Ron Marhofer Buick GMC

5617 Whipple Ave NW
North Canton, OH 44720

http://www.ronmarhofergmc.com

Sales: (330) 968-2592

Service: (844) 866-9714

Today 9:00 AM - 9:00 PM

(Closed Now)

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Sales Reviews (50)

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Jan 18, 2019

GuruVD8BV

Fast, kind and a supportive staff willing to make sure that your experience was the very best. I have purchased a vehicle in the past and will continue to do so in the future.

1 people found this review helpful.

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Response from current dealership:

Thank you for your kind words! We appreciate your business & look forward to the opportunity to serve you again in the future!

Dec 18, 2018

buchand10

Unfortunately I had a bad experience. I drove five hours to see the car. All of the communication prior to going down was wonderful. Once I arrived I went on a test drive. Things went fine until we sat down and the Ron Marhofer sales representative began showing me charts on how great of a price the car was. Which I knew and thus made the trip. I then asked him how fixed the price was and asked about negotiating, which he then abruptly spouted "ARE YOU BLIND". I was shocked by such an angered response to a completely valid question when purchasing a used car that has been on the lot for 70 days and now it is still there almost 100 days and lowering it's price. His behavior was rude and very unprofessional which is why I chose not to purchase the vehicle and left. Really disappointed considering most of the reviews here were very good. I just wish my experience had been the same.

1 people found this review helpful.

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Dec 14, 2018

tom

Good

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Response from current dealership:

Thanks, Tom! Drive safely!

Oct 15, 2018

KesavaMahali

Dealer responded and answered to queries . He did great with providing details on pricing

1 people found this review helpful.

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Response from current dealership:

Thank you for your kind words! Please let us know if we can be of further assistance.

Oct 9, 2018

Todd

Aramis was great to work with .

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Response from current dealership:

Thanks for the 5 stars, Todd! Drive safely!

Oct 7, 2018

Mike

They communicate well but I purchased a Cadillac ATS a couple weeks ago but not from them this vehicle shown was already sold

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Response from current dealership:

Thanks for the 5 stars, Mike! Please keep us in mind if we can be of assistance in the future! Drive safely!

Sep 29, 2018

GuruVR43X

Very responsive

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Response from current dealership:

Thank you for the 5 stars! Please let us know if we can be of further assistance.

Sep 13, 2018

Mike

Was quick to respond the car was exactly as described and ready for test drive Tyler was great and I would recommend to friends

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Response from current dealership:

Mike,
Thank you for your kind words & recommendation! Drive safely!

Sep 11, 2018

Tim

Arrived at scheduled appointment on time to have wrong vehicle shown and told that's the one I inquired about. I had to pull CarGurus up on my phone to prove which one to again be told I had inquired about another. Finally salesman pulled out sheet listing and I pointed out the correct one. We did purchase but after getting final quote and telling salesman we were pre-approved from our credit union, the demeanor became one of less enthusiasm to appreciate our business. Happy with purchase,just expected better people skills throughout the process. Salesman didn't seem good at reading our reactions to keep us engaged.The finance manager was a little put out from his inability to sell us an extended warranty to the point of exampling an electronic part by attempting to quiz myself and my wife on our ability to tell what the part was. Again not real good at reading people's reaction to the conversation. Overall ok experience,expected more and got less than we felt we deserved.

4 people found this review helpful.

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Sep 5, 2018

Darren

Well handled experience

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Response from current dealership:

Thanks, Darren! Drive safely!

Sep 4, 2018

GuruVT2QP

Great experience.

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Response from current dealership:

Thank you for the 5 stars! Drive safely!

Aug 19, 2018

Hilltop68

Quick email response..questions were answered

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Response from current dealership:

Thank you for the 5 star review! Please let us know if we can do anything else to assist you!

Aug 14, 2018

GuruWMWNF

The whole experience was wonderful. Great staff!!!

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Response from current dealership:

Thank you for your kind words! We appreciate your business! Drive safely!

Jul 29, 2018

GuruTGML9

A GREAT Place to buy a car. The staff was outstanding. Do your homework and they will work with you for a very good result.

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Response from current dealership:

Thank you for your kind words! We appreciate your business!

Jul 23, 2018

Jim

The salesperson I talked to (Jordan) was helpful and polite. The vehicle was in very good condition. Overall I bought the car there and then and couldn't be a whole lot happier.

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Response from current dealership:

Jim,
Thank you for your kind words! We appreciate your business!

Jul 19, 2018

LCSResidential

Excellent family run dealership. We are in Minneapolis,MN and purchased a vehicle from them 800 miles away. Vehicle was exactly as described. They held the vehicle for us several days. We had excellent communication with them and they stayed open late to close the transaction on a Friday night. Alex Chapman was very helpful before, during and after the sale. Probably the best car purchasing experience we have ever had at a dealership. We would do it again.

5 people found this review helpful.

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Response from current dealership:

We are so pleased that you are pleased! Thank you for taking the time to write a review! Drive safely & enjoy!

Jul 11, 2018

Barbiidoll

We were helped by Steve Richards who was extremely helpful and knowledgeable. We were able to purchase the vehicle we wanted and got great service while doing that.

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Response from current dealership:

Awesome! Thank you for your review & your business! Drive safely & enjoy!

Jul 2, 2018

charles

alex help me through the process of buying the 2003 chevy ssr. Alex allso help me in getting the best trade in on my 90 zr1 vette. I would buy my next vehicle from Ron Marhofer. Chuck, 2003ssr

3 people found this review helpful.

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Response from current dealership:

Thank you for your kind words! We appreciate your business & look forward to the opportunity to serve you again in the future! Drive safely!

May 24, 2018

Sean

Easygoing

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May 16, 2018

Michael

Yes, the vehicle was sold shortly after contacting them, but they are on a search for a different truck for me.

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Response from current dealership:

Michael,
Thank you for your review! Hopefully we can find a truck to suit your needs very soon!

May 15, 2018

Tom

Excellent to deal with

1 people found this review helpful.

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Response from current dealership:

Thank you for the kind words, Tom!

May 13, 2018

Doug

Very good

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Response from current dealership:

Thank you, Doug!

May 7, 2018

James

Was there for over 7 hours left without the truck two weeks later I got to take it home and of course it was my finance companies fault dealt with my finance company many times never had this problem any place else

1 people found this review helpful.

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Apr 27, 2018

Bill

Very good experience very friendly and helpful would recommend

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Response from current dealership:

Thank you for your kind words, Bill! We appreciate your recommendation & your business!

Mar 31, 2018

Brenda

Staff very friendly and helpful, it was nice going to a dealership that wasn't stressful they had the car ready for me to test drive and answer any questions that I had .I would definitely recommend them to family and friends

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Response from current dealership:

Brenda,
Thank you for your kind words & recommendation! Drive safely!

Mar 16, 2018

ken

They responded quickly

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Response from current dealership:

Thank you for your kind words, Ken!

Feb 24, 2018

Guru9N5HS

The Ron Marhofer GMC Dealership is great! They strive to make your car-buying experience a positive one.

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Response from current dealership:

Thank you for your kind words! We appreciate your business!

Feb 9, 2018

Kevin

Great Staff

0 people found this review helpful.

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Response from current dealership:

Thanks for the 5 stars, Kevin!

Feb 8, 2018

Angela

I had a very good experience. I ended up buying a new Buick with zero miles for less money than the used one.

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Response from current dealership:

Thank you for your kind words, Angela! We hope you enjoy your new Buick! Drive safely!

Jan 25, 2018

Sue

Yes they responded immediately.

0 people found this review helpful.

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Response from current dealership:

Sue,
Thank you for the 5 stars! Drive safely!

Jan 17, 2018

Darryl

I had a good experience,, the sales team and management were very helpful ,,

0 people found this review helpful.

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Response from current dealership:

Thank you for your kind words, Darryl! It was our pleasure to serve you!

Dec 9, 2017

Zsmith_32

Took my credit info and NEVER contacted me back. The woman said she would have her Used car lot call me. They never called. This was after they had me fill out an online credit application

3 people found this review helpful.

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Response from current dealership:

We do sincerely apologize for the lack of response from our team. The woman who assisted you had an emergency and was unable to be at work.

We know you have already gone to another dealership. However, if there is anything that we can do for you in the future please don't hesitate to call at anytime. This situation is a "one off" for us and is not our best practice. We strive to give each and every one of our customers a World Class Experience. Again, we are sorry you did not get that from us.

We hope you reconsider Ron Marhofer for your future vehicle needs.

Dec 4, 2017

GuruZ65PW

It was a good experience

0 people found this review helpful.

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Response from current dealership:

Thank you for your review! We appreciate your business!

Nov 22, 2017

Robert

Responded very quickly to email, gave great info on vehicle I had inquired about. Sorry I could not do business with them, not because of them but the Terrain turned out not to be right for me.

1 people found this review helpful.

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Response from current dealership:

Robert,
Thank you for your kind words! Please keep us in mind if you are still in the market!

Nov 22, 2017

Eric

Attentive and not pushy

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Response from current dealership:

Eric,
Thank you for your review! Drive safely!

Sep 25, 2017

Sandra

Very nice

0 people found this review helpful.

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Response from current dealership:

Thank you, Sandra!

Sep 23, 2017

Jack

Sales people were generally pleasant in person or on the phone, but out of five different cars on three separate occasions, they wouldn't let me see a car that is listed here or claimed it didn't exist. Today, I called about a car that I just got a price notification for. The salesman said they must have sold it recently because it's not in their system. At this point, I have sounds about the things they tell me. I've had a poor experience.

3 people found this review helpful.

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Response from current dealership:

Jack,
We apologize for your experience! We would appreciate the opportunity to discuss the matter further so that we may learn from our mistakes. Please contact me via email at leeann@marhofer.com. Thank you.

Sep 22, 2017

Tricia

Very courteous and fast. Walked out with the car I wanted within 2.5 hours. I was vwry pleased with their service.

1 people found this review helpful.

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Response from current dealership:

Thank you for your kind words, Tricia! It was our pleasure to serve you!

Aug 24, 2017

Tommiseana

Everyone was very polite, they worked with us , and were up front about everything. We purchased the car that day. Very happy with the service and overall experience.

2 people found this review helpful.

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Response from current dealership:

Thank you for your kind words! It was our pleasure to serve you!

Aug 17, 2017

Jack

Left a message, they responded and set an appointment. We bought the car. The overall experience was great! We had no idea it took so long to get through all the steps to complete a car purchase, the dealership was busy! No pressure!! Fair trade value! Yes we would go back for another car!

1 people found this review helpful.

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Response from current dealership:

Jack,
Thank you for taking the time to write a review! We appreciate your business & look forward to the opportunity to serve you again in the future!

Jul 22, 2017

Guru9CXT2

Price increased by 4k once I got there. I even showed them the price increase as recorded online. They said they were firm with their price increase. Very disappointing. Was ready to buy.

7 people found this review helpful.

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Response from current dealership:

Please accept our sincere apologies as the price you saw advertised online was an error that had been corrected. We strive for perfection but mistakes sometimes happen. We are very sorry for any inconvenience.

Jul 9, 2017

Derrick

Very good and helpful people

0 people found this review helpful.

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Response from current dealership:

Thank you for the review, Derrick!

Jun 26, 2017

Jennifer

Someone from Ron Marhofer emailed me promptly after my inquiry.

1 people found this review helpful.

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Response from current dealership:

Thanks for the 5 stars, Jennifer!

May 12, 2017

chief992

For the second time within 2 months this dealer listed a vehicle that was priced well below market price. According to CarGurus Market Price Analysis it was the best deal within a 500 radius...A deal that was in fact to good to be true. Turns out when you talk with a representative the vehicle "Just Sold"...but of course they have other vehicles they want to show you. The old "Lost l\Leader" technique that they are always out of...Online shoppers beware, especially if you plan to drive a long distance to see the vehicle.

13 people found this review helpful.

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Response from current dealership:

We thoroughly research the market to ensure that we are offering the best price available for the same trim level car with comparable mileage. As a result of our pricing strategy our cars do sell quickly. We value your feedback as it has helped us identify a lag in our inventory not being removed from sites that aren't directly managed by us, such as cargurus. If you are still in the market I would encourage you to keep looking at our stores as we do sell great cars at great prices!

Apr 7, 2017

Randy

good

1 people found this review helpful.

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Response from current dealership:

Thanks for the 5 stars, Randy!

Mar 28, 2017

John

Very Friendly. The car and the deal were as advertised. Everything went very smooth and I am driving the car today. Thanks the smooth transaction.

1 people found this review helpful.

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Response from current dealership:

John,
Thank you for your kind words! We appreciate your business!

Mar 24, 2017

Chevy43

Solid dealership.

1 people found this review helpful.

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Response from current dealership:

Thank you!

Mar 1, 2017

Ruth

The dealer responded the next day via email for me to contact the office. I called and left a message. The salesperson I spoke with scheduled for me to see the car on Saturday. I received a call back stating that the car was being sent out to be detailed and they would email me a video of the car inside and out on Monday/Tuesday. Today is Wednesday and I haven't received an email or a call. I'll keep looking for this vehicle type at other dealers.

3 people found this review helpful.

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Response from current dealership:

Ruth,
I'm not certain who you spoke with or exactly what happened but it sounds like we dropped the ball. Please accept my sincere apologies. If you are still in the market we would appreciate another chance to earn your business. Please contact me at (330)966-1500 or via email KyleG@marhofer.com.
Thank you,
Kyle Green
Used Car Team Leader

Feb 17, 2017

Grace

They confuse the customers with the labeling of their encores awd premium convenince group leather group and would not explain whether it's awd or fwd forkin I

2 people found this review helpful.

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Response from current dealership:

Grace,
We apologize for any confusion. AWD Encores will state that they are AWD. If it is not labeled AWD it is a FWD Encore. If we can be of further assistance please call us at (330)966-1500. Thank you.

Jan 31, 2017

frank

Excellent

0 people found this review helpful.

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Response from current dealership:

Thank you for the review, Frank!

Read 57 old reviews

Dec 21, 2016

Tim

We worked with Marcus and Tristan and had a WONDERFUL experience. Knowledgeable and efficient, courteous, just an overall great dealer to work with. Highly recommend.

2 people found this review helpful.

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Response from current dealership:

Tim,
We are happy to hear about your wonderful experience! Thanks for the recommendation & your business!

Dec 20, 2016

Patrick

Very friendly and up front with their pricing.

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Response from current dealership:

Patrick,
Thanks for the review!

Nov 7, 2016

Greg

Let me know car sold before I arrived

1 people found this review helpful.

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Response from current dealership:

Greg,
Sorry we missed out on the opportunity to do business with you! Please keep us in mind in the future!

Sep 19, 2016

Brad

I was contacted by email however, I could not get a straight answer to simple questions. There was a High chance I would have bought the Hummer if I could have received a phone number and a few pictures of the interior, which is what I requested.

1 people found this review helpful.

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Response from current dealership:

Brad,
Often times the emails you receive are autogenerated so it may seem that specific questions aren't answered but they should all contain a number to reach us, I'm sorry if yours didn't. Thank you for your review. I have forwarded your feedback to the management team so that we can make necessary changes & improvements in the future. Please accept my sincere apologies that we weren't able to do business.

Sep 17, 2016

Kelly

I had a wonderful buying experience with Marcus McMullen at Ron Marhofer Buick GMC in North Canton. He was helpful, informative and totally not pushy. He explained features and options fully. I would definitely buy from him again. I love my Equinox.

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Response from current dealership:

Kelly,
Thanks for sharing the details of your experience with Marcus! We appreciate your business! Enjoy your Equinox!

Sep 13, 2016

Beth

The worst - had my credit info and sit on it all day - returned my call finally at 8:55 pm saying we were good and then emailed me the next am to say someone else bought it after 9 - really!!!!! Also, the finance guy tried to tie me to a 4.5 interest rate when I got a 1.99 from my credit score - very rude and disrespectful!!! My advise is don't even contact them!!!! Beth

7 people found this review helpful.

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Response from current dealership:

Beth,
We sincerely apologize for your experience. Your feedback is valuable to us. I have spoken directly with the management at our Buick GMC store & asked that in the future online credit applications are reviewed and responded to in a more appropriate time frame. While it is not uncommon that a vehicle sells after hours as we stay as long as we have guests someone should have contacted you personally so I apologize for that as well. We do have a variety of lenders that we work with but you are always welcome to secure your own financing if you have a better rate than what we are able t

More ...

Sep 1, 2016

lester

Extreamly low traid in offered for my 2010 Lucern with very low miles, wast if my time.

1 people found this review helpful.

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Response from current dealership:

Lester,
We use KBB fair as a base amount for our trades and negotiate the offer up or down depending on not just the mileage but the overall condition of your trade. I'm sorry we were unable to reach an agreement & do business together.

Aug 13, 2016

Greg

We were very happy with our experience at Ron Marhofer Buick GMC. Our salesperson Chad Barklay was wonderful to work with. We purchased the vehicle from out of state, the entire process was very simple and smooth. We will definitely consider another vehicle from Ron Marhofer in the future

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Response from current dealership:

Greg,
Thank you for your review! We appreciate your business & look forward to the possibility of serving you again in the future!

Aug 8, 2016

Falco44

Dealer sent several correspondence, but I had chosen another vehicle

1 people found this review helpful.

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Response from current dealership:

Thank you for the review! Please keep us in mind in the future!

Jul 30, 2016

Jen

The salesman I spoke with was very nice. The only problem was when I called to say I was on my way to test drive the car (most likely buy) he said someone had just bought it. Very sad, but not his fault....so that is all the experience I have with this dealership, unfortunately.

0 people found this review helpful.

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Response from current dealership:

Jen,
Our cars are priced to sell-sorry we missed the chance to do business! Please keep us in mind for future purchases!

Jul 24, 2016

George

Excellence

0 people found this review helpful.

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Response from current dealership:

George,
Excellence is what we strive for! Thanks for the review!

Jun 18, 2016

Mark

Very helpful and willing to work with us

0 people found this review helpful.

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Response from current dealership:

Mark,
Thanks for the review! Please keep us in mind for future purchases!

Jun 2, 2016

David

Quick professional response

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Response from current dealership:

David,
Thanks for the review! We appreciate it!

Apr 20, 2016

joey

Honest, frendly, a great experience .

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Apr 16, 2016

jlieser

Just spoke via email. They responded immediately and provided the needed information. Ended up purchasing elsewhere.

0 people found this review helpful.

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Apr 16, 2016

Katie

Steve and Luigi were so helpful and fair with my trade in. Was a simple and smooth process. Wasn't high pressured sales like other dealerships I've been too. So happy with the service that was provided! Would absolutely recommend them to anyone who is buying a car!

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Apr 8, 2016

Matt

Had a great experience purchasing my daughter a new vehicle. The staff at the dealership was very friendly, help, and there was no extra pressure. We were able to test drive the vehicle. Once the decision was made to purchase the vehicle, the dealership made the financial transaction very easy.

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Apr 6, 2016

Leslie

After looking everywhere for what my wife wanted we drive 2.5 hours to Ron Marhofers and she found what she was looking for. They even delivered it to us. Thank you so much for making our buying experience easy.

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Mar 12, 2016

Bob

Very efficient

0 people found this review helpful.

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Feb 27, 2016

Matt

Was very helpful, just found what I was looking for at another dealer

0 people found this review helpful.

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Feb 23, 2016

Amanda

5 stars!! Great to work with!

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Feb 12, 2016

Suldan

This dealer treated me like a boss. I Met Glen he's the one of the best salesmen I've ever met. Now I'm enjoying my new car

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Feb 3, 2016

Kevin

You couldn't ask for a better car buying experience than the one I had at Ron Marhofer Buick GMC. It was my first time at this dealership. I drove over an hour to get there and it was well worth the trip. Glenn and Tristan made car buying enjoyable instead of aggravating. I would recommend this dealership to anyone looking for a great deal and a fun car buying experiance.

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Dec 2, 2015

George

Responded quickly to my email question...thanks

0 people found this review helpful.

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Nov 22, 2015

Kevin

Terrific experience!! Go see Marcus and Tristan!!

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Nov 14, 2015

james

Steve Richards at RMBG took all the time with us that we needed for our purchase. Ask for Steve or Dan, they are both honest men, more concerned with your needs than just making a sale. I recommend them too anyone in the Akron- Canton area.

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Nov 6, 2015

kathy

I would more then likely buy a car from Ron Marhofer Buick GMC ,just because the response of getting back with me regarding the car i had inquired about was so fast. It made me feel like they are really on the top of things.

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Oct 24, 2015

Bill

Great dealership.Ended up buying a different T&C with less miles! NO PRESSURE. Would refur to all.

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Oct 16, 2015

Erin

Best car dealership I ever been to. Will go back again in the future.

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Sep 12, 2015

Amy

Great experience and worth the 2 hour drive!

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Jul 19, 2015

Diane

Salesman very helpful. Great esperience. Love the vehicle.

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Jul 18, 2015

John

Salesman was very helpful

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Jun 27, 2015

Kelley

I called dealer before they had a chance to call me. They were very helpful and the sales process went smoothly.

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Jun 15, 2015

the employees were very nice and did all the things you ask of them

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May 31, 2015

vickie

We were not able to find a truck, but the dealer responded very promptly and was very helpful.

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Mar 8, 2015

tiana

Good

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Feb 16, 2015

jennifer

I didn't get the opportunity to contact the dealership back but the kept trying they even let me know the car that I was intrested on was sold wish I could have bought from them great customer service thank you.

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Feb 12, 2015

disappointed

Slow response

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Feb 11, 2015

Shatela

Good customer service

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Dec 22, 2014

mike

no pressure and no hassle very good experience fair value for my trade definitely will return

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Dec 10, 2014

Brad

The SUV was exactly as they advertised and the price was great. The salesperson was not pushy at all and very easy to work with.

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Jun 30, 2014

GJG

salesmen very helpful and honest helped with walk around on the phone and extra photos. Sales manager thenten and pushy. must drive 500 miles now or lose the car.

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Mar 28, 2014

nthei

Scott and Marcus were very wonderful in assisting me with my purchase, wasn't pushy, explained everything in an understanding fashion.

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Jan 31, 2014

Patti

Great experience... walked in looking for the cars I had called about. Cars were in garage and all warmed up for viewing.... drove it home and love it. Very accommodating and courteous sales staff

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Dec 26, 2013

MIKE

Very helpful and no pressure sales.

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Nov 30, 2013

Pam

Very helpful and informative. They also were very willing to help with something I wanted fixed on the car. They took the time to explain the car fax. They were not pushy or shady. I didn't buy the car but it had nothing to do with the dealer. They were top notch and I'd gladly ride the 2 hours the next time I'm looking for a car.

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Sep 25, 2013

tjoneskentedu

They were awesome. I bought the car.

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Sep 11, 2013

jennalee

It was good.

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Jun 13, 2013

chris

Marus the salesman was very nice. The finance guy is what made me give this such a average rating

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Jun 5, 2013

Bud

we talked ,said what I am looking for and they are looking for that flex as well as other dealers

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Apr 4, 2013

sunzaray

Called me late afternoon when I asked questions the night before

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Feb 19, 2013

Marty

Received a call back from salesman. Car was sold. he is still looking for a car for us. because of this I would srongly buy from this dealership.

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Jan 16, 2013

Dan

Good dealership to work with

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Jan 3, 2013

Rick

Sends way too many emails!!!

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Dec 11, 2012

John

responded quickly to advise the vehicle was sold

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Oct 18, 2012

papeco

changed my mind on car

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Dec 27, 2011

DENNIS

Prompt ,courtteous and reliable

Mark helpful

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Ron Marhofer Buick GMC