driversselect

2615 Interstate 20 Frontage Road
Grand Prairie, TX 75052

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Sales: (972) 388-3590

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https://static.cargurus.com/images/forsale/2019/07/11/18/26/2017_jeep_grand_cherokee-pic-1736270280097261719-152x114.jpeg

2017 Jeep Grand Cherokee Trailhawk 4WD Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $28,749

Mileage: 45,965

Location: Grand Prairie, TX 75052

Average time on market: 27 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Billet Silver Metallic Clearcoat Description: Used 2017 Jeep Grand Cherokee Trailhawk 4WD for sale - $28,749, 45,965 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Remote Start, Tow Package, Quick Order Package
https://static.cargurus.com/images/forsale/2019/08/03/19/27/2016_lexus_rx_350-pic-460938337692355516-152x114.jpeg

2016 Lexus RX 350 FWD Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $30,869

Mileage: 28,334

Location: Grand Prairie, TX 75052

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Nebula Gray Pearl Description: Used 2016 Lexus RX 350 FWD for sale - $30,869, 28,334 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Premium Package
https://static.cargurus.com/images/forsale/2019/07/24/12/10/2016_ford_explorer-pic-7619865964638933425-152x114.jpeg

2016 Ford Explorer Platinum 4WD Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $30,229

Mileage: 27,918

Location: Grand Prairie, TX 75052

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Magnetic Metallic Description: Used 2016 Ford Explorer Platinum 4WD for sale - $30,229, 27,918 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/07/06/18/03/2017_acura_rdx-pic-860132887650960733-152x114.jpeg

2017 Acura RDX FWD Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $21,989

Mileage: 42,339

Location: Grand Prairie, TX 75052

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: Crystal Black Pearl Description: Used 2017 Acura RDX FWD for sale - $21,989, 42,339 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/08/07/01/58/2017_chevrolet_equinox-pic-5124620309383697224-152x114.jpeg

2017 Chevrolet Equinox LT FWD Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $15,989

Mileage: 27,624

Location: Grand Prairie, TX 75052

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: Nightfall Gray Metallic Description: Used 2017 Chevrolet Equinox LT FWD for sale - $15,989, 27,624 miles with Sunroof/Moonroof, Navigation System, Alloy Wheels, LT Package, Bluetooth, Backup Camera, Remote Start, Heat Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/08/12/18/04/2016_ford_explorer-pic-7104820190061639786-152x114.jpeg

2016 Ford Explorer Sport 4WD Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $27,749

Mileage: 35,305

Location: Grand Prairie, TX 75052

Average time on market: 30 days Certified Pre-Owned: No Transmission: Automatic Color: White Platinum Metallic Tri-coat Description: Used 2016 Ford Explorer Sport 4WD for sale - $27,749, 35,305 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/08/09/01/50/2017_chevrolet_equinox-pic-2727730179613971047-152x114.jpeg

2017 Chevrolet Equinox LT FWD Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $15,989

Mileage: 21,885

Location: Grand Prairie, TX 75052

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2017 Chevrolet Equinox LT FWD for sale - $15,989, 21,885 miles with Bluetooth, Backup Camera, Aluminum Wheels, Navigation System, LT Package
https://static.cargurus.com/images/forsale/2019/06/06/01/56/2016_lexus_rx_350-pic-7840959292632671879-152x114.jpeg

2016 Lexus RX 350 FWD Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $28,989

Mileage: 33,471

Location: Grand Prairie, TX 75052

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Obsidian Description: Used 2016 Lexus RX 350 FWD for sale - $28,989, 33,471 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/08/07/01/58/2016_infiniti_qx60-pic-923303216677210258-152x114.jpeg

2016 INFINITI QX60 FWD Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $25,989

Mileage: 21,373

Location: Grand Prairie, TX 75052

Average time on market: 23 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Graphite Shadow Description: Used 2016 INFINITI QX60 FWD for sale - $25,989, 21,373 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Premium Package, P01 Premium Package
https://static.cargurus.com/images/forsale/2019/05/28/01/42/2018_gmc_sierra_1500-pic-6666951455036008553-152x114.jpeg

2018 GMC Sierra 1500 Base Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $21,439

Mileage: 7,496

Location: Grand Prairie, TX 75052

Average time on market: 20 days Certified Pre-Owned: No Transmission: Automatic Color: Summit White Description: Used 2018 GMC Sierra 1500 Base for sale - $21,439, 7,496 miles with Steel Wheels, Bluetooth, Backup Camera, Trailer Package, Tow Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/07/30/11/22/2018_nissan_pathfinder-pic-2673547290661587855-152x114.jpeg

2018 Nissan Pathfinder SL Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $24,779

Mileage: 17,077

Location: Grand Prairie, TX 75052

Average time on market: 30 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Gun Metallic Description: Used 2018 Nissan Pathfinder SL for sale - $24,779, 17,077 miles with Leather Seats, Adaptive Cruise Control, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/06/07/02/07/2016_ram_1500-pic-5243094720042703317-152x114.jpeg

2016 Ram 1500 Big Horn Crew Cab LB 4WD Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $25,709

Mileage: 45,964

Location: Grand Prairie, TX 75052

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: Brilliant Black Crystal Pearlcoat Description: Used 2016 Ram 1500 Big Horn Crew Cab LB 4WD for sale - $25,709, 45,964 miles with Power Package, Navigation System, Chrome Wheels, Bluetooth, Backup Camera, Remote Start, Heat Package, Tow Package, Quick Order Package
https://static.cargurus.com/images/forsale/2019/07/25/02/00/2018_nissan_pathfinder-pic-1922664444201746082-152x114.jpeg

2018 Nissan Pathfinder Platinum Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $29,549

Mileage: 18,249

Location: Grand Prairie, TX 75052

Average time on market: 34 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Magnetic Black Description: Used 2018 Nissan Pathfinder Platinum for sale - $29,549, 18,249 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/08/13/02/12/2015_chrysler_300-pic-1078304493754662387-152x114.jpeg

2015 Chrysler 300 Limited AWD Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $16,989

Mileage: 24,984

Location: Grand Prairie, TX 75052

Average time on market: 37 days Certified Pre-Owned: No Transmission: Automatic Color: Billet Silver Metallic Clearcoat Description: Used 2015 Chrysler 300 Limited AWD for sale - $16,989, 24,984 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Alloy Wheels, Bluetooth, Backup Camera, Remote Start, Quick Order Package
https://static.cargurus.com/images/forsale/2019/07/12/18/17/2016_chevrolet_malibu-pic-3816922136859376940-152x114.jpeg

2016 Chevrolet Malibu Premier FWD Used Cars in Grand Prairie, TX 75052

Great Deal

Price: $18,489

Mileage: 20,816

Location: Grand Prairie, TX 75052

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: Crystal Red Tintcoat Description: Used 2016 Chevrolet Malibu Premier FWD for sale - $18,489, 20,816 miles with Sunroof/Moonroof, Driver Confidence Package, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
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All reviewers have been verified to have contacted this dealer – Learn More
Aug 18, 2019
good at follow-up
Aug 18, 2019
This dealer responded quickly and was very professional and helpful.
Aug 16, 2019
GuruH64BZ
Bought a different color of car but same make and model they did a good job
Aug 14, 2019
GuruHKTMN
Test drove the vehicle with no pressure to buy. A good experience.
Aug 13, 2019
Mariah worked very well with me in getting the car I wanted. However the finance department was a little pushy on the warranty. Overall had a great experience with Mariah!
Aug 13, 2019
It was the best experience we've had in buying a new car. Our salesman was the best ever. Very professional, had everything ready, did not waste our time ..... A real positive experience!!!
Aug 9, 2019
GuruHWZLM
Quick and easy process. Great and painless demo drive
Aug 7, 2019
GuruHRMF1
Great experience. Very clean, organized and modern. Marla was our saleswoman, she was very helpful. Got a great warranty. Much better experience than traditional, "i hope the salesman likes me" dealership experience
Aug 6, 2019
GuruYF72Z
The salespeople are very helpful.
Aug 6, 2019
The representative did make contact with me. He was not very helpful. I had a few questions he agreed to get answers to & return my call. I have not received a call back.
Response from current dealership:
Odis, I apologize that you have not been followed up with.  Please contact me at your convenience so that I can get your information and have the sales manager follow up.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
Aug 6, 2019
They did not respond to my online inquiries. I had to contact them. They did not provide an accurate description of the conditions of the vehicle. The check engine light was on and they did not provide the truth on what the problem was. They wanted to sell me the vehicle knowing that it was throwing codes P0012, P0016, and P0300. The motor after warmed up was misfiring and making a slapping or knocking sound under the passenger valve cover. The Shaker 500 stereo needs replaced. The driver seat button that moves the seat forward and backward has a short causing it not to work properly. There was a joke made that I needed a phone book to test drive the car. I have been short all my life and I did not appreciate it. I was mislead by the salesman, sales manager, and the GM. The sales manager talked to me like I was a child. My wife and I were patronized and given childish analogies on why the price could not change. He said if I want the car he leaves @ 8PM then walked off.
1 people found this review helpful.
Response from current dealership:
Bob, everything that you stated above is not what we strive to provide each guest.  I very much apologize for your experience with us and will be following up with the manager today.  Please feel free to contact me at your convenience.  customer.care@driversselect.com  Wes W Senior Guest Loyalty Specialist driversselect.
Aug 5, 2019
I appreciate that they contacted me early the next day, but I believe the car was already gone.
1 people found this review helpful.
Aug 5, 2019
Ask for Sidney no hassles & very accommodating. Best car purchase experience we've had.
1 people found this review helpful.
Aug 4, 2019
One of the best car buying experiences we have ever had! Will definitely be going back!
Aug 2, 2019
smokiesmokie
30
made appointment with understanding I would be contacted if deal changed. arrived with cashiers check in hand, car gone,no contact made. despite repeated contact made by me. but to add insult the sales man first lead us out to see a car that wasn't there, but showed us other inventory, should have said upfront car gone. our sales rep tried to sell us us on another car with front and rear tires not a match in make. not what expected, sales manager did a stellar job in fixing up blemishes and was good to deal with. sales rep we dealt with was not the one who failed to make contact, wasted 3 hours in drive time and 3 hours at dealer, gas, dallas traffic and tolls not a good day..hard to make a non refundable deposit without seeing car
2 people found this review helpful.
Response from current dealership:
I apologize that the vehicle you were interested in sold before you arrived.  Our vehicles do sale very quickly and are for sale until there is a deposit on one or there is a guest here purchasing it.  Please let us know if we can be of any assistance in the future.  customer.care@driversselect  .com.  Wes W Senior Guest Loyalty Specialist driversselect.
Jul 29, 2019
GuruHCG8T
Worth every message, time, penny, and call.
Jul 28, 2019
KennonDavis
Excellent. Didn’t buy the car, but they contacted me on my inquiry.
Jul 27, 2019
mattandval
Contacted them about a vehicle. We live out of town. Applied for financing (which they ran and we were approved) and bought a plane ticket to come pick up the vehicle. The next day they called and told us they’d sold the vehicle. Their response was “he got here first”. VERY displeased. Not only did they run our credit BUT we are not out $250 plane ticket.
1 people found this review helpful.
Response from current dealership:
I am sorry to hear about this.  However, all of our vehicles are for sale until there is a deposit on them or someone is here actively working on purchasing.  If we can be of any assistance in the future, please let us know.  Wes W Senior Guest Loyalty Specialist driversselect   customer.care@driversselect.com
Jul 26, 2019
Great service I will buy my cars there from now on
Jul 25, 2019
Love love this place. Will be a return customer
Jul 23, 2019
GuruH5HNF
Good service
Jul 22, 2019
Very helpful and attentive!
Jul 20, 2019
FernandoMCh
Everything went smooth. I felt I was like doing grocery shopping, super fun and the staff is very kind. I was really happy there
Jul 19, 2019
Great info
Jul 17, 2019
srmorgan4
Great customer service
Jul 9, 2019
They were quick and efficient. They made my first time buying a car quick and painless, would definitely refer.
Jul 7, 2019
Good
Jun 29, 2019
Platinums621
I called them after going to another dealer first and purchasing anything. I stopped and did purchase from them. The wait in Finance was longer than the test drive. They had taken the radio antenna off to prevent theft. However they did put it on prior to me leaving. I called immediately after getting home and realizing why the reception was so bad. I have been able to talk with the salesman once. Other than that no response from him. No antenna still and no returned calls. I have ask that it be overnighted to me since it has now been a week.
2 people found this review helpful.
Response from current dealership:
Thank you for your review.   Please contact me and I will locate your antenna and get it to you.  I apologize for the inconvenience.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
Jun 24, 2019
healthdoc
Pros: Great prices. Still on warranty cars with only one or two owners, and no accidents. Cost-saving sales process. Cons: Cars get sold fast, so can be sold from under you. They don't take no for an answer on add-ons like additional warranty and gap insurance. Hard to get them to fix things or give you missing parts after the sale.
4 people found this review helpful.
Jun 24, 2019
albertdls
Quick response,very respectful,and stayed in contact.
Jun 24, 2019
GuruS2H1F
Loved working with DriversSelect. I would recommend them to anyone. Very fun and social atmosphere. But with A Single Point of Contact. Fun but really personal. Great mix and Very Well Done!!!
Jun 23, 2019
GuruSNJZY
Was very helpful!
0 people found this review helpful.
Jun 17, 2019
elmn8tr69
This was definitely a whole new experience- all volume based so selling and a very specific buying process- obviously no negotiating AT ALL-take it or leave it price but agree price was great, financing options unless paying with cash almost had ot be routed through them, etc....
3 people found this review helpful.
Response from current dealership:
Thank you for your review.  You are correct that we do not negotiate and it is true that if you use one our banks the financing goes faster.  Our finance team will be glad to explain this much better than I can.  I will be glad to have them contact you if you would like.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
Jun 16, 2019
Contacted me. Initially was persistent then stopped emailing. Weird for a car salesmen.
2 people found this review helpful.
Response from current dealership:
I am sorry to hear about this and thank you for letting me know. Please contact me at your convenience to see if we can help.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
Jun 15, 2019
I was contacted by email quickly. My questions were answered. Thank you.
Jun 14, 2019
Good experience
Jun 11, 2019
Overall pleasant experience for buying a vehicle. I would recommend DriversSelect and I will purchase future vehicles from them.
Jun 10, 2019
swilli42
Contacted me right away! Easy purchasing experience, great prices and customer service.
Jun 10, 2019
GuruYWP2G
My experience with driver select was horrible and very unprofessional and I felt like I got ripped off financially they supposed to sell me a 2017 Volkswagen Passat.. ...but they sold me a 2016 bait and switch I didn't realize it until 3 days later I had to bring the 2016 Volkswagen Passat back to Echo Park driversselect to get the 2017 and I lost $1,000 on the value of the car and I only had the car for 3 days I am very unhappy with that dealership
6 people found this review helpful.
Response from current dealership:
I apologize for your inconvenience and I assure you that this was a true accident.  I am glad that we were able to get this corrected for you.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
Jun 10, 2019
GuruL3CH7
You receive blanket email without any valuable info and picof vehicle. Still dont if vehicle is available.
Response from current dealership:
Thank you for letting us know about this.  I apologize and if you contact me, I will make sure a salesperson answers your questions.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
Jun 10, 2019
Great concept
Jun 9, 2019
Good service
Jun 8, 2019
Response time was Great. Vehicle in question was already sold. The dealer sent me a list of similar vehicles I was looking for. Pleased with service. Thanks
Jun 7, 2019
GuruSS6DZ
Great staff, service and experience. We did buy the car and I would go back
Jun 6, 2019
Phill D.
I commend them on the sales experience and their road test process. I went in to test the Fusion Hybrid but drove away in a Lincoln MKZ Hybrid! Will do business with them again. Their Pricing was very competitive and realistic.
Jun 4, 2019
GuruLRK4H
They were fantastic! Very professional, not pushy at all and you get to test drive alone!
Jun 4, 2019
Great experience! Hassle free.
Jun 2, 2019
Makayla Southall
Communication could have been much better, but overall we were satisfied with our car buying experience.
0 people found this review helpful.
Jun 2, 2019
GuruCGTM2
Hassle free and good prices
Jun 1, 2019
Quick response and as stated very up front and no hassles
May 31, 2019
GuruSB4Z3
The absolutely most horrible dealership experience ever in the history of car buying! They sold the car we had already had be approved for through my own bank to someone else, so what the finance manager did was ran my credit with one of their credit union (without my permission and I had already gave them my approval from my bank) they did that so they can get more of a kick back from their own bank. The so called sales manager "Jay" lied to my face and has avoided me still to this day because I told them that they needed to reverse the inquiry they did because they didn't have my permission to run my credit when I already had my own finance approved. Jay and finance manager are not to be trusted. Trust me stay wayyyyy awayyyyyy from DriverSelect! They are CON ARTISTS to the upmost!!!! I would spend three times as much some where else than get a free car from driverselect! Do yourself a favor and stay very very very far away from driverselect! Just a HORRIBLE place and sales tactics
7 people found this review helpful.
Response from current dealership:
Thank you for bringing this to my attention.  I apologize for your trouble however, I am sure that we can get this resolved.  Please feel free to contact me so that I can get your information to have the proper person to assist you.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.om
May 31, 2019
Biggtazz78
Tried to pressure me to come to the dealership by telling me the car would sell fast instead of answering my questions.
6 people found this review helpful.
Response from current dealership:
I apologize that this was your experience with us. We do have a very fast turnover with our inventory however, we are still glad to answer you questions.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.om
May 28, 2019
GuruVP8VD
Dave Bridgeman was fine, it was just the 2018 Explorer Sport did not have most of the features that I was looking for but will continue to check back with them on new arrivals.
May 27, 2019
Sylvia Robles
Awsome very helpful and easy
May 26, 2019
HondaSearch2019
good, helpful interactions
May 23, 2019
Guru6SYD
I bought this car and it had animal hair all over the car it's been 2 weeks and I have spend so much money detailing this car to get rid of the animal smell . I was very very disappointed . I would never buy a car at drivers select/ Echo park . They charged me money that was unnecessary and I call them leave messages and noone ever returns my calls. The whole experience was just horrible.
2 people found this review helpful.
May 22, 2019
Adrian was above and beyond helpful. I was not the easiest of customers and he handled it like a champ. Very impressed.
May 21, 2019
CarlaHollie
Very knowledgeable about the vehicles. I would definitely refer this dealership and Cargurus!
May 18, 2019
I got the car I needed easy to work with. Excellent service i recommend
1 people found this review helpful.
May 17, 2019
GuruCYQ9J
DriversSelect answered all of my questions was quick to respond and I will certainly consider buying from them when the time comes.
May 16, 2019
KO2019
I ended buying a different car, but we love it. Vance and Lisa were wonderful.
May 16, 2019
Got info and answered questions immediately
May 16, 2019
GuruCSSD9
Great!!!
May 15, 2019
GuruS41VM
I had them pull my credit to really talk numbers and payments, well when there was about $7k not accounted for i asked them to email me a breakdown and go over it with me (i live 2 hours away) i could not get anyone to call back or email me. I called 4 times trying to get a call back and nothing...
3 people found this review helpful.
May 14, 2019
Very informative an to the point!!! Which I like a lot.
May 13, 2019
Worst ever, if you don't want to use their financing they treat you like you are wasting their time. You don't count . too many other places to buy cars to put up with that. You want details, After waiting for 15 to get a salesman to talk to the first thing I was asked was about financing, I tole them I had my own, attitude changed. They do internal and cant hold anything or the car could get sold. I told them I am pre approved it didn't matter. Got a follow up call which I was happy to get but his attitude was the same and he even said "this was the way they did thing and the way of the future for lots of dealers. Well that is not my way and I was able to get what I wanted elsewhere where my business and outside financing was accepted.
1 people found this review helpful.
May 10, 2019
Cezil J C
Not a car dealership. Finance sellers. I tried to buy a mustang but needed purchase agreement to be financed from credit union. They only give a quote in which their letterhead is not legible and has “for internal use only” title.
1 people found this review helpful.
May 8, 2019
JulesMurrah
Easy shopping experience for the most part, I had emailed my information in hopes I would be out of the dealership faster but I was done in 2 hours. I would have liked the vehicle to had been a little cleaner, as there was hair and some sticky residue, Cheeto crumbs, black smudges on the headliner, some water marks along the side of the console, and an old under mat for a car seat for a child tucked in the back compartment. Being that I drove two hours to purchase the vehicle, I was in a bit of a hurry and didn’t see these things. All of that aside, the transaction was easy, the customer service was polite, and the vehicle is perfect for our family. Drivers select has amazing prices and was pretty easy to deal with. Would buy from again.
May 8, 2019
Satisfied response,
May 6, 2019
Had a good experience, will definitely check them out next time in need of a car.
May 3, 2019
Mpwoods26
That car was sold but I still had a great experience when I went for another car. Unfortunately I didn't get approved because I have a troubled credit history with a couple of repos that resulted in write offs. But I would recomend them to anybody.
0 people found this review helpful.
Apr 26, 2019
The entire staff was attentive to what we needed. They didn't pressure us but made clear what the options were. I would use them again.
0 people found this review helpful.
Apr 25, 2019
I went on a Saturday afternoon... it was very busy. I mainly wanted to look at the two vehicles I'd seen on the 'net. since I'd received a response from a salesperson, I asked for him, and was told that he'd be contacted and I'd see him soon. The young salesman came / introduced himself to me and my wife. He said to follow him and he'd take me to the car. He searched for the other car, and later told me that it couldn't be found. The car I did see didn't appeal to me, although I'm still planning to buy a Genesis. I didn't feel free or was made to feel that my wife and I couldn't be trusted to look around. Of course the way it's set up, I can somewhat understand the reason for not being able look around the lot.
1 people found this review helpful.
Apr 25, 2019
Excellent car buying experience. The sales person was not pushy and answered all the questions and helped me with the trade and financing without the typical high pressure dealership sales guys. Very pleasant experience and I would recommend these guys for any body who on the market for a car.
Apr 25, 2019
The salesman took an interest in finding me a vehicle.
0 people found this review helpful.
Apr 19, 2019
Perfect
0 people found this review helpful.
Apr 18, 2019
Good
0 people found this review helpful.
Apr 17, 2019
John Kyoma
Nice place
0 people found this review helpful.
Apr 15, 2019
Great!
0 people found this review helpful.
Apr 12, 2019
Shannon was great to work with. Informative and no pressure.
0 people found this review helpful.
Apr 10, 2019
great customer service
0 people found this review helpful.
Apr 10, 2019
Professional and responded promptly
0 people found this review helpful.
Apr 5, 2019
The dealer at Driver Select was beyond helpful...I filled out my app online and I test drive the car the next day and took it home within a hour...I’ll for sure go back
3 people found this review helpful.
Apr 2, 2019
very Nice Place to shop for used cars. No haggling No negotiations. No need to go back and forth.What you see os what you get
1 people found this review helpful.
Apr 1, 2019
Great service
Apr 1, 2019
Papa1946
Follow up after the sale was non existent. Tried to contact sales person and customer service about several after sale questions. NO RESPONSE. Disappointing!
4 people found this review helpful.
Mar 27, 2019
Excellent
Mar 26, 2019
Great experience
Mar 25, 2019
Chandler and Dean at DriversSelect were very helpful! I would recommend DriversSelect!
Mar 24, 2019
Jessica Townsend
Contacted DriversSelect and immediately received an email response from their business. Then later that day, Ivan from the dealership called and answered all our questions. We arranged to purchase the car and it was amazing how quick the deal came together. The dealership made it very easy and there was no pressure to buy additional packages. We were in and out in under 1 hour and drive away with the new-used car that was a GREAT price.
1 people found this review helpful.
Mar 23, 2019
Ran my credit and put a $500 hold and they still sold it from under me.
1 people found this review helpful.
Response from current dealership:
Christopher, I apologize that this happened.  Please contact me at your convenience.  I would like to know what happened so that we can make sure this doesn't happen again.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
Mar 20, 2019
502Tank
They responded, seemed a bit pushy to me. They wanted me to commit to the vehicle before seeing it in person or even driving it. The salesman was friendly, but since I live 5 hours away I was going to have to drive up on a weekend and it just wasn't able to work it out.
Mar 17, 2019
Lynda Kersen
Helpful but not overbearing - just what I like!
Mar 17, 2019
Rayzor66
Received email with offer to test drive. Price was about 1400 above my target, car was for my son. Had they come down 500 or offered warranty or anything I would have purchased but they just advised to find another car.
0 people found this review helpful.
Response from current dealership:
You are correct that we do not negotiate. If you locate another car that you are interested in, please let us know.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
Mar 14, 2019
GuruC3F5Y
Haven't met with anyone just yet. But they are very cordial and helpful.
1 people found this review helpful.
Mar 13, 2019
LilKym
Salesman emailed me back the next day!!
Mar 13, 2019
Kyle explained everything up front and went above and beyond to work the sale into our limited time there (we were traveling to a meeting and didn't think we would have time to make a deal that day, but did want to see the car). Thanks again, Kyle!
1 people found this review helpful.
Mar 10, 2019
Ozzy579
Great experience.
Mar 9, 2019
phillipmaxwell42
25
Driversselect was a fantastic experience from start to finish - from their modern and spacious facilities upon entering, to their massive fleet of quality vehicles - they were like no other used car dealership I’ve ever encountered. Most importantly their people were personable, jovial, and caring - great listeners and willing to earn your business. I trusted their suggestions and ultimately the deal that was delivered for my family’s vehicle. I had the pleasure of working with James and Sales Manager, Gene. They were a great team, James handling the details and customer care with professionalism and extreme likability, while Gene was the sounding board and company advocate who was able to work towards a win-win solution. He showed tremendous poise and proficiency, a great listener and strategist. It was truly a family affair with all the staff I met. I strongly recommend this dealership for all your used car needs. Thanks to you all and God bless!
1 people found this review helpful.
Mar 4, 2019
Ssarris66
Best buying a car experience I have ever had. Larry was so knowledgeable and patient as I asked a million questions and test drove multiple cars. No pressure. So impressed!!
1 people found this review helpful.
Mar 1, 2019
Great experience, unfortunately I didn't like the car, but would recommend
1 people found this review helpful.
Feb 28, 2019
My experience at this dealership was very good. Everyone I came into contact with was helpful and pleasant. I ended up buying the vehicle and am very satisfied with it. My only suggestion is that you get financing from someone else first because the interest rate at dealer select are pretty high.
2 people found this review helpful.
Feb 28, 2019
Lorilove1
We had a very good experience with Drivers Select and I would definitely recommend them and our sales guy David Chapa. It was like the IKEA of car shopping! No joke. The easiest and most non pushy car deal I’ve ever been a part of.
Feb 23, 2019
The dealership contacted me I'm a prompt manner and answered any questions that I had.
Feb 18, 2019
Very punctual and polite And knowledgeable
Feb 17, 2019
Drivers Select got back to me promptly and i visited the dealership to do a test drive. I was impressed by the experience and professionalism,too. Thank you Dan Dasch for your help and i look forward to buying a car soon with your help.
Feb 16, 2019
GuruCWCW2
contact through email questions answered
Feb 11, 2019
My experience was great my salesperson Tommy Kirk was outstanding he helped me with the car that I want it and he also pick me up at my home to pick up my vehicle I have left at the dealership the next day.
1 people found this review helpful.
Feb 4, 2019
Carrie Carter
Lots to chose from. The staf make sure you are not sitting around waiting, most I’ll go out of the way to ask you what you are interested in and talk to you about the place, how things work. I found many cars I would have e loved to buy.
Feb 3, 2019
Great service and friendly staff.
Feb 3, 2019
Christie Ritchie
Sylvester at DriversSelect in Grand Prairie was a great salesman. He attended to our every need and made my car buying experience amazing! I love this car, MY new car! It's a dream!
Jan 23, 2019
David was very thorough. I drove 3 cars. I chose not to buy because I needed more for my trade. I would go back there for a car the prices were fair and it was a good experience.
Jan 19, 2019
LCMC
Dealer contacted me quickly.
Jan 17, 2019
Antijuana
I bought this car they are a great company to work with. I was approved fast one day and the next day it only took a little over an hour to complete all my paperwork and drive off! Thavks Driversselect ☺️
Jan 16, 2019
GuruBZLP9
They contacted me after I contacted them from CarGurus website. Unfortunately the car I was interested in had sold.
Jan 16, 2019
GuruBXD3J
Responsive, polite and with good follow up regarding my inquiry
Jan 12, 2019
Very helpful
Jan 8, 2019
They were quick to respond and very helpful
Jan 7, 2019
bobbyeroubison
Awesome
Jan 5, 2019
Every thing I needed to know was answered and I had no problem thanks
Jan 5, 2019
I love their prices and their selection of cars
Jan 3, 2019
GuruX843Q
It was too busy and I didn't feel the personal touch but I did like the fact that I could test drive without the salesperson. I'm still interested in the Durango
Dec 30, 2018
Vandura_2299
Great experience! Salesman Demeon Washington was great! He’s there to help and super relax! Call him first if you have questions or want to do a test drive. 682-738-5526
Dec 28, 2018
Good experience
Dec 27, 2018
Bambang Satrijotomo
Worst car buying experience. Called the dealer that I agreed on the price and the salesman called me back and I told him that I would come after office to complete the transaction. When I arrived the car was already sold to someone else. Really dissapointed.
6 people found this review helpful.
Dec 21, 2018
They are the best car dealership I have ever dealt with in terms of everything.
Dec 18, 2018
After a week of phone calls, texts, emails about what I could and could not do with them and the vehicle I was interested in, I decided to suspend my business with this company due to them not listening to my wants and needs.
Response from current dealership:
Thank you for posting your review and letting us know you have some concerns.  Please feel free to contact me and I will be glad to assist you.  Wes W Senior Guest Loyalty Specialist driversselect.   customer.care@driversselect.com
Dec 18, 2018
slisemby
George is the best salesman ever!!
Dec 14, 2018
It was great! No nonsense haggling, very straightforward. I indicated an interest, I was contacted quickly, bought the car the next day.
1 people found this review helpful.
Dec 13, 2018
Painless deal!
Dec 13, 2018
Terrible, phone number listed goes to an automated system that would not recognize the option selected. We were contacted after an hour or so after filling out information on line. We wanted to put a deposit down to hold the car and we were advised that it would only hold the car for one day. We understand you have a business to ru , but sometimes it’s beneficial to work with a customer than to push them away to another dealer. We live several hours away from the location of the vehicle and had hoped to purchase this vehicle but with the phone system, lengthy response time and indifferent attitude towards the customer, we don’t hold any hope of purchasing a vehicle through your agency.
Response from current dealership:
Patrick, I understand the inconvenience that can happen sometimes since we can only hold a vehicle for one day.  This one of the many things we do that make our prices so low.  Please let us know if we can be of any assistance in the future.  Wes W Senior Guest Loyalty Specialist driversselect.
Dec 12, 2018
I was immediately contacted by phone and set a time to test drive. process of buying was very easy and Tommy was wonderful. Made me feel very comfortable and confident with my purchase.
Dec 11, 2018
I was disappointed. I had my car for 2 yrs. Made payments on time. No lates and was told I needed a co-signer.! Very disappointed due to the fact, this SUV was the same price as my car that I previously owned and paid on time. Not sure what, why they felt I need additional person on the loan.
1 people found this review helpful.
Response from current dealership:
Juanita, I understand your frustration however, there are many variables that our lenders use to make a financing decision.  I will be glad to discuss this with you in detail.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
Dec 8, 2018
GuruX6JK5
I loved all the experience. It was my first time to buy a car alone. I was nervous but with friendly customer service and an excellent dealer that goes above and beyond for me, i made a great choice to buy my car.
Response from current dealership:
Awesome!  We are so honored to have helped you purchase your first car on your own!  We wish you safe and happy travels in your nearly new car!
Dec 7, 2018
For context... we are out of state & only worked with dealership via phone. We found an Armada that we were very interested in and already had financing arranged...we were ready to buy. This dealership has a strict outside financing policy, so we went with their financing instead. While they took ALL day to process financing, the Armada sold. As we looked through their inventory (because we are now financed with them) we found a Honda CRV perfect for my parents. And it happened again. While processing financing for my parents the CRV sold. Is this bait and switch? Not sure. But we are both now financed at dealership and would have to switch and buy different cars than they baited? They did offer us another Armada they had in “processing”, wanted a deposit to hold it, so we wouldn’t lose it. We were interest at first, but they could not give us the list price. We have spent DAYS waiting on this dealership between slow financing, delayed call backs and potential “processing” ve
4 people found this review helpful.
Response from current dealership:
Justin, our vehicles do sell very quickly and I apologize that these sold before you were able to purchase them.  We normally don't sell vehicles that are still being processed so, I am sure this is the problem about the list price.  I will make our general manager and our sales manager aware of your experience.  Wes W Senior Guest Loyalty Specialist driversselect.  
Dec 6, 2018
wendyjeff
Hard to find. Felt like a transaction not very personable. The car they brought out had the engine light on. Drove a long way for nothing.
1 people found this review helpful.
Response from current dealership:
Wendy, I am sorry to hear that you had a hard time locating us.  We are on the corner of Great Southwest Parkway and I20.  I know it was disappointing that the check engine light was on but, I assure you, that would be and has been resolved.  If you have any questions, please feel free to contact me.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
Dec 4, 2018
I really wanted this vehicle and headed to the dealership ready to deal. Luckily, I called on the way! I was told that they do not accept outside financing! I advised Ryan (salesman) that I had financing already and he said “Sorry I can’t help you then!” Stay away from these types of Dealerships! I’m sure they make their money with higher-than-normal interest rates.
5 people found this review helpful.
Response from current dealership:
Roy, I apologize that you were told that we do not accept outside financing.  We do however, there are steps that have to be taken to do so.  I will be glad to discuss these with you at your convenience.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
Dec 4, 2018
Very fast at responding. They will not negotiate at all. Even if you’re attempting to purchase with cash.
3 people found this review helpful.
Dec 2, 2018
Purfecttttr
Nov 27, 2018
This dealership caters to people with bad credit...we had financing in place through our credit union and the dealer informed us they did not take drafting....but wanted to finance us...not interested in your financing, and could not get a check from my bank which was 2hrs away...we purchased elsewhere....
5 people found this review helpful.
Response from current dealership:
Russell,  it is true that we only use certain lenders due to the fact they pay us quickly with very few restrictions.  You are welcome to use any lender you like as long as they are willing to provide a cashiers check.  Any of our sales people will be glad to explain how that works. We do our best to help any guest that is looking to purchase a vehicle but, we do not cater to any one type of credit.  Please feel free to contact me at your convenience.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
Nov 23, 2018
Excellent!!!!
Nov 23, 2018
Great
0 people found this review helpful.
Nov 20, 2018
I had an outstanding experience. Great selection of cars, no hassle, no pressure. I had all of my questions answered. Very friendly staff and I highly recommend Nicholas Webb! You won’t regret it. He met all my needs.
Nov 18, 2018
Many selections at a comparable price, if not lower than average.
Nov 13, 2018
Overall it was a pleasure working with Al. We spoke earlier in the week about what I wanted, what I can afford right down to getting me in and out ASAP. The day of came, he brought the cars out he knew what I needed and got me out of there in a quick time.
Nov 11, 2018
Ramesh Natarajan
Positive: Huge selection, no hassle pricing, friendly & efficient staff, quick processing Negative: Distance (depending on where you live), little options for financing, hard selling on the extended warranty. Overall: Had a very good experience and bought the car from them. Recommended.
Nov 8, 2018
Very responsible.
Nov 8, 2018
GuruXQZKB
Worked with Tommy and he was great. Responsive, friendly and no pressure.
Nov 8, 2018
Great quick service.
Nov 7, 2018
Fast response
Nov 5, 2018
Txsunray
It was excellent! My carsaleperson was awesome
1 people found this review helpful.
Nov 3, 2018
Tfrederick83
thanks to Josh and Chris who went over and beyond who found me the perfect car at a great rate I could not have asked for anything more
1 people found this review helpful.
Nov 3, 2018
I appreciated being contacted quickly.
Nov 1, 2018
Honda0622
Outstanding service, great selection!!
Nov 1, 2018
cpennycuff
I was contacted and had my questions answered.
Oct 28, 2018
Kameron was a huge help, never pushy and genuinely wanted to help us find a great vehicle!
Oct 26, 2018
Great car buying experience!
Oct 21, 2018
Hdwilliams12
At first they were responsive and got me a quote on my trade in and had us fill out an online financing app. We did those and they offered me $8000 on my car. That was with me being honest about the damage to the bumper and slight hail damage on the roof. We drive out there, expecting to buy a car, and they come back and say there was more damage from hail then expected. They dropped the trade in value to $6,000. I also put it through Kelley blue book and it was $7k-$8k and I put there was a lot of damage even though there wasn’t. After that we left. Two days later I got a generic email about what they could do to get me in a car. I emailed back and said we already did the financing application. If they could give me $7k instead of $6k for the trade in, and get my monthly to $450 or less we’d come back and buy, never heard back. GREAT service right? They obviously didn’t care about making a sale. I was making it pretty easy for them too.
6 people found this review helpful.
Response from current dealership:
I do apologize that we did not get back with you.  I will make sure that happens today.  Wes W Senior Guest Loyalty Specialist driversselect. customer.care@driversselect.com
Oct 20, 2018
Great experience!
Oct 19, 2018
I enjoyed the no pressure approach of the sales staff, & the wide selection of vehicles.
0 people found this review helpful.
Oct 19, 2018
Benforrest
They contacted me very quickly. Unfortunately the car was sold before I could meet with them.
Oct 18, 2018
Driver Select started off very unorganized with miscommunication and bad service. I was brought a car to test drive that had “service engine soon” and “low pressure warning” indicator lights on. Obviously I didn’t purchase that car. After complaining, I was directed to a salesman who was very accommodating and had excellent customer service skills. His name is Kyle. I would not recommend anyone to purchase through driverselect.
3 people found this review helpful.
Response from current dealership:
Style, thank you for letting us know about this.  This will help us to make sure it doesn't happen again.  I'm glad that Kyle was able to assist you.  Please let me know if we can be of any other assistance.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
Oct 16, 2018
Driver's select is the best!!!! All my family will be getting cars from them. Shout out to c.c she did a great job
Oct 14, 2018
GuruX9F5T
5
they were very helpful. , but i have found a veh at another co that i liked better & it is $6k less. Yet they were prompt in replying.
Oct 9, 2018
Dealer contacted and liked the car however they do not allow outside financing so this made us decide to go with another dealership that would.
3 people found this review helpful.
Response from current dealership:
BreAnne, you are welcome to use financing from anywhere you like however we do not work directly with some lenders.  Please feel free to contact us and we will be glad to explain how to do this.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
Oct 5, 2018
No hassle and gave me top dollar for my trade in.
Oct 5, 2018
satisfied with the help
Oct 4, 2018
HockeyFox19
excellent! Raymond reached back out via email and we connected face to face later that day and by the evening we were driving the vehicle home!! Great Experience - Raymond at Driver's Select in Arlington was Awesome to work with!!
Sep 26, 2018
Bought
Sep 25, 2018
told me he was never at his desk and that I should call or text him for faster response. If I wanted you to have my phone # I would have already called. That is why I emailed you.
2 people found this review helpful.
Sep 24, 2018
GuruV2B3X
I would like to thanks member staff Dan Dasch for keeping up with me on all my request and needs. For all the emails and pictures he showed me and all the phone calls. After shopping around for nearly 5 month I decided to pick Drivers Select as my official dealer for my car. Their action staff does an amazing job in finding great condition vehicles Most important the prices are very attractive in comparison to other dealers. Smooth transaction and great customer service Need a car? Go here 1st
Sep 24, 2018
The dealership was great and made the car buying experience enjoyable! They worked with me and had my best interest at heart. It didn't feel like they were trying to push me into anything. A very friendly relaxed atmostphere.
Sep 23, 2018
Great experience. I bought my car there.
Sep 18, 2018
Good experience
Sep 17, 2018
GuruWJCLM
Courteous and friendly staff
Sep 15, 2018
MusicCity
Very polite and responsive.
Sep 4, 2018
They were very helpful; I bought the car I inquired about.
Sep 3, 2018
Prompt response.
Sep 2, 2018
The car we went to go see was as shown and was good price. However, upon getting to the car, the employee gave us the keys and said to pull it back around the front when we were done with our test drive. He walked inside and we inspected the car and got inside. The battery was dead and there was a battery charger in the backseat. So we spent 10 minutes wondering why the car wasnt starting with no one from the company to help us until some one randomly walking by came and helped us out. That car was 110 degrees at least and we ended up leaving later on because the employee left us to help another customer and was unable to be found when we came to a decision.
6 people found this review helpful.
Response from current dealership:
Kelly, my name is Wes W and I am the Senior Guest Loyalty Specialist here at driversselect.  I apologize that this happened to you.  This was an oversight on our part and it should not have happened.  Thank you for bringing it to our attention so that we can learn from this experience to make sure it does not happen again.  If I can assist you in anyway, please feel free to contact me.  customer.care@driversselect.com
Sep 1, 2018
GuruVHCM5
They were on it. Ready to help in any way
Aug 30, 2018
Great price and service. I’m really happy with my new vehicle!
Aug 27, 2018
WilliamJustin98
Fast and reasonable
Aug 24, 2018
The dealer's response was swift and update was also ensured. Quite impress.
1 people found this review helpful.
Aug 21, 2018
Salesman Dan was awesome and quick to respond to my calls, purchase experience was easy and quick.
2 people found this review helpful.
Aug 17, 2018
Best experience I've ever had in buying a car! Ron Jordan was very professional. I never felt pressured. Got a great deal and received way more for my trade in which helped my negative equity status! Go see them!
2 people found this review helpful.
Aug 17, 2018
GuruYHV52
Don’t bother Salesman was very unhelpful and wouldn’t take a cashiers check had to finance. I thought something was fishy and called and spoke to finance director. Salesman was misinforming me. I was paying cash for a car and the salesman said I couldn’t??? Also came to find out that there loans have a prepayment penalty. Not a good place to buy cars from.
8 people found this review helpful.
Response from current dealership:
My name is Wes and I am the Senior Guest Loyalty Specialist here at driversselect and I would like to apologize for your experience with us and for any miscommunication on our part.  We do accept cash and cashier checks among many financing options.  I would like to speak with you to be able to learn from you so that we can make sure all of our people are properly trained so this doesn't happen again.  Please contact me at your convenience directly customer.care@driversselect.com
Aug 14, 2018
I was contacted after I reached out about a vehicle. I ended up not purchasing the vehicle I had called about but the rep that called me back was very professional as well as respectful.
Aug 10, 2018
GuruT6Z4V
Excellent follow up and service
Aug 6, 2018
GuruVDZW3
Good. Friendly and professional.
1 people found this review helpful.
Aug 6, 2018
GuruT1P4W
After driving 75 miles to their location they advised us that the car we inquired about wasn't there and the company CEO had given it to his nanny to drive. A complete and total waste of our time.
8 people found this review helpful.
Response from current dealership:
I'm so sorry about what sounds like a frustrating and inconvenient experience.   If you had a deposit on the car or your salesperson knew you were coming, this should not have happened.  Please contact me directly at customer.care@driversselect.com.  I look forward to speaking with you.  Wes W Chief Customer Care Officer driversselect.  
Aug 3, 2018
GuruZ498Y
They were great!
Aug 3, 2018
GuruTMPTZ
Quality
Aug 1, 2018
Very quick to respond
Jul 29, 2018
I had to wait 45 mins for a salesman to help me, and he was assigned to me and another couple. After taking a test drive I waited another 45 mins or more and could not find the salesman. I then turned in the keys to the front desk and left. 2 hours after I left a manager called me and asked where I was and where the car was. Apparently the front desk did not tell them I turned the keys in and left. The manager advised he did not know the keys were turned in and that I had left. I informed the manager I was prepared to purchase the vehicle, however I could not get any help while I was there, and grew tired of waiting. The manager stated there is a lot of waiting and that is how they operate. Stating they could not provide the same level of individual service as other places can. Manager made no attempt to improve customer service with me or get me back in the door.
17 people found this review helpful.
Response from current dealership:
TC, I apologize for your experience with us.  This is unacceptable.  Please contact me at your convenience so that I can assist you.  Wes W Chief Customer Care Officer driversselect.  customer.care@driversselect.com
Jul 25, 2018
GuruTHRM8
They were very nice to make contact me, but I found the perfect Escape for me at another dealership. They were very friendly,
2 people found this review helpful.
Jul 25, 2018
toddprine
Well let’s see. Inflexible, unprofessional and essentially a cattle call. The cars they had were dinged up. You have to use their financing which was 2+% higher. They will not budge on price. Spent more time waiting for sales person than actually talking to sales person. They had a cleaning chemical in the car that I was allergic too. They refused to clean the car again. Said there is not enough profit margin to allow for independent detail job. Whatever. Good luck.
14 people found this review helpful.
Response from current dealership:
You are correct that we do not negotiate.  We are already priced well below KBB and the fact that our prices are set, helps keep them low.  I do apologize that the car you looked at had some concerns.  Sometimes a car will get some lot damage that we will be glad to repair for the customer.  Please feel free to contact me directly at customer.care@driversselect.com.   Wes W Chief Customer Care Officer driversselect
Jul 23, 2018
Very convenient, cooperative and took little time.
0 people found this review helpful.
Jul 22, 2018
Simple and fast
1 people found this review helpful.
Jul 21, 2018
Lnora64
Great experience!
0 people found this review helpful.
Jul 19, 2018
CookieGryl17
He tried to help me the best that he could but i needed a co signer and I dont want to use one
1 people found this review helpful.
Jul 18, 2018
rgohary
5
Excellent Service!
0 people found this review helpful.
Jul 16, 2018
Apparently, the traffic volume caused me not receive the ideal tailored consumer experience I was wanting. It seemed to be very rushed, “here’s the car, here’s the feautures, you can drive around the block, & are you wanting to buy
6 people found this review helpful.
Response from current dealership:
Morgan, I do apologize that you felt rushed.  As you saw, we do get very busy and we do our best to spend the time needed with each and every guest.  We are hiring more sales people every day to assist with this. Again, my sincere apologies. Please let us know if we can assist you in anyway.  Wes W Chief Customer Care Officer driversselect.  customer.care@driversselect.com
Jul 16, 2018
They said their price is fixed and would not negotiate at all. I probably would not buy from them for that reason.
6 people found this review helpful.
Response from current dealership:
One of the ways that we are able to price sometimes thousands below KBB retail value is to have fixed pricing.  We put our transparent, lowest price forward.  Since our prices are already so low, we do not negotiate.  Many prefer not to have to negotiate, so we've aligned with that philosophy. If you change your mind, we will be glad to assist you.
Jul 15, 2018
I will buy from there. The price, and selection is awesome. No pressure from the sales.
0 people found this review helpful.
Jul 15, 2018
Good price. Personable staff. Took forever.
1 people found this review helpful.
Jul 15, 2018
Jaredbienvenu
Worked with dealer for couple weeks over phone and email. Never could get numbers straight. Had to many additional fees added on to price. Finally got all unnecessary fees off, but by that time vehicle was sold. They seem to have awesome vehicles, but very high volume dealer.
4 people found this review helpful.
Jul 13, 2018
Jade_20_01
Although I did not get to purchase this vehicle, Dean, at Driver's Select, made this a very easy process. Had the car not sold two days before the expected purchase, I would have been able to literally drive to the lot to pick the car up without the typical admin headache and pushy sales pitches. I will definitely keep them at the top of the list in my continued search to find the perfect vehicle at the perfect price.
1 people found this review helpful.
Jul 12, 2018
Pretty good. Like the way they do business - list the bottom sales price. that cut off the negotiation time / process.
Jul 12, 2018
GuruDRLTS
They will not let you use your own lender. It wasn’t worth me waisting my time after I was told that.
7 people found this review helpful.
Response from current dealership:
Our guests are free to finance however they see fit.  We just require a cashier's check from the preferred lending institution if it's not one of our preferred lenders.  This helps us keep prices low because it eliminates man-hours and paperwork, along with the time it takes for an outside lender to fund the sale.  All of our trade-offs are there to save our guests money and provide value.  Thanks for your feedback and have a great day!
Jul 11, 2018
This is a great place to buy a car..they have a great selection and very reasonable pricing! Great Customer service is definitely their main priority. I had a wonderful experience, Charles McCormick was very helpful with the process and very cheerful which made the process easy and pleasant! I will absolutely recommend driversselect to all my friends!
2 people found this review helpful.
Jul 10, 2018
Amazing experience !! Customer friendly
1 people found this review helpful.
Jul 9, 2018
dfriesen1
They are a very interesting place to check out cars: lots of associates and lots of cars! I felt well looked after. The car was sold by the time I got there but the experience was pleasant, nonetheless.
1 people found this review helpful.
Jul 8, 2018
Drove out to see a very low mile Lexus. Told it was gone when I got there and they tried showing me other cars. The cars they showed looked liked they were lived in. The original car we looked at remained on website for a couple of Days. Apparently they are baiting with unbelievable deals and switching when you arrive. Sales person was wearing cargo shorts and a neon tee shirt. Sales people are usually a reflection of the company they work for. Funny how the used Lexus at the Lexus dealers are so much cleaner and well maintained. Also sales people don’t look homeless at the Lexus dealers
8 people found this review helpful.
Response from current dealership:
Our cars do sell very quickly and we do clean them again when they are purchased.  I apologize that the car you wanted sold before you arrived.
Jul 8, 2018
Great dealer concept...great low price and selections of vehicle... Test drove several vehivles and finally found me one vehicle me and my wife really like.. buying process was straight fwd and no games.. no add on that was added like other dealers.. purchase was all done within an hour.. great experience with driver select.. will buy from them again
Jul 6, 2018
Very helpful and responsive
Jul 1, 2018
Was helped by Roberto and he did an amazing job at helping me with the purchase.
Jul 1, 2018
Mike Ditto
Eventually bought a vehicle from a dealership closer to my residence, but was very pleased with the information offered and prompt responses from this dealer.
Jun 30, 2018
Contact was very helpful-- let me go at my pace
2 people found this review helpful.
Jun 29, 2018
GuruZZ5MC
This car was not the color i though it was but I found one that was,made a good deal and I'm totally satisfied with the car.
Jun 28, 2018
GuruWC5BH
very good
Jun 28, 2018
Toanbgle
NATALIE will put all the add on without even asking you. BUYER BEWARE. Then ask her to remove it after I purchased the car. No reply. Email, txt, and I call the dealership. Had to go there the next wk to get it done what a waste of time. Still haven't heard back from her. And it's well over 2 weeks now
7 people found this review helpful.
Response from current dealership:
We apologize for any mistakes and our finance team assured me they are working to correct this for you.  You will be hearing from them soon.
Jun 26, 2018
Aaron was very helpful and there is no haggling as the price for the vehicle is what you pay. I would recommend Drivers Select to others looking for their next vehicle.
1 people found this review helpful.
Jun 20, 2018
GuruT5KPM
Excellent follow through with additional info I needed
Jun 16, 2018
Jeremy. Talk to my man Jeremy at the n. central branch. He's reliable, friendly, understanding. He was reliable to keep in touch with. shows up to work on time. He's friendly from the moment you meet him to the end and after a deal he sends you this warm email to follow up. He understands the business and gets you the vehichle YOU want not some vehicle HE wants you to have. He goes the extra mile to put you in the car you want by faxing, calling, emailing who you ask him to get you driving
Jun 12, 2018
Mbillmeier
Super nice and extremely helpful. They called, texted, and emailed to follow up with my inquiry.
1 people found this review helpful.
Jun 9, 2018
Gt2bg
Had to wait on my sales person who had to step out a few minutes before our appointment time. He did try to call prior to my arrival but had the incorrect phone number. Meanwhile, someone else testdrove and purchased the vehicle while I was waiting and completing paperwork. I guess it wasn't for me.
7 people found this review helpful.
Jun 8, 2018
Excellent service...simple and quick buying process
Jun 5, 2018
Bad experience with this dealership. You don't run a customers credit multiple times, only to turn around and sell to a different buyer thereby hurting a customers credit. I wouldn't add a star if i was permitted. I got my car from another dealership that knows how to do business with customers.
13 people found this review helpful.
Response from current dealership:
Emmi I apologize for your experience with us.  We work hard to provide each and every person a great experience.  It would be very helpful if I could speak with you to get more information so that we can learn from this experience.  Please contact me at your convenience.  Wes W Chief Customer Care O  fficer driversselect.  customer.care@driversselect.com
Jun 3, 2018
DiGtexas
Wonderful on the phone before I could come to Dallas. At the actual dealership it was all about volume selling. I think Lilia was juggling a lot at once and it seems like she got frustrated when I wanted to see my financing options. Overall it must’ve been ok because I bought the car.
Jun 3, 2018
Nicholas S. responded to us & was very knowledgeable and helpful throughout the experience. Not impressed with the available financing options and the way that it's made not feasible to use your own financing. We bought cash & got a really good deal. I'll buy from Driver's Select/Echo Park again at their upcoming location in Grand Prairie.
2 people found this review helpful.
Jun 3, 2018
Manish Singh
They were very responsive.
Jun 1, 2018
Driverselect was AMAZING! I worked with Stephen mostly, who was incredibly helpful and not in any way pushy. Their whole team was a joy to work with as well, and made the car-buying process fun and seamless. You can tell good hospitality and a heightened level of service is important. I felt valued as a customer and got a great deal on the exact vehicle I was looking for. I couldn't be happier with my purchase and would recommend Driversselect (especially Stephen!) to anyone in the market for a vehicle.
0 people found this review helpful.
May 30, 2018
Dealer contacted me and gave me current status of vehicle. Also, dealer let me know that the price of the vehicle had dropped.
May 30, 2018
Pnotdiddy
They had the exact car that was posted. It took some time for financing to be approved but the wait was worth it. My daughter loves her car.
May 25, 2018
They were very attentive and courteous.
0 people found this review helpful.
May 24, 2018
Aphorao122
Clayton reached out to me after I sent an inquiry, and he was more than helpful. Answered all our questions, and gave us info/numbers that didn't change when we went to actually look at the vehicle and have our trade in appraised.
2 people found this review helpful.
May 23, 2018
gnet09
Professional response, no negative complaint
May 22, 2018
GuruWKB8K
they were very helpful and responsive to my questions and concerns
May 20, 2018
david76shaw
This review isn't about the salesman that attempted to sell me a car today (He was kind, friendly and helpful). It's about the method they tried to use to capture my sales. I know they take pride in saying they are "transparent". But I would argue they where not today. In short, they offered me a great deal on my trade-in and a competitive % rate on financing and monthly payment. Where they lost me was compelling me to buy their Gap and Service contracts and making the purchase of those two products compulsory and required for the deal we arranged to work). Their service contract was $1690 more than my credit union. Gap $345 more than my credit union which equals = $2035 in total more than my Credit Union. I understand everyone needs to make a living but, I was NOT informed that my whole entire "deal" was a "No Go" IF I didn't go with their finance dept AND the purchase of those two products. I was there for 3hrs.....! talking, waiting, figuring etc etc. I give them 2 stars for the nice and pleasant salesman Greg. But, they Loose out on the last 3 stars because they were NOT transparent about what would make or break the deal. In the end I said I wanted to finance with my credit union because of the lower rates on Gap & Service and Greg said his boss said the whole deal is off then. Sooo they pretty much proved them selves to be just another car sales company that isn't as transparent as they "claim" to be. Ha...!!!
40 people found this review helpful.
May 16, 2018
Mark Peterson called, emailed additional information, including address and phone numbers. He made appointment and was there promptly. He was very knowledgeable and helpful. Great experience.
May 15, 2018
Great car buying experience!
May 11, 2018
Mountneer
Very good. Bought from this dealer. Much better experience than traditional dealers.
May 10, 2018
Wmohl
Very responsive and helpful
May 9, 2018
I literally had to beg to see the car I wanted. I liked it when I saw it. Didn't get the chance to drive it or anything. Trying to upsell I get , but if in going to specifically see something... Please show me
8 people found this review helpful.
Response from current dealership:
Shantel, I am really sorry to hear about your experience with us.  Please feel free to contact me at your convenience and I will be glad to assist you.  Wes W Senior Guest Loyalty Specialist driversselect.  customer.care@driversselect.com
May 5, 2018
Very disappointed. Drove over an hour to find out that the Lincoln Navigator had a lot of hail damage and was not reported in the listing. Not even the salesman told us when we informed him that we were on our way
5 people found this review helpful.
Response from current dealership:
George, I apologize that you were not notified of the damage before you arrived.  We repair any vehicle that gets damaged in a storm.  This one must have not been completed when you were here.  Please let me know if I can assist in any way.  Wes W Senior Guest Loyalty Specialist driversselect.  cust  omer.care@driversselect.com
May 4, 2018
It was okay, but when choosing out a car they didn’t offer different options I decided togo to another dealership .
1 people found this review helpful.
May 3, 2018
gabriellaamy
My experience with Chris Chieu of Drivers Select of Richardson/Dallas was outstanding. He was extremely diligent, prompt during the entire process and honest. He was courteous and thorough. Also the price of the vehicle was one of the best on the market.
1 people found this review helpful.
May 1, 2018
Returned call & followed up. Still looking for a car but thanks!
May 1, 2018
GuruYZG5G
Prompt and informative. Good customer service.
Apr 27, 2018
They got in touch with me pretty quickly and although I did end up going with a different vehicle their customer service is on point.
Response from current dealership:
Sisac, we are so happy to read such a great review about driversselect! We hope to see you soon!
Apr 27, 2018
Excellent company, great price, excellent service, Jayme Meadows very knowledgeable, polite, caring , great sales representative for company. Definitely would buy next car from Drivers
Response from current dealership:
Hello Clarence, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Apr 27, 2018
Great
0 people found this review helpful.
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Apr 27, 2018
Heather, my salesperson, contacted me quickly. She worked with me throughout the purchase. I appreciate her help, this was my second car purchased from this dealership.
Response from current dealership:
Frank, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Apr 26, 2018
Ashton emailed me to gauge my interest.in the vehicle and determine if I wanted to come in for a test drive. Decided not to follow-up on V6 model.
Response from current dealership:
Scott, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Apr 24, 2018
Very knowledgeable
0 people found this review helpful.
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Apr 22, 2018
Great response time replying back and following up on emails
0 people found this review helpful.
Response from current dealership:
Hello Eloy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Apr 20, 2018
Very Friendly Very Helpful
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Apr 19, 2018
Good service good enviroment
Apr 17, 2018
Outstanding buyer experience. Friendly people, no haggle, and fair with trade in values. Did most of my deal online and was in and out of dealership in an hour.
1 people found this review helpful.
Apr 16, 2018
DB88
Initial experience was great. Sales manager trying to force me to buy a car by telling me that my refundable deposit was not refundable was not great.
2 people found this review helpful.
Response from current dealership:
DB - We are happy to hear that your initial experience went well, but are very apologetic for what appears to have been miscommunication on the part of your sales manager.  The policy is that the deposits aren't refundable, but are definitely transferable to any other vehicle, and they can be refunded on a case by case basis.  If you'd like to discuss this further, please feel free to contact our Customer Care Manager directly at customer.care@driversselect.com.  Thank you for the feedback.
Apr 15, 2018
No games, no hassles, very happy with my experience
Apr 11, 2018
Great experience, great selection. Only there about two hours instead of alllll day long. Thank you Driversselect.
Apr 10, 2018
I am responding to let you know that your co-worker Chris, who was very rude and condescending, has left me not wanting to do business with your establishment. According to Chris there is no option for negotiations on price and he stated "we discourage you in using your own financial institution as we do not deal with the bank drafts. If you bring a cashiers check or money order then that is ok but I doubt we would be able to match your stated intrest rate of 2.7% if you used our financing options." I will not do business with a company who employs and condones such horrible behavior.
19 people found this review helpful.
Response from current dealership:
Christina - We are sorry to hear that your experience was anything less than great.  At driversselect, we price all vehicles well below KBB retail value - giving you our absolute best price - so as a policy there is no negotiation on price.  In order to keep prices so low, we also don't work with bank drafts on financing because it requires much more manpower and time.  Chris was correct in that we do take a Cashier's Check from your lending institution.  If you'd like to discuss this further, you can contact our Customer Care Manager, Wes W, at customer.care@driversselect.com.  
Apr 8, 2018
Looked at car bought different car vary good company will buy again Nick was great no pressure at all.
Apr 7, 2018
They were understanding
Apr 7, 2018
Sales rep was nice and easy to work with
Apr 6, 2018
Was in and out in about an hour and a half
1 people found this review helpful.
Apr 6, 2018
GREG SCOTT
It was an easy process and a overall good experience
Apr 6, 2018
called DS to test drive/purchase a great deal. They took my financing info over the phone then didnt call back. Called the next morning to follow up before I drove to see the car ( I lie 2 hours away). They said if I started driving that way, they would have my rate ready by the time I got there to see the car. Got 1/2 way to Dallas and they called to tell me they sold the car earlier that morning. Wound up going to another dealership, spent more but got a good car. I recommend OVER COMMUNICATING if you use driver select.
9 people found this review helpful.
Response from current dealership:
BK - We apologize that you didn't have a positive experience and that we didn't communicate with you as we should have.  Were you offered the chance to put a deposit on the vehicle?  That's an option that should be presented to you if you already have your car in mind.  If you'd like to provide more details or discuss further, please contact our Customer Care Manager, Wes W at your earliest convenience.  He can be reached at customer.care@driversselect.com.
Apr 5, 2018
gepayne
All though I didn't purchase a vehicle due to it selling the day after I looked at it, Kenneth was very helpful. He has also checked to find me a vehicle similar to what I was looking for. They have been no pressure to make a sell , and I appreciate that.
Apr 5, 2018
Guru5P425
It was Saturday afternoon late afternoon, when we went and test drove a car that we liked.and ready to buy it. We sat down with the salesman where he goes upstairs speaks with his manager comes down with the paperwork where they want to sell you some sort of warranty for over $2500 and also to set up a financing which I told him I was not interested in financing with them. So to make a long story short since bank was closed on Saturday I told him I’d bring them the money on Monday morning. The car has been there for about a month and what are the chances that the car would be sold between Saturday evening and Monday morning and the dealership is closed on Sunday. So we agreed that We would meet on Monday at about 10 AM in the morning and they said OK and that I would bring in the money at that time. Guess what, the salesman called me at 9:30 AM on Monday morning to tell me that the car was sold. .....well
12 people found this review helpful.
Response from current dealership:
We are disappointed to hear that your experience ended in disappointment and frustration.  Usually, it is suggested that if someone wants a car but can't purchase right then that they put a deposit on the vehicle to hold it.  It sounds as if maybe this wasn't presented as an option?  If you would like to discuss further, please contact our Customer Care Manager, Wes W. at customer.care@driversselect.com.  Perhaps we could use this as a learning experience.  Thank you.
Apr 3, 2018
Quick and easy, great people to work with
0 people found this review helpful.
Apr 1, 2018
BODILLY63
Professional? Yes but dissatified after given full details of my credit history and income. They still did a hard pull inquiry on my credit; In adddition, I was told that I was approved for a vehicle despite of my credit, yet I was lied to because I needed now a co-signer. I'm very dissappointed because I was upfront about my credit report but didn't get the honesty back. Now I have another inquiry on my credit report with NO vehicle!
9 people found this review helpful.
Response from current dealership:
Bodilly - We are so sorry to hear that you had a less than great experience at driversselect and are looking into making sure our Customer Experience Officers are very clear when a customer needs a cosigner to get approved.  If you would like to discuss this further, please feel free to contact Wes W, our Customer Care Manager, at customer.care@driversselect.com.
Mar 31, 2018
GuruD3PC2
It was good. Needs better flow with the way you are shuffled around. Their new location might be set up better.
Mar 31, 2018
Lainie Hinton
Friendly staff!
Mar 29, 2018
I did not visit the dealership; but did have a good experience. I was called asking about what I wanted and to schedule an appointment to come in.
0 people found this review helpful.
Mar 24, 2018
Good response, car sold
Mar 24, 2018
They were prompt, informative, knowledgeable, and very pleasant to speak with.
Mar 23, 2018
Showroom was nice, salesman was very responsive. Ended up with 2017 silver Pathfinder. Priced decently.
Mar 19, 2018
Driversselect in Dallas is a Very busy Place. Hard to get personal attention or calls backs. However, they do have lots of cars to offer.
1 people found this review helpful.
Mar 16, 2018
Very relaxed and pleasant experience. Friendly staff and will be recommending them to any friends and family who need a vehicle.
1 people found this review helpful.
Mar 16, 2018
Good prices....staff not so knowledgeable other than selling a car....COME WITH YOUR OWN FINANCING ...so u don’t have the financing haggle and u know what u are paying....dealers are all about making kick backs here
10 people found this review helpful.
Response from current dealership:
Thanks for your feedback, Jeff. If a customer does have their own financing, they must come with a cashier's check from their lending institution.  In order to save time and be able to price as low as we do, we don't work with outside lenders unless they've already cut the cashier's check for the final price.  I just wanted to clarify that since you brought it up. It's just one of the trade-offs we make in order to price our vehicles as low as possible.  Also, while we do extensive training with our Customer Experience Officers, we sell so many different makes and models that it's very difficu
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