Sanderson Lincoln

2121 W Bell Rd, Phoenix, AZ 85023
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Sales: (602) 428-9373

Service: (800) 385-1014

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Jan 13, 2017
iampayne
Great people, car was just as described. I bought the car.
Is this review helpful? Yes | No

Response from Sanderson Lincoln:

We are so pleased to hear that your expectations were met and that you are happy with the car! We love providing the best experience we can. Let us know if we can serve you in the future.
Dec 8, 2016
Andy was very nice and helpful
Is this review helpful? Yes | No
Nov 20, 2016
Excellent!! Purchased and drove home the same day. Courteous, professional deal. Highly recommend.
Is this review helpful? Yes | No

Response from Sanderson Lincoln:

Thank you for recommending us, Scott! We're happy to hear that you enjoyed your visit with us! We appreciate your business and we hope to have you back in again in the future!
Nov 2, 2016
I had a really good experience working with Andy Broadman. He was easy to work with and I felt no pressure. Actually the three associates I worked with made my purchasing experience easy.
Is this review helpful? Yes | No

Response from Sanderson Lincoln:

Thank you very much for letting us know about your visit with us, Jay. We're happy to have helped and we're thrilled to read that you enjoyed your purchasing experience with our team. We appreciate your business and we hope to have you back again in the future!
Oct 10, 2016
They responded to my inquiry very fast.
Is this review helpful? Yes | No
Oct 5, 2016
Very good service, the truck was sold by time I went to see it so I didn't buy from them.
Is this review helpful? Yes | No
Sep 22, 2016
AlbertChristy45
They did contact me but not much help.
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Sep 22, 2016
Ljgartner1
Amazing sales team! Very friendly and willing to work with the customer! Couldn't have made my experience better!
Is this review helpful? Yes | No
Sep 1, 2016
Great customer service! We worked with Andy, the Internet Sales Mgr. Within 30 min of emailing a question about the car he emailed a 6 page Auto Diary for that car. In person, it was super clean, new low pro tires and brakes and drove great. The service was laid back and not pushy at all. Very well priced and they got us a % rate much less than we expected. We will definitely buy there again, from Andy.
Is this review helpful? Yes | No
Aug 31, 2016
keywesthairman
This is by far the best dealership I have ever used. I will not go anywhere else in the future! No games or intimidation, promises kept, keeping the clients happy. How refreshing!
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Aug 22, 2016
Andy and Eddie contacted me and it took a couple if weeks to figure out what would work best form and we reviewed the options available and I now have a beautiful new 2016 MKC. It is the color I wanted and loaded. They were such a pleasure to work with and were very patient with us and did not push a thing on us. We will be a customer for life!
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Aug 19, 2016
They called back and we spoke several times. I was going to go up on a Saturday, but friends had a little going-away get together for me and I couldn't go. They were very nice to me. I would go back to them if I lived in Arizona.
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Jul 18, 2016
Dealer responded sent 3 pictures and price, dealer followed up. Car was over my price range
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Jul 18, 2016
Professional and not pushy. Great people to work with.
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Jun 18, 2016
It was a good experience dealing with sanderson ford and they have got very experienced sales managers to deal with.
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Apr 28, 2016
Sold had different people call me on it still up on add
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Apr 27, 2016
Eddie K., the salesman the helped ud with the purchase was extremely accommodating and attentive. There was no pressure to buy and his patience with our needs was exceptional.
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Apr 17, 2016
No hassle. Bought the car.
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Apr 15, 2016
5 star
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Apr 15, 2016
Andy Broadman made the car buying experience enjoyable, knowledgeable, and stress free
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Feb 13, 2016
They contacted me quickly but had sold the vehicle I was interested in.
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Feb 7, 2016
Response was good but vehicle was sold
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Feb 4, 2016
Did not return my email questions in a timely manner so I purchased a car elsewhere.
Is this review helpful? Yes | No

Response from Sanderson Lincoln:

Rick, we understand your remarks.  We fully believe that prompt response-time is our life-blood and common courtesy.  We did respond with email and phone messages the first two days and even had a conversation with your Mrs.  Our attempts to visit with you by phone were apparently not at times your were available.  You request for Carfax information was provided on the 25th with even more information we thought would assist you in making a measured decision.  We apologize for any delay or concern and wish you many miles of happy motoring in the vehicle you selected.
Jan 19, 2016
Awesome,very responsive
Is this review helpful? Yes | No

Response from Sanderson Lincoln:

Thank you for that acknowledgement.   We have a very simple philosophy... help our guests the same way we would expect to helped.  We understand that selecting a vehicle and a dealership is a very important and lasting decision.  Your selecting us and our vehicle is an honor.  Drive safely with a big smile!
Jan 14, 2016
Don Sanderson Ford, called me within an hour of my email. Although the car was sold that I was interested in they requested a contact phone number, which I gave them for future reference. They took the information on vehicles I may be interested in and will contact me it they become available. Great response and follow up on their part.
Is this review helpful? Yes | No
Jan 7, 2016
Insisted I make an appointment around the salesman's time, not mine. Since he had a couple apts when i was free, he insisted i come in a couple days later when he had zero apt! No cool!
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Jan 3, 2016
Found another car that I liked more, they tried
Is this review helpful? Yes | No
Dec 9, 2015
Worked out a very good price on a used 2014 Mazda3 i Grand Touring vehicle - my salesman Scott Sharp was awesome and made this very quick and painless. He even had someone drive the car to my home so I could check it out and drive it. That's what I call excellent service.
Is this review helpful? Yes | No
Oct 10, 2015
Great customer service, painless.
Is this review helpful? Yes | No

Response from Sanderson Lincoln:

That is our hope and intention.  Thank you for recognizing our endeavor.
Oct 2, 2015
Good response time with emails from several people. Not what I needed. Respectful and polite.
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Aug 20, 2015
They got back to me quickly and they were honest about the truck. I didnt buy, but got great service
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Jul 30, 2015
Very professional and kind.
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Response from Sanderson Lincoln:

It is quite nice and rewarding to find that our culture of delivering an exceptional experience provides confidence, joy and delight!  Thank you for giving of your valuable time to share this.  We assure that your pleasure will not only come from the acquisition of your vehicle, but also throughout the ownership experience with our highly recognized and awarded Service Team.
Jun 30, 2015
Carolyn Badaly brought me the car and I bought it! She was very knowledgable about the vehicle and got me the best deal. Easiest and smooth experience. I would definitely buy with Carolyn and Sanderson Lincoln
Is this review helpful? Yes | No
May 31, 2015
Went back and forth on email as requested by me which was good, but then was told I need to make an appointment which is somewhat acceptable. Advised I would be by at a certain time but awaited confirmation before just showing up to make sure that time was acceptable. Three e mails later (all from me) and I never heard back. Decided then that if they are too busy (or lazy) to even confirm the appointment then the rest of the experience would not go well. No wonder they have these MKT'S on their lot for over 9 months. Never again.
1 of 1 people found this review helpful.
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Apr 8, 2015
Very friendly, low pressure, answered all questions I had with the purchase. worked with me on the finance and even delivered the truck to me.at my home.
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Apr 3, 2015
Very easy to work with. Highly recommended.
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Mar 19, 2015
Internet staff responded right away.
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Mar 14, 2015
Excellent sales staff
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Response from Sanderson Lincoln:

Thank you Gary.  Our entire team has prepared extensively to provide you with an exceptional experience here.  We appreciate your sharing.  
Stan Parkhurst, GSM
Feb 25, 2015
Very nice experience. If I hadn't bought from Chapman, I would definitely have bought from Sanderson. The car was gorgeous.
Is this review helpful? Yes | No

Response from Sanderson Lincoln:

We might not always have the most suitable pre-owned vehicle for everyone, but we certainly do provide and exceptional experience.  Thank you for mentioning it.  Enjoy your new car.

Old Dealer Reviews

Dec 12, 2014
called about a car, the response was good, answered all questions
Is this review helpful? Yes | No
Nov 27, 2014
Dealer responded, Good honest info about low mile 2011 Lincoln towncar. Bad news, car shipped from Hawaii. Had to pass, to much salt air. Still looking for 2010/ 2011 town car low, low miles, white exterior if possible, NO BLACK!
Is this review helpful? Yes | No
Nov 27, 2014
Excellent buying experience!
Is this review helpful? Yes | No

Response from Sanderson Lincoln:

Again, the culture here at Sanderson Lincoln is to not only provide wonderful luxury vehicles, but the make the acquisition experience an exceptional one!  We appreciate your review.
Nov 16, 2014
excellent customer service
Is this review helpful? Yes | No
Nov 14, 2014
whenever I'm ready to buy a car again I'm going back to them I lost faith in all car dealers and was just buying used cars from family this was the best buying a car experience I've ever had
Is this review helpful? Yes | No

Response from Sanderson Lincoln:

Wonderful!   Welcome to the Sanderson Lincoln family!  What more could we ask than to have you confirm it was the best experience ever in getting a vehicle.  We'll continue this high level of care and service throughout your ownership experience.  That's the way we are!  Congratulations!
Oct 6, 2014
Absolutly no pressure at this dealer. Love the car!
Is this review helpful? Yes | No
May 31, 2014
I did buy this vehicle. Great experience, Scott Reed was better than what I was expecting, ended up changing the windshield for a bad gasket, had the vehicle brought to my house w/full tank of gas.
Is this review helpful? Yes | No
Feb 2, 2014
GREAT! I was helping my Aunt find a car after she had been in an accident. The salesperson for this was perfect. she bought this car.
Is this review helpful? Yes | No
Jan 13, 2014
Helpful,but not bend over backward helpful. They had their limits.
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Dec 29, 2013
they pulled the ol bait and switch routine
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Sep 17, 2013
very profesinal team i bought a car from them they picked me up at the airport the car was everything they claimed help me out with all the paper work to export it to canada very happy with the car and the way the transaction went would not hesitate to buy a car from them again
Is this review helpful? Yes | No
Jul 16, 2013
called on same day but car sold
Is this review helpful? Yes | No
May 12, 2013
Dealer responded promptly, but had already sold the vehicle I was interested in.
Is this review helpful? Yes | No

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