Schlossmann's Honda City

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Certified Used Dealer, Internet Certified, Customer Appreciation Days

3450 S 108th St
Milwaukee, WI 53227

http://www.hondacity.net

Sales: (866) 812-4229

Service: (866) 809-6602

Today 9:00am - 9:00pm

(Closed Now)

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Sales Reviews (17)

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Michael

Jan 28, 2017

They weren't too quick to respond, I was looking for a fast purchase, so I bought from another dealership that same day.

4 of 5 people found this review helpful.

Is this helpful? Yes | No

Response from Schlossmann's Honda City:

Michael,
I am very sorry to hear that our response was not quick enough. I apologize that your experience was not better.
Please feel free to contact me directly if we can be of any assistance. Thank you for letting us know of our deficiencies when you visited.
Craig Lucas
General Manager
Schlossmann Honda City
414-328-3500
3craigl@schlossmannauto.com

Kevin

Dec 28, 2016

Test drove a '16 Honda CRV. I indicated that I was in checking on pricing and would have to have my wife come in to look and test drive a vehicle before purchasing. This immediately seemed to determine that I wasn't going to get much service. I took the test drive and the sales associate attempted to pawn me off to another sales person that had called me after an earlier email inquiry. Then that sales person told me to continue to deal with the sales associate that gave me the test drive, but he had already disappeared. I ended up waiting around for a long time until I got someone to page the associate. Then he didn't want to give me a price on the vehicle because I wasn't ready to purchase it right away. I had to ask to get an estimate on my trade-in, but he wouldn't look at it and only gave me a generic number. Later I emailed their sales team and got a quote back that was about $2,000 more than 3 other area dealerships. Not very happy with the service.

2 of 2 people found this review helpful.

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Response from Schlossmann's Honda City:

To the writer of this review,
I was very disappointed to read about the experience you encountered at the dealership. It sure sounds like we dropped the ball in a number of areas. I apologize that your experience was less than you, or for that matter me, expected. I’m trying to figure out how we were $2000 off on the internet quote. It doesn’t make sense and I would like to check into this. I would need to know who you are so I can give you the answer you deserve.
Please feel free to contact me directly to resolve this situation. I’m confident we can handle this; I just nee

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Chad

Nov 8, 2016

They responded within a couple hours and even sent me a video

Is this review helpful? Yes | No

Response from Schlossmann's Honda City:

Thank you for sharing your experience and the great review

Greg

Oct 24, 2016

Quick contact car was sold.

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Response from Schlossmann's Honda City:

Thanks for the review Greg

Orlando

Oct 8, 2016

Few reminders. Tire pressure, full tank of gas I was promised and tire stem cap was missing

1 of 1 people found this review helpful.

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Response from Schlossmann's Honda City:

Orlando, I am sorry to hear that the vehicle was not in the condition promised. We are committed to great customer care and are willing to correct any issues you may have. Please contact our sales or service department at your convenience a we will be happy to work out any arrangements to resolve things for you. Craig Lucas, GM, 414.328.3500

Cassandra

Sep 29, 2016

"FANTASTIC" sums up my Schlossmann Honda City experience. Thank you Marion Masterjohn for all your assistance.

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Response from Schlossmann's Honda City:

From Marion and every one at Schlossmann's, thank you Cassandra for the great review and for your business, we greatly appreciate it.

Gary

Sep 22, 2016

They contacted me ,they very nice and willing to help.

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Response from Schlossmann's Honda City:

Gary we appreciate your business and we are always available to help in any way we can.

Dennis

Sep 19, 2016

Dealer responded quickly, but I had decided on another vehicle.

1 of 1 people found this review helpful.

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Response from Schlossmann's Honda City:

Thank you Dennis for giving Schlossmann Honda the opportunity to help, we hope you will keep us in mind for your future vehicle needs.

Nanping

Jun 18, 2016

the car sold but dealer not informed me. wasted my time and gas

1 of 1 people found this review helpful.

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Response from Schlossmann's Honda City:

We apologize for the miscommunication on the vehicle, we definitely attempt to keep our customers informed on status and availability as quickly as possible.

Rick

Jun 17, 2016

They were super We just couldn't meet on price.

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Response from Schlossmann's Honda City:

Rick, thank you for stopping in and talking with us. We hope to so see you back again soon.

Jim

May 29, 2016

excellent

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Response from Schlossmann's Honda City:

Thank you for taking the time to give a review Jim, we appreciate it.

CedarburgSue

May 21, 2016

Went first time, put money on damaged 2014 van. After thinking about it for a few days we decided to make an appointment to see another upgraded model while first vehicle getting body work done just so we could compare before completing the sale. We had an appointment, drove 1 hour àfter long work day, got there and the upgraded version was mysteriously being repaired as well. They were happy to show us a brand new car in its place! We looked then left. Now it's ten days later and we never heard back from Michelle on either vehicle or with an apology. I wrote to the manager and never heard back from him either!!! Hope to get our deposit back on the damaged vehicle because we got a great deal elsewhere at a much more professional honest dealership.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from Schlossmann's Honda City:

I am very sorry to hear that your experience at our dealership did not go well. It is certainly our intentions to provide the best possible service we can. Your business is important to us and everyone at our dealership does work hard each day to earn it. Again I am sorry and appreciate your feedback, we will use it to improve our process.

Joan

May 11, 2016

I had initial contact via phone, explained the specifications, and is keeping me posted via e-mails as cars become available. Very friendly, good experience.

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Response from Schlossmann's Honda City:

Joan, thank you for writing a review and sharing your experience.We will do everything we can to help you find the right vehicle at a great price.

Tyler

May 6, 2016

They responded right away but we ended up finding our vehicle elsewhere

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Response from Schlossmann's Honda City:

Thank you Tyler for sharing and for considering our dealership. Hope to see you again soon.

pramod

Apr 10, 2016

Good experience so far. The experience is just a few days old.

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Response from Schlossmann's Honda City:

We at Schlossmann Honda City are looking forward to a long continued relationship. Thank you for sharing.

Tammy

Mar 15, 2016

We worked with Matthew, Dana and Tamara at Schlossmann Honda City and were very pleased with the respectful, kind way we were treated. They worked with us to get a fair deal and though we were not buying a very expensive car, they treated us like royalty. We live 5 1/2 hours away or we would be sure to buy from them again, and may make the drive just because it was such a good car buying experience. We highly recommend them!

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Response from Schlossmann's Honda City:

Thank you for your feedback Tammy, we greatly appreciate it!

Tricia

Feb 2, 2016

They were very quick to respond.

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Read 16 old reviews

Mike

Sep 16, 2015

Dealer responded, but couldn't match the price of some other dealerships with a different color car.. but nice people anyway.

2 of 2 people found this review helpful.

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Mary

Sep 4, 2015

Very professional, willing to work with you and excellent customer service at all stages of purchase.

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crossonfam

Aug 11, 2015

Made an offer, and the dealer responded. However, the offer was not accepted nor was a counter-offer provided by the dealer. No car purchased from this dealer.

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divad238

Jul 16, 2015

Never followed up.Price listed on Cargurus was not honored. Claimed incorrect.

Is this review helpful? Yes | No

Darryl

Jun 23, 2015

Great response

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Tina

May 20, 2015

Thanks for helping

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gary

Feb 7, 2015

Goran did a get job!

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Helen

Sep 19, 2014

Dealer responded promptly and gave me a very good offer. My husband changed his mind and decided to try the Camry because there is more leg room.

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Ali

Sep 1, 2014

Good

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Chris

Apr 30, 2014

followed thru with contacting me about car interested in would use them again

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Tony

Mar 31, 2014

Bait and switched from a Equote that I printed and took in. We were lied to and high pressured to buy. I would not recommend doing business with.

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Adam

Mar 25, 2014

Very attentive

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Cassandra

Jan 25, 2014

the dealer contacted me right away.

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Phil

Feb 16, 2013

Deaaler responded. I chose another car.

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sumners

Nov 20, 2012

good

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Leticia

Jun 18, 2012

not even deserving of 1 star! They were very rude, passed me off to 3 diff ppl. Then they couldn't find a vehicle I wanted to test drive. Also they were bad mouthing me infront of me because they didn't know I was standing next to them. I will NEVER go there again!

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Schlossmann's Honda City

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