Nissan of Cool Springs

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212 Comtide Court
Franklin, TN 37067

Sales: (615) 823-7504

Service: (888) 703-0526

Today 7:00 AM - 8:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 13, 2017
While I did not wind up purchasing the vehicle, the salesperson (Austin) was very responsive to my needs! He was quite accommodating and helpful! Even the sales manager was respectful of my decision and attempted to resolve any question I had regarding the vehicle!
Is this review helpful? Yes | No
Nov 6, 2017
I was promptly called just minutes after emailing the dealer. Because I work a lot i didnt think id ever get to go see the car, but Nissan of Cool Springs had late hours and is even open on some Sundays! I was able to meet with them the next day and the purchase was made very easy. Their sales people truly wanted me to get a good deal and made the whole process relaxing. They did all the work for me, even running through the county emissions test and getting it registered. I was made to feel like I was their top priority the entire time
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 2, 2017
They responded right away too me seriously, we hashed out the numbers and in a little while I drove it home loving it.
Is this review helpful? Yes | No
Oct 10, 2017
My husband did all the work when we got this vehicle after having our second son. We were running out of room in our current SUV and needed something bigger. He felt with Austin Evans and everything went super smooth and they were very nice to deal with!
Is this review helpful? Yes | No
Aug 4, 2017
Guru9J7QX
E Price our salesman was great. They did exactly what they said over the phone and made our purchase a smooth, easy experience. Actually moved up in vehicles. Thanks
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 16, 2017
I got a reply from this dealer, the problem was they did not answer my questions. told me to contact them for a appointment and come see them and they would answer all my questions. I live about 76 miles away and I wasn't sure I wonted to go there without the questions answered. Nice, firm, completely business ( as should be)., just did not answer my questions No they did not supply my needs
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

Thank you for taking time to send your feedback!  It will help us to do better for the next customer. I have passed it along to our Internet Director.  I apologize that your questions were not answered... Please email your question to me. I'll be glad to get you any information that you need. I'll even send a full video walk-around of the vehicle you are interested in. My email is phuber@nissancoolsprings.com. - Paul Huber, Director of Technology.
Jul 15, 2017
Bought from another dealer but phone/text service was very helpful.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

Thank you for giving a chance to earn your business!  Congratulations on your new wheels! :-)

- Hubie.
Jun 26, 2017
Excellant
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

Thanks for the 5-Star review! It was our pleasure assisting with your purchase.   Congratulations on your new ride! - Hubie.
Dec 23, 2016
Tecedo
30
Great experience, purchased car.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

Hello, Tecedo. Thank you for leaving us a great review! We're happy to hear you had a 5-star experience. We appreciate your business and we hope to see you again soon!
Dec 1, 2016
Contacted me, but the vehicle was no longer available.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

Thank you for your feedback, William.  We regret that the vehicle you were interested in was sold, but we would love to show you the great selection of vehicles we have in stock!  If there's anything I can do to help, please don't hesitate to contact me.  -Heather Easling, Owner Loyalty Manager, heasling@nissancoolsprings.com, (615)861-8514
Nov 11, 2016
Two salesmen kept lying to us and telling us about a "truck load" of Muranos that didn't even exist. Thy kept wasting our time telling us about vehicles that we already knew they had and weren't interested in, and then in some desperate, sad move they marched us across the entire lot to look at what turned out to be the same vehicles that we told them we weren't interested in. Very untrustworthy dealership.
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

It's unfortunate to hear that your experience wasn't on par with our standards, Joey.  We train our staff to provide clear and honest information to our customers.  We would appreciate a chance to make amends; please contact me so I can work on fixing anything that went wrong.  -Heather Easling, Owner Loyalty Manager, heasling@nissancoolsprings.com, (615)861-8514
Sep 21, 2016
Donald Bell was my salesman. He immediately contacted me just after one or two days of my initial internet request. He was very nice, pleasant and professional and was able to help me get financing even though my credit was not above standard. This process was the smoothest I've ever had purchasing a vehicle.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

Chauntel, thank you for sharing your review!  We're proud of the great service that Donald provides to our customers.  Our team is proud of our helpful, hassle-free atmosphere.  We appreciate your business, we hope to see you again!
Jun 11, 2016
Classic Bait n Switch Advertise a good deal online but they don't have the item in inventory. Still 2-weeks later and the same vehicle is listed as being on their lot. "Can I interest you in another vehicle?" Um no, that's why I'm looking online. So I don't have to deal with sleazy dealers...
3 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

Hello Ty,
thank you for your feedback. We have made a note in our office to keep our inventory updated on a daily basis so that this situation does not happen again. If you would like to further discuss this matter, please contact me at your earliest convenience along with the specific vehicle details so we can get to the bottom of this .
Best, Heather Easling
Owner Loyalty Manager
heasling@nissancoolsprings.com
(615)861-8514
Jun 10, 2016
We purchased out vehicle at this location. Everyone we worked with was respectful and patient with us as we needed very specific, and unique features. We were very happy with our experience. We will recommend this place to our friends in the future.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

Sondra, thank you for the review! We are pleased to hear our team provided you with an excellent experience. They will be pleased to hear your kind words. We appreciate your business and hope to see you again in the future.
May 23, 2016
Excellent- very quick call back with information
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

Virginia thanks for your review! We're glad you had an excellent experience and received a quick call back from us. We hope to see you again in the future.
May 14, 2016
Spoke with two individuals about the same vehicle while informing both that I was already speaking with one another. After coming to find out thtough one representative the vehicle was out of my price range, I received another email days later fr the other one providing pictures of the vehicle. As if it weren't online for me to see already. Just seemed like a slap in the face after I found out it was out of my price range.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

Taylor,
Thank you for your feedback. I would like to have the chance to turn your negative experience into a positive one. Will you please reach out to me at your earliest convenience? I hope to hear from you soon.
Best, Heather Easling
Owner Loyalty Manager
heasling@nissancoolsprings.com
(615)861-8514
May 13, 2016
deepanath
replied soon
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

Thank you for the review. Please feel free to let us know if there is anything we can do for you in the future. We hope to see you again.
May 13, 2016
Jlinn74
Asked for more pictures of the vehicle, they took too long to respond and sent very few pictures
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

Hello, Jlinn.
We appreciate your feedback and have made a note of it in the office. We are always looking for ways to continue to improve for all our future and current customers. If you will give me a chance, I would like to turn your negative experience into a positive one. Please feel free to contact me at your earliest convenience and I hope to hear from you soon.

Best, Heather Easling
Owner Loyalty Manager
heasling@nissancoolsprings.com
(615)861-8514
Apr 20, 2016
It was a good experience, I was contacted and given an appointment. I visited the site where I was greeted and shown the car i inquired about. My visit was curious and informative .
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

J, we are pleased to hear our team provided you with a good experience. We appreciate your business and hope to see you again in the future.
Apr 5, 2016
Dealer responded as soon as possible I just don't have to go to dealership
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

Thanks for the 5-star review Chris! We're happy to help.
Mar 23, 2016
Very pleasant experience over all.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Nissan of Cool Springs:

Thank you so much for the five-star review! I'm glad to hear you had great experience at Nissan of Cool Springs. We'll make sure to take good care of you and your vehicle in the years to come.

Thanks,
Ashli Richardson
Owner Loyalty Manager
arichardson@nissancoolsprings.com
(615)790-2500
Read 7 old reviews
Nov 30, 2015
I contacted them about a 2008 535i for a good price, and they emailed me back promptly when I asked for the carfax, which was good but then it went down hill. They emailed me back after I inquired about the damage done in the one accident on the carfax, And they said they weren't going to keep the vehicle because they didn't see before that the check engine light was on. However, two weeks later, there is the car. Still listed and still broken...
2 of 4 people found this review helpful.
Is this helpful? Yes | No
Nov 10, 2015
Worked with Zack, he did a wonderful job! He responded to all my questions about vehicle. I felt he was honest . I wish i could have made the deal just because of the effort and time he put into trying to make it work. If you go to Nissan of Cool Springs ask for Zack!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 18, 2015
Waited for days to respond . Nothing . I tried a second time to be told car sold. it's OK to tell me car is pending. Hate being ignored
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 4, 2015
The advertised price was a baiting tactic. They raised the price $2000 as soon as I inquired about the truck.
Is this review helpful? Yes | No
Jul 31, 2014
Short version: Terrible communication. Longer Version: I was initially emailed about 5 min after showing interest via Car Guru. I was impressed and responded to the email immediately. I never heard back after a few hours so I called. The salesman who emailed me wasn't available so I left him a message. The next day I sent another email and called again to finally speak to another dealer who said the car wasn't on their lot. 10 days later I get an email from the initial salesman asking if I was interested in the same pathfinder that I had inquired about. I emailed back and said yes and explained my frustrations. He then responded with an apology and said the vehicle wasn't available. I was motivated to buy first day of contact but apparently there was no car to buy.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 31, 2014
Dealer did not respond after technical questions asked for
Is this review helpful? Yes | No
Jan 13, 2013
Great rriendly service from Internet salesman, Doug, and Finance Manager. However, I still felt there was alot of waiting, even after a deal had been made.
Is this review helpful? Yes | No

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