Keffer Mazda

13307 Statesville Rd
Huntersville, NC 28078

Sales: (704) 931-5355

Service: (704) 274-3142

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All reviewers have been verified to have contacted this dealer – Learn More
Dec 11, 2017
Sent a bogus "invoice" for $1,000 worth of dealer (Keffer) service when I continued to ask about the service log and it did not match what they reported to Carfax. It appears they did a non synthetic oil change on a 2014 BMW, inspected the alignment and detailed it. Add about $800 to any price they give you for their document fee.
Is this review helpful? Yes | No

Response from Keffer Mazda:

Will. I am not finding a record of a 2014 BMW sold this month. In order to assist you please call me at 704-947-7253. John Jenkins General Sales Manager. Thank you
Nov 22, 2017
Very please with staff and service We purchase the suv thanks Graham sale person!!
Is this review helpful? Yes | No

Response from Keffer Mazda:

Hi Tina! Thank you so much for choosing Keffer Mazda!
Nov 22, 2017
Good communication and a nice and easy transaction.
Is this review helpful? Yes | No

Response from Keffer Mazda:

Hi Ken! Thank you so much for choosing Keffer Mazda!
Nov 5, 2017
Great. They were very helpful, and I am buying a new car from them. Thanks
Is this review helpful? Yes | No

Response from Keffer Mazda:

Hi Denise! Thank you so much for choosing Keffer Mazda!
Oct 31, 2017
Stayed in contact with me throughout the decision process. Decided to purchase from another dealer.
Is this review helpful? Yes | No

Response from Keffer Mazda:

Thanks for choosing Keffer Mazda!
Oct 26, 2017
GuruZWZBN
Great !!
Is this review helpful? Yes | No

Response from Keffer Mazda:

Thanks for choosing Keffer Mazda!
Aug 23, 2017
The dealership had removed the limited edition tiger stripes from the car because they thought that was the reason it wasn't selling but online it was advertised with the tiger stripes. They ruined a limited edition vehicle! Then after seeing how upset I was because I had been looking for a limited edition they offered to put them back on if I paid half the cost!!!
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Keffer Mazda:

We're truly sorry to hear you had a negative experience. We'd like to help respond so that we can improve your experience and that of others in the future. Please contact Kris Pollard at 704-274-3149 to voice your concerns and find a solution at your earliest convenience. Thank you for reaching out to us.
Aug 7, 2017
We exchanged a few e-mails and they were able to answer the questions we had about the car.
Is this review helpful? Yes | No

Response from Keffer Mazda:

Hi Mary! We're glad to hear your questions were answered. Thanks for choosing Keffer Mazda!
Jun 23, 2017
Excellent
Is this review helpful? Yes | No

Response from Keffer Mazda:

Hi Joe! Thank you so much for choosing Keffer Mazda!
May 23, 2017
Wonderful!
Is this review helpful? Yes | No

Response from Keffer Mazda:

Thank you so much for the 5 star rating, LJ! We appreciate you and your business!
Jan 16, 2017
The stuff at dealership are very helpful and friendly. They helped a great deal to find the right car for us. They made follow up calls to make sure everything is running good. Hope to build a long relationship with this dealer. Will go back for our next car.
1 of 1 people found this review helpful.
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Dec 23, 2016
The dealership quickly responded and answered all of the questions I had concerning the vehicle.
1 of 1 people found this review helpful.
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Dec 20, 2016
They contacted me right away and scheduled the appointment to come and look at the car. Very customer friendly and dedicated.
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Dec 13, 2016
Great experience overall. Yuri, our sales person, was great to work with and went the extra mile to make sure we were satisfied. The management at Keffer was friendly and helpful and the finance manager found a great rate.
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Dec 3, 2016
jelmore50
I did visit this dealership. Exceptional professional-quality salesman.
1 of 1 people found this review helpful.
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Aug 28, 2016
pauldmeyer
Very easy to work with. Low pressure and I was able to negotiate a very fair deal. I worked with Yurri and when the time comes for another purchase I will most definitely go back! We love the truck.
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Jul 15, 2016
Great transaction. My questions and concerns were addressed and not pushed aside. If you do go look at any of their cars ask for Carol Sprayberry-you can tell she cares and doesn't just want to sell you a car.
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Jun 3, 2016
Car was a manual transmission and they had listed it as an automatic. I drove 3 hours to see it only to discover that when I arrived and looked in the window. Very disappointed.
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May 20, 2016
Great . They got back to me and have call to check on me almost everyday with new. Carol is a very good person to work with.
Is this review helpful? Yes | No
May 8, 2016
Sold truck out from under me after we made a deal
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Apr 13, 2016
Too many follow up calls. Very persistent even after they were wold we were no longer interested.
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Apr 10, 2016
Showed that they cared about their costumers
Is this review helpful? Yes | No
Mar 11, 2016
Responded immediately to let me know the car was sold and has touched base frequently to help me find another vehicle.
Is this review helpful? Yes | No
Feb 23, 2016
MsDrema
Didn't work with them but promptly responded
Is this review helpful? Yes | No
Feb 2, 2016
davidmac
Chadwiçk Cowans amazing customer service like you wont belive goes the extra mile and then some, he actually took a car I was thinking about buying and drove it to my personal mechanic (saving me a 40 mile round trip) for a inspection this was clear across town, his response time on all questions were fast, give this man a chance to earn your buisness.
Is this review helpful? Yes | No
Jan 26, 2016
Very attentive
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Jan 7, 2016
Rodney is amazing person to deal with. I had a great experience at the dealership. I had some hard time negotiating the trade in price but it work out good after all. definitely I will go there again if I need to purchase a car . Also I will refer my friends to them as well. Thank you!!
0 of 1 people found this review helpful.
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Read 19 old reviews
Nov 12, 2015
great place to buy a car
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Nov 7, 2015
carshopping7
excellent communication
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Oct 24, 2015
Great!!
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May 23, 2015
Sean and Jenna were wonderful to deal with. Straight forward and no games. A breath of fresh air in car buying. Thank you.
Is this review helpful? Yes | No
May 20, 2015
Sales department was quick to respond to emails regarding interest and setting up a time to test drive.
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Mar 25, 2015
great!
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Jan 23, 2015
Dan and Johnny were awesome will make all of my future purchases with them!
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Jan 22, 2015
Great
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Dec 2, 2014
Very rude, very judgmental, and does not think before speaking. Would not recommend. finally bought the car, and there was no gas in it
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Sep 13, 2014
Quick response
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Aug 26, 2014
Very clear and transparent recommend them highly
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Aug 23, 2014
Very rude manager
Is this review helpful? Yes | No
Jun 28, 2014
very professional and accomodating.
Is this review helpful? Yes | No
Aug 11, 2013
Jessieh
Brian worked hard to get me a deal.
Is this review helpful? Yes | No
Jul 22, 2013
Keffer did a wonderful job making sure that my needs were met at all times.
Is this review helpful? Yes | No
Apr 24, 2013
Great friendly, customer oriented service. Barry Dodson is a Rock Star!
Is this review helpful? Yes | No
Dec 16, 2012
Prompt reply but could not go to them.
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Oct 21, 2012
Surprisingly pleasant car-buying experience! Quick, easy and we got exactly what we wanted for a fair price with no "hard-sell" tactics. JC, Jose and Caleb were all very friendly, honest and professional. I would recommend this dealership to anyone.
Is this review helpful? Yes | No
Feb 27, 2012
Professional, Friendly and informative.
Is this review helpful? Yes | No

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