Team Gillman Acura

18002 I-45 North
Houston, TX 77090

Sales: (832) 965-0435

Service: (888) 355-8809

Today 9:00am - 9:00pm
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Location: Houston, TX 77090

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Location: Houston, TX 77090

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Location: Houston, TX 77090

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All reviewers have been verified to have contacted this dealer – Learn More
Oct 11, 2017
Online Salesperson didn’t appear to want to make a sale. Returning phone calls were less than satisfactory. Vehicle hold option was not provided. First appointment was missed on my part, but was immediately communicated prior to the scheduled visit. Rescheduled visit was made and agreed upon for the very next day. A couple of hours before my visit, a phone call was received that stated the vehicle that I was scheduled to test-drive and make an offer on had been sold. Not a great experience all around.
Is this review helpful? Yes | No

Response from Team Gillman Acura:

Thomas, I regret to hear your experience did not merit five stars. We appreciate your feedback as we are always looking for ways to better serve our customers. I would appreciate the chance to speak with you about what happened and resolve any issues. Would you please e-mail me with your preferred contact so I can get in touch?

Best,
Raad Obaidy
General Manager
robaidy@teamgillman.com
Jul 15, 2017
paulette martinez
Adrian is very unprofessional as well as his manager there not willing to work with there customers they said what price is on the sticker you pay. Very rude wouldn't recommend to anyone looking for a good price and car and a long lasting customer.
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Team Gillman Acura:

Paulette, we appreciate you taking the time to give us this feedback. We strive to provide professional and courteous service to all our visitors and are concerned that that is not what you found with us. Please feel free to send us your contact information so we can reach out to you and work on fixing any lingering problems.
Best,
Raad Obaidy
General Manager
robaidy@teamgillman.com
Jun 13, 2017
Great customer service
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Team Gillman Acura:

It's great to read your review, Terence. Thank you for taking the time to post it.
Jan 19, 2017
Very nice dealership with nice collection of vehicles. specially Acura's
1 of 4 people found this review helpful.
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Jan 19, 2017
Wow, very responsive
1 of 5 people found this review helpful.
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Response from Team Gillman Acura:

Thanks, Albert!  We're glad that we provided you with helpful service.  We hope to see you again!
Jan 18, 2017
I did not go out and test drive the Mercedes because I decided not to get a Mercedes. Parker was awesome to deal with. He followed up continually with me and kept me informed. I would definitely work with him again.
1 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Team Gillman Acura:

Thanks, Kathy!  We're happy to hear that Parker was so helpful.  We hope to see you again, just let us know if we can be of service in the future!
Dec 19, 2016
Not willing to deal with you unless your 100% ready to do a deal. Sales man got upset cause he failed to inform the vehicle I was looking at had been in accident where an airbag deployed prior to me arriving at the dealership. He told me about the accident as soon as I arrived, saying the vehicle was priced so well as a result of the accident. I expressed concern and told him I wanted to speak with my credit union who is financing my purchase. When I asked to get an trade in value quote on my csr he said we can wait until I talk to my credit union and know if I want it, even after I expressed that my credit unions main concern is what I am getting for my trade in, he got irritated and kept telling me the guys in the back were "a little" busy. I drove 45 minutes to get to this place, and work m-f 8-5 do I font have time to drive around Houston, and I hate having my time wasted. So I'm rating this place one star and it's safe to say I won't be returning to this dealer...
8 of 13 people found this review helpful.
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Dec 18, 2016
Excellent personal, but I don't have time yet to see this car.
5 of 8 people found this review helpful.
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Response from Team Gillman Acura:

We're glad that we provided you with excellent service, Victor!  We hope to see you again, have a happy holiday!
Nov 20, 2016
Since the car Listing only had 1 (ONE) Photo so I made 4-5 Attempts to request more photos from multiple sales people. Greg, Parker and Chris. I was told a Sales Person would email me and I NEVER received any additional photos. Gillman Brags and Boast about their Customer Service and No One Delivered on this First Experience with this dealership. A Terrible First Impression and Very Disappointing Service.
3 of 9 people found this review helpful.
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Sep 29, 2016
went in to look for a used car, but the service was bad, the sales people were condescending, and we walked out, will not go there again
6 of 12 people found this review helpful.
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Sep 11, 2016
The vehicle was a good vehicle. I worked with a salesperson, but when I brought my wife back to look at the vehicle, that salesperson no longer worked at the dealership. The salespeople were not real friendly, but a good think is they were not pushy. The vehicle got sold before we could make a decision (our fault for being a little too slow).
4 of 8 people found this review helpful.
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Aug 27, 2016
Great customer service. Final offer from the dealership was beyond my budget.
7 of 9 people found this review helpful.
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Jul 28, 2016
Despite all the photos of the car online, they failed to include a photo of the passenger seat with a huge slash on the black leather or the rear corner of the bumper with scrapes. Did they not feel it was important to show the slashed seat? What a waste of time. Got call, text and email from different sales people. I spoke to the one who called and setup an appointment to see the car the following day. I Advised the others who I was working with. Later that day, I got a call from another salesperson. I told him who I was working with but he didn't care. He insisted that I was not in their system and tried to get information from me to enter into the system. He was trying to get credit if I purchased. Very shady to try to do that to your co-worker.
6 of 11 people found this review helpful.
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Jul 16, 2016
I was a bit nervous but the gentlemen at Gillman fixed me up with a awesome deal very quick to respond back and didn't mank me feel rushed!
5 of 7 people found this review helpful.
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Jun 28, 2016
Typical BAIT AND SWITCH salesman even went as far as "I guess it must have been a misprint", misprint stayed with ad though
4 of 9 people found this review helpful.
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Response from Team Gillman Acura:

Dennis,

Thank you for your feedback. We're disappointed to hear about your experiences. It's never our intention to deceive our customers. We wish to have the opportunity speak with you to get more details about your visit.  Be contact us at your earliest at gillmanreviews@gmail.com
Jun 11, 2016
I was excited to purchase a Acura MDX from this dealer the dealership is 158 miles away I trusted them to tell me every detail about the car because I couldn't see in person. They said it was gorgeous no flaws tires were 40%. Well thank goodness another sales person sold it to someone else because it wasn't in perfect condition had a crack in front windshield!:/ I would have been very mad to drive all that way and had been lied to!!!!!! Btw that is what sales person said. But wasn't told to us till after the car was sold to someone else so we took our business elsewhere and bought and Acura MDX!
4 of 8 people found this review helpful.
Is this helpful? Yes | No

Response from Team Gillman Acura:

Jennifer,

Thank you for your feedback.  We strive to make sure everyone has a positive experience with us, and we are disappointed to hear that was not achieved with you.  We will be addressing the sales team about this.
Jun 10, 2016
The sales guy Parker was too pushy. He didn't seem to know really anything about the car he was selling. He was only worried about the sell.
3 of 8 people found this review helpful.
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Response from Team Gillman Acura:

We're disappointed to learn about your experience. We understand your time is valuable and train our staff to treat every customer with the respect they deserve. We'd like the opportunity to make up for this. Please reach out and let's find a way to make this right for you.
Read 18 old reviews
Jan 6, 2015
Called 3 times and got no help then car sold.
2 of 3 people found this review helpful.
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Sep 6, 2014
badgma
purchased car from this dealer, salesman was responsive and car and price was as represented
0 of 1 people found this review helpful.
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Aug 28, 2014
Excellent service , nice staff we highly recommend .
Is this review helpful? Yes | No
Aug 19, 2014
I didn't buy from Gillman, but the majority of the cars with fair deals came from Gillman. After I sent the email via carguru someone was in touch with me right away and they were very helpful.
Is this review helpful? Yes | No
Aug 5, 2014
lionel was great!
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Jul 2, 2014
Bought the 350Z. Very pleased with Gillman Acura.
Is this review helpful? Yes | No
Apr 12, 2014
Nice car. Great sales person.
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Jan 23, 2014
ok
Is this review helpful? Yes | No
Sep 7, 2013
Great service but didn't end up getting an acura
Is this review helpful? Yes | No
Sep 3, 2013
Good prices, great contact
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Aug 3, 2013
They lied and told me they would fix the car but they never did. Then they had me to come down there to get the car and it was already sold. All of the Gm there were not polite I will tell everyone I know not to buy a car from gillman. They missed out on a 12,000 cash deal . I went to Munday Chevrolet and I couldn't have been happier
1 of 1 people found this review helpful.
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Mar 17, 2013
Best car buying experience ever. Attentive and professional. Attractive cars and better than fair deals.
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Feb 14, 2013
They called me back timely with an aggressive quote on an MDX!
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Jan 14, 2013
I was honest with them, they were not honest with me, Sold the car out from under me and then still sent me emails. WIll NEVER work with them again.
1 of 1 people found this review helpful.
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Dec 2, 2012
Wonderful car buying experience. I worked with Jerry Kempenski, their internet sales guy since I found the car listing here on CarGurus. The online listed price was a no-haggle price (and very fair at that,) but I did have room to work with a trade in.
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Aug 30, 2012
they were accommodating and informative. They were also very honest about what the car had and didn't have and what they would and wouldn't do. However they throw some curve balls at you when you are looking to work out a final price.
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Oct 25, 2011
My expereince sucked. I wasted a good hour and half on saturday with a car salesman that said he could get me a loan pulled my credit and the whole 9. I had told him about my previous expereince and the length of time I had been on my job. He told me to come back on Monday and I would be signing paperwork. No call on Monday. i go in with the documents he requested he was not there...the loan was approved at a higher rate than what we agreed to, he had someone else handle his dirty work. I am disappointed with the customer service, he could have saved me some time and effort by calling to let me know tha the loan was approved on different terms.
1 of 1 people found this review helpful.
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Sep 30, 2011
Very accommodating dealer, but had some information missing in the process. The car was a CE, not an LE as stated and I did not discover this until afterwards.
Is this review helpful? Yes | No

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