Laria Chevrolet Buick

was very helpful, quick to respond and answered my questions honestly.

Very Kind good to work with

This dealer is terrible!!! Was in contact with Dan. I talked to him 3 times on the day I was going to see the truck NEVER once did he mention putting a deposit down. I told him that I was about 2hrs away and would be there after work around 5, I got there at 4 and he tells me that he sold it. Never called,never offered to show me something else just "things like that happen " !!! Well if this dealer does business like that then they SUCK!!! 000 rating from me if I could go lower I would!!!

Dealer called was very professional

They wanted to sell the truck at lower price and salesman contacted me about new price. Sent extra pictures after I asked for them.

It was a positive and rewarding visit the sales person Adam Webb was very helpful in guiding my wife through our trip there let us make the decision no pressure

Megan responded right away and was very willing to assist all my needs and still is.

Adam followed up with me and was able to put together numbers based on my trade-in. Courteous and professional customer service experience. I would consider doing business here in the future.

Good easy experience. Casey was very helpful and even sent extra pictures and info about the car knowing I was traveling a good distance!

I didn't get a response...so i visited and car wasn't on lot .....

Lied to, told vehicle had 1000 mile on it when vehicle had more than 1500 miles on it,vehicle was filthy with chips on door plus scratches

Excellent. Best experience at car lot in a long time.

I contacted Laria Chevrolet Buick through CarGurus and I received a response quickly, I was given information that I asked for about their vehicle and I was given instructions on how to send information about my trade in vehicle. The team from Laria was easy to deal with and knowledgeable.

Very nice, took the time to explain everything.

I was contacted right away, I ended up purchasing this car.. great experience , this is a really nice dealership, very friendly staff.. my salesman, Chase Caldwell was great..friendly, not pushy, knowledgeable .. this dealership is an hour and a half away from my home, I would definitely go back for the great service .

We worked with Rich, and although we didn't find the vehicle for us he was great to work with.

Prompt and informative responses

A sales person got back with me. Then the owner also contacted me ,also. Very polite and no pressure. This dealership has alot of class.

Didn't have what I was looking for, but very nice.

Great experience here. Andrew made this one of the easiest truck buys I've ever done. I would recommend anyone to take the time and make the drive. It's worth it for the great price alone!

Great service great people thanks again Adam

They responded quickly and even though the vehicle was in process of being sold, they kept me informed. I would deal with them in the future.

They called me right away and gave me a rundown of the company and the truck. Very nice, and even gave a call the next day when I didn't show up

Quick answers to my questions, a pleasant and ralaxed experience.

Good Luck getting Anyone to resopond from the Sales Rep to the Sales Manager. I’ve bought a lot of vehicles over my years and without a Doubt the worst Customer Service I have ever experienced in my life. If I could rate them a 0 Star I would. I emailed a associate Sat morning to inquire about a vehicle and I did receive a immediate reply telling me another associate would call me ASAP (this was at approx 9am), 10, 11,12,1pm came no call no email reply. So I emailed back and again a immediate reply I was told well since they close in 2 hours that it might be Monday. (So much for wanting to sell a vehicle). Monday comes, I’m heading out of town on a road trip so I send another email at 7am informing salesman I’ll be on the road to call me so we can discuss more info on the vehicle. 8am,9am10am,11am,12pm comes and still not one word I email back in and again a immediate response they tell me they will have the salesman call me. 2:30 comes and finally get a call, I spoke to the salesman he was going to go take additional pictures for me (which he did) and inquire about the price (which he did). He calls me back at 7pm and gives me pricing info. I emailed salesman back telling him I want to put a down payment on cc to hold the vehicle then I’m told Oh someone is driving it now and they are talking to finance. Ok fair enough things happen, I email him back and tell him to let me know first thing in the morning if it sold. 8am, 9am, 10am, 11am, Noon, 1pm comes and I hear nothing so I email them again and he replies oh today is my day off. (Well why didn’t you tell me that last night when we talked and didn’t mention that when you said you would let me know first thing in the morning. I was pretty disappointed in the whole customer service experience at this time so I asked the salesman for his Managers #, I then left the manager a very detailed step by step of my car buying experience with their dealership and know what not a single reply from him. As I mentioned above good luck on getting any customer service from this dealership.

From the Moment Ashley first answered the phone as the internet contact person I knew I had gotten fortunate enough to have found good Midwestern principled people. Ashley quickly got me in touch with Andrew Lafever and from that point on things went Great !!! Andrew got me photos of the car while it was still being detailed and follow up photos of anything I wanted to see. Andrew is the real deal when it comes to salesman he is head and shoulders above the rest. I bought the 2017 Volt and when it was delivered it was just as Andrew described BEAUTIFUL !!!!! Thanks be to God that there are still honest straight forward people like Ashley and Andrew at Laria Chevrolet !!!!

Very quick to respond

Very nice lady

The salesperson was very responsive and helpful.

Best & fastest experience with a car dealership! Thank you Dan!

Fast response20th

They responded the next day.

Quick to respond and answered all my questions. I did not buy the vehicle was t the right truck for me.

Advised car was sold and offer to search for my needs. Very Nice

Very Good

Responded quickly, was nice and not pushy. We just went in a different direction.

Casey went above and beyond what was needed 5 stars

Absolutely wonderful visit

Excellent service! Still helping me find the right vehicle!

Didn't purchase from them but their follow-up and courtesy was exceptional. First class organization.

Everything was really good great dealership

Just a bunch of automated junk emails. Marketing at its best but nothing personal. Didn’t answer question just constant automated emails.

Dealer responded quickly

Very good overall experience. Test drive the vehicle that day. Sales rep Ryan was easy to talk to, and called back a few days later to talk. Will consider the Laria Chevrolet dealership for future.

They responded promptly and answered questions. Unfortunately, the truck was sold the next morning but they promptly let me know and searched for another vehicle for me.

They didn't have the car ready inside was filthy. Pawned me off on someone else not who was suppose to work with me.

Fast response, satisfied.

wonderful people to work with

They responded quickly and told me to come check the car out. When i arrived at the dealership i was told that the malibu was sold before i got there. The funnier part is that they still have it posted and are still generating interest based on this vehicle...buyer beware of the bait and switch

Best prices in Northeastern Ohio! Staff was very professional and knowledgeable. Will definitely look them up in the future.

This dealer is exceptional in every way! I hate car shopping and don't trust car salesmen. I was delighted and it was a privilege to work with them. They should hire out to give lessons to other dealers! They have my highest recommendation!

Great experience. Price as advertised.

I did not purchases a Chevy front then but when I first set out looking for a new truck joe laria was the first to respond, personally texting me late at night when it was most confident for me. Great experience overall.

Dealer was upfront about condition of the vehicle and quick to contact me. They were very professional in both their emails and their phone calls. Although we didn't end up being interested in buying their vehicle listed, they were a pleasure to deal with.

Everyone sounded really friendly over the phone. I submitted a app online and all I received was the run around afterwards. Everyday I would call to check on the status of my application and in return I would get a " I'm going to check and call you right back " that went on for a week. I gave up after that.

Drove 2.5 hours to look at a truck, the dealer that was supposed to show us the truck didn't show up, so another dealer showed us it. The trucks check engine light was flashing, the 5th cylinder was blown up. The mechanic we had look at it couldn't believe they let us drive it off the lot. Then the dealers mechanic looked at it and said the same thing. Then the dealer proceeded to offer me another truck for same price it was a great truck. But then only offered me 500 bucks for my car as a trade in that I just paid 4000 for three months ago. Now the dealer that did show us the trucks was a nice guy and did everything he could to help, it wasn't his fault the other dealer didn't tell us the truck was going to blow up. Drove 2.5 hours for nothing.

Honest people, nice environment, would recommend buying from them

Great dealership

The dealership was very helpful.

Thank you Casey Berenyi for helping me purchase my vehicle. You are very nice. The customer service was excellent

Very friendly easy to work with

Megan, the internet sales manager, responded to my inquiry promptly regarding the reduced price 2016 Chevy Malibus' on 12/22/16. She was very nice and answered my questions thoroughly. Coming from Cleveland i already went to a local dealer to check out and test drive this car. I really liked this redesigned Malibu and Laria had them at this great price.I went to Laria on 12/29 and was greeted by Jeff. I told him of my conversations with Megan and what i wanted. He was great , wasn't pushy, and left me and my family alone with my top three picks to decide which one i wanted. I bought the White LS and nearly three months in I love it. The longest part of this process was me picking out the color i wanted. Although i didn't do a trade in or needed their help with financing im sure they would have been just as accommodating.I would definitely make this neary 40 mile trip again and recommend my family and friends.... Thanks

Was a long after inquiry before I got a response. I acknowledged the response, but didn't get any more info. Got an automated emaill or so it appeared. Still have not gotten a direct andwer to my question

Dealer got back to me quickly but car was gone they were courteous enough to ask what I was looking for and offer comparable vehicles

Great follow up, answered all of my questions, just didn't have the vehicle we wanted at the price point we needed.

Was not treated properly--salesman let us test drive the car, then forgot us. Came back from the test drive with questions...he was busy with another customer. Couldn't be bothered. Had to wait. Finally got to speak to his boss. Standing for over an hour. Never offered a seat. The ad says the car has 8 miles on it. The car actually has over 4,100 miles on it. Safety sensors malfunctioned. Not willing to negotiate when this supposedly "new" car has over 4,100 miles--which was unexpected. Gave me the run-around. Like I should be honored to purchase from them, not very customer oriented. Very unhappy with treatment in general. Ad says they are 10 miles from Akron--but it takes half an hour to get there and half an hour to drive back. Out in the middle of nowhere--so you would think they would be willing to negotiate some--no luck. In general, worst treatment I have EVER received at ANY car dealership. Made to feel since I was a woman that my business didn't matter. I have purchased 4 cars in my life and been with others doing their price shopping and buying, so I am not inexperienced about customer standards. I have never seen this type of treatment anywhere else. I was offered an additional $1,000 discount in an email to get me all the way out there, then when we got down to negotiations, they refused to honor that $1,000 discount. STAY AWAY FROM THIS DEALER. Treated very poorly there and not respected as a customer. I was interested in the car but after that treatment, there was no way I would consider buying from them.

They contacted me the next day . But truck was gone.

Salesman was arrogant. offered an ignorant amount for my trade in and then wanted to ignore the fact that it was out of line. I guess if you don't have a car to trade in and your dealing with the internet sales manager they may be ok to deal with.

They were going to get back to me with photos of the body blemishes. They never did.

Quick response. I purchased a Jeep Patriot from Laria, at a fair price. A bit of a hassle trying to buy in Ohio as a PA resident. Purchasing a car without financing shouldn't be so difficult with today's technology. You can write a check for groceries and the store instantly knows if the funds are available.

Beyond fantastic, Casey is the man!

Excellent experience. No hassles; everyone was very friendly.

very good explained condition of vechicle honest i was impressed

Very diligent followup, professional and thorough... just wish they were closer.