Knapp Chevrolet

GM Certified Internet Dealer, GM Certified Used Vehicles

815 Houston Ave
Houston, TX 77007
Map & Directions

Sales: (713) 597-6355 Service: (832) 369-8309

Today 9:00 AM - 7:00 PM (Closed Now)
Show business hours

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Dealer Details

Knapp Chevrolet

39 reviews
Today 9:00 AM - 7:00 PM (Closed Now)
815 Houston Ave
Houston, TX 77007

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Jan 9, 2020
Good honest guy. He was helpful with everything. I definitely will send business his way in the future
Is this review helpful? Yes | No
Dec 26, 2019
Eli was very helpful and made you feel comfortable.
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Dec 3, 2019
Dealing said car was available for test drive, then when we went in they said it had just sold. We were a little bummed, but looked around a bit to see if other cars they were recommending could work for us. Didn’t find anything so we left. Later in the week we found the same vehicle on the site still, so used my husbands email to ask if car was available for test drive and they said yes, and tried to schedule us to come in for test drive. This is very sketchy, bordering bait and switch to completely scamming people. I will never go to this dealership again, nor will anyone in my family.
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Nov 14, 2019
Honest, helpful, professional, and friendly. they go the extra mile...
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Jun 16, 2019
Great team good deals
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May 13, 2019
Was able to drive the car I was interested in. They were very helful.
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May 9, 2019
contacted me and told me everything I needed to know about the vehicle. I will do business with them in the future
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May 5, 2019
Great experience. Love my car!
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Apr 22, 2019
Very communicative but not annoyingly pushy. Very helpful salesman.
1 of 1 people found this review helpful.
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Mar 14, 2019
Friendly, quick response
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Mar 13, 2019
Quick response! Easy to work with!
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Feb 28, 2019
My experience with Knapp Chevrolet was beyond awesome. Hector was the best! I would recommend this dealership to anyone in the market for a new car.
2 of 2 people found this review helpful.
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Feb 28, 2019
Awesome, Hector MacDonald so far the best car salesman that i ever deal with, he was very diligent and Honest, and even after we bought the vehicle he called to see is everything was good, definitely something you don’t see not even in a new car dealership. Best coustomer service!!!
3 of 3 people found this review helpful.
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Jan 20, 2019
Jared was a great sales rep to work with but we just couldn't come to a deal to close on.
1 of 1 people found this review helpful.
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Jan 27, 2019
Response from current dealership:
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Knapp Chevrolet.
Jan 8, 2019
They tried - Sammy did a great job.
2 of 2 people found this review helpful.
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Jan 14, 2019
Response from current dealership:
Thanks for highlighting some of our staff who helped make this such a great experience!
Dec 26, 2018
Responded quickly
1 of 1 people found this review helpful.
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Dec 27, 2018
Response from current dealership:
It is great to hear everything was done quickly and to your satisfaction! Thank You
5
Dec 16, 2018
Very professional
1 of 1 people found this review helpful.
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Dec 21, 2018
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Dec 6, 2018
very helpful information
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 9, 2018
Response from current dealership:
Your satisfaction is important to us, so we want to sincerely thank you for choosing Knapp Chevrolet and we hope to see you again soon!
Nov 6, 2018
Awesome!
1 of 1 people found this review helpful.
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Nov 8, 2018
Response from current dealership:
Hello, thank you for your kind words and this wonderful review!
Oct 28, 2018
Great presentation. Very professional
1 of 1 people found this review helpful.
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Oct 30, 2018
Response from current dealership:
Hi there, thank you so much for your positive comments about Knapp Chevrolet!
Oct 22, 2018
Quick response and I got the information I needed
1 of 1 people found this review helpful.
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Oct 30, 2018
Response from current dealership:
It is great to hear everything was done quickly and to your satisfaction!
Oct 5, 2018
Hector in sales and Mike in Finance were great! We were looking for a car for a new teeenage driver that was inexpensive and even though we were looking on that price range no hassles and no push to a bigger or more expensive vehicle! Luis kind of dissapeared! BUT we bought the car and they even came down another $400! Best dealership experience I have ever had! Well worth the drive from Spring! Go see Hector and tell him you saw this review from Spring!
1 of 1 people found this review helpful.
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Oct 24, 2018
Response from current dealership:
Thanks for highlighting some of our staff who helped make this such a great experience!
Sep 21, 2018
Fast responce an understamding
1 of 1 people found this review helpful.
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Oct 18, 2018
Response from current dealership:
We appreciate your positive review about your recent experience with us!
Sep 14, 2018
Nice truck priced right
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Sep 17, 2018
Response from current dealership:
We appreciate your positive review about your recent experience with us!
Aug 30, 2018
Instant Response
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Sep 4, 2018
Response from current dealership:
Hi, your wonderful feedback and rating mean a lot to us.
Jul 6, 2018
Answered my question of concern right away and was very eager to get me in as soon as possible. I thank CarGurus for being such an excellent tool for individuals to get a vehicle with decent prices.
1 of 1 people found this review helpful.
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Jul 13, 2018
Response from current dealership:
We appreciate your positive review about your recent experience with us!
Jul 1, 2018
The salesman contacted me via email and asked about the best means for future communications (nice touch). We setup a date for a test drive and he didn't keep pestering me two or three times a day. The dealership was a bit crowded, but easy enough to move around in. I had a pleasant experience even though I did not purchase the vehicle I test drove.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 4, 2018
Response from current dealership:
Your satisfaction is important to us, so we want to sincerely thank you for choosing Knapp Chevrolet and we hope to see you again soon!
May 19, 2018
Wendy was great and very helpful. Just couldn’t make the numbers work out.
2 of 2 people found this review helpful.
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May 22, 2018
Response from current dealership:
Thanks for highlighting some of our staff who helped make this such a great experience!
Apr 28, 2018
The salesman, Hecror, was very professional. No one else was. Even though I bought the car, no sales manager or GM greeted or even thanked me for spending almost 30 grand. The finance manager kept calling me 'man' instead of using my name.
1 of 1 people found this review helpful.
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Apr 30, 2018
Response from current dealership:
Mr. Hobsond, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
Apr 8, 2018
Lots of contact and quick to respond.
1 of 1 people found this review helpful.
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Apr 11, 2018
Response from current dealership:
Thank you for choosing Knapp Chevrolet as your first choice for all your automotive needs!
Mar 30, 2018
We had prompt response to our inquiry. Wendy had the car pulled up and ready for us to look at and the financing was handled in a prompt and professional manner. We were very pleased.
2 of 2 people found this review helpful.
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Apr 2, 2018
Response from current dealership:
We want all our clients to have a comfortable and stress-free experience with us! Thank You
Mar 8, 2018
Armando Luna provided great service and made the buying experience easy. Thank you!!!
2 of 2 people found this review helpful.
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Mar 12, 2018
Response from current dealership:
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank You
Feb 25, 2018
Good communication and willing to negotiate with costumer they don’t get block with any offer even with low ball offer thanks
2 of 2 people found this review helpful.
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Feb 27, 2018
Response from current dealership:
Your satisfaction is our top priority. Thank You
Feb 12, 2018
Sammy did a great job
1 of 2 people found this review helpful.
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Feb 15, 2018
Response from current dealership:
Timothy, reviews like this give us motivation and help us ensure we provide high-quality care. Thank You
Jan 26, 2018
Excellant
1 of 3 people found this review helpful.
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Feb 8, 2018
Response from current dealership:
Marc, thank you so much for your high rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Jan 24, 2018
Sales person was very helpful and they responded quickly to the information I was asking.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 8, 2018
Response from current dealership:
Robert, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!
Jan 24, 2018
It was a nightmare. Liars !!! Louis used sales manager. Bought the truck engine blew 2 days later.never even drove just to home. They ignored me. Threaghtened me to get the truck back or will not get my money back.so I had to pay to have it towed. Still waiting for my check. Single women stay away.
1 of 1 people found this review helpful.
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Feb 8, 2018
Response from current dealership:
Guruzjv1f, we regret to hear that you had this experience with us.
Jan 22, 2018
I was treated well, but they didn't have what I wanted.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 8, 2018
Response from current dealership:
Hello Iva, thank you; we appreciate your feedback! Thank you again for leaving us this response!
Jan 22, 2018
Very prompt and courteous.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 8, 2018
Response from current dealership:
Fred, thank you so much for your high rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Knapp Chevrolet!
Jan 5, 2018
I inquired about a 2009 Mercedes Knapp Chevrolet had for sale and their folks were very responsive. It was a little more than I wanted to spend on a car that old, but I fully understood when I was told it was already priced at their cost. It looks like a great car and I'm sure it's fairly priced, so I have no complaints. Everyone at Knapp was very helpful!
1 of 1 people found this review helpful.
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Feb 8, 2018
Response from current dealership:
Richard, we're so glad that we were able to go above and beyond your expectations! Thank you again for leaving us this response!
Dec 30, 2017
Knapp Chevrolet has been very outgoing & friendly. It is myself that cannot decide what vehicle I am looking for but I am definitely still looking at their vehicle.
1 of 2 people found this review helpful.
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Dec 29, 2017
It was a great experience buying from this dealer.excellent sellers,affordable prices.
1 of 1 people found this review helpful.
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Dec 27, 2017
Quick reply. I will be contacting them after the 1st of year.
1 of 1 people found this review helpful.
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Dec 20, 2017
I got lots of emails but no direct response to my initial inquiry. I returned a couple emails regarding their failure to clear up mileage discrepancy and did get a response finally clearing it up. If they had responded to my initial inquiry they would have got a 5 star
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Nov 28, 2017
Contacted us promptly. We did go and see the vehicle immeadiantly. Odometer in car did not work properly . Dealership did not want to fix or check to see if it was just a light or an electrical problem. Passed on the car.
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Oct 31, 2017
called me back quickly each time.
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Oct 28, 2017
Emailed me according to my request
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Sep 9, 2017
Great
2 of 2 people found this review helpful.
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Aug 29, 2017
Very helpful and reached out a couple times to see if I needed anything. Unfortunately we had the hurricane hit Houston and buying a new vehicle was not a priority for now.
1 of 1 people found this review helpful.
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Aug 23, 2017
Wasn't bad at the beginning. Tried to talk to sale manager about issue with the car, but no return call back on issues. Just felt like my concerns wasn't important.
2 of 2 people found this review helpful.
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Jan 30, 2016
good contact...ended up not being the right car.
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Oct 30, 2014
Wonderful experience!
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Sep 13, 2014
Someone sent me an email and that's it! I had cash in hand to buy a new suburban and these guys didn't bother to give me a call. Their loss!!
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May 28, 2014
very good
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May 15, 2014
Very hard to deal with. Did not get direct answers from the salesmen. Every question, it seemed, had to back through their management. They did not want to "deal" on the vehicle we were looking at. Their management sat up on an elevated level that made feel like I was approaching a judges bench. No negotiation on their price and this was a 2012 model that had not yet sold. They did offer us a good price for our trade in. But their ultimate response was that we should bring more money to the table. In the end we walked away from the "deal" and that dealership.
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Feb 4, 2014
Not work with you at all. Even on cash deal.
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Sep 26, 2013
A+ Quick response
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May 25, 2013
Great dealership! From the moment we walked in we were treated like part of the family. We even arrived at closing and they still spent time with us and let us test drive cars.
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Apr 14, 2013
They were responsive and answered my questions
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Feb 3, 2013
Perfect
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Jan 10, 2013
Dealer called a week or more later and their "offer" was $3k over advertised price.
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Nov 21, 2012
Very good Service, fast Response to my credit Application and perfect prices. Thanks to Knapp Chevrolet i driven today my Chevy.
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Sep 12, 2012
The vehicle i wanted was sold but they were honest and upfront with me about it. They also did a follow up email.
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