Faulkner Buick GMC of West Chester

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GM Certified Internet Dealer, GM Certified Used Vehicles

705 Autopark Blvd
West Chester, PA 19382

http://www.faulknerauto.com

Sales: (484) 653-0230

Service: (877) 226-6041

Today 9:00am - 8:00pm

(Open Now)

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Sales Reviews (60)

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Bob

Jul 23, 2017

Dealer contact was fast.

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John

Jun 30, 2017

Great experience with Faulkner

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Darryl

Jun 4, 2017

The car had sold by the time we spoke, so there was minimal contact. However, when we spoke the salesman was friendly and helpful.

0 of 1 people found this review helpful.

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Edward

May 3, 2017

Dealer replied very fast, after a couple of emails I set up to come in on Saturday, as I live two hours away form them could only do this on my day off. Unfortunately the truck sold Friday and I lost a great deal, my fault I did receive a text Friday night telling me it was sold, so I would not drive to them and find it was gone, that is impressive too.

0 of 1 people found this review helpful.

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Jeffrey

Mar 26, 2017

Called me back just a few hours later

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John

Mar 7, 2017

Great experience, helpful, patient and knowledgeable.

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Cris

Jan 20, 2017

I live about 45 minutes from the dealership and didn't have a ride to pick up my car so they sent a car for me.

1 of 2 people found this review helpful.

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rodc99

Jan 14, 2017

Emailed back quickly, did not quite address all of my questions

0 of 1 people found this review helpful.

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Donald

Jan 11, 2017

Still negotiating on this car. Hope to buy it soon.

1 of 1 people found this review helpful.

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Rachel

Dec 12, 2016

Got back to me quickly

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Gregory

Dec 5, 2016

Quick and courteous response

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RuthAnn

Nov 27, 2016

Drove 84 miles to see a car which was very dirty, had not been cleaned only a vacuum run over it. Stains in carpeting, didn't disclose the repair of a fender which had been repaired less than acceptable and very clever how they had taken photos of the interior for the website so that you didn't see the many dings in the upholstery, stains on carpet and the very bad state of leather on all the seats. Car had 40K miles on the engine yet looked by the interior that it had been 100K. Very disappointed.

4 of 4 people found this review helpful.

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Butch

Nov 12, 2016

Got back to me fast and were very helpful

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Dan

Oct 28, 2016

Fast response and willing to work with my budget

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Jose

Oct 23, 2016

Buy a nice car for a good price

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Dan

Oct 20, 2016

Quick response, offered info and wanted me to come in to test drive. Distance from my home town precluded me from making the trip, but dealer had a lot to offer with reasonable pricing.

1 of 1 people found this review helpful.

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Jerome

Oct 7, 2016

Good internet experience and fast to reply

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John

Sep 30, 2016

Fantastic customer service! Quick to respond!

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Kerry

Sep 19, 2016

Car over price but very good sales staff

1 of 1 people found this review helpful.

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Don

Aug 19, 2016

Working on a deal.

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Joseph

Aug 12, 2016

This was a pleasure been in the business myself I found this very refreshing it seemed as though they just couldn't do enough for me very very happy

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Claudine

Jul 26, 2016

After making two trips to this dealership with a two and a half hour drive each way.... I committed to buying the car and I left a deposit over the phone and they sold the car to someone else the following business day obviously not important to keep their word not an honorable dealership nor are the people working there apparently.

4 of 5 people found this review helpful.

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James

Jul 25, 2016

bed to long

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Chuck

Jul 5, 2016

Promptly replied to my inquiry

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Andrew

Jul 2, 2016

Great

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Doug

Jun 27, 2016

Not much to say as long as you finance through them and not your oun bank.

2 of 3 people found this review helpful.

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erik

Jun 23, 2016

Sales person had no proper knowledge of the product

1 of 1 people found this review helpful.

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Roman

Jun 19, 2016

Very nice and quick respond! Well knowledgable about their products!

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Jun 16, 2016

3rd automobile we've bought from Faulkner. Last experience as pleseant as the first... We will continue to buy our cars at Faulkner of West Chester...

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Harold

Jun 5, 2016

Great people to work with it was a great experience. I look forward to doing more business with them in the future.

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mike

May 20, 2016

Truck see as way overpriced compared to other dealers

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lionbull

May 11, 2016

This dealer is the worst dealer I ever came across while trying to buy a car save your money your time, these people are very nasty disrespectful an arrogant.

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norseman60

May 2, 2016

The used car manager, Hugh Gillespie not only tried to find me something on his lot, but looked at all the Faulkner dealerships in an attempt to find what I was looking for. He also told me if a price at another dealership was fair or not. The man did not lie like so many car salesman. Not only was I impressed with him, but my cousin, who is a finance executive with AM was as well. I will go to him when it is time for me to find another vehicle.

1 of 1 people found this review helpful.

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Michael

Apr 21, 2016

A little over priced for a lemon branded title that they don't tell you about up front. If I wasn't a GM dealer employee I would not have known about the air bag issue that they finally codes see to. They purchased at the auction and it is a nice vehicle but not the price considering a branded title that would de-value future trade in.

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Agstax

Apr 4, 2016

I got the deal done and got my yukon denali. I was happy with the experience.

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Merri

Mar 31, 2016

Responded quickly, dealing with them was excellent. Would use Faulkner again. Worked hard to help me find the right car, but couldnt finď one that worked in my price range.

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joe

Mar 26, 2016

The salesperson who contacted me seemed very professional but was also a bit too aggressive and pushy for my taste.

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mary

Mar 21, 2016

Awful. The salesman was text messaging us nasty thing when we told him that we were looking at another vehicle as well. This car has a problem with the title and we decided against buying it. We have been calling for 4 weeks to get our down payment back and have left over 10 messages and NO ONE has returned our calls or refunded our money. This is an AWFUL car dealership. DO NOT buy your car here!!!

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chipolla1

Mar 19, 2016

Responded quickly over priced

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Dennis

Mar 15, 2016

5 stars

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Unknown

Mar 11, 2016

Helpful

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nick

Mar 7, 2016

dont try to help people with ok credit and low down payment, and kinda pushy when it comes to saying they need more down and upfront.

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Clareesa

Mar 4, 2016

Customer service sucks, called me and said the car was there for a test drive. Had me drive an hour and twenty minutes just to find out the car was never there, it was sent to auction a week ago. Game players!

0 of 1 people found this review helpful.

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Matt

Mar 4, 2016

Faulkner responded to my inquiry quickly and answered my questions.

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Vlad

Feb 26, 2016

Nice on the phone but truck was sold but still listed

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jringo

Feb 25, 2016

Excellent

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Kevin

Feb 24, 2016

Response was slow

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Francisco

Feb 9, 2016

When in sold a call I wanted I got it would've no problem it was quick and easy

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Jamaal

Feb 9, 2016

Awful. Ran my credit and told me look like everything ok but wouldn't tell me payment, apr, or anything. MAGALI lied to me saying she couldn't connect me with anyone in finance. There in Pennsylvania and i had to fly from Georgia. Now I'm supposed to fly 1000 miles away on some crappie info like that. But to their credit, i see a lot of dealers are shady now in the car business. No more about just selling cars. They wanna rip u off with high interest rates and bogus add on fees or screw the sale if they cant. Smh

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Bryan

Jan 30, 2016

Awesome! Nice on line programs to get started, and quick, courteous follow up from sales consultant. Keep up the great work! God Bless & Keep on the SunnySide! BAS

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Milford

Jan 12, 2016

Called about a 2014 Corvette they have. The person answering the phone said "I could not come in without an appointment" so I never went to see the car. They still have it???? Great salesmanship, don't you think???? Never got a chance to even speak to a salesman!!!!

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Bart

Jan 12, 2016

I would prefer a corvette that was not a factory return. I appreciate that this information is available on cargurus website. The follow up from deatership is good.

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Charles

Dec 27, 2015

This company is horrible. They are very good at getting you in the door! They care nothing about making a long-time customer. Their cars are over priced , yet they want to give you minimal on your trade. Don't send anyone you love to these guys!!!!!

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Tom

Dec 13, 2015

I was treated very fairly after presenting a number I would pay for the car and what I wanted for the trade. The salesperson knew how to get the job done and staff was courteous. Four stars out of five.

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Robert

Dec 3, 2015

I applied for their online credit application and even though I received what seemed like an auto response to my interest in the vehicle, I say auto response because I also emailed the person who sent the response. I never received any conformation on weather I was approved nor disapproved. And this comes after multiple emails asking.

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amanda

Nov 11, 2015

very friendly and nice dealership

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Art

Sep 12, 2015

Good initial visit, didn't buy, called back to inquire about vehicle as was ready to buy.spoke to my sales associate he stated he would call me back.no c/b..so bought elsewhere.

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Natrice

Aug 13, 2015

I had an amazing experience at Faulkner! Ron and Karl made sure I left in the vehicle of my choice. I will be back!

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Goerge

Jul 29, 2015

Lies and lies all those Internet adds.. I called this dealer to buy a vehicle they said the price went up.

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Jul 24, 2015

I never dealt with a better car dealer!!!!!!

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Read 11 old reviews

MARIA

Jul 22, 2015

wonderful

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Greg

Jun 29, 2015

Very responsive. I didn't buy anything, but they treated me like a customer.

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greg4141

Jun 27, 2015

Great service

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Eric

Jun 13, 2015

Quickest car buying experience. I told them what I wanted to pay and they worked with me to get me there. Was in and out in under an hour and a half.

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Peter

May 21, 2015

I found the dealership to be fair and courtious

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Hongwei

May 14, 2015

Good

0 of 1 people found this review helpful.

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Talmadge

Apr 16, 2015

Not exactly what I would expect from a large car dealership. Vehicles brake rotors completely shot, the vibration was really apparent at any speed. The amazing thing was that car had new inspection sticker in the window. We left after very short test ride, with a very silent salesman in the back seat. Only words spoken,exit here. Left your dealership and bought a car from another. Wish I could leave less than one star. Thanks, but no thanks.

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scott

Mar 20, 2015

Great

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Greg

Mar 20, 2015

Mr Friel was extremely helpful and courteous Maryland from finance also was truly a professional and courteous. they are both tru assets to the Faulkner organization.

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Micky

Mar 11, 2015

Got right back to me..

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L.J.Neu.

Feb 10, 2015

Very prompt in response to my request!

Is this review helpful? Yes | No

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Faulkner Buick GMC of West Chester

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