John Eagle Acura

16015 Katy Freeway
Houston, TX 77094

Sales: (832) 430-1175

Service: (281) 616-3559

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All reviewers have been verified to have contacted this dealer – Learn More
Jun 22, 2017
So I was supposed to go look at the vehicle and the day before I'm supposed to go they take it off the site. So I call and ask if it's still available they say yes and when I arrive for my appointment the vehicle "is no longer available". So the salesman proceeds to try to sell me a vehicle out of my price range and it turns into a waste of 3 hours. Not sure if this is common practice with them but i wouldn't go here.
Is this review helpful? Yes | No
Jun 17, 2017
Responded immediately with all requested information. Have not made a purchase yet.
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Mar 25, 2017
GuruYFD
Very responsive.
0 of 1 people found this review helpful.
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Mar 2, 2017
Today_1234
They definitely do continue to follow up with you and to see if you're still interested in the vehicle you requested info on.
1 of 2 people found this review helpful.
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Feb 17, 2017
I made an appointment with a salesperson to look at a 2016 model car I saw online. The salesperson advised the car was available and set the appointment. I drove 3 hours to look at the car and when I arrived they said the car sold 2 days prior but the system takes 48 hours to update. Prior to learning the car had already been sold, they refused to honor the price the salesperson and I agreed on over the phone because that same salesperson I talked to wasn't there. Of course their answer was to try to sell me a brand new car at a mediocre price. Never again.
3 of 5 people found this review helpful.
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Feb 14, 2017
Terrible customer service. Drove all the way from Austin to buy a TLX, that they assured us that morning had not sold. Once we arrived it had in fact sold, and their systems don't update for 24-48 hours. What a crock! Once they realized we weren't going to buy a brand new Acura, they proceeded to tell me that they reviewed our calls and that the manager had never promised my husband the price we discussed. Not only am I done with John Eagle, I am done with Acura's!
2 of 3 people found this review helpful.
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Sep 25, 2016
They were initially very responsive and provided information however, that's where the good ended. Over lunch my fiancé scheduled an appointment to see the car. When she arrived, nobody was aware of the car she was coming to look at. Once that was sorted out they realized the car was being driven. Without the desire or ability to wait indefinitely, she left without seeing the car. Not necessarily the end of the world but defeats the purpose of making an appointment. We will find a car elsewhere.
5 of 6 people found this review helpful.
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Aug 30, 2016
Three different people pressuring me with phone calls & emails..car had major issues...thankfully I didn't buy it..
5 of 6 people found this review helpful.
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Aug 23, 2016
We did purchase our vehicle from John Eagle Acura only because they were the only dealer within 250 miles that had the color and options we wanted. We drive to Houston from San Antonio on a Wednesday and made the deal to buy the car. The negotiations they said they did on all cars was almost non-existent. We left being told the vehicle would be ready on Friday. Well 2 hours into the drive back to Houston on Friday they called and said the vehicle would not be ready until Monday. We continued to John Eagle to sign the papers and when we saw the car none of the items that they said wound be fixed by Friday were done. So it is Tuesday now and they are going to deliver the car to us this morning. It was not a good experience.
6 of 6 people found this review helpful.
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Aug 14, 2016
This dealership is not very customer friendly, I was interested in a car they had and was even going to send them the full amount for the car without seeing it. I needed two weeks to pick the car up because I live in Kansas and had to arrange a flight and being gone for a couple of days. After they realized that I need two weeks to pick the car up they told me the car was sold. I kept seeing the car in Cargurus a couple days later and thought that was weird so I called and they still had the car after being promised by the sales staff if the deal didn't go through they would call. When your to arrogant to work with a customer that is paying the full asking price of the car it might be time to get a new Sales manager. I'm pretty sure if the owner knew of this he wouldn't be to thrilled. The car has already been at the dealership for a month and a half but you can't take a payment in full and let a customer pick it up in two weeks??????
5 of 5 people found this review helpful.
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Jul 5, 2016
Very good respond
2 of 3 people found this review helpful.
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Jun 13, 2016
I worked with Shannon and purchased the car. The financial paperwork took longer than I thought necessary, especially since I wrote a check and left for several hours to eat dinner while they detailed the car and were supposed to have the paperwork ready. Then they had me sign paperwork that stated the mileage, which was not the actual mileage on the car...... Its 2016 people, computers should make all of this easy!!!
5 of 5 people found this review helpful.
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May 13, 2016
The damages to the car were not truly disclosed...for example, the windshield was cracked, the sound system was not functioning and the spare ignition key missing...the customer should be informed about these but John Eagle Acura hid these facts
7 of 7 people found this review helpful.
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May 10, 2016
Pete was awesome! And my overall experience was great. Everyone at the dealership were polite and friendly. I would highly recommend this dealership if you're serious about purchasing a vehicle.
2 of 3 people found this review helpful.
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Apr 1, 2016
Great Great
1 of 2 people found this review helpful.
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Mar 17, 2016
Good experience. Honest friendly people.
1 of 2 people found this review helpful.
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Jan 15, 2016
I sent an email with a proposal for a vehicle, Acura MDX, I had test driven. Quick response from customer service telling me to come in and test drive the same vehicle yet again but no response to my proposal. I responded I already test drove and this was my proposal again but they never responded to accept or decline. Initially I thought customer service was great when they responded so quickly but it sucks. They just want to get you in the door and don't have the courtesy to accept or decline. Don't waste your time.
6 of 6 people found this review helpful.
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Dec 8, 2015
Great dealership. Very helpful
1 of 2 people found this review helpful.
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Dec 7, 2015
Isuzu280
Great customer service even though completely low balled me on a trade
1 of 2 people found this review helpful.
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Oct 19, 2015
Car shown was mentioned as sold, I checked with the dealer the night before and she mentioned that car is available, next day morning there was no car. they were trying to sell me a Acura car.
3 of 3 people found this review helpful.
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Jul 29, 2015
Never found me what I was looking for
0 of 1 people found this review helpful.
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Read 27 old reviews
Apr 30, 2015
mahegvold
They were very pleasant. Worked with Nicholas who was nice. Ended up not purchasing there because of the vehicle's history. Too many accidents.
1 of 1 people found this review helpful.
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Apr 8, 2015
Our salesman, Jafar, negotiated a great deal with us and I love my Acura! Dealership could not have been nicer! Everyone was friendly and the general manager came to talk to us several times to make sure we were happy!
1 of 1 people found this review helpful.
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Apr 3, 2015
i called and dealer did not respond. had a male call w same offer and they were all over his offer. do no do business with this awful dealer.
3 of 3 people found this review helpful.
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Mar 17, 2015
Overall good experience. My sales rep, Nicholas Herrin, was exceptional. Went above and beyond to make a deal happen
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Feb 10, 2015
Very open about their pricing and willingness to work with me
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Jan 2, 2015
lovely
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Aug 5, 2014
Dealership was prompt in comtacting us. We scheduled an appointment to see the MKT and ended up making a purchase of it. The MKT was as advertised.
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Jul 24, 2014
Very disappointing experience. The funny thing is each person I encountered repeatedly said they are highest in the nation for customer satisfaction. I don't know who they were trying to convince...me...or themselves!! They gave ne the run-around from start to finish. What hypocrits!! The only person that impressed me was the young lady at the front desk...very poised and pleasant.
1 of 2 people found this review helpful.
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Jun 9, 2014
The Car buying process took 5 hrs (despite my hour delay). I was sold a car with a cd stuck in the cd player. I am disgruntled.
1 of 1 people found this review helpful.
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May 5, 2014
Rep lied! Bait and switch in effect!
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Mar 24, 2014
Timely and friendly
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Mar 19, 2014
Had an appointment to test drive car, but when I got there the car was not ready. After waiting 20 minutes, the guy comes back to tell me they can't sell the car because it didn't pass inspection. No one thought to tell me this before I drove 88 miles.
1 of 1 people found this review helpful.
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Feb 23, 2014
The dealer was nice until I got my car. Then he was somewhat nonchalant.
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Jan 2, 2014
Very helpful tough we were not able to strike a deal with them
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Dec 1, 2013
Great communications by phone and text!!!!
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Sep 7, 2013
Didn't end up getting an acura but great follow up service!
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Jul 18, 2013
excellent price and finance process quick .
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Jun 18, 2013
The team was great and offered options that fit my needs, great team!
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May 30, 2013
Great customer service. Finance department was a breeze. Highly recommended.
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Apr 14, 2013
Very courteous and helpful!
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Mar 26, 2013
Dealer misrepresented availability status of vehicle, when infact vehicle was not available.
1 of 1 people found this review helpful.
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Mar 3, 2013
Great experience. Great salesman! Will return for future purchases!
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Aug 23, 2012
I requested a quote online and the dealer responded to me the next day. They provided with a variety of details and different alternatives.The customer service was good.
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Jul 3, 2012
Do not bother with this dealership. They couldn't even keep track of what customers were looking at what vehicle. I was interested in the Jeep Grand Cherokee and I constantly got emailed regarding a Toyota Tundra.
1 of 1 people found this review helpful.
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Mar 23, 2012
I called to schedule a test drive that morning for the afternoon that same day. However just before I pulled into the parking lot I got a email saying I wouldn't be able to test drive the car. I spoke with Will and he was uncaring that I had taken off work and drove the distance. Very poor customer service.
1 of 1 people found this review helpful.
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Mar 6, 2012
just plain bad never got back to me in time to possibly purchase a Honda Accord that I was interested in. Jeff
1 of 1 people found this review helpful.
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Nov 29, 2011
received e-mail and phone calls, seemed eager to make a deal
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