Cortese Chrysler Jeep Dodge Ram

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2400 W Henrietta Rd
Rochester, NY 14623

Sales: (877) 571-1767

Service: (888) 903-5201

Today 9:00am - 6:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 29, 2017
jamesvit1
I would give this car group attend they were very quick and response and very professional I didn't buy the car because it wasn't the color that I wanted for the exterior and interior
Is this review helpful? Yes | No
Jun 29, 2017
Professional and friendly staff. The vehicle was exactly what I was looking for and they didn't try to sell me something else. It was a very positive experience. I highly recommend them!
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May 17, 2017
Had appointment to look at car, after sitting there 30 min they came out and said car sold awhile ago.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 7, 2017
I had originally contacted your dealership online in regard to a 2012 Jeep Wrangler Sahara. I was promptly emailed back from the online sales manager informing me the vehicle was still in stock and available for a test drive. I then phoned the dealership to make sure, again, the vehicle was still in stock and that it would be available for a test drive. I informed the staff I would be driving in from Jamestown, NY (approx 2.5 hour drive to this dealership) and I was interested only in that particular vehicle. I was assured it was still available and I would have no problem setting up a test drive, as all salespeople were on staff that day. Upon arriving to the dealership that afternoon, I informed the staff at the front desk who I was and my reason for being there. I was given a simple, "oh, we sold that vehicle earlier today. Do you want to drive something else?" No apology. No explanation. I was in disbelief. While I understand several vehicles are bought and sold each day, wouldn't you agree a simple phone call to let me know it was no longer available would have been appropriate? Or, at the very least, an apology for not doing so? I took 5 hours out of my day just to travel to and from this dealership. I will personally never be dealing with Cortese again. I hope others have a better customer service experience with them.
4 of 4 people found this review helpful.
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Feb 14, 2017
When I went to the dealership they treated me poorly after they saw my credit score was low. They did not even bother trying to see if they could even get me financed
Is this review helpful? Yes | No
Jan 30, 2017
Great response. Unfortunately the car doe not fit us, or maybe we don't fit the car. Thanks
0 of 1 people found this review helpful.
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Jan 11, 2017
No pressure upon purchase, listened to our needs and criteria, we was treated with dignity and value. Everyone is Friendly and sales team honest.
1 of 1 people found this review helpful.
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Dec 23, 2016
Very good
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Nov 18, 2016
They listened, met my needs, were very friendly and they made the process easy with no pressuring.
1 of 1 people found this review helpful.
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Oct 20, 2016
Great experience. Felt my questions were answered honestly and without hesitation. Very prompt response to my inquiry.
1 of 1 people found this review helpful.
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Jul 23, 2016
Awesome experience! Followed up with me and got back to me quickly when inquiring about vehicle. Did not feel pressured and felt I received a great deal!
1 of 1 people found this review helpful.
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Jun 11, 2016
Salesperson was less than helpful while at dealership, changing numbers to look like the price was appropriate. Then proceeded to contact us a few times a day to accept their deal, which was not a deal for us but was for them.
2 of 2 people found this review helpful.
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Apr 14, 2016
still working with them
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Apr 13, 2016
Quick professional transactions
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Apr 4, 2016
Sales person was rude and wouldn't let me test drive the vehicle.
1 of 1 people found this review helpful.
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Dec 4, 2015
Did not have a sense of integrity. Surface deep only regarding confidence in what was being told to me.
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Aug 27, 2015
respond quickly.
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Read 17 old reviews
Aug 15, 2015
Always responded and follow up.
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Jul 29, 2015
Ranger_1796
They were prompt in getting in touch with me, but I ended up buying from a local dealer instead of visiting them.
Is this review helpful? Yes | No
Jun 30, 2015
They were very quick in replying and helpful, even though the car I was looking for had a pending sale on it.
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May 12, 2015
Pleased with response from dealer
Is this review helpful? Yes | No
Apr 22, 2015
They had a used Mini I wanted and had all the repairs completed that it needed before I took possession.
Is this review helpful? Yes | No

Response from Cortese Chrysler Jeep Dodge Ram:

Thank you for your great review Becky! Enjoy your new Mini Coop!
Feb 17, 2015
I haven't purchased the vehicle yet, but the customer service has been excellent.
Is this review helpful? Yes | No
May 17, 2014
I bought a beautiful jeep at Cortese and my salesman Paul was extremely helpful. I was very pleased.
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Feb 2, 2014
I've always had a very good experience when dealing with Cortese, I rate them Excellent!!!
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Feb 1, 2014
Good
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Nov 21, 2013
The representative I had an appt. with was busy with another client and told another rep to deal with me, who was very pleasant but obviously they didn't have the deal I was looking for left. I was very dissatisfied with the orig. rep's behavior. He should have personally come over to me apologize. I feel it was just a come-on ad to get me in the door. Not happy.
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Oct 28, 2013
I had a great experience with Cortese Chrysler
Is this review helpful? Yes | No
Sep 5, 2013
Horrible my salesman was rude , called me an angry woman and confrontational because I wanted bottom line price and he wanted me to give him a monthly payment I could afford ! He was insulting rude abd unproffesdional
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Aug 31, 2013
My experience with Cortese CJDR was of a pleasant nature. Everyone was courteous and helpful in guiding me towards making a sound decision. I would definitely recommend them In the near future.
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Jun 29, 2013
studiog
Dealer responded almost immediately by email and telephone! Veyr thrilled by the fast response.
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May 25, 2013
If I could give this plsce a no star I would. Management was very rude and disrespectful. Sales Representative rushed me kept asking if I am going to buy or not. if I wasn't why would I test drive? Enough said...worst dealership I have ever been too.
Is this review helpful? Yes | No
Mar 28, 2013
They were very helpful and responded quickly.
Is this review helpful? Yes | No
Jan 8, 2013
Quick, easy, friendly. They really worked to get me the best financing.
Is this review helpful? Yes | No

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