Planet Mitsubishi

110 Northchase Dr
Charlotte, NC 28213

Sales: (704) 594-3074

Service: (855) 381-6283

Today 9:00am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 24, 2017
Guru9WQM7
they were quick to respond. I came looking for one car but they showed me a better one that I eventually bought. Steve Johnson was very good.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 29, 2017
mckinney1984
The dealer responded quickly to my concerns and answered all of my questions over the phone which included telling me that they ran my credit and that I was approved for their pick your payment program but when I got there they told me that they did not run my credit and that they needed to. All results ended in me being there for an hour and a half and planet mitsubishi telling me that I needed a co signer and a $3000 down payment. Really didn't appreciate the run around. For future references please remember that honesty is the best policy. People don't like being lied to and mislead.
8 of 8 people found this review helpful.
Is this helpful? Yes | No
Jun 11, 2017
Everyone was extremely nice and was excited for the purchase. Once we got to the dealer they had everything ready for us and offered a deal that would work with our budget. I would recommend anyone who wants to buy a car to go to them, it was a great experience and you didn't feel like they were typical car sales crooks.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 8, 2017
Did the dealer contact me? Yes, they contacted me and then assigned a sale rep to work with me. Did I get what I needed/requested? Not yet, I was assigned a sales rep who never returned he info I requested. I contacted them again and was assigned another sales rep who is presently answering some of my questions and we are waiting to hear from the service department to get more info that I requested on the car. Would I recommend this dealer? I am not sure. Maybe if you are local to the dealer you would have better luck just going in and looking and asking questions. Asking for info on the cars here online has been challenging. To be fair my questions are technical in nature requiring the service department to get me the answers. I would say use car gurus to find out if they have the car, and then go in and take a look. I am remote from this dealer so that wasn't an option for me.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
May 19, 2017
I bought a used car from this dealership...buyer beware is the saying. It holds true. It started of with a CarGurus listing and I liked the look of the truck so I set up an appointment to come in. It turns out after a 50 minute drive to the dealership that the truck was just turned in and they hadn't had time to inspect and it could not be test driven! 1)...why post it on CarGurus when it is not ready. 2)...Why make an appointment with someone to come in and test drive it when it is not ready!! But I still like it after the walk around and sitting in it. So they call me when they are done with the "inspection". I'm assuming it is just the joke of an NC "inspection" we have to do every year because it certainly did not find that there was something wrong with the engine misfiring. Of course my test drive after 3 days of waiting for the "inspection" went famously...no issues. But the next day after purchasing it begins to shimmy and shake and now I have major engine problems. They offered to have me come up and take a look at it. The salesman Christopher even said he personally talked to the service manager Alan about me. I left Alan three messages over two days and no return call! Why do I want to take it there for service if this is what I can expect? Not a good dealership for used cars at all!
8 of 8 people found this review helpful.
Is this helpful? Yes | No
Apr 18, 2017
Jeepsterman
They seemed to be more concerned with my coming to the dealership at a certain time than they were answering my questions about the particular car. They don't hear the customer needs instead they want you to be compliant with their schedule. I just wanted info about the car first. I couldn't even find out if they still had it!
7 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Planet Mitsubishi:

Good afternoon, first I want to express my sincere apology for any misinformation, or lack of.
I want to make sure you were attempting to reach our store, often we are mistaken by a similar named store in NY that is not related to us at all
please reach out to me personally if i can help, or correct any wrong doing.
Our staff is committed to make things as simple as possible for all our customers, and we will take constructive direction from all our customers
Jan 11, 2017
I actually test drove this car, a beautiful machine, was going to purchase the car, unfortunately I'm a first time driver and the insurance rates that they quoted to me were Outrageous, So now I may have to get a used car (not a later model) and just get liability.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Planet Mitsubishi:

Thank you so much for the kind words, and we look forward to helping you find the right car that fits your budget.
Always nice to see one of our customers happy.
We are blessed with great customers that trade often, that allow us to have some nice  used units, and we make sure our techs sign off before we sell them.
Jan 5, 2017
People at the dealership were wonderful and friendly. It was unfortunate we could not come to a deal that would work out for both parties.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Planet Mitsubishi:

Thank you for the kind words, and hope to be on your shopping list next time
Mar 14, 2016
Terrible, pressured my son, gave us incorrect information. The car was in terrible shape. Wasted my time. Will never go there again.
10 of 13 people found this review helpful.
Is this helpful? Yes | No

Response from Planet Mitsubishi:

We are so sorry for your experience,  we will use this experience as a learning opportunity for our entire team, please call if we can help in any way, and strive to never let any customer feel like you did when you visited.
Read 6 old reviews
Apr 16, 2015
Tried to sell me a car with a salvage title on it for 16k dollars. Didn't disclose the information until I was in financing for the car. I said he'll no and walked out
11 of 14 people found this review helpful.
Is this helpful? Yes | No
Jan 21, 2015
very quick to respond and very helpful. did not buy vehicle
2 of 6 people found this review helpful.
Is this helpful? Yes | No
Nov 19, 2014
Excellent staff
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 13, 2014
Love my new car and enjoyed working with planet Mitsubishi's staff. my car saleswoman Abigail work with me to get the best deal possible on car and Jeremy the loan officer was able to get me the lowest rate I've ever had on a car. Very honest dealership, thank you!
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 8, 2014
flipflopsandcotton
so far so good very quick response
Is this review helpful? Yes | No
Dec 30, 2012
Dealer sales person responded back in a timely manner.
Is this review helpful? Yes | No

This dealer offers a $200 American Express® Gift Card with vehicle purchase

Expires Aug 26, 2017

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