Clay Cooley Chrysler Dodge Jeep

Quick response to my emails

They had a great inventory to select from and they didn't put on huge sales pressure tactics. We didn't find the right vehicle the first night so they let us go so we could continue the next day. Once we decided on the right make and model, Jeep Compass, we were able to look at a great selection to find one that was in our budget and needs.

poor communication skills typical after the fact inquiry type management. say they got one thing but its not what's advertised .take way too long to get back with you. Then keep calling trying to make the sale long after you made your purchase. cant say sales manager didn't try just got into it way too late,

Contacted me quickly. Was very professional.

They we're not helpful and didn't want to help take my offer to pay the total.

The salesperson that contacted me about the jeep never got back to me, or even bothered trying to work something out with financing the jeep, etc. I was extremely concerned about this 2014 Jeep Rubicon until the salesperson contacted me and had little concern about my regards on the jeep. So yeah, my experience with y'all is extremely low.

Do NOT go to this dealer. They practice the Bait and Switch way of doing business. They advertised a price that was much lower than their competitors. I called and spend alot of time confirming that I could buy the vehicle at that price. Once I got into the dealership they added over $5,0000 of add backs to the price..... I pointed out that this was a bait and switch tactic and they needed to honor the price and that I had 3 calls with the sales agent to go over the price that I could walk in an obtain. Their response was rudely tell me that no dealership could sell a car at that price and that I should have expected to have costs added back to the sales price..... HORRIBLE EXPERIENCE.

I had been searching for almost 3 months before I purchased my Black 2010 Toyota FJ Cruiser from Clay Cooley in Irving. The FJ was on their lot all of 2 days before I bought it. The price was lower than I had seen anywhere else (including private sellers) so I rushed down during lunch and I had a really great buying experience. I initially had my own financing through my credit union, however the used car finance manager was extremely helpful and offered to help me find a lower rate. At first I was a bit skeptical, however I trusted the process and I won. He was able to find me a way better rate at least 2 points lower. The F&I part didn't take very long and of course I was offered a few other items - but declined. I did accept the GAP and Warranty for piece of mind. I worked with a new kid in sales named Zach and a senior sales guy John S. who was guiding Zach through the sales process and made sure everything went smooth as Zach was learning the ropes. Over all, I would say I had a great buying experience with Clay Cooley Chrysler Jeep Dodge Ram in Irving Texas. And I would recommend the dealership to my friends and family. There is one last item I do need to follow up on and that is the door ding and dent that was already on the FJ. I spoke to General manager and he said to come back on a Wednesday to have his guy look at the door ding. I have not reached out to home to follow up on that, but I will. I will update my review once I reach out to the General Manager and share my experience once more.

The Tahoe I was looking at was originally $26,500, when I contacted the dealership I was told it was already sold. A week later it is back but the price is higher. I emailed back and forth a few times with a sales man, I then called cause I never heard anything past the second email. The sales man never returned my call. Poor customer service is what this dealership has!!

Took over 5 hours to buy a used Hyundai on a cash deal. The salesman was very courteous, but was unable to make decisions on his own. I had to wait for 45 minutes to see the finance manager even though I paid cash. I will not return to Clay Cooley.