AutoNation Chrysler Dodge Jeep Ram North Richland Hills

They had no idea where the vehicle was on their lot. The salesman started out friendly and professional because he got my interest in another vehicle but as usual the T.O. system with the usual “if I could would you” bull was interjected by the Sales Manager or the Finance Manager.The individual never introduced himself!!

Spoke with sales lady. Told her I want truck and would be paying cash on Tuesday. Truck was sold on Saturday. Very disappointed. Tried reaching out to her no response.

Great customer service. Price was above budget maximum.

They did respond quickly.

Only that they took all options in finding me a vehicle that satisfied me, Bravo!

Helpful and friendly customer service. Great pricing from the start. I will come back to Autonation!

I didn’t go to the lot, the salesman did follow up with me he was very nice.

Could not answer questions on phone than when I made the 43 minute drive I was giving a different price than internet listed. Since I needed a appraisal on my car and they were busy I was asked could I come back tomorrow.

Got a different car, but Lindsey is the best.

Great at everything

They were great

The "sale" price is only if you finance with them not disclosed in the add They also add about $1300 to the price for dealer added items also not disclosed

Price was great! But the dealer adds additional dealer installed items I refuse to pay for. Window tint $500, wheel locks $200, and $1000 for a tracking system to remote unlock or track my car. I only considered this Jeep bc of the price. But with the additional add ons I bought the car I was actually going for since the price difference wasn’t much anymore!

Terrible experience. Was told to come and check it out and drive. Arrived car was in shop being serviced. Came back the next day for Tx

The pricing included financing incentives which are not disclosed on the website. The vehicle had dealer added equipment which was not disclosed in the price. We were able to work out a deal though.

Very friendly and thorough

Nice

The car was very dirty and salesman didn’t have his mask on when he came out to met us. We thought we were going to work with one salesperson but got a different person who was not listening to what we were looking for and made my son feel uncomfortable. This car is so overpriced and they do not negotiate. We were serious buyers but he never reached back out to us.

I was invited to come see the car, but the next morning I was notified by CarGurus that the car was no longer available. I attempted to verify with the dealer and got two different answers from two different people. Then I was told a buyer backed out. The high pressure scare tactics started from there when I was told there 10 appointments to scheduled to look at the car, and I better hurry in. I'll pass on that non sense every time.

Every thing is very very nice

Dealership called me pretty quick. We went back and forth on it but couldn't get to the price I wanted. All-in-all a pretty good dealership to deal with I'd definitely deal with them again.

Good team

Quick and easy

Would not let me test drive the car alone without filling out a credit application. Did not make sense as I have shown proof that I was preapproved with Capital One. Also had good reason for social distancing as my wife is a cancer treatment patient but that did not seem to matter to them.

Adam responded quickly and consistently and was a great help along with Nick. They walked me through the entire process and were very friendly and helpful. This was my first time buying a brand new car and they madte sure I understood things at every step. I'd definitely recommend them to others

Amazing and quick!

Kate was great pleasant and Have great customer service skill.

Price changed by $2000 after I showed interest in the vehicle. Felt like I was being dooped

Bought the truck out right. Still took 3 plus hours to leave dealership. Not enough employees fir the size of dealership. Slowwwww to get you taken care of. Will not respond back after purchase of the truck concerning the title. Not the best time for us

first impression wasn’t good, second time went okay. Then just going bank an forth with dealer & the bank was a headache. I bought the vehicle 2/25 i have yet to even get a copy of anything I signed or a copy of the contract I made with the dealer. Told me it would be sent threw email I was okay with it. Yet I haven’t receive anything. Today’s 3/18. I’m just looking to pay my truck off so I don’t have to deal AutoNation anymore.

Great dealer good customer service

Very polite, but called and scheduled an appointment for test drive. When I arrived truck had already been sold.

Easy, helpful

Went like me a dealership should. I all aspects of getting a car sale.

Went to the dealer and was told it was a new car! When I got there the dealer said it had 202 miles. I drove 30 miles for nothing

John Moran has sent me weekly list of cars available on their lot, and invited me to come test drive their vehicles.

Great

Pleasant to talk to very informative.

We had an awesome experience! We ended up going with a different car, but it was the best experience we have ever had buying a car!

The sales person never showed us the truck....it was 100 degrees outside, and pointed to an area on the lot for my husband to go & check it out he never stepped a foot outside.

Great experience!!! Came out with a brand new car. Thanks to Luis and Nick.

I have a pre-approval check from my bank. I called and asked this dealer if they could work with the amount. They said yes but they can’t talk numbers over the phone. To come in. I live three hours away. I make the trip and wasted an hour there just for them to tell me they don’t adjust prices. They would get a zero star if I could.

Amazing and quick!

They replied quickly

This dealership is not ethical and cheat. They advertised low price on their website as no haggling price then when you goes to the store they add all kinds of dealer add one to the car which bumps up the price. They also lies to me that the car key is not found for the one I am looking for, so they can stuck you in the dealership to bid with others for a higher selling price. Not recommended at all this dealership, just a group of liers do not waste your time.