Laria Chevrolet Buick

Answered all the questions I had. Responded in a timely manner. Didn't have what I was looking for.

I bought the vehicle through them. The trade-in value discussed for the other vehicle was less than originally mentioned over the phone. After driving there from Michigan there was no way I wanted to go home without the vehicle I was after. They did stay after the scheduled hours in order to complete paperwork for me, but the additional cost of the vehicle because of the trade-in difference overshadowed much of what they did to compensate. Happy with the new vehicle overall.

Excellent Excellent Could not be better.

Still working with Chuck H. and he is very good keeps me up to speed and stays in contact with me. Very great experience so far!

Andrew was great, very helpful and responsive to all my inquiries...

Dealer contacted me right away. Sales rep was very helpful and informative about the vehicle.

Very helpful and patient. I ended up buying closer to home.

Return email very quick.

very helpful continues to look for what I need

The dealer responded quickly, but I did not call back because I found another car that I plan to purchase.

tgey sold me a great car and gave me a great experience! would recommend Laria!

It was great

I met with Leon. They were fast, honest, and made the deal I wanted. It was worth driving over an hour for. I’ll go back there for sure

She did reach out via email.

Salesman never followed up with me

The dealer phoned me and emailed me.

They worked after hours to help us. Very informative.

It was a very good experience. Very nice salesmen and no bait and switch. I bought the car and would buy another from them!

Quick response time to internet inquiry!

It was exactly what they told me, nothing hidden, or left out. At the end of the deal there was no extra fees, just financed the price that was on Cargurus. I recommend Laria to everyone.

Fast response back.

Very professional and nice experience. I would definitely check out this dealership when shopping fir a vehicle.

Contacted me immediately about the car. Scheduled a test drive and looking forward to continuing the relationship

The dealer reached to me and we discussed the details of the vehicle in which I was interested to review. They were prompt and courteous and offered their sales staff to work with me. I had reduced my potential choice down to three vehicles. I opted not to purchase this vehicle as it was 100 miles away and I needed a vehicle rather quickly.

Very responsive. Haven't bought a car yet but would certainly consider this dealership.

I did not purchase a vehicle, but the personnel I dealt with were courteous and professional.

I found the the truck to late. It is what I am looking for exactly . They did contact me but I was 1 day late.

Great place!!! Sending everyone I know!!!

It was cool she contacted me when they had it and she let me know who sold it so it was a cool experience she knows what I'm looking for

A very thoughtful and customer oriented group of individuals

My salesman Casey was phenomenal throughout the entire car buying experience. I did not feel pressured at anytime. He answered all of my questions thoroughly. He is a top notch salesman and I will definitely be back to purchase my next vehicle off of him. The process of actually paying for the vehicle took way too long. From the time I closed the deal with Casey until the time I signed the paperwork and was ready to walk out the door was over 1 and 1/2 hours. I know they were having computer issues but this was a little frustrating as I had already worked all day then drove almost 50 miles to Laria to purchase the car.

Laria Chevrolet replied to my inquiry immediately with details of the vehicle.

Had a test drive, very accomodatiing

Great customer service. I’d highly recommend it. Great prices and awesome people

Casey was easy to work with and understood exactly where we needed the price and the payments to be. Excellent customer service and I would highly recommend if your in the market for a new or used car contact him. Very friendly and knowledgeable and the best was how honest he was about everything. The dealership was closing within 30 minutes when we got there and we were never rushed or anything.

Some confusion in the write up for the vehicle that indicated 4WD when the title of the listing specifies the actual situation RWD; was looking for and found a 4WD.

Quick response

Very pleasant experience

Drove over an hour and took the day off to look at a used Mercedes. Upon arrival I found out that the car had a “Check Engine” light on and the convertible top was broken. Won’t be doing business with them in the future.

They got back to me quickly answered my question and sent more pics

The Laria staff contacted me immediately and introduced to me one of their sales team members. Very nice and helpful people!

Great!

They quick to contact me, good information but I found a better car.

They were very quick to respond.

Responded back fast

Great Experience - Great Follow-up!

Great quick response. Sales people courteous and accommodating! We just found exactly what we wanted locally.

quick response

Haven't got to the dealership yet, but the phone contact is there. I have to utilize the energy by sitting down with her, but all in all good vibes.

Yes they responded back nna timely matter they aldo let me kno that the vehicle i was looking at had been sold.

Nothing but overwhelming praise for the entire staff at the dealership I hope that we could make a deal in the near future thanks for the opportunity

Great response time.

Great dealership!!

They called me very fast and were very helpful.

The dealer replied back to me within a few hours and also sent a few more courtesy emails. Unfortunately, the vehicle did sell before I was able to make it out to Laria Chevrolet Buick to check it out.

Contacted me within a few minutes about a great deal!

I was contacted the next day, however the car had already been sold. Very courteous.

Great dealer to work with - Casey is great!

They were excellent communicators.

Their initial response was prompt but they were unable to budge at all on price which was at least three thousand over what other dealers were offering for same vehicle.

Good

was very helpful, quick to respond and answered my questions honestly.

Very Kind good to work with

This dealer is terrible!!! Was in contact with Dan. I talked to him 3 times on the day I was going to see the truck NEVER once did he mention putting a deposit down. I told him that I was about 2hrs away and would be there after work around 5, I got there at 4 and he tells me that he sold it. Never called,never offered to show me something else just "things like that happen " !!! Well if this dealer does business like that then they SUCK!!! 000 rating from me if I could go lower I would!!!

Dealer called was very professional

They wanted to sell the truck at lower price and salesman contacted me about new price. Sent extra pictures after I asked for them.

It was a positive and rewarding visit the sales person Adam Webb was very helpful in guiding my wife through our trip there let us make the decision no pressure

Megan responded right away and was very willing to assist all my needs and still is.

Adam followed up with me and was able to put together numbers based on my trade-in. Courteous and professional customer service experience. I would consider doing business here in the future.

Good easy experience. Casey was very helpful and even sent extra pictures and info about the car knowing I was traveling a good distance!

I didn't get a response...so i visited and car wasn't on lot .....

Lied to, told vehicle had 1000 mile on it when vehicle had more than 1500 miles on it,vehicle was filthy with chips on door plus scratches

Excellent. Best experience at car lot in a long time.

I contacted Laria Chevrolet Buick through CarGurus and I received a response quickly, I was given information that I asked for about their vehicle and I was given instructions on how to send information about my trade in vehicle. The team from Laria was easy to deal with and knowledgeable.

Very nice, took the time to explain everything.

I was contacted right away, I ended up purchasing this car.. great experience , this is a really nice dealership, very friendly staff.. my salesman, Chase Caldwell was great..friendly, not pushy, knowledgeable .. this dealership is an hour and a half away from my home, I would definitely go back for the great service .

We worked with Rich, and although we didn't find the vehicle for us he was great to work with.

Prompt and informative responses

A sales person got back with me. Then the owner also contacted me ,also. Very polite and no pressure. This dealership has alot of class.

Didn't have what I was looking for, but very nice.

Great experience here. Andrew made this one of the easiest truck buys I've ever done. I would recommend anyone to take the time and make the drive. It's worth it for the great price alone!

Great service great people thanks again Adam

They responded quickly and even though the vehicle was in process of being sold, they kept me informed. I would deal with them in the future.

They called me right away and gave me a rundown of the company and the truck. Very nice, and even gave a call the next day when I didn't show up

Quick answers to my questions, a pleasant and ralaxed experience.

Good Luck getting Anyone to resopond from the Sales Rep to the Sales Manager. I’ve bought a lot of vehicles over my years and without a Doubt the worst Customer Service I have ever experienced in my life. If I could rate them a 0 Star I would. I emailed a associate Sat morning to inquire about a vehicle and I did receive a immediate reply telling me another associate would call me ASAP (this was at approx 9am), 10, 11,12,1pm came no call no email reply. So I emailed back and again a immediate reply I was told well since they close in 2 hours that it might be Monday. (So much for wanting to sell a vehicle). Monday comes, I’m heading out of town on a road trip so I send another email at 7am informing salesman I’ll be on the road to call me so we can discuss more info on the vehicle. 8am,9am10am,11am,12pm comes and still not one word I email back in and again a immediate response they tell me they will have the salesman call me. 2:30 comes and finally get a call, I spoke to the salesman he was going to go take additional pictures for me (which he did) and inquire about the price (which he did). He calls me back at 7pm and gives me pricing info. I emailed salesman back telling him I want to put a down payment on cc to hold the vehicle then I’m told Oh someone is driving it now and they are talking to finance. Ok fair enough things happen, I email him back and tell him to let me know first thing in the morning if it sold. 8am, 9am, 10am, 11am, Noon, 1pm comes and I hear nothing so I email them again and he replies oh today is my day off. (Well why didn’t you tell me that last night when we talked and didn’t mention that when you said you would let me know first thing in the morning. I was pretty disappointed in the whole customer service experience at this time so I asked the salesman for his Managers #, I then left the manager a very detailed step by step of my car buying experience with their dealership and know what not a single reply from him. As I mentioned above good luck on getting any customer service from this dealership.

From the Moment Ashley first answered the phone as the internet contact person I knew I had gotten fortunate enough to have found good Midwestern principled people. Ashley quickly got me in touch with Andrew Lafever and from that point on things went Great !!! Andrew got me photos of the car while it was still being detailed and follow up photos of anything I wanted to see. Andrew is the real deal when it comes to salesman he is head and shoulders above the rest. I bought the 2017 Volt and when it was delivered it was just as Andrew described BEAUTIFUL !!!!! Thanks be to God that there are still honest straight forward people like Ashley and Andrew at Laria Chevrolet !!!!

Very quick to respond

Very nice lady

The salesperson was very responsive and helpful.

Best & fastest experience with a car dealership! Thank you Dan!

Fast response20th

They responded the next day.

Quick to respond and answered all my questions. I did not buy the vehicle was t the right truck for me.

Advised car was sold and offer to search for my needs. Very Nice

Very Good

Responded quickly, was nice and not pushy. We just went in a different direction.

Casey went above and beyond what was needed 5 stars

Absolutely wonderful visit

Excellent service! Still helping me find the right vehicle!

Didn't purchase from them but their follow-up and courtesy was exceptional. First class organization.

Everything was really good great dealership

Just a bunch of automated junk emails. Marketing at its best but nothing personal. Didn’t answer question just constant automated emails.