Websmart Auto

4621 Ridge Rd W
Spencerport, NY 14559

Sales: (585) 507-4153

Today 9:00am - 6:00pm
(Closed Now)
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2013 GMC Sierra 1500 SLE Crew Cab 4WD Used Cars in Spencerport, NY 14559

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2014 Ford Escape SE 4WD Used Cars in Spencerport, NY 14559

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2013 Buick Enclave Premium Used Cars in Spencerport, NY 14559

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2016 Chevrolet Malibu Limited LT Used Cars in Spencerport, NY 14559

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All reviewers have been verified to have contacted this dealer – Learn More
Jul 12, 2017
Websmart contacted me shortly after I made the initial contact. Everyone was great to deal with and I drove home with the vehicle I bought within 2 hours of arrival. Great experience and I would not hesitate to purchase from them again.
Is this review helpful? Yes | No
Jun 29, 2017
They never worked with me, guy told me the sales rep I was working with will call me back with the financial plan in a couple minutes, never heard from him so I decided to go elsewhere, they don't seem to care about selling cars. No ambition. Never dealt with a dealership like this, I guess thats what ya get going to the smaller dealerships.
Is this review helpful? Yes | No
Jun 24, 2017
srozansk
They reached out a few times, indicated they could meet my monthly budget but did not commit to a overall purchase price
0 of 1 people found this review helpful.
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May 7, 2017
GuruZRXF
Good followup. Checked to make sure all my questions were being answered.
0 of 1 people found this review helpful.
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May 7, 2017
apento
They kept in contact without it feeling like harassment. The business was very professional and pleasant.
1 of 1 people found this review helpful.
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Mar 5, 2017
Contacted me the vehicle was again available. Arranged test drive. Told them I was interested and they immediately moved into purchase paperwork, no negotiations.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Feb 18, 2017
Turns out this is owned by the people across the street, so the same person contacted me. Set up an appointment to see three cars. Turned off right away by the atmosphere - one of those new high volume impersonal used car dealers. I was told they would have cars from both dealers ready for me (they are across the street from each other.) Only one car was there. The other two were across the street buried in snow. He had no idea that the person i emailed with had said both cars would be there. Salesperson insisted on coming along for the test drive and would only let us drive along his designated route. Before we left i asked him to give me an offer on my trade in. He said "we can do that when we get back" I told him I wasnt going to play games or waste time and they had until we got back from the test drive to look at my car. When we got back his manager gave me attitude and said "I'm busy I didnt have time to look at it." So I took my keys and walked out the door.
5 of 6 people found this review helpful.
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Jan 3, 2017
Very good experience.
0 of 3 people found this review helpful.
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Dec 12, 2016
jbesoin1
the salesperson could not tell me if they had the car or not for over 2 days ...
5 of 7 people found this review helpful.
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Nov 22, 2016
Cannot give 5 stars, because we have not done an actual transaction - yet. However, they are very good at communicating, and being helpful. The price for the 2006 BMW 530xi was out of line with the market value, though.
3 of 3 people found this review helpful.
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Oct 11, 2016
Excellent Custumer service
1 of 2 people found this review helpful.
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Aug 31, 2016
Dealer didn't hassle me or try to sway me into purchasing something I didn't want. They also fixed the brakes, u-joint, and filled the gas tank when I brought it in for repair work covered under 30 day warranty. The loaner was a 2016 Silverado which was way more than I expected. Only complaint is not having the fob and second set of keys. Other than that, great group of guys who took care of me. I'll be back in the future.
4 of 5 people found this review helpful.
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Aug 21, 2016
Ok, sales person went on vacation, nobody got back to me. Bought my Ininity from another Rochester dealer.
3 of 3 people found this review helpful.
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Aug 14, 2016
Very helpful
1 of 2 people found this review helpful.
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Response from Websmart Auto:

Thank you for taking the time to share your experience. We appreciate you business
Jul 25, 2016
wrong black but nice people
0 of 4 people found this review helpful.
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Jul 16, 2016
I have no complaints the lady i spoke with was very helpful they just happened to sell the vehicle before i could come in.
0 of 1 people found this review helpful.
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Jul 10, 2016
They made time for us to come and test drive a vehicle. Helpful. Even went to an adjacent lot to pick up a vehicle that they didn't even have out yet.
0 of 2 people found this review helpful.
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Jun 23, 2016
I was contacted within 15 minutes by phone and soon after email. The car was delivered to a location near my home so I could inspect the car. I did not purchase the car but I was treated very well.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Websmart Auto:

We appreciate your opinion thank you for taking the time to share it.
Jun 18, 2016
Very present on the phone. Didn't get to the dealership.
0 of 1 people found this review helpful.
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Response from Websmart Auto:

Thank you for sharing your experience we appreciate your patronage.
Jun 12, 2016
Quick and easy.
0 of 2 people found this review helpful.
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Response from Websmart Auto:

Thanks for taking the time to share your opinion. We appreciate your business
Mar 26, 2016
The truck was sold before i could get to look at it.
Is this review helpful? Yes | No
Mar 18, 2016
Marcus did a good job keeping me informed on the vehicle. Unfortunately it sold before I could place an offer. I took longer to place an offer due to their reputation online and as a result I was going to have it inspected at Audi Rochester prior to a final offer.
1 of 1 people found this review helpful.
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Mar 2, 2016
Fast and courteous, extremely helpful.
0 of 1 people found this review helpful.
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Response from Websmart Auto:

Thank you for the kind words and we hope you will come back and see us again soon!
Feb 3, 2016
contacted me by email and phone as asked by time I got back to them the car was sold! My loss! :(
Is this review helpful? Yes | No
Oct 18, 2015
Great customer service, Anthony was a great salesperson , will recommend all my family and friends to do busy with this company
0 of 1 people found this review helpful.
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Response from Websmart Auto:

Thanks, we love the business and it helps with great customers like you Cleveland!!
Sep 11, 2015
Very helpful and contacted me several times. The vehicle was not exactly what I was looking for..
0 of 1 people found this review helpful.
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Read 14 old reviews
Apr 27, 2015
car was no longer there but still posted on website,wanted me to look at another VW "a SE" what I'm looking for a CC is the SE a Passat "how about a Routon?" what???
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Websmart Auto:

We try to price every vehicle to market. It makes us a desirable dealer. Also we have a lifetime Power-train with all vehicles under 75k miles. Unfortunately due to the high volume of vehicle sales the internet department isn't always able to keep up. But feel free to call ahead to check availability and I promise we will get you the best service possible!
Mar 23, 2015
ralsracing
Responded quickly.
Is this review helpful? Yes | No

Response from Websmart Auto:

We hope you enjoy your new vehicle. We appreciate your business
Mar 12, 2015
johannal01
They were professional and knowledgeable with no pressure to purchase. They were interested in finding the proper fit for my needs
Is this review helpful? Yes | No

Response from Websmart Auto:

We hope you enjoy your new vehicle. We appreciate your business
Mar 9, 2015
told me thay would give me what i owed on my truck so I took a 2.5 hr ride one way. Thay give me 2000 less. so 60dollers in gas for not. i left
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 7, 2014
Bait and switch...they don't really have all the cars that are on the web....excuses, excuses.
Is this review helpful? Yes | No

Response from Websmart Auto:

We try to price every vehicle to market. It makes us a desirable dealer. Also we have a lifetime Power-train with all vehicles under 75k miles. Unfortunately due to the high volume of vehicle sales the internet department isn't always able to keep up. But feel free to call ahead to check availability and I promise we will get you the best service possible!
Feb 28, 2013
Car was junk. Kept calling and texting me when I said.I wasn't interested
Is this review helpful? Yes | No
Jan 25, 2013
At first when I looked up websmart auto and spoke to them they seemed very nice, I was looking to purchase a car from there and I had inquired about the car for a few days. They called and made an appointment to see the car, the next day they texted me to confirm my appointment so I called to tell them I could come earlier which was no problem. I also asked if the car I was looking at was still there and he said yes, so 20 minutes later I get there and the car was already sold. So needless to say I felt duped. I agreed to look at other cars with another man that wasn't my original sales man. And we looked at cars he knew were out of my price range and he came off as he was just trying to make a quick commission off of me and acted like I didn't know the least bit about cars. Needless to say but I left without a car, I was very unhappy. So I browse for a few more days and come across an ad on for what seemed like the same car I went to look at on Saturday at websmart auto so I called to inquire about the car they posted about that Monday, come to find out it was the same car that was "sold" on Saturday at websmart auto which they shouldn't have posted about again if it was. A different man from websmart finally called me back again to say it was sold again. It wasn't a pleasant expirence.
Is this review helpful? Yes | No
Jan 24, 2013
professional
Is this review helpful? Yes | No
Dec 1, 2012
Dealer responded very quickly, however the car I was interested in was already sold. He did try to help me find another car.
Is this review helpful? Yes | No
Nov 5, 2012
responded fast.... i however have been out of town and feel bad as an e,emergency came up but from the messages left the dealership is on top of their game thanks ;)
Is this review helpful? Yes | No
Oct 8, 2012
Call back quickly. Helpful,although I decieded to keep looking I would contact them again if I seen something I liked.
Is this review helpful? Yes | No
Oct 7, 2012
terrible. We let them know for a week we were coming friday and called them before we drove an hour. Got there and the Lincoln Navigator was not on the lot. it was up in the back with a flat tire and a dead battery. nice way to do business
Is this review helpful? Yes | No
Aug 13, 2012
Dealer contacted me back pretty quickly. Went to check out the vehicle, but someone had just taken it out for a drive and began sales paperwork. Looked the only 2 other prius on the lot, but they weren't what I was looking for.
Is this review helpful? Yes | No
Apr 3, 2012
Left me hanging. Had a deal going then there was no more contact.
Is this review helpful? Yes | No

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