AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Timely follow up.

Emailed generic info, claimed to have specific vehicle I asked about but deflected advanced inquiries with other options of other vehicles outside the parameters I specified. Wasted my time.

This is an update of my previous review for AutoNation N. Richland Hills and if I could give them 10 stars, I would. Sometimes, misunderstandings happen, the following is my original post in quotation marks: "After several days of back and forth email including out the door pricing on a specific vehicle, I was asked when could I come in and do the paperwork. My wife and traveled over two hours the next morning and arrived at the appointed time only to be told that the unit had been sold the previous day. They made an attempt to show us something else but were unable to come up with more than a couple of "similar" vehicles so we left. Kind of wonder that since the unit we wanted to purchase was on a "holding" lot used by "sister" dealerships, why did they not attempt to search that location, too, rather than only the vehicles on their lot" However, I was contacted by the manager later that day and I believe he did everything he could to help resolve the misunderstanding. I was paired with a salesperson that presented me with the choice between several vehicles with the same discounted selling price as the one we went to purchase. Stephany even went outside and made sure the vehicles were actually on their lot and available for sale. In addition, we were offered the opportunity for the vehicle to be delivered to our home at no charge to us. AutoNations CDJR North Richland Hills definitely proved they are concerned about customer service and value my business!

Awesome feedback from sales rep to person contacting you very professional the only reason why I did not buy was cause the vehicle did not convince me thank you

They responded very quickly, and was there for you to assist.

Billy was super helpful and eager to find what I am looking for! Briana

made an appointment 6hrs in advance. spent 45 minutes here , left standing in the doorway with no offer of a chair or bottle of water while they went to find the vehicle. ended up leaving without anyone even noticing or calling back, never did see the vehicle. Showroom is small, Dark and dirty, not what you would expect from a major dealer franchise.

bought the vehicle I was looking for and sales lady was more than helpful recommend charmain to work with. financial guys not that great, not pleasant to do business with.

Unable to come to agreement on price of vehicle. This is a 2 year old vehicle, previously titled and they were asking almost as much for a brand new, with no mileage, 2017 model.

Good

I am looking for a 4 door crew cab. They keep sending me deals for trucks I don't want.

Great service

Salesman Tommy Scott was very nice and curtious. I will do business with them again

Went in for a scheduled appointment to test drive a GMC Acadia - the one they brought me was pretty subpar, so I was disappointed. However, Tommy Scott (my sales guy) listened, REALLY listened to what I was looking for (a bigger SUV with a third row bench, captains chairs, more room, leather, and some nice updates), and asked what I was currently driving (a Hyundai Tucson). He asked if I liked my current car, and I told him I loved it, but it was just a bit too small for our growing family. We checked some of the other inventory, but then he asked if I'd be interested to see their Hyundai Veracruz, instead of the GMC Acadias and Buick Enclaves I had been eye balling. I had never even heard of one before, so I said sure, if it fits the bill, I'd be open to it. The 2011 Veracruz he showed me was fabulous - it was in immaculate condition, clean as could be, and drove wonderfully. He even said they had replaced the brakes, tires, and electronic pieces for wear and tear beforehand. The car was Certified Pre-Owned, guaranteed to never have been recalled, and had to pass some significant criteria before they'd even consider selling it. It was FABULOUS. We managed to work out a great deal, and I said goodbye to my old Tuscon, and am now cruising around in my new (used) Veracruz! My daughter and husband could not be happier, and Tommy was so wonderful to work with. Kyle was my finance guy, and he was amazing as well - extremely laid back, very low pressure, and no nonsense. This being my first time purchasing a car without a husband or Dad with me (ladies, you know what I'm talking about here), I really appreciated the fact that everyone was so easy going, and respectful. I never felt like they were trying to make the sale - they were simply trying to find me a car that was perfect for me and my needs, and the price I needed. I highly recommend them, and will be sending them lots of referrals! Thanks guys! You made this experience a great one! :-)

after alot of back and forth they finally got to the number i was wanting.

The people are so great. I had an amazing experience here. The guy that helped me i think his name was kerron, he was a great guy. glad i went here.

The price that was on the website was $33,000. When I got to the dealership the Jeep was $16000 more than advertised!

Dealer was inept. Vehicle was not inspected and would not run

Was a waste of time, dealer said truck had one owner carfax showed 4, also was dealing with Jane but when we got there was passed off to someone else. I would not recommend these guys ever.

Didnt have the car when we went... No clue as to what cars they have

Fast automated response. You will be put on an automated emailing list.

Professional, knowledgeable, honest.

Great dealer! Gave me the deal I wanted and the car of my dreams!!!

Good service

The internet sales rep responded very quickly with a lot of information. ..

Gave me the run around and justin from the pre owned vehicle department straight up lied to me. Told me there were no other mustang GTs available in the area and the closest one was in corpus christi.... I found one at the allen samuels dodge in Waco Texas... I called they said they still had it and when could i come out to look at it. So Justin straight lied to me. Thats not a good way to do business at all and i would rate this dealer a 0 if i could. Complete waste of my time. Dont truat this dealer when looking for a used vehicle.

Very god and took time to accommodate my needs

They were my second choice. Only good things to say about the dealership

They had us fly over from Utah and when we got there they told us the truck was crashed

Very good info and awesome response. Thank u for the hard work

Great

Excellent

very good they were honest about the car having mechanical issues and would not sell to me.

on 7/3/15 dealership call and verified that we would meet on the 4th of July, called that morning on the 4th to verify that 4 people were coming (about 50 miles) to look at a car listed. Got there and auto was not at that location but at a CLOSED dealer location about 30+ mile away--- We discussed a specific auto and they knew what auto I was coming to see with granddaughter, wife & son to possibly purchase the auto. Needless to say we were not happy and will not do business with them again.

They used a bait car and lied and told us it was available to test drive. We drove over an hour to find out it was supposedly sold two days before.

This is not a place that can be trusted at all. They use bait cars to lure you in. I was looking at a 2011 challenger came out test drive the car everything was going smooth. As soon as the financing was approved they tried to convince me to get in to a 2015 or 2014. I declined. So the next day I came out to make sure the car had not been sold. It was still there. So I went in to close the deal. I was stalled. For some reason. Got a call the next day saying they where ready. So I drove out again. Only for them to tell me the car I was looking at had sold. I asked how is this possible. I was just up here yesterday ready to sign the paper work and drive off in my car. They tried hard to get me into a much more expensive car. Don't trust anything they say. No good! Consider going elsewhere. Don't buy from them. The good comments they have may even be lies.

Dealer was very professional in following up me.

Drove 6 hrs to find out price Was only with financing through Chrysler and final price Given did not include ttl like asked and communicated. Dealer would not do anything for error even after show text message confining price with ttl

All were very helpful. Great customer service!

Brano was very helpful and professional. Everyone was very nice and friendly. The car is very nice and drives very well.

it a 5 star. Sales man Mr. Chris Bond was very helpful in the purchase of our car. I would recommend very highly as a salesman

Great about getting in touch promptly. Didn't have the vehicle I wanted by the time I emailed, but spent quite a bit of time on the phone with me trying to find alternatives. Very polite. Didn't get out to the dealership itself since they didn't have what I needed.

Dealer Responded 4 days after contact that the vehicle had sold

The salesman who contacted me via email was very courteous and helpful as far as telling me the specs and price of the vehicle that we were interested in. That being said, while I was at the bank 8 hours from fort worth tx... I called that guy at Allen Samuels and asked how to go about paying. My banker suggested we use a moneygram and told me she would put the check in my name, then I would sign it to their business name when I get there, I asked the gentleman at Allen Samuels if that would work as just described... He said "that will work, see you when y'all get here!!!: ) " Well when we got there at 7 o'clock that evening to test drive and make the deal, that guy who was talking to me throughout my drive up there ( asking me stuff lik my address, zip code.. Ect. Had left for the day and I was left to meet a different guy on the used car side! He turned out to be the nicest employee there and that's a fact!! Well after the test drive I'm ready to make the payment and be on my way, we go inside and like everyother car dealer we signed a million papers (lol) and then the nice salesman had us follow him in my truck and the vehicle we were purchasing to the main office for the financing jerk to meet me : ( we sat down and when I gave him the moneygram I had for the full payment on the vehicle, he looked at me and said "we don't take these" "well not if it's not written directly to us" well by that time I grabbed my checkbook knowing I still had enough in my account to finish this deal!! He says well let me run your check through telle check and he did, it declined it! J was really getting frustrated with the whole thing, I even told them let's just call the deal off I go home and y'all can play with someone else's time... But I asked them kindly what to do and the finance guy said I should get a loan and then pay it out as soon as I get home ( extra charges that I said I wouldn't pay from the get go, that's why I went to my bank and brought them the amount we agreed on) They finally told me to go find a hotel and back charge my banker who wrote the check to my name haha.. I think he forgot I told him the salesman was the one who said that would work over the phone that same morning!! SOOOO we did spend the night and before finding a hotel I called the president of my bank and asked him what to do and we figured wiring the Money straight to their bank acct first thing in the morning! We slept well in the fort worth mall best western (oh and by the way my 3 month baby was with me and my wife) was supposed to drive back that night and get home in the morning! Well we went right back and I got to meet a REALLY REALLY BIG jerk named "PETE" He obviously geared about me by now!! He treated me like some lost tramp who stumbled in his " high class business place " telling me the only option was to get a loan for the purchase to work! I called my bank and had them on phone so Pete could talk to book keeping and make sure that the funds were indeed there in my account, Pete bluntly told me that he wasn't entrested in talking to anybody at my bank or anywhere else!!!!!!! Finally I made the dicision to wire the money and Pete said that will take all day because of a policy that their bank has with checking a electronic wire payment only by the manager of the bank and at 3:00 p.m. Mind this was at 9:00 a.m. Well my bank and their finance department swapped info and the wire was successfully sent and I got a confermation on the transfer at 10:30! I let the guys know and Pete told me to go do something in town and enjoy my day cause it was going to be a long wait! He was not lying!!! Book store, baby store , more book store... Lunch... Slept in truck for a while the whole time the 3 month baby is with us and getting tired of vein out and about : ( whhhaaaaaa.. Aagghhh. The whole time I was out and about I kept calling the office and talking to the nice salesman I met the night before and he kept telling me he would call me just as soon as that heard from the bank! The call finally came the money wire was seen by the GREAT ONE who goes check at 3:00 p.m. ; ) We rush down there through all the road blocks and detours due to the massive road construction going on there! When we got there we got the keys the the new car and the sailsman was going to drive it next door to the main office and some other guy in the used office came run out and told him to go in the office ! I sat there for about 20 minutes and could see the two of them just talking and going through papers and looking up and checking to see if we were still looking I guess... Everything they do there at their dealership is very slow and they have a way of making you feel below the grade they accept!! He finally came out and told me the guy had forgotten to give him a folder. I wasn't interested, I just wanted to start on my journey home 8 hours away! We went next door and Big Pete came to see me and our very kind and helpful salesman! Now that the money is there you would think he would treat you better than before and get us on our way.. But no he told us to take a seat and it would be a while he had 4 people ahead of me!! About a Hour latter the guy in finances came and got us, we RE-SIGNED a million papers again and so fast that I didn't even know what I was signing and by that time I didn't care!! I was numb in the brain from all the thinking and phone calls to these jerks and the bank and the baby sitters back home and... Well it was finally 4:30 and the rush hour traffic was waiting for us with open arms at five as we hit the interstate!! I made up my mind I will never do business with Allen Samuels again EVER!! And I know being a business owner myself, if Mr Allen Samuels is still alive... He would not accept that kind of service to a customer from out of state coming to them with full payment as I was told by the fellow on the phone! We drove home and my wife behind me in the new suv, we arrived home at 2:00 a.m. Kids had to stay at the (2) sitters 3 days due to all the confusion!! "ALLEN SAMUELS, IF I EVER GET RICH ENOUGH I WILL BUY OUT YOUR BUSSINESS AND GET SOME CUSTOMER SERVICE GOING FOR THE GREAT PEOPLE WHO ACTUALLY KEEP YA'LL IN BUSSINESS!! Until then I nor my family will be buying there again!!

didn't really do much but pull into the wrong location with these guys - the guy that gave me directions was really nice.