Clay Cooley Chrysler Dodge Jeep

Do NOT go to this dealer. They practice the Bait and Switch way of doing business. They advertised a price that was much lower than their competitors. I called and spend alot of time confirming that I could buy the vehicle at that price. Once I got into the dealership they added over $5,0000 of add backs to the price..... I pointed out that this was a bait and switch tactic and they needed to honor the price and that I had 3 calls with the sales agent to go over the price that I could walk in an obtain. Their response was rudely tell me that no dealership could sell a car at that price and that I should have expected to have costs added back to the sales price..... HORRIBLE EXPERIENCE.

I had been searching for almost 3 months before I purchased my Black 2010 Toyota FJ Cruiser from Clay Cooley in Irving. The FJ was on their lot all of 2 days before I bought it. The price was lower than I had seen anywhere else (including private sellers) so I rushed down during lunch and I had a really great buying experience. I initially had my own financing through my credit union, however the used car finance manager was extremely helpful and offered to help me find a lower rate. At first I was a bit skeptical, however I trusted the process and I won. He was able to find me a way better rate at least 2 points lower. The F&I part didn't take very long and of course I was offered a few other items - but declined. I did accept the GAP and Warranty for piece of mind. I worked with a new kid in sales named Zach and a senior sales guy John S. who was guiding Zach through the sales process and made sure everything went smooth as Zach was learning the ropes. Over all, I would say I had a great buying experience with Clay Cooley Chrysler Jeep Dodge Ram in Irving Texas. And I would recommend the dealership to my friends and family. There is one last item I do need to follow up on and that is the door ding and dent that was already on the FJ. I spoke to General manager and he said to come back on a Wednesday to have his guy look at the door ding. I have not reached out to home to follow up on that, but I will. I will update my review once I reach out to the General Manager and share my experience once more.

The Tahoe I was looking at was originally $26,500, when I contacted the dealership I was told it was already sold. A week later it is back but the price is higher. I emailed back and forth a few times with a sales man, I then called cause I never heard anything past the second email. The sales man never returned my call. Poor customer service is what this dealership has!!

Took over 5 hours to buy a used Hyundai on a cash deal. The salesman was very courteous, but was unable to make decisions on his own. I had to wait for 45 minutes to see the finance manager even though I paid cash. I will not return to Clay Cooley.

My experience was not good, mostly due to pressure sales by the Used Car Manager that day. The price bump for Clay Cooley treatment (polymer sealant, window etching etc.) that had not yet been done to this car didn't help. Even when I told them that I didn't need that done they said I would have to pay for it whether it was done or not. They were completely unfamiliar with the condition and service history of this car and where not interested in helping me get that from the PO. When I asked about getting a PPI done prior to purchase, they gave me half a day to do it but wanted the car purchased prior to that. They did let me look at the car which was nice. After doing so, I elected to pass on the purchase as the condition of the car was not what I had hoped it to be. I saw prior front end damage repair and obvious repaint work, undercarriage panels missing and damaged to others from some kind of impact and aftermarket parts used to replace original equipment. All indications that this car was not in "excellent" condition as described and very untypical of a car with less than 30,000 miles. I'm sure the folks at Clay Cooler are nice people. My first experience demonstrates the Used Car guys are susceptible to being impatient, not very customer oriented and too focused on the bottom line.

Jeep was in terrible condition. Salesman left us in his office for almost an hour, while he was making another deal on the show room floor.

Salemen were inexperienced.. made a cash deal with them signed the paper work then the financial manager comes out and says he couldnt do it.. they were trying to sell me things that didnt make sense like wheel locks for $200 other stuff that was overly priced... they wouldnt work with me to find another car in my price range... you would think with 12,500 cash you can get a good car..NOT AT CLAY COOLEY! WILL NEVER DO BUISNESS THERE DONT RECOMEND THEM TO NO ONE!!

Although I did not make a purchase from them, they did contact me immediately. They asked pertinent questions about what I was looking for and they followed up quickly but did NOT pressure me for anything. If I had not found the deal that I got at another dealership I would have most likely have made a purchase from them.

Tha sale man not friendly! To cold environment.

Went in for a Volvo T5 C70. Price was jacked up $1200 for extras that I didn't want. Bait and switch tactics. Left and went to Certified Carcare in Garland and bought a newer car for less money. Won't be back to crazy Clay or recommend them to anyone.

Received email and call promptly after inquiry

This dealership is a rip off they list car on the net for a decent price then once you get there the price change. Also their customer service is very poor. I brought the car but I wish I would have got it from a different dealership. I would not recommend anyone to buy a car from Clay Cooley Chrysler Dodge Jeep as long as Aaron is the manager.

Dealer responded very promptly and was helpful in my car search.