Grapevine Chrysler Jeep Dodge

2601 William D Tate Ave
Grapevine, TX 76051

Sales: (817) 857-2841

Service: (866) 660-2260

Today 9:00 AM - 9:00 PM
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https://static.cargurus.com/images/forsale/2018/11/17/10/43/2015_dodge_durango-pic-3697160135492289910-152x114.jpeg

2015 Dodge Durango Limited AWD Used Cars in Grapevine, TX 76051

Great Deal

Price: $22,999

Mileage: 40,584

Location: Grapevine, TX 76051

Average time on market: 40 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Bright White Clearcoat Description: Used 2015 Dodge Durango Limited AWD for sale - $22,999, 40,584 miles with Bluetooth, Leather Seats, Backup Camera, Remote Start, Navigation System, Quick Order Package
https://static.cargurus.com/images/forsale/2018/12/05/10/30/2017_jeep_cherokee-pic-2967980625865057120-152x114.jpeg

2017 Jeep Cherokee Trailhawk 4WD Used Cars in Grapevine, TX 76051

Great Deal

Price: $21,119

Mileage: 33,536

Location: Grapevine, TX 76051

Average time on market: 42 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Billet Silver Metallic Clearcoat Description: Used 2017 Jeep Cherokee Trailhawk 4WD for sale - $21,119, 33,536 miles with Leather Seats, Customer Preferred Package, Adaptive Cruise Control, Suspension Package, Preferred Package, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Quick Order Package
https://static.cargurus.com/images/forsale/2018/12/20/10/29/2016_chevrolet_silverado_3500hd-pic-5893453882548195486-152x114.jpeg

2016 Chevrolet Silverado 3500HD LTZ Crew Cab 4WD Used Cars in Grapevine, TX 76051

Great Deal

Price: $43,849

Mileage: 68,141

Location: Grapevine, TX 76051

Average time on market: 58 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2016 Chevrolet Silverado 3500HD LTZ Crew Cab 4WD for sale - $43,849, 68,141 miles with Leather Seats, Standard Suspension Package, Navigation System, Suspension Package, Preferred Package, LT Package, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Trailer Package
https://static.cargurus.com/images/forsale/2018/12/13/11/22/2017_chevrolet_silverado_1500-pic-4006093299207739888-152x114.jpeg

2017 Chevrolet Silverado 1500 LT Crew Cab RWD Used Cars in Grapevine, TX 76051

Great Deal

Price: $26,869

Mileage: 25,415

Location: Grapevine, TX 76051

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2017 Chevrolet Silverado 1500 LT Crew Cab RWD for sale - $26,869, 25,415 miles with Bluetooth, Backup Camera, Remote Start, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/12/22/10/37/2016_toyota_tacoma-pic-1274283420590456433-152x114.jpeg

2016 Toyota Tacoma Double Cab V6 Limited 4WD Used Cars in Grapevine, TX 76051

Great Deal

Price: $28,849

Mileage: 46,288

Location: Grapevine, TX 76051

Average time on market: 44 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2016 Toyota Tacoma Double Cab V6 Limited 4WD for sale - $28,849, 46,288 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2018/12/07/11/27/2015_gmc_sierra_1500-pic-3517839102364141770-152x114.jpeg

2015 GMC Sierra 1500 SLT Crew Cab Used Cars in Grapevine, TX 76051

Great Deal

Price: $25,449

Mileage: 82,106

Location: Grapevine, TX 76051

Average time on market: 41 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Quicksilver Metallic Description: Used 2015 GMC Sierra 1500 SLT Crew Cab for sale - $25,449, 82,106 miles with Value Package, Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Trailer Package, Remote Start
https://static.cargurus.com/images/forsale/2018/12/04/10/43/2016_ram_1500-pic-4506201066868943346-152x114.jpeg

2016 Ram 1500 Express Quad Cab 4WD Used Cars in Grapevine, TX 76051

Great Deal

Price: $20,589

Mileage: 67,737

Location: Grapevine, TX 76051

Average time on market: 45 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Brilliant Black Crystal Pearlcoat Description: Used 2016 Ram 1500 Express Quad Cab 4WD for sale - $20,589, 67,737 miles with Backup Camera, Aluminum Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2018/12/27/10/31/2018_volkswagen_atlas-pic-589482768325790639-152x114.jpeg

2018 Volkswagen Atlas SE Used Cars in Grapevine, TX 76051

Great Deal

Price: $26,219

Mileage: 25,538

Location: Grapevine, TX 76051

Average time on market: 39 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Deep Black Description: Used 2018 Volkswagen Atlas SE for sale - $26,219, 25,538 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2018/12/13/11/22/2015_ford_edge-pic-962204501840122511-152x114.jpeg

2015 Ford Edge SEL Used Cars in Grapevine, TX 76051

Great Deal

Price: $16,569

Mileage: 55,830

Location: Grapevine, TX 76051

Average time on market: 42 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Metallic Description: Used 2015 Ford Edge SEL for sale - $16,569, 55,830 miles with Leather Seats, Navigation System, Alloy Wheels, Technology Package, Bluetooth, Backup Camera, Remote Start, Utility Package
https://static.cargurus.com/images/forsale/2018/11/28/10/31/2015_chevrolet_equinox-pic-5474183315404643634-152x114.jpeg

2015 Chevrolet Equinox 1LT FWD Used Cars in Grapevine, TX 76051

Great Deal

Price: $13,999

Mileage: 46,883

Location: Grapevine, TX 76051

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Crystal Red Tint Description: Used 2015 Chevrolet Equinox 1LT FWD for sale - $13,999, 46,883 miles with Bluetooth, Backup Camera, Aluminum Wheels, Convenience Package
https://static.cargurus.com/images/forsale/2018/12/13/10/43/2013_chevrolet_tahoe-pic-1420478549885465821-152x114.jpeg

2013 Chevrolet Tahoe LTZ RWD Used Cars in Grapevine, TX 76051

Good Deal

Price: $28,899

Mileage: 38,219

Location: Grapevine, TX 76051

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Blue Ray Metallic Description: Used 2013 Chevrolet Tahoe LTZ RWD for sale - $28,899, 38,219 miles with Sunroof/Moonroof, Navigation System, Suspension Package, Preferred Package, Chrome Wheels, Autoride Suspension Package, Bluetooth, Backup Camera, Remote Start
https://static.cargurus.com/images/forsale/2018/12/07/11/37/2017_jeep_grand_cherokee-pic-4598278158615349662-152x114.jpeg

2017 Jeep Grand Cherokee SRT 4WD Used Cars in Grapevine, TX 76051

Good Deal

Price: $52,619

Mileage: 13,754

Location: Grapevine, TX 76051

Average time on market: 21 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Ivory Description: Used 2017 Jeep Grand Cherokee SRT 4WD for sale - $52,619, 13,754 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Remote Start, Quick Order Package
https://static.cargurus.com/images/forsale/2018/12/18/10/29/2015_cadillac_xts-pic-2894501399569717845-152x114.jpeg

2015 Cadillac XTS Luxury FWD Used Cars in Grapevine, TX 76051

Good Deal

Price: $21,549

Mileage: 34,064

Location: Grapevine, TX 76051

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Coast Metallic Description: Used 2015 Cadillac XTS Luxury FWD for sale - $21,549, 34,064 miles with Leather Seats, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Remote Start, Luxury Package
https://static.cargurus.com/images/forsale/2018/12/21/10/39/2014_jeep_wrangler-pic-6963815816442376845-152x114.jpeg

2014 Jeep Wrangler Sport Used Cars in Grapevine, TX 76051

Good Deal

Price: $17,869

Mileage: 77,070

Location: Grapevine, TX 76051

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Billet Metallic Clearcoat Description: Used 2014 Jeep Wrangler Sport for sale - $17,869, 77,070 miles with Steel Wheels, Bluetooth, Quick Order Package
https://static.cargurus.com/images/forsale/2018/11/28/10/38/2015_subaru_impreza-pic-3970204890510264782-152x114.jpeg

2015 Subaru Impreza 2.0i Premium Used Cars in Grapevine, TX 76051

Good Deal

Price: $13,999

Mileage: 33,515

Location: Grapevine, TX 76051

Average time on market: 33 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Crystal Black Silica Description: Used 2015 Subaru Impreza 2.0i Premium for sale - $13,999, 33,515 miles with Bluetooth, Backup Camera, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 15, 2019
Lexishup
Best car buying experience!
Jan 14, 2019
GuruBNRZH
Was contacted by Carl Kirk. Asked about the vehicle I was interested in and he was very professional and helpful and made the deal happen...happy customer...
Jan 7, 2019
Alluri
Very bad experience. I will never go back to that store to waste my time. I called them to know out of the door price, they asked me to come to the store to know the exact price and details. I drove 40 miles to see the car and wanted to know more about the exact out of the door price details. The Sales Manager refused to provide the out of the door price and when I tried to explain to him that I drove 40 miles to see the car he was least bothered and was very rude. After I left the store the actual sales person called and apologized and provided the price. The actual sales person was very nice but the sales manager who is the one was very rude. After going through all of this, I lost interest to go back to the store to purchase the vehicle.
Dec 30, 2018
OliviaWafford
Will make you pay a $2k “protection program” fee that’s a waste of money! Lost a $30k sale over it.
Dec 19, 2018
GuruB57BP
If you like ""Mickey Mouse car dealer tactics you will like this "system house". Sometimes car dealers deserve the reputation they have and the is one of them. You don't talk to a "salesman" the talk to a customer care agent then they start handing you off to the next person and so on. They don't return calls, very unprofessional and I had to call them back 3 times to get a ballpark number for my trade. Of course it was a "low-ball". I was so disgusted I got completely out of the mood to buy anything from anyone.
Nov 28, 2018
Still in the process. But so far its been a good experience
Nov 27, 2018
GuruT7NVW
Car was sold before I could get out there , but very helpful
Nov 26, 2018
New1989
Kept sending same emails even though I had already responded. Other than that it was ok
Nov 18, 2018
They were prompt in replying and very courteousl
Nov 11, 2018
Great customer service they were really thorough and friendly
Oct 18, 2018
parmas
Reached out back in a timely manner
Sep 27, 2018
Grapevine Dodge Chrysler Jeep was very helpful. I didn't purchase the car though. The information on CarGurus was incorrect. It showed the car as having a 392 (6.4 Liter) engine. The car actually had a 5.7 Liter engine.
Sep 19, 2018
They stayed in touch
Sep 17, 2018
GuruV2B3X
They contacted me and everything was fine except when I was doing my test drive at peak time traffic 5pm the “supposedly” sales executive call my cell phone with the wrong attitude asking me “where are you” “when are you going to be back” threating me by telling me the car had Apex GPS tracking and he knew were we at. I got back and when I opened the building door he’s the only one waiting at the welcome desk with his arms crossed and a not friendly attitude. I sat down to negotiate my cash buy and after a lame negotiation back and forth with the sales manager I ended up leaving without buying. It’s a bad experience. Don’t do here to buy a used car. The used car building is old. Rusty doors and old style cubicles. Doesn’t motivate me to buy a car
1 people found this review helpful.
Sep 16, 2018
GuruL732
The dealership was nice. But when I got there the truck was not close to advertised pricing. I also got a lowball offer on my trade. I told the salesman I was not interested in the deal and left. The salesman continued to text me with that same deal I told him no thank you too. This continued a couple of day until I had to ask him to quit texting me.
2 people found this review helpful.
Aug 30, 2018
sbiler1
Great job with Blake there!Thank you very much!
Jul 31, 2018
only had contact via e-mail. they were great and answered all our questions. thanks.
Jun 17, 2018
It was a good one I purchased a beautiful car!
Jun 8, 2018
Jacken
The best car dealership experience I have ever had a sales person named Kenneth was awesome
Jun 7, 2018
ADJ3
5
Great service.
Jun 7, 2018
Terry Gentry
Great team at Grapevine dodge Chrysler and Jeep. Laroy and Alan was great
May 12, 2018
Megan was super helpful.
May 3, 2018
jmart228
Great customer experience and friendly staff.
Mar 29, 2018
The sales personTony called me delusional after I told him he was trying to profit 7,000 on a vehicle. Their prices are inflated and over priced. They were asking full price on a Camaro that's marked at "Fair Value" mind you and offering me "Fair" for my appraisal. The guy had a big ego. The beginning of the conversation started off bad when he tried to challenge me in my asking price of my trade. I'd never in my life do business with that pompous jerk. Horrible customer service interaction. This is my experience working with him sadly, I'll be glad to provide screen shots to anyone interested.
12 people found this review helpful.
Mar 7, 2018
Excellent call and very willing to work with me on any changes that I brought to their attention. Fully explained the remaining warranty due to being a certified car -- and what that entailed. Excellent experience!
1 people found this review helpful.
Feb 17, 2018
Slow process through thus dealer.did not follow up with responses..have them info never received an estimate call etc.
4 people found this review helpful.
Feb 16, 2018
Guru52SVN
I visited the dealer regarding this Honda Accord. The description clearly states "non-smoker". However, as soon as I walked up to the door of the car, the smoke smell took my breath away. The description was completely misleading.
2 people found this review helpful.
Feb 12, 2018
The sticker price of the vehicle I looked at was a bait price. They have hidden fees from add-ons that they conveniently hadn't added to the website although the vehicle has been on the website for 32 days. (If you don't believe me, just call about a vehicle on their website that you know the price of, they'll say that they added something to that vehicle and tell you another price.) The people were nice, however they said they would send me some other vehicles and never sent them and said they would call me back about a vehicle and didn't. Even having cash in hand to buy a brand new vehicle, they won't work with you unless you buy above their sticker price.
7 people found this review helpful.
Jan 15, 2018
Mine was long distance. But they were very helpful.
0 people found this review helpful.
Dec 24, 2017
Robert Vandyke
I'm satisfied
0 people found this review helpful.
Dec 6, 2017
I called the dealership and was advised the vehicle had been sold. :(
5 people found this review helpful.
Response from current dealership:
I'm sorry the vehicle had been sold before you could come by and look at it. I'm confused as to the 3 star rating you gave us. Was anyone rude or misleading? If so, please accept my apologies. If not, would you please consider changing your rating to a 5 star rating or eliminate it altogether> Our business depends heavily on great reviews from our customers and we'd really appreciate you helping us out.

Appreciably,

Mark Wright
Customer Service Manager
Grapevine Dodge Chrysler Jeep
817-410-7505
Dec 3, 2017
Bad because the vehicle were showing it , was not available at the time they contacted.
6 people found this review helpful.
Nov 23, 2017
Speedy process. The salesmen were efficient and professional! I️ am very happy with my purchase .
0 people found this review helpful.
Response from current dealership:
Thank you for your 5 star review. We have recently changed management  and they insist on the very best  customer experience we can offer. Remember we have award-winning service and parts departments for your after purchase needs as well.
Nov 12, 2017
Vehicle sold prior to my inquiring. They failed to remove it from CarGurus when I contacted the dealership.
4 people found this review helpful.
Oct 25, 2017
Internet sales manager was rude, provided nothing resembling the information requested, and pushy. Sending 6 emails between the time of my request, 8:30pm and 9am, and demanding that I respond to his emails as he had a read receipt program and knew that I looked at his previous emails.
7 people found this review helpful.
Sep 21, 2017
Very responsive-
0 people found this review helpful.
Sep 12, 2017
Berniez40
Replied back but never answered my question about out the door pricing. I suspect that there were many fees attached to the bait and switch price.
6 people found this review helpful.
Response from current dealership:
Thanks for the review even though it is a negative one. I apologize for your experience here and can assure you that is not the way we need to do business. We have changed owners and management in the last week and are still trying to be sure everyone is trained to put customers first, answer their questions, and make the experience a pleasant one. Unfortunately with you we failed. Is there anything we can do to re-gain your business? I can assure you we will do everything possible to make this work for you. Please call me at 817-410-7505. Mark Wright Customer Service Manager Grapevine DCJ
Jul 15, 2017
Dealer contacted me quickly. Was elusive about the price. Finally they told me the price which was way too high. So I ended the contacts. They're price is lower now.
7 people found this review helpful.
Jul 14, 2017
After a couple of contacts, there was a long delay in receiving updates. Either they were too busy or my business didn't seem to be important. Could have been other reasons but those were the ones that came to mind.
3 people found this review helpful.
May 13, 2017
Very good, unfortunately the car was sold
2 people found this review helpful.
May 1, 2017
Excellent service finance department does it work with and the salesman was spot on
Apr 23, 2017
Not any follow up after first call.
Apr 10, 2017
Great job by dealer
Response from current dealership:
Thank you for the awesome review. Here at Grapevine Dodge Chrysler Jeep Ram, we strive to improve customer relationships because we know that is the only way to stay successful.

Mar 14, 2017
Manta_1539
very good
Response from current dealership:
Thanks for the review. If there is anything else we can do to make your purchase experience better, please let us know.
Feb 26, 2017
Horrible dealer, one response and it took 3-days and than I asked another question and never got a response, I would NEVER buy a car from this dealer,
6 people found this review helpful.
Feb 19, 2017
Very patient with me
Response from current dealership:
Thank you for your review. It sounds like we have gone that extra step to make your purchasing experience special. We would really like to earn 5 stars from you, so if you could let us know what we could to do that, we'd appreciate it.
Regards,
Mark Wright
Customer Service Manager
Grapevine DCJ
Feb 8, 2017
Endeavor_2543
The staff was responsive and friendly. However, unknown to me there is a dealer practice (supposedly at all dealers) of installing options/add-owns to used/preowned vehicles. Don't be surprised if the real asking price is much higher than the advertised price. After some negotiating, I still bought the vehicle as it was a good deal.
3 people found this review helpful.
Response from current dealership:
You are correct when you say that most dealers have an Add-on Price attached to a vehicle. These Add-ons usually consist of a darker window tint than factory tint (Texas sun and heat, this is a better UV protective tint), Vehicle Recovery System which usually helps reduce insurance rates and will aid in recovery of the vehicle if it is stolen, paint and scratch repair for small dents and scratches at no charge to the customer, etc. We price our vehicles thousands of dollars below cost because we are a volume discount dealer. We do have to charge for the add-ons as they are from outside the dea
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Read 51 old reviews
Dec 8, 2016
I should rate a zero stars. I talked to the internet sales contact and I asked a specific question about the truck listed. They sent a rep out to look at the vehicle and they answered my question. I told them I was coming that night to look at the truck. After work I called again to verify the hours of operation and said I was coming despite the rain and weather at 7:00. Upon arrival (waiting 10 minutes while they found a salesperson to talk to me) I was informed that the truck I asked about was sold the previous evening and was not even on the lot! But they had a different truck available at a higher price. So basically I was lied to in order to get me to the lot. I suggest any other dealer!
14 people found this review helpful.
Nov 30, 2016
I had a great experience ended up getting the car I wanted
Nov 15, 2016
A1great talk guys thanks
1 people found this review helpful.
Nov 9, 2016
Great sales team!
1 people found this review helpful.
Oct 24, 2016
They called me back right away after my message on cargurus, then nothing. I called 3 times, never returned my calls. I also emailed twice... No answer either! I will buy my truck somewhere else!
7 people found this review helpful.
Oct 17, 2016
Vehicle didn't meet what I was looking for. Very helpful.
2 people found this review helpful.
Aug 21, 2016
Added $1200 to sale price after I flew to Dallas from San Antonio. True bait and switch. After two plane tickets and two expensive uber rids to and from dealership I'm back in SA, still driving old truck. Surprising to say the least.
14 people found this review helpful.
Response from current dealership:
You are correct when you say that most dealers have an Add-on Price attached to a vehicle. These Add-ons usually consist of a darker window tint than factory tint (Texas sun and heat, this is a better UV protective tint), Vehicle Recovery System which usually helps reduce insurance rates and will aid in recovery of the vehicle if it is stolen, paint and scratch repair for small dents and scratches at no charge to the customer, etc. We price our vehicles thousands of dollars below cost because we are a volume discount dealer. We do have to charge for the add-ons as they are from outside the dea
 More ...
Aug 3, 2016
Melissa got in contact soon but never got back to me I had to chase her with questions that she didn't really answer
5 people found this review helpful.
May 18, 2016
rox019
5
I want to start by saying that Melissa and Renae were very nice. It wasn't so much a problem with the people, as the dealership policies. They advertise a price online, which seems great, but when you go you find out that in order to get the online price you have to finance through one of their lenders, which wasn't a huge deal, but also they automatically add a gps tracker-window-tint-scratch-fixer protection that costs almost $2,000 that they say you have to buy. So whatever you're looking at, add $2,000, that's how much it really costs. I ended up getting that off, and was planning on buying the car, but after waiting on someone in the finance department to meet with me, had to leave. Again, I found Melissa and Renae very pleasant to work with, but the dealership policies are a bit shady.
9 people found this review helpful.
Response from current dealership:
We're sorry you did not have a great experience here at Grapevine Dodge Chrysler Jeep. Our goal is to provide a unique buying experience that returns a 100% satisfaction rating. As for our protection plan, the cost is $1199, which does include a vehicle tracking system, window tint, and protection plan. We have found that these extras are what customers want and expect on their vehicle purchase, Every dealership has dealer adds and they are not part of the pricing structure. Since our prices are the lowest in the DFW area, we do have to charge for these Add ons. I'm glad you were able to work
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Apr 19, 2016
Fast response
0 people found this review helpful.
Apr 6, 2016
Friendly
0 people found this review helpful.
Mar 13, 2016
5
Price advertised was not honored. Added a bunch of addons for more profit.
9 people found this review helpful.
Feb 29, 2016
Immediate email and phone call follow up by salesperson.
Feb 28, 2016
Feb 24, 2016
Great
Jan 27, 2016
very good audry has been great in every
Jan 19, 2016
Dealer tried to add on $6,000 of extras that I specifically told them not to add on. They lost a sale because of it.
7 people found this review helpful.
Response from current dealership:
I'm sorry your experience at Grapevine Dodge was not of our usual high quality. I checked with the Sales Manager and he verified that there was $1,899 of adds on the vehicle you looked at. This included after market tint, vehicle recovery system w/monitoring, vehicle interior and exterior protection package, etc. These are items that are added before the vehicle is presented for sale. Most customers are very appreciative of these adds and realize they are there to protect the customer's investment. We can not take these off without additional expense. Please call us at 817-410-7500 to discuss
 More ...
Jan 13, 2016
Contacted back a couple times but no interest in working with me on the price.
2 people found this review helpful.
Dec 20, 2015
They didn't answer my questions. Just kept skipping questions.
1 people found this review helpful.
Dec 20, 2015
Internet Sales Manager Melissa was very Professional and Helpful. Responded Immediately. They Have the Best Price on the web for this truck!
Dec 16, 2015
Jiliano
Sales person had a bad attitude and was a bit insulting
4 people found this review helpful.
Response from current dealership:
Please call us and we can make this right. It is our policy to make each customer feel as though they had a unique buying experience. Since I can find no mention of your name in the CRM system, I can not contact you personally to apologize.
Dec 13, 2015
dealership told me they had a specific car on the lot, knowing I wanted to purchase it .We agreed on a price, went into the dealership to buy it and after two hours, they finally told me they didn't have it, after all. I left. They called me a few days later, apologized, and said they could get it for me, but would need a "locators fee." I gave it to them and was told the car would be on their lot by Monday. The following Thursday I still hadn't heard anything, so after emailing and leaving messages for the sales person, I spoke with someone else who told me they had not even begun the process. To make it worse, nobody knew how to get my money back. I disputed the charge through my bank, instead, and never heard from the dealership again.I purchased a durango elsewhere and had an outstanding experience.
3 people found this review helpful.
Nov 28, 2015
Helpful and knowledgeable
0 people found this review helpful.
Nov 23, 2015
Very helpful and courteous.
0 people found this review helpful.
Oct 30, 2015
Did not have many Ram trucks which was what I wanted to purchase.
0 people found this review helpful.
Aug 22, 2015
Richies25
Awesome experience!!!!
0 people found this review helpful.
Jul 18, 2015
Took some time, but good sale experienfe
0 people found this review helpful.
Jul 7, 2015
Received great value on my trades And purchase. Will return to buy another vehicle. This is the only dealership and that I have found that gives you the value of your vehicle and sell you their vehicle at cost.
1 people found this review helpful.
Jun 14, 2015
cmars4990
Can I give zero stars? The advertised price did not include $2k worth of "dealer add ons." When I asked for a price sheet to see what the final total bill would be Thomas said he would have to get someone to email it to me. He asked what can we do to get you down here today to pick up. (I was going to have to fly in). I told him I would have to check on plane tickets. I told him to send me the price sheet and I would see about those. This was about 5pm. After An hour of waiting for the price sheet, I called Thomas back. Thomas told me the guy who had to get that ready was busy but he would get it to me. Thomas told me the guy who had to get that ready was busy but he would get it to me. That's when he snuck in that the pricing would include $2000 of dealer add-ons plus processing fees and taxes. I asked him if he just added 2k onto the advertised price that we had agreed on. He said the advertised price was the base price. I told him that the dealer add ons should have been included in the advertised price and that he should have disclosed them when we're negotiating the price over the phone. He didn't have a response to this. I knew I would owe processing fees and taxes, ( that's why I asked for a final pricing sheet) but these dirty rats were going to let me fly all the way to Dallas before they disclosed 2 grand of add ons! Shady practices! And that's why no one trusts a car deal! If you deal with these guys, make sure you get the "out the door" price in writing!
5 people found this review helpful.
Jun 7, 2015
They increased the price at the dealer
3 people found this review helpful.
May 16, 2015
Very service oriented sales man. Thanks AG!!
0 people found this review helpful.
Apr 13, 2015
Car was not washed and had horrible smell. The they seemed to not care at all.
2 people found this review helpful.
Mar 9, 2015
They responded, and were great. Not time for me to buy yet, but I'm looking forward to the future. Thanks.
Mar 7, 2015
When I came in to test drive and buy my car they misrepresented what I was purchasing on the website. The color stated it was a blue petticoat but, car was slate Gray. It stated it had room for seven passengers but, only had room for five. The interior had not even been detailed. There was actual trash,debris, and it smelled terrible. The check engine light was on and I was told they would need to put on a catalytic converter. I started this process about 3 weeks earlier by doing a pre approval for credit. I had to contact the dealership at least four times to see if my app. was approved. I even put the vehicle I was interested in. You would think three weeks later the car would be detailed. This was a case of clear bait and switch! Needless to say I left without purchasing a car from them.
3 people found this review helpful.
Jan 23, 2015
Responded quickly and supplied desired info. The car here just had too many miles and owners.
0 people found this review helpful.
Dec 3, 2014
Only got an email ad
0 people found this review helpful.
Jul 5, 2014
Dealer couldn't send actual photo of the dodge 3500 advertise on line
May 25, 2014
Prompt response, courteous assistance.
Apr 10, 2014
Received timely email replay and call
Apr 3, 2014
Good response - no deal to be made
Mar 8, 2014
I really had a GREAT buying experience here with Anthony. They negotiated really well and took care of me. My entire experience took less than 2hrs.. I drove off the lot with the car I've always wanted. Literally almost in tears. Great service! Check them out! Ask for Anthony!
Mar 4, 2014
Dealer said that the car was avalible. When I called to make arrangements for test drive, they said it sold yesterday,
1 people found this review helpful.
Feb 11, 2014
efficient withourt being annoying
Feb 11, 2014
I did not buy a vehicle but I've been receiving emails trying to locate me an affordable vehicle!!!
Dec 28, 2013
This dealership has been wonderful. I bought my last car from here. They contacted me with the info I asked for and followed up often.
Dec 19, 2013
Really good experience, they do a good job for you !
Nov 20, 2013
The dealer incorrectly priced a Jeep and when I inquired they waited a few days to respond, increased the price of the Jeep, then replied. When I asked for the advertised price they were kind enough to let me know there is a disclaimer on their advertisements that reads "Images, pricing and options shown are examples, only, and may not reflect exact vehicle color, trim, options, pricing or other specifications." Giving them the option to give completely false information in the ad. Their advertisements are not trustworthy and contacting them is a waste of time.
1 people found this review helpful.
Nov 19, 2013
The dealer experience was excellent. However, I drove in from out of town pulling a travel trailer for a local campout. I traded my old truck in for this Tundra. While towing the trailer home a couple of days later I noticed a transmission cooler hose leak. I was lucky to get the truck home without any transmission damage and to the local Toyota dealership for repairs. Could do a better job of making vehicles ready.
1 people found this review helpful.
Aug 18, 2013
Dealer responded promptly with a phone call followed by an email. I will definitely go to this dealer the next time I need a car. Courteous & wanted my business.
Aug 1, 2012
Turns out that the Ram 1500 on Car Gurus was mis priced @ $16,900. Price was actually $19,995. Grapevine HONORED YOUR PRICE! They will be the first place I go to next time when looking for a vehicle. Loved the service and attention!
Feb 7, 2011
Everyone there was super friendly & helpful with the exception of a member of management. After I purchased my used vehicle I noticed that there was a problem with the passanger side seatbelt. When I took the car back to have it fixed, the sales manager was unsympathetic and unhelpful.
1 people found this review helpful.

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