep and he was very thorough and able to address all my questions and requests.

Top notch dealership. GM contacted me when I put in an inquiry. Sales person Abraham followed up and was great to deal with. Definitely recommend and would deal with them again.

Luke responded with in 24 hrs of my request for more information. Purchased the car from Sterling and again Luke was very helpful and professional.

Applied online, did not get response i called, they told me to apply again, then i get a representative to call, and said i needed to apply again? Be wary on applying online, my credit got pulled SEVEN Times as they have different departments, it's best to just come in to apply, otherwise it will chop your credit to pieces

Fabulous and attentive!

I contacted the dealer about a loaner car. I didn't get confirmation for days but was contacted by 2 or more of their representatives who didn't seem to know one another.

Contacted me and was very helpful.