Schlossmann's Honda City

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Certified Used Dealer, Internet Certified, Customer Appreciation Days

3450 S 108th St
Milwaukee, WI 53227

Sales: (866) 812-4229

Service: (866) 809-6602

Today 9:00 AM - 9:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Feb 22, 2018
Excellent sales personal, not pushy and very helpful. Makes buying a car a wonderful experience.
Feb 10, 2018
Great experience
Nov 19, 2017
GuruZVJHZ
Overall the experience was good. We got the car we wanted and a price that worked for both parties. The fixed any issues I had right away and the deal did not take all day. I had a new car in less than 3 hours. I would buy from them again.
Jan 28, 2017
They weren't too quick to respond, I was looking for a fast purchase, so I bought from another dealership that same day.
4 people found this review helpful.
Response from current dealership:
Michael,
I am very sorry to hear that our response was not quick enough. I apologize that your experience was not better.
Please feel free to contact me directly if we can be of any assistance. Thank you for letting us know of our deficiencies when you visited.
Craig Lucas
General Manager
Schlossmann Honda City
414-328-3500
3craigl@schlossmannauto.com
Dec 28, 2016
Test drove a '16 Honda CRV. I indicated that I was in checking on pricing and would have to have my wife come in to look and test drive a vehicle before purchasing. This immediately seemed to determine that I wasn't going to get much service. I took the test drive and the sales associate attempted to pawn me off to another sales person that had called me after an earlier email inquiry. Then that sales person told me to continue to deal with the sales associate that gave me the test drive, but he had already disappeared. I ended up waiting around for a long time until I got someone to page the associate. Then he didn't want to give me a price on the vehicle because I wasn't ready to purchase it right away. I had to ask to get an estimate on my trade-in, but he wouldn't look at it and only gave me a generic number. Later I emailed their sales team and got a quote back that was about $2,000 more than 3 other area dealerships. Not very happy with the service.
3 people found this review helpful.
Response from current dealership:
To the writer of this review,
I was very disappointed to read about the experience you encountered at the dealership. It sure sounds like we dropped the ball in a number of areas. I apologize that your experience was less than you, or for that matter me, expected. I’m trying to figure out how we were $2000 off on the internet quote. It doesn’t make sense and I would like to check into this. I would need to know who you are so I can give you the answer you deserve.
Please feel free to contact me directly to resolve this situation. I’m confident we can handle this; I just nee
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Nov 8, 2016
They responded within a couple hours and even sent me a video
Response from current dealership:
Thank you for sharing your experience and the great review
Oct 24, 2016
Quick contact car was sold.
Response from current dealership:
Thanks for the review Greg
Oct 8, 2016
Few reminders. Tire pressure, full tank of gas I was promised and tire stem cap was missing
2 people found this review helpful.
Response from current dealership:
Orlando, I am sorry to hear that the vehicle was not in the condition promised. We are committed to great customer care and are willing to correct any issues you may have. Please contact our sales or service department at your convenience a we will be happy to work out any arrangements to resolve things for you. Craig Lucas, GM, 414.328.3500
Sep 29, 2016
"FANTASTIC" sums up my Schlossmann Honda City experience. Thank you Marion Masterjohn for all your assistance.
Response from current dealership:
From Marion and every one at Schlossmann's, thank you Cassandra for the great review and for your business, we greatly appreciate it.
Sep 22, 2016
They contacted me ,they very nice and willing to help.
Response from current dealership:
Gary we appreciate your business and we are always available to help in any way we can.
Sep 19, 2016
Dealer responded quickly, but I had decided on another vehicle.
1 people found this review helpful.
Response from current dealership:
Thank you Dennis for giving Schlossmann Honda the opportunity to help, we hope you will keep us in mind for your future vehicle needs.
Read 25 old reviews
Jun 18, 2016
the car sold but dealer not informed me. wasted my time and gas
2 people found this review helpful.
Response from current dealership:
We apologize for the miscommunication on the vehicle, we definitely attempt to keep our customers informed on status and availability as quickly as possible.
Jun 17, 2016
They were super We just couldn't meet on price.
Response from current dealership:
Rick, thank you for stopping in and talking with us. We hope to so see you back again soon.
May 29, 2016
excellent
Response from current dealership:
Thank you for taking the time to give a review Jim, we appreciate it.
May 21, 2016
CedarburgSue
Went first time, put money on damaged 2014 van. After thinking about it for a few days we decided to make an appointment to see another upgraded model while first vehicle getting body work done just so we could compare before completing the sale. We had an appointment, drove 1 hour àfter long work day, got there and the upgraded version was mysteriously being repaired as well. They were happy to show us a brand new car in its place! We looked then left. Now it's ten days later and we never heard back from Michelle on either vehicle or with an apology. I wrote to the manager and never heard back from him either!!! Hope to get our deposit back on the damaged vehicle because we got a great deal elsewhere at a much more professional honest dealership.
3 people found this review helpful.
Response from current dealership:
I am very sorry to hear that your experience at our dealership did not go well. It is certainly our intentions to provide the best possible service we can. Your business is important to us and everyone at our dealership does work hard each day to earn it. Again I am sorry and appreciate your feedback, we will use it to improve our process.
May 11, 2016
I had initial contact via phone, explained the specifications, and is keeping me posted via e-mails as cars become available. Very friendly, good experience.
Response from current dealership:
Joan, thank you for writing a review and sharing your experience.We will do everything we can to help you find the right vehicle at a great price.
May 6, 2016
They responded right away but we ended up finding our vehicle elsewhere
Response from current dealership:
Thank you Tyler for sharing and for considering our dealership. Hope to see you again soon.
Apr 10, 2016
Good experience so far. The experience is just a few days old.
Response from current dealership:
We at Schlossmann Honda City are looking forward to a long continued relationship. Thank you for sharing.
Mar 15, 2016
We worked with Matthew, Dana and Tamara at Schlossmann Honda City and were very pleased with the respectful, kind way we were treated. They worked with us to get a fair deal and though we were not buying a very expensive car, they treated us like royalty. We live 5 1/2 hours away or we would be sure to buy from them again, and may make the drive just because it was such a good car buying experience. We highly recommend them!
Response from current dealership:
Thank you for your feedback Tammy, we greatly appreciate it!
Feb 2, 2016
They were very quick to respond.
Sep 16, 2015
Dealer responded, but couldn't match the price of some other dealerships with a different color car.. but nice people anyway.
2 people found this review helpful.
Sep 4, 2015
Very professional, willing to work with you and excellent customer service at all stages of purchase.
Aug 11, 2015
crossonfam
Made an offer, and the dealer responded. However, the offer was not accepted nor was a counter-offer provided by the dealer. No car purchased from this dealer.
Jul 16, 2015
divad238
Never followed up.Price listed on Cargurus was not honored. Claimed incorrect.
Jun 23, 2015
Great response
May 20, 2015
Thanks for helping
Feb 7, 2015
Goran did a get job!
Sep 19, 2014
Dealer responded promptly and gave me a very good offer. My husband changed his mind and decided to try the Camry because there is more leg room.
Sep 1, 2014
Apr 30, 2014
followed thru with contacting me about car interested in would use them again
Mar 31, 2014
Bait and switched from a Equote that I printed and took in. We were lied to and high pressured to buy. I would not recommend doing business with.
Mar 25, 2014
Very attentive
Jan 25, 2014
the dealer contacted me right away.
Feb 16, 2013
Deaaler responded. I chose another car.
Nov 20, 2012
Jun 18, 2012
not even deserving of 1 star! They were very rude, passed me off to 3 diff ppl. Then they couldn't find a vehicle I wanted to test drive. Also they were bad mouthing me infront of me because they didn't know I was standing next to them. I will NEVER go there again!

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