Toyota of Cool Springs

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Express Lube, New Owner Events, Rent A Car, Toyota Certified
Used Vehicles, Toyota Tire Center

1875 West McEwen Drive
Franklin, TN 37067

Sales: (844) 262-8314

Service: (888) 355-0830

Today 9:00am - 8:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
May 1, 2017
EuroVan_712
Followed up with questions promptly!
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Apr 10, 2017
Good response
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Mar 16, 2017
They were very nice and prompt in contacting me and even though I flew all the way out to Tennessee from Florida and decided against purchasing the car, I felt they were very understanding and there was no undue pressure used to get me to purchase or take advantage of my situation. I actually really appreciated it that.
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Mar 7, 2017
Great experience. Very nice
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Feb 23, 2017
Kadett_3668
Dealer was very nice and responded quickly but vehicle was already sold.
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Feb 9, 2017
Couldn't work out a deal, but the dealership was responsive.
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Feb 7, 2017
fish1771
Has been good. Ongoing
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Jan 3, 2017
markn812
car had over spray all over the body, i drove 400 miles to see that the car was not ready for sale
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Nov 28, 2016
Told me the vehicle did not pass inspection & was being sent to Auction.
2 of 2 people found this review helpful.
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Nov 23, 2016
I enjoyed a no-pressure sales approach from George Ashmore. Customer service was excellent, from a visit from the GM after my test drive to a follow up call from the owner of the dealership a couple of days later. Great experience.
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Nov 8, 2016
Responsive and eager to work with me on price. We were just too far apart on asking price and my budget. Wasn't their fault, though.
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Nov 1, 2016
Brett Iott was extremely professional and knowledgeable without ever being pushy. I will highly recommend him to others!
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Oct 26, 2016
Great guy that called and explained truck details, however by me living out of town the vehicle sold before I could get there. I would highly recommend this dealership.
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Oct 5, 2016
This dealer did contact me, but the car I wanted had been sold. He has contacted me several times to see if I have found a car and to let me know he is still looking for the type of SUV I want in my price range.
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Oct 2, 2016
None of the cars we were interested were available to see. Seems their website is not updated as it should be.
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Aug 7, 2016
Great. They followed up several times and we had a good dialogue.
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Jul 4, 2016
The sales associate contacted me regarding my inquiry and he was very pleasant and straightforward about the price. We unfortunately could not negotiate a sale, i needed it to be about 3k less and they could not meet that request, which is understood...guess it depends on how badly I wanted to blow my budget and how much they wanted a sale, either way, they were friendly and responded quickly.
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Jun 9, 2016
Great
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Jun 4, 2016
They were very responsive
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Jun 2, 2016
Timely response and very polite.
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May 22, 2016
tnrr32
Actually I received two different contacts from this company. That makes it difficult to know how to respond. Did finally have a nice contact with one person.
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May 18, 2016
Incorrect details for car. Seems like a ploy for consumers to reach out.
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May 9, 2016
Internet manager contacted me swiftly, politely and with part of the information I requested. He also indicated when he would be able to provide the requested photo. Unfortunately the vehicle sold in a day or two and I was informed of this. Since then the dealership has contacted me again to offer assistance in finding another vehicle.
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May 4, 2016
They had sold the car and still called us to came and see it knowing well it was sold, That was very low
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May 4, 2016
Very friendly, knowledgeable, helpful, and courteous
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May 1, 2016
Will West was an awesome salesman.
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Apr 29, 2016
The salesperson contacted me within 24 hours. They gladly gave me the information I was looking for. Initially, I told them I would come up and test drive the car. I live 2 hours away and after thinking about it, I realized the minivan I was interested in was not exactly what I looking for. I let them know and they invited me to come anytime in the future. Very helpful and great experience.
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Response from Toyota of Cool Springs:

Thank you for leaving a great review, Becky! We are pleased to hear you had an excellent experience with our team. We greatly appreciate your business and look forward to seeing you again for all your future car needs.
Apr 20, 2016
Great to work with had sold the car but followed up to let me know and look for what I needed
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Response from Toyota of Cool Springs:

Wayne, thank you for leaving a great review! We appreciate your business and hope to see you again in the future.
Mar 21, 2016
dealer responded quickly & kept me updated
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Response from Toyota of Cool Springs:

We are pleased to hear your experience was a quick and pleasant one! We appreciate your business and hope to see you again in the future.
Feb 17, 2016
Responded quickly and was very helpful
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Feb 5, 2016
They would say they would get back with you and at first they did. Once I talked a bout a trade in they raise the price $2,000.00 and when I ask about it they said it was sold but still had it on line a week later. Don't thing they was honest about the deal.
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Read 11 old reviews
Jan 26, 2014
Car sold.
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Apr 5, 2013
good communication but prices much too high
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Mar 20, 2013
Felt the car we were looking at was over priced. We would have purchased the car had I felt we could have reached a fair price.
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Feb 15, 2013
bad attitude no way I would buy a car there, no stars for them.
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Dec 12, 2012
very good response
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Oct 17, 2012
The sales and service representative was very prompt in pursing the vehicle of our needs. They also kept following up until our purchase was made.
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Jun 26, 2012
I got a great price on the car. Salesman was very marginal. Overall expierence was just OK. But, the car was worth it.
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May 22, 2012
Need to work on knowledge of their inventory!
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May 10, 2012
The sales department was excellent.
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Apr 4, 2012
It was a really good experience. Typically, I can't stand buying a new car. I don't like used car salespeople. These guys were absolutely awesome.
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Mar 15, 2012
Dealer lied to me about price of car. We made a deal on the phone for an "out the door" price. After driving 2 1/2 hours, the dealer jumped the price with a "doc" fee of $498.00. I wouldn't do business with this dealership if he were to give me the car.
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