Pines Ford Lincoln

Quick response, but they do charge dealer fee, which is the reason why i went somewhere else and got me a nice vehicle without paying this rediculous fee

Quick response and super efficient. In and out 15 min

Sadly they sold this car just as I was arriving. But they were kind professional and upfront. hopefully they get another soon, I will purchase from them.

It was quick and pleasant

Though I don't get the vehicle they were prompt and professional.

Quick in and out. Called about a car online, made an appointment, test drove the car, and paper work was done quickly. No BS, good/fair price, happy customer. Spent less than 1.5 hours there; my kind of shoping.

Great treatment great deal

They wa not very welcoming. My trip was longer then conversation with the sale person. He didn't seem as he wanted to help me.

Great to work with. Ernesto and Ruben were very responsive. Very pleasant and straightforward. There were a couple minor issues with the vehicle but they were corrected quickly and free of charge.

Very poor. Had to practically beg to make contact. Never made a deal. Attempted to contact via email at least 3 times. They did not want to sharpen their pencil.

Dealer responded immediately, thankful to salesman I dealt with for his honesty

Arrived at dealership after 100 mile trip. Auto was no in good condition . Was given the excuse that for its age it was good. Auto was obviously no cared for by previous owner. Was gone in less than a minute. Wasted the drive to dealership. Wanted a car that was in excellent condition .

Best car buying experience ever. Gail is a true professional. I wish there were more women salespersons because as a woman I want to be treated with respect and courtesy. I want to get the deal done without a lot of messing around and wasting my time. Gail is what all women buying cars need, want and will go back again for. Pines Ford Lincoln - Good Job hiring Gail. Oh and the MKZ Hybrid as good as Gail. I am a convert.

The only thing I can say is that they are assume. I talked over the phone and set everything up. I flew in from out of town and they picked me up from the airport. Everyone at the dealership was very friendly and professional. They made the buying experience easy. I recommend to anyone who is fearful of purchasing a vehicle from out of state to put away your fears especially when dealing with Pines Ford. If I ever traveled there again I would stop by and visit. The guys there are great.

This was my 1st experience buying from a car dealership. I purchased a Ford Fusion Enegri on Monday August 22, 2016. I love this vehicle. It looks good, drives smooth and saves money on gas. However when I finally get home to charge my electric Fusion, the charging port does not work. I basically brought home a vehicle that runs primarily on energy but had no way to recharge it. I returned to the dealership on Thursday Aug 25th and was instructed to leave the vehicle over night. I am placed in a small Ford Focus loaner vehicle while my Fusion ENERGI is now stuck in the service department. I return the next day on Friday afternoon Aug 26, 2016 and my vehicle had not even been looked at. Once I arrive they tell me the charging port is broke and a part needs to be replaced. I now have to wait over the weekend until a part comes in and cannot drive my vehicle I paid under $19,000 for. The vehicle should have been fully inspected before it was sold to me. My salesman also didn't know what the vehicle was priced at, although he was a really nice guy. I was bothered also by how I inquire about purchasing a vehicle online and received a call back very fast. However once the vehicle is purchased it's hard to get anyone on the phone or have a phone call returned in a timely manner. I am not happy at the moment. I live in Dade County and had to commute back and forth to the service department in Broward county in the horrible Miami traffic after work. Hopefully when I receive my vehicle next week the car is ready to go. As a result of my troubles, I was only promised a full tank of gas, and they are using the extended warranty I just purchased to order the part and fix the newly brought vehicle. How wonderful is that? Ford please do better for me. Thank you.

I drove two hours to get there and the car had body damage and was being worked on s total waste of time

Very good experience.......

Dealer diligently contacted me and informed Ford only has purchase offers for Mustang GTs, no lease offers.

I purchased that vehicle. Within 24Hrs. Check engine light came on due to bad cat converter. Contact the sales man next day just to ask questions not to deal with him is just turned up not answering my calls neither my text messages. The funny part is that sales man was calling me everyday,every second to see if I'm still intersting or come down to the dealer. Spoke to the general manager about this situation likely is solved. Note: the dealership is located 4hrs away from where I live. Made 4 trips in order to get the car fix. Thx to Eugine the sales general manager.

Great prices. Amazing customer service, very professional.

This organization was responsive, polite and wonderful to work with. I bought a car from them and it was a pleasure doing business with an entire team who are friendly, efficient and helpful.

good comunication