Roger Williams Chrysler Dodge Jeep Ram

1102 Washington Drive
Weatherford, TX 76086

Sales: (817) 835-9302

Service: (866) 994-9667

Today 8:00am - 7:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 21, 2017
The stated color of the 2007 Nitro is erroneously listed as silver, but the vehicle is obviously gold. The vehicle history report notes the color as gold. As far as dealer response, they (Amanda & Larry) did reply. However, their replies avoided answering the specific questions I asked. Amanda just wanted me to come test drive, but wasn't helpful with questions. I live 4hrs away from the dealer, and was trying to get as much info as possible before deciding whether or not to make the drive to their location. My credit situation is challenged so I finally decided to fill out the PRE-QUALIFY form even though I had no answers to my questions. Via email I let Larry know that I filled out the pre-qualify form. He replied that he would check on it, but later informed me that he didn't see it (form). I provided the reference number from my pre-qualify form. His reply to this was to fill out the actual CREDIT APP without providing any info about the pre-qualify form (was it found in the system or not, does it seem like I can get financing or not). More questions than answers hmmm! However, I did call the dealership once regarding the 2007 Nitro & Lorraine was great.
Is this review helpful? Yes | No

Response from Roger Williams Chrysler Dodge Jeep Ram:

Thank you for your candid feedback! The information you provided us will help us as we work to make our dealership the best place that it can possibly be. We will be sure to share your feedback with the appropriate team members. We apologize if there was a lack of communication from our end. Please know that we appreciate that fact that you considered making the drive from 4 hours away. We sincerely hope that you will consider giving us another try sometime!
Sep 18, 2017
rowdy3387
they were on task. i bought another car here in my town.
Is this review helpful? Yes | No

Response from Roger Williams Chrysler Dodge Jeep Ram:

Thank you for trusting us and allowing us to earn your repeated business. If there is anything else you ever need please don't hesitate to call us. Enjoy your new car!!!

From your family at Roger Williams CDJR!
Sep 17, 2017
GuruDWFK6
Truck had already sold but they didn't tell me until I had already drove to dealership
Is this review helpful? Yes | No

Response from Roger Williams Chrysler Dodge Jeep Ram:

Thank you for taking the time to review us. We apologize if we inconvenienced you in any way and we will be sure to share your comments with the appropriate team members. Feel free to reach out if you would like to discuss your visit further. Thank you!
Aug 21, 2017
They contacted me within the hour, showed me the car and I purchased it. Overall a good experience. The salesman was friendly and personable, the finance lady not so much.
Is this review helpful? Yes | No

Response from Roger Williams Chrysler Dodge Jeep Ram:

Glad to hear it, Dave, and thank you so much for telling us about your experience with our service department. It was great to see you, and we are thrilled we could get you and your vehicle back on the road in a timely manner. If you need anything else, it would be our honor to help you again. Have a great day!
Aug 21, 2017
Contacted me about the Jeep on the next day. We discussed pricing and dealer incentives on the vehicle. Nice people at Roger Williams.
Is this review helpful? Yes | No

Response from Roger Williams Chrysler Dodge Jeep Ram:

Thanks, Mark! It was a pleasure working with you in securing you your new Jeep, and we're glad you had a good time. Congratulations and welcome to the Roger Williams family!
Aug 10, 2017
I received a prompt response to my inquiry.
Is this review helpful? Yes | No

Response from Roger Williams Chrysler Dodge Jeep Ram:

We were happy to call you back and help you out, Jesse! Thank you for the kind review and we hope to see you again in the future.
Aug 8, 2017
RaleighLong_3636
Contacted my Larry Rivera and he set up a test drive. Very prompt response and professional. Great truck. I am still shopping and keeping this one on my list.
Is this review helpful? Yes | No

Response from Roger Williams Chrysler Dodge Jeep Ram:

Thank you for the review and kind words. We're thrilled that Larry took great care of you. Please let us know if we can do anything else for you or if you have any more questions about the truck. We hope to see you back at the dealership and help you with any of your car needs. Thanks again!
Aug 7, 2017
great quick response very helpful, sent me pictures of the wrangler.
Is this review helpful? Yes | No

Response from Roger Williams Chrysler Dodge Jeep Ram:

Thank you, Frank. We're happy you had a great experience with our team. Thank you for the kind review. If there's anything else we can do for you, please let us know. Thanks again!
Aug 2, 2017
Easy, and transparent. No issues with the purchase.
Is this review helpful? Yes | No

Response from Roger Williams Chrysler Dodge Jeep Ram:

We are happy to know you had a great car buying experience. We strive to make things as easy as we can for our customers and we are glad to know you were no different. Thank you for choosing us!
Aug 2, 2017
Overall great experience.
Is this review helpful? Yes | No

Response from Roger Williams Chrysler Dodge Jeep Ram:

Thank you for the review, Kelly. We're happy to know you had a great experience at our dealership and we hope to work with you again!
Jul 28, 2017
GuruJG4Z
Quick to respond, did not end up buying so can only give 4 stars as I did not see the whole process.
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Jul 10, 2017
Professional
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Jun 21, 2017
Awesome dealer.
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Jun 16, 2017
Responded right away
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Response from Roger Williams Chrysler Dodge Jeep Ram:

Thank you for reaching out to us, Tim! We are happy to answer any questions you have!
Jun 11, 2017
Excellent. Will definitely recommend.
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Response from Roger Williams Chrysler Dodge Jeep Ram:

Thank you so much for the wonderful review, Michele!  We really appreciate it!
May 14, 2017
The deal and sales rep (Ines) were outstanding. Great service in every area.
Is this review helpful? Yes | No

Response from Roger Williams Chrysler Dodge Jeep Ram:

Thanks, Brian! We greatly appreciate your business and very kind words!  Ines is a great asset to our team and will be very happy to hear your compliments! Thank you for choosing us!
May 5, 2017
Quickly responded to my email inquiry
Is this review helpful? Yes | No

Response from Roger Williams Chrysler Dodge Jeep Ram:

That's what we strive for! Thank you for taking the time to provide us with feedback, Patrick. We appreciate it and value your business. Take care!
Apr 27, 2017
Mythos_815
This dealership was excellent in their response time. Very helpful. I would do business with them in a heart beat. Very courteous and professional.
Is this review helpful? Yes | No
Apr 18, 2017
Good
Is this review helpful? Yes | No

Response from Roger Williams Chrysler Dodge Jeep Ram:

Thanks for taking the time to let us know how we are doing, Truman!  We appreciate the kind words.  Please come back and see us for any of your future car needs!
Mar 27, 2017
Twells45
Amazing !! I would recommend to anyone looking for a car to contact them went above and beyimd!
Is this review helpful? Yes | No
Feb 13, 2017
Responded quickly
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Feb 4, 2017
Great!
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Jan 8, 2017
Quick response ! Stress free . Go above and beyond to take care of the customer. Zero upsells very understanding of our pre financing with someone else with no pressure to sign with them . Ask for Thomas or Jerrel!
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Jan 6, 2017
Purchased the vehicle. Good experience.
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Jan 3, 2017
good
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Dec 19, 2016
GATOKAT
Great experience even though I missed out on a car. Highly recommended
Is this review helpful? Yes | No

Response from Roger Williams Chrysler Dodge Jeep Ram:

Thanks so much for shopping with us. We are trading for very nice vehicles everyday!
Oct 28, 2016
The internet sales person contacted me, but I decided the vehicle had too many miles for me. I didn't go look at it.
0 of 1 people found this review helpful.
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Response from Roger Williams Chrysler Dodge Jeep Ram:

Thanks so much for the opportunity to earn you business.
Sep 18, 2016
Ask for information on a car. Gave him lots of info about myself so he could run credit check and also alot about my trade. Left conversation feeling good about it and the salesman said I'll call you tomorrow. Well, it's been a month still no call!
1 of 1 people found this review helpful.
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Response from Roger Williams Chrysler Dodge Jeep Ram:

Ty, we very much appreciate your interest in one of our vehicles and regret to hear about the lack of communication you have experienced. Please know your business is very important to us and we apologize if you felt as though this was not the case. We would greatly appreciate another opportunity to speak with you further and assist you with your automotive needs. At you earliest convenience, please call Jesse Donovan at 817-596-0050 and he will be happy to speak with you about this in more detail. Thank you and we look forward to hearing from you.
Sep 14, 2016
Unfortunately overpriced car for what you were getting service was quite helpful but not too enthusiastic about the sale it seemed. The person I talked to was the Internet sales manager named Jessie I believe. Most likely would have bought from them if the price was better than newer non used models with the same packages but despite coming down quite a bit on the car it was still nowhere near a fair price.
1 of 1 people found this review helpful.
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Response from Roger Williams Chrysler Dodge Jeep Ram:

Zach we would like to thank you for taking the time to provide us with comments regarding your recent experience. We sincerely appreciate all forms of feedback as it allows us to continuously work to better our services. At Roger Williams Chrysler Dodge Jeep Ram, we aim to provide each and every customer with an excellent experience through professional, friendly and honest services but understand that at times we may unfortunately fall short of this. If you would like to discuss any of this further  offline in an attempt to rectify the situation, please do not hesitate to contact Jesse at 817
 More ...
Jul 28, 2016
Called a sales person, man, to tell him what car I wanted to discuss and he said the car had been used by a fellow working for a corporation. Told him I would send someone over to inspect the car since I lived a few hundreds miles from the dealership. The inspector said the car was not what we were looking for in a car. When I told the sales person we were not interested in the car, but to let me know if he had more of those cars coming in, he didn't want to talk, said good-bye, and hung up. Was kinda surprised how quickly he ended the conversation. Maybe he had a good customer coming in that he needed to talk with, and couldn't stay on the line. Other than that he was fine.
2 of 2 people found this review helpful.
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Response from Roger Williams Chrysler Dodge Jeep Ram:

Leslie, thank you for your business and your feedback. At Roger Williams Chrysler Jeep Dodge we strive to provide an excellent experience to all customers and potential customers and regret to hear that you were anything less than satisfied. We sincerely apologize if you felt as though your sales contact was in any rush to end the conversation and assure you that this is not typical of our dealership.  We hope we will have another chance to make it up to you and if there is anything more that we may do, please do not hesitate to let us know. Thank you.
Feb 6, 2016
Car is way over priced, would not deal. TO BAD
1 of 1 people found this review helpful.
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Read 9 old reviews
Sep 13, 2015
Tried to assist but couldnt find the right price range
1 of 1 people found this review helpful.
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Aug 14, 2015
To high on price not very helpful
1 of 1 people found this review helpful.
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Apr 4, 2015
Quick automatic response from Mr Marr unfortunately, due to unforeseen family issues I opted to hold on buying a vehicle for now. I'll definitely go back when the time is right, thanks Randy.
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Oct 8, 2014
Roger Williams is the BEST dealership I've ever been to. The guys were awesome! Harry, James, and Bill are the folks to buy a vehicle from. They had the best price, best vehicle, and best no hassle service. I will buy another vehicle again from these guys.
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Sep 23, 2014
nice
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Sep 5, 2014
Called me within 4 hours and followed up daily
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Jun 6, 2014
Appreciate the emails showing pictures of minivans I am searching for even though I haven't found what I want yet.. Thank you!
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Mar 8, 2014
Good
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Feb 10, 2014
Salesman was straightforward to deal with. I would inquire of them again.
Is this review helpful? Yes | No

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