Star Buick GMC Cadillac Llc

Great kind and courteous

Fantastic! Great experience all the way through driving it off the lot as mine!

I requested add'l warranty(add my cost). They backed out of providing 3 party extended warranty. This makes me feel that there more going on with this vehicle that we are not saying!!!!!!!

Great experience, really happy with the dealer and people in the store.

Friendly and very helpful

Holly was wonderful!!!! We did not get the SUV, however Holly was awesome to work with!!!

A plus!

Great experience. They actually delivered the car an hour and a half away.

quick reply

great to deal with would buy from again !!!

Jessica responded quickly and has been very helpful

I received a response within MINUTES of my initial e-mail request of availability/information regarding a 2014 Ram 2500 MegaCab in which I was very much interested in purchasing. Being that I live over 2 hours away from the dealership, I wanted to find out as much information as possible on this particular vehicle before setting out on this journey. The two people that I had dealt with over multiple phone conversations, Patty and Charlie, were both very helpful and courteous with my requests for information. My hectic schedule at home/work, and the distance between my home and the dealership, made it very difficult to make an appointment to see and test drive the truck. Charlie offered to drive the truck (so I could see it) and meet me about halfway between the dealership and my home to accommodate me. Very generous offer, but my unpredictable schedule prevented that from happening. After about a week of failed attempts (on my part) to see the truck, I had made it a point to finally make the trip to the dealership on a Saturday afternoon. Unfortunately, Charlie had called me Saturday morning (about 4-5 hours before I was to leave) to tell me the vehicle was sold to an individual who had looked at it the previous day. Although this news was upsetting to me, I appreciated the call from Charlie letting me know the situation. I blame nobody but myself for not trying to make it to the dealership earlier. Aside from my great misfortune, dealing with Patty and Charlie at Star Buick GMC Cadillac was a very pleasant experience. I would highly recommend dealing with this dealership to anyone/everyone! Even though it did not lead to a truck sale, I would look forward to dealing with them in the future if they were to find a vehicle of my "likes". Thank You Patty and Charlie for all your help and dedication - it doesn't go without notice! Find me MY truck and give me a call!!!

Reps are great. Very professional and personable. The website, however, is pathetic. No colors, have to dig for safety features such as lane departure (which should be highligthed). Most websites present the information in "details" ,which are all inclusive. I'm on the hunt for a car that will meet my needs but I will move on to dealers whose websites include information I need straightforward.

Fast response

This is a great dealership and I don't say that because I purchased a vehicle from them. My internet experience started a little shakey but once I made a phone call and contact with a real person it was great. When we went to see the vehicle the sales manager Mike met us at the door and introduced to our sales consultant Zach. Both were friendly and knowledgeable and answered any concerns we had about the vehicle. We test drove and had plenty of time to go over it. We negotiated a fair price without haggling very much at all. All of our concerns with the vehicle were satisfied. Anthony in finance was a great guy. We received no pressure from anyone to purchase things we didn't want. This is a great place to do business. I would not hesitate to recommend this dealership and go back again myself.

worked with me to get the deal I wanted

Good experience with this dealer . Very courteous, but adamant about selling the car because it was end of month. Got an average deal. Wouldn't budge on the price because of the warranty that came with the car. Really nice vehicle. I would recommend checking them out if they have a vehicle you are looking for.

Although I didn't get a car from Star, the team there were incredibly helpful, thoughtful and considerate. Ask for Neil.

The worst dealership to do business with. Not at all flexible. Unwilling to negotiate. Never keep their promise. All in all, the worst experience I ever had.

I was lead to believe the vehicle I was shopping for, was in my price range. When I drove 1 1/2 hrs, one way, to finalize the deal, I was told the 4 wheel drive on my trade, was not working and was offered much less than was originally discussed. When I arrived home and was able to investigate their claim, I found no problem with my vehicle. The whole experience was a complete waste of my time and I certainly don't recommend Star Buick GMC to anyone.