Mike Anderson Chevrolet of Chicago
5333 West Irving Park
Chicago, IL 60641
Sales: (773) 786-9095 |
Service: (773) 465-2000 |
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41.94839859008789
-87.74430084228516
Chicago, IL 60641
Mike Anderson Chevrolet of Chicago
5333 West Irving ParkChicago, IL 60641
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Sboozley
Nov 27, 2016
Dealer took 5 hours to follow up on a sales order request. When
they did finally call back they said someone was just looking at
the truck we had start d the buying process on and they sold it,
Any other dealers would had completed the entire process in
under an hour.
Internet sales department means you should be able to sell over
the Internet, would not recommend them to anyone.
Response from Mike Anderson Chevrolet of Chicago:
Sboozley, I apologize about the inconvenience you went through! We do get quite a bit of inquiries on our vehicles and may have been waiting to see if a customer that was already in the showroom was going to purchase or not before getting back to you.
I would like to offer you $500 off the online price off another vehicle to make up for our error on this matter... Also if you could please contact me I would greatly appreciate it so that I can clearly understand where the breakdown happened...
Thanks,
Eric Jones
eric.jones@mikeandersonchevrolet.com
773-465-2000
I would like to offer you $500 off the online price off another vehicle to make up for our error on this matter... Also if you could please contact me I would greatly appreciate it so that I can clearly understand where the breakdown happened...
Thanks,
Eric Jones
eric.jones@mikeandersonchevrolet.com
773-465-2000
CarGurus
https://www.cargurus.com
rich
Oct 3, 2016
Horrible . I had to call twice to find out why, when I was told I would get a call back in a few minutes. that never happened. The next day (Friday) I made contact and made the deal with Eric the internet sales manage, agreed upon a price and gave him my credit card info as he requested to hold the car . Saturday he emailed me the purchase order so that we could get a cashiers check from the lender on Monday. I told him that I was in Spokane ,Wa and would book a flight to pick the car up the following weekend . He agreed and told me that he put a hold on the car and It was ours. My son and I had spent numerous hours in time and I paid for a flight to Chicago Saturday after talking with Eric. Monday about 10 am I received a call from Eric telling me that they had sold the car to someone. I replied that I had paid for a flight that could only be cancelled within 24 hours. He didn't care. I asked to speak with someone higher up and finally talked to Jason . the general manager and he could have cared less , was rude unapologetic and basically told me that he wasn't going to sit on a car for anyone. My next step is to contact the bbb, and anyone else that can affect their future business since they are rude ,dishonest and could care less about integrity . Im far from done.
Response from Mike Anderson Chevrolet of Chicago:
Richard,
Please forgive us for any misunderstanding... The deposit was to hold the price and since you were an out of state buyer the car would have been held once proof of financing was provided which you were taking care of in your own state...
Please forgive us for any misunderstanding... The deposit was to hold the price and since you were an out of state buyer the car would have been held once proof of financing was provided which you were taking care of in your own state...
Show older dealer reviews 4
CarGurus
https://www.cargurus.com
Harold
Dec 11, 2011
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