Ron Marhofer Buick GMC

5617 Whipple Ave NW
North Canton, OH 44720

http://www.ronmarhofergmc.com

Sales: (330) 968-2592

Service: (844) 866-9714

Today 9:00am - 6:00pm

(Closed Now)

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Sales Reviews (40)

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Guru9CXT2

Jul 22, 2017

Price increased by 4k once I got there. I even showed them the price increase as recorded online. They said they were firm with their price increase. Very disappointing. Was ready to buy.

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Derrick

Jul 9, 2017

Very good and helpful people

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Response from Ron Marhofer Buick GMC:

Thank you for the review, Derrick!

Jennifer

Jun 26, 2017

Someone from Ron Marhofer emailed me promptly after my inquiry.

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Response from Ron Marhofer Buick GMC:

Thanks for the 5 stars, Jennifer!

chief992

May 12, 2017

For the second time within 2 months this dealer listed a vehicle that was priced well below market price. According to CarGurus Market Price Analysis it was the best deal within a 500 radius...A deal that was in fact to good to be true. Turns out when you talk with a representative the vehicle "Just Sold"...but of course they have other vehicles they want to show you. The old "Lost l\Leader" technique that they are always out of...Online shoppers beware, especially if you plan to drive a long distance to see the vehicle.

5 of 5 people found this review helpful.

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Response from Ron Marhofer Buick GMC:

We thoroughly research the market to ensure that we are offering the best price available for the same trim level car with comparable mileage. As a result of our pricing strategy our cars do sell quickly. We value your feedback as it has helped us identify a lag in our inventory not being removed from sites that aren't directly managed by us, such as cargurus. If you are still in the market I would encourage you to keep looking at our stores as we do sell great cars at great prices!

Randy

Apr 7, 2017

good

1 of 1 people found this review helpful.

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Response from Ron Marhofer Buick GMC:

Thanks for the 5 stars, Randy!

John

Mar 28, 2017

Very Friendly. The car and the deal were as advertised. Everything went very smooth and I am driving the car today. Thanks the smooth transaction.

1 of 1 people found this review helpful.

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Response from Ron Marhofer Buick GMC:

John,
Thank you for your kind words! We appreciate your business!

Chevy43

Mar 24, 2017

Solid dealership.

1 of 1 people found this review helpful.

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Response from Ron Marhofer Buick GMC:

Thank you!

Ruth

Mar 1, 2017

The dealer responded the next day via email for me to contact the office. I called and left a message. The salesperson I spoke with scheduled for me to see the car on Saturday. I received a call back stating that the car was being sent out to be detailed and they would email me a video of the car inside and out on Monday/Tuesday. Today is Wednesday and I haven't received an email or a call. I'll keep looking for this vehicle type at other dealers.

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Response from Ron Marhofer Buick GMC:

Ruth,
I'm not certain who you spoke with or exactly what happened but it sounds like we dropped the ball. Please accept my sincere apologies. If you are still in the market we would appreciate another chance to earn your business. Please contact me at (330)966-1500 or via email KyleG@marhofer.com.
Thank you,
Kyle Green
Used Car Team Leader

Grace

Feb 17, 2017

They confuse the customers with the labeling of their encores awd premium convenince group leather group and would not explain whether it's awd or fwd forkin I

2 of 2 people found this review helpful.

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Response from Ron Marhofer Buick GMC:

Grace,
We apologize for any confusion. AWD Encores will state that they are AWD. If it is not labeled AWD it is a FWD Encore. If we can be of further assistance please call us at (330)966-1500. Thank you.

frank

Jan 31, 2017

Excellent

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Response from Ron Marhofer Buick GMC:

Thank you for the review, Frank!

Tim

Dec 21, 2016

We worked with Marcus and Tristan and had a WONDERFUL experience. Knowledgeable and efficient, courteous, just an overall great dealer to work with. Highly recommend.

2 of 2 people found this review helpful.

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Response from Ron Marhofer Buick GMC:

Tim,
We are happy to hear about your wonderful experience! Thanks for the recommendation & your business!

Patrick

Dec 20, 2016

Very friendly and up front with their pricing.

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Response from Ron Marhofer Buick GMC:

Patrick,
Thanks for the review!

Greg

Nov 7, 2016

Let me know car sold before I arrived

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from Ron Marhofer Buick GMC:

Greg,
Sorry we missed out on the opportunity to do business with you! Please keep us in mind in the future!

Brad

Sep 19, 2016

I was contacted by email however, I could not get a straight answer to simple questions. There was a High chance I would have bought the Hummer if I could have received a phone number and a few pictures of the interior, which is what I requested.

1 of 1 people found this review helpful.

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Response from Ron Marhofer Buick GMC:

Brad,
Often times the emails you receive are autogenerated so it may seem that specific questions aren't answered but they should all contain a number to reach us, I'm sorry if yours didn't. Thank you for your review. I have forwarded your feedback to the management team so that we can make necessary changes & improvements in the future. Please accept my sincere apologies that we weren't able to do business.

Kelly

Sep 17, 2016

I had a wonderful buying experience with Marcus McMullen at Ron Marhofer Buick GMC in North Canton. He was helpful, informative and totally not pushy. He explained features and options fully. I would definitely buy from him again. I love my Equinox.

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Response from Ron Marhofer Buick GMC:

Kelly,
Thanks for sharing the details of your experience with Marcus! We appreciate your business! Enjoy your Equinox!

Beth

Sep 13, 2016

The worst - had my credit info and sit on it all day - returned my call finally at 8:55 pm saying we were good and then emailed me the next am to say someone else bought it after 9 - really!!!!! Also, the finance guy tried to tie me to a 4.5 interest rate when I got a 1.99 from my credit score - very rude and disrespectful!!! My advise is don't even contact them!!!! Beth

5 of 5 people found this review helpful.

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Response from Ron Marhofer Buick GMC:

Beth,
We sincerely apologize for your experience. Your feedback is valuable to us. I have spoken directly with the management at our Buick GMC store & asked that in the future online credit applications are reviewed and responded to in a more appropriate time frame. While it is not uncommon that a vehicle sells after hours as we stay as long as we have guests someone should have contacted you personally so I apologize for that as well. We do have a variety of lenders that we work with but you are always welcome to secure your own financing if you have a better rate than what we are able t

More ...

lester

Sep 1, 2016

Extreamly low traid in offered for my 2010 Lucern with very low miles, wast if my time.

1 of 1 people found this review helpful.

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Response from Ron Marhofer Buick GMC:

Lester,
We use KBB fair as a base amount for our trades and negotiate the offer up or down depending on not just the mileage but the overall condition of your trade. I'm sorry we were unable to reach an agreement & do business together.

Greg

Aug 13, 2016

We were very happy with our experience at Ron Marhofer Buick GMC. Our salesperson Chad Barklay was wonderful to work with. We purchased the vehicle from out of state, the entire process was very simple and smooth. We will definitely consider another vehicle from Ron Marhofer in the future

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Response from Ron Marhofer Buick GMC:

Greg,
Thank you for your review! We appreciate your business & look forward to the possibility of serving you again in the future!

Falco44

Aug 8, 2016

Dealer sent several correspondence, but I had chosen another vehicle

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from Ron Marhofer Buick GMC:

Thank you for the review! Please keep us in mind in the future!

Jen

Jul 30, 2016

The salesman I spoke with was very nice. The only problem was when I called to say I was on my way to test drive the car (most likely buy) he said someone had just bought it. Very sad, but not his fault....so that is all the experience I have with this dealership, unfortunately.

0 of 1 people found this review helpful.

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Response from Ron Marhofer Buick GMC:

Jen,
Our cars are priced to sell-sorry we missed the chance to do business! Please keep us in mind for future purchases!

George

Jul 24, 2016

Excellence

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Response from Ron Marhofer Buick GMC:

George,
Excellence is what we strive for! Thanks for the review!

Mark

Jun 18, 2016

Very helpful and willing to work with us

Is this review helpful? Yes | No

Response from Ron Marhofer Buick GMC:

Mark,
Thanks for the review! Please keep us in mind for future purchases!

David

Jun 2, 2016

Quick professional response

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Response from Ron Marhofer Buick GMC:

David,
Thanks for the review! We appreciate it!

joey

Apr 20, 2016

Honest, frendly, a great experience .

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jlieser

Apr 16, 2016

Just spoke via email. They responded immediately and provided the needed information. Ended up purchasing elsewhere.

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Katie

Apr 16, 2016

Steve and Luigi were so helpful and fair with my trade in. Was a simple and smooth process. Wasn't high pressured sales like other dealerships I've been too. So happy with the service that was provided! Would absolutely recommend them to anyone who is buying a car!

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Matt

Apr 8, 2016

Had a great experience purchasing my daughter a new vehicle. The staff at the dealership was very friendly, help, and there was no extra pressure. We were able to test drive the vehicle. Once the decision was made to purchase the vehicle, the dealership made the financial transaction very easy.

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lesliebunner

Apr 6, 2016

After looking everywhere for what my wife wanted we drive 2.5 hours to Ron Marhofers and she found what she was looking for. They even delivered it to us. Thank you so much for making our buying experience easy.

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Bob

Mar 12, 2016

Very efficient

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Matt

Feb 27, 2016

Was very helpful, just found what I was looking for at another dealer

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Amanda

Feb 23, 2016

5 stars!! Great to work with!

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Suldan

Feb 12, 2016

This dealer treated me like a boss. I Met Glen he's the one of the best salesmen I've ever met. Now I'm enjoying my new car

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Kevin

Feb 3, 2016

You couldn't ask for a better car buying experience than the one I had at Ron Marhofer Buick GMC. It was my first time at this dealership. I drove over an hour to get there and it was well worth the trip. Glenn and Tristan made car buying enjoyable instead of aggravating. I would recommend this dealership to anyone looking for a great deal and a fun car buying experiance.

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George

Dec 2, 2015

Responded quickly to my email question...thanks

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Kevin

Nov 22, 2015

Terrific experience!! Go see Marcus and Tristan!!

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james

Nov 14, 2015

Steve Richards at RMBG took all the time with us that we needed for our purchase. Ask for Steve or Dan, they are both honest men, more concerned with your needs than just making a sale. I recommend them too anyone in the Akron- Canton area.

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kathy

Nov 6, 2015

I would more then likely buy a car from Ron Marhofer Buick GMC ,just because the response of getting back with me regarding the car i had inquired about was so fast. It made me feel like they are really on the top of things.

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Bill

Oct 24, 2015

Great dealership.Ended up buying a different T&C with less miles! NO PRESSURE. Would refur to all.

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Erin

Oct 16, 2015

Best car dealership I ever been to. Will go back again in the future.

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Amy

Sep 12, 2015

Great experience and worth the 2 hour drive!

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Read 27 old reviews

Diane

Jul 19, 2015

Salesman very helpful. Great esperience. Love the vehicle.

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John

Jul 18, 2015

Salesman was very helpful

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Kelley

Jun 27, 2015

I called dealer before they had a chance to call me. They were very helpful and the sales process went smoothly.

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Jun 15, 2015

the employees were very nice and did all the things you ask of them

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vickie

May 31, 2015

We were not able to find a truck, but the dealer responded very promptly and was very helpful.

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tiana

Mar 8, 2015

Good

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jennifer

Feb 16, 2015

I didn't get the opportunity to contact the dealership back but the kept trying they even let me know the car that I was intrested on was sold wish I could have bought from them great customer service thank you.

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disappointed

Feb 12, 2015

Slow response

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Shatela

Feb 11, 2015

Good customer service

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mike

Dec 22, 2014

no pressure and no hassle very good experience fair value for my trade definitely will return

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Brad

Dec 10, 2014

The SUV was exactly as they advertised and the price was great. The salesperson was not pushy at all and very easy to work with.

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GJG

Jun 30, 2014

salesmen very helpful and honest helped with walk around on the phone and extra photos. Sales manager thenten and pushy. must drive 500 miles now or lose the car.

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nthei

Mar 28, 2014

Scott and Marcus were very wonderful in assisting me with my purchase, wasn't pushy, explained everything in an understanding fashion.

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Patti

Jan 31, 2014

Great experience... walked in looking for the cars I had called about. Cars were in garage and all warmed up for viewing.... drove it home and love it. Very accommodating and courteous sales staff

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MIKE

Dec 26, 2013

Very helpful and no pressure sales.

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Pam

Nov 30, 2013

Very helpful and informative. They also were very willing to help with something I wanted fixed on the car. They took the time to explain the car fax. They were not pushy or shady. I didn't buy the car but it had nothing to do with the dealer. They were top notch and I'd gladly ride the 2 hours the next time I'm looking for a car.

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tjoneskentedu

Sep 25, 2013

They were awesome. I bought the car.

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jennalee

Sep 11, 2013

It was good.

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chris

Jun 13, 2013

Marus the salesman was very nice. The finance guy is what made me give this such a average rating

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Bud

Jun 5, 2013

we talked ,said what I am looking for and they are looking for that flex as well as other dealers

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sunzaray

Apr 4, 2013

Called me late afternoon when I asked questions the night before

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Marty

Feb 19, 2013

Received a call back from salesman. Car was sold. he is still looking for a car for us. because of this I would srongly buy from this dealership.

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Dan

Jan 16, 2013

Good dealership to work with

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Rick

Jan 3, 2013

Sends way too many emails!!!

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John

Dec 11, 2012

responded quickly to advise the vehicle was sold

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papeco

Oct 18, 2012

changed my mind on car

Is this review helpful? Yes | No

DENNIS

Dec 27, 2011

Prompt ,courtteous and reliable

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Ron Marhofer Buick GMC