AutoNation Chevrolet Gulf Freeway

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At AutoNation Chevrolet Gulf Freeway, we believe in providing premium
customer service for the life of your vehicle. Shop online and reserve a vehicle
for up to 48 hours with AutoNation Express. Plus, every pre-owned vehicle we
sell has a 5-day return policy. Just another way we make car buying easy.

13800 Gulf Fwy
Houston, TX 77034

Sales: (888) 836-4027

Service: (281) 914-4132

Today 9:00am - 9:00pm
(Open Now)
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Average time on market: 65 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Dark Adriatic Blue Metallic Description: Used 2017 Cadillac XT5 Luxury AWD for sale - $41,828, 3,120 miles with Leather Seats, Sunroof/Moonroof
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2016 Chevrolet Equinox LT Used Cars in Houston, TX 77034

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2014 Buick Verano Leather Used Cars in Houston, TX 77034

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All reviewers have been verified to have contacted this dealer – Learn More
Aug 3, 2017
Guru9WBVX
Not good. Made appointment for Saturday because of my work. Was promised they would hold vehicle because it was Friday evening when I called and I'm over two hours away. Left Saturday morning to go get vehicle and when I was 30 minutes away from them the,salesman texted me that they sold the,vehicle late Friday evening. So no I'm not happy or pleased with them or,that sort of practice.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from AutoNation Chevrolet Gulf Freeway:

Thank you for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 481-6680. We hope to hear from you.
Jun 19, 2017
Jehnifer
Monica was very nice and accommodating. We live 8 hours away and had put a deposit on a vehicle my daughter loved. When we arrived at the dealership and got to see the vehicle it was obvious that the vehicle was not in the condition advertised. It had major body damage that looked as if someone attempted to fix, but definently was not a professional ( I was told it was in a minor accident only damaging left front bumper but was fixed and not noticable). The front and back bumpers were cracked, the paint was smeared and bubbly, the hood gap was uneven the mirror was completely torn up and the blinkers were falling into the body of the car. We decided not to purchase the vehicle. We were told we were given a $465 discount because of the condition. Not true or acceptable. We asked for our $1000 deposit back and we're told it would be mailed the following Monday. We still have not received it. We have called twice a week and have been promised it will be mailed out that day. It has been a month since the transaction was cancelled, and still have not received a refund. Every other time we call the manager is off, had a baby, had an emergency, will be in after lunch ...ect... I don't recommend this dealership. VERY sketchy! Not dependable! Unprofessional! Wouldn't even give a star but I had to give something so I could post review and warn others.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Mar 17, 2017
Rongon
Great communication!
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Jan 15, 2017
cvjohnson
The dealer) sent me a wonderful email and then followed up with a call. Much appreciated.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 26, 2016
Great
1 of 2 people found this review helpful.
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Dec 7, 2016
Really exceptional conversation slow and to the point
1 of 3 people found this review helpful.
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Oct 20, 2016
e3stan
They were quick to respond and gave me what I was looking for
1 of 3 people found this review helpful.
Is this helpful? Yes | No
Sep 30, 2016
Great customer service friendly sales personnel.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jul 15, 2016
Talked to the dealer at 5pm on a Friday and THEY said the car was there. Showed up when they opened the next day at 9am and when I talked to the first salesman I seen I told him the car I was there to see and he said "oh that car was sold a few days ago" and I told him that when I called the day before they said it was there. He went and talked to someone and then came back and now it was "sold late last night". I drove over an hour with my family to go see this car, so if it was truly sold "late last night" which I highly doubt, then I should have received a courtesy call.
9 of 10 people found this review helpful.
Is this helpful? Yes | No
Apr 17, 2016
Cordial and professional. ..helpful.
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Read 13 old reviews
Jun 24, 2015
Was a very pleasent experience and worked out a good deal
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Dec 19, 2014
Received a immediate response.
0 of 2 people found this review helpful.
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Feb 25, 2014
Doesn't answer the questions send thru email. Quick reply to email thou but not very helpful answers.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 30, 2013
Great service. Very helpful.
1 of 2 people found this review helpful.
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Oct 17, 2013
I asked for best deal that they would do. The rep told me it not a car auction they won't just go down on price.
2 of 3 people found this review helpful.
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Jun 6, 2013
Car not ready to view. Priced higher on lot by $5000 over ad
4 of 4 people found this review helpful.
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May 17, 2013
i was contacted by email
0 of 2 people found this review helpful.
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Nov 27, 2012
The dealer did respond in a timely manner and answered all my questions. The sales person was very helpful and provided additional information. Choose not to purchase because of the distance.
0 of 1 people found this review helpful.
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Oct 4, 2012
Salesman was more concerned about getting me there, than realizing that the car i was going to buy, wasn't even in their inventory anymore
2 of 3 people found this review helpful.
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Sep 28, 2012
Did not buy here. Lauren did an A+ job. They just didn't have the truck.
1 of 2 people found this review helpful.
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Jul 21, 2012
Will work hard to make you a good deep
0 of 2 people found this review helpful.
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May 21, 2012
magnolia
The worst dealership I've ever dealt with.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Apr 10, 2012
I got the run around, messages were not returned and communication was very poor. they pulled the vehicle due to mechanical problems; I was still trying to speak with them as I was not informed of the problem.
2 of 3 people found this review helpful.
Is this helpful? Yes | No

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