Miami Lakes Automall

Ready to make a deal still waiting on a eta of a vehicle since the beginning of the week, meanwhile I’m getting daily emails about the vehicle that isn’t even at dealership yet....

Response was good just looking for more pictures

No pic advertized and no pic furnished when I asked

OK experience. They really focuse on trying to get me to come into the dealership when I explained to them I was trying to handle most of the process virtually. I purchased my vehicle from another dealership.

Called me 4 times in 3 min. Hung up every time. I called back and the person on the other end denied calling. Then hung up. Finally the manager called and he said he was going to speak with the sales person. Don’t know if he did

Lots of calls and emails from them. They said van was available but never gave me any more info that I was asking for. Only one pic on car gurus. No other pics or video... no information

Very courteous

Answered all my questions

Great experience

Awesome

Great place they couldn't get me the deal I wanted on the car I originally wanted but the general manager Bijion was amazing called me back the next day with a better deal which I ended up taking!

So far they have shown me nothing but great service, they have worked with me even me being out of state.

Numerous pics, emails, and info.

Contacted, got email back they would follow up, but no further information from a sales representative. Another email a week later asking if they had answered my question. But no one besides that emailed me and answered my questions.

Lucy@Miami Lakes responded very quickly to my request for information. Professional interaction. I'm not located close to them ,but would definitely consider buying from them. Unfortunately, someone else purchased the vehicle I was interested in. Through no fault of the dealer. I just couldn't put everything in place fast enough. Would consider using them in the future.

The worst car buying experience I've ever had. The internet customer service people tried to be helpful. I could never get to speak to a salesperson about structuring a deal. They kept giving me excuses as to why I wasn't contacted. Gave up trying to buy their car. I would not recommend Miami Lakes Auto Mall. They get an F in customer service!!

Good

Nice folks

Good

Outstanding....

The car was listed for 39k after all the fees and charges the car was 46k I work at a dealership and I never saw so many charges and fees. The car had only 5k miles on it. I wish we could have made a deal.

Was dealing with salesman and he said the sales manager wanted to talk to me. He was supposed to call me but he never did

They contacted me few times by messages sorry that I am wayto far for the deal thank you

Great Communication!!

Dealer has low ball price. Did not include CPO fee of $1000. Price listed should be selling price. People know dealer fee, taxes and government required fees are extra. Not these other profit fees for the dealer

Very helpful.

All contact done by email or text. I’m in different part of state miles away from dealership. Many follow ups from several different people at dealership from internet sales to floor sales Unfortunately vehicle sold before ( I ) made a decision to purchase. Even though I’m close to a 1000 miles from dealership I would and DEFINITELY will shop with them again

Picture shows black/white, narrative states ginger beige/brown. Someone got back to me and stated ginger beige/black. They do not even know what color the car is. Do not waste your time with them. Cannot even answer the easiest of questions.

Horrible! Dealer’s fees are through the roof, they charge for a $1400 for a GPS tracking system but can’t tell you where in the car it’s located and can’t be removed. The advertised prices are wrong, the price they quoted me was 30% more than was on Car Gurus. Their inventory was tiny, so not many options at all.

Contact was was nice and not too aggressive

Prompt and professional service.

Very responsive sales team. They were willing to work with me to some extent, but were not able to get their vehicle down to match a nationally listed low price. I would definitely consider doing business with them.

It was originally listed at $50,952.00 but when you start talking to them the price keeps going up. To get this price you have to be a Serving Military member or a Policeman or a Fireman, you have to Finance through one of Their Lenders and one other restriction. I see now that they have raised the LISTED PRICE to $51,952.00 I bet you still can't get it out the door for under $62.000.00!!!!! I would call this BAIT and SWITCH.

Fantastic experience. Great customer service. Will recommend them to all of our friends. Thanks!

Wouldn't do business with them. I asked several times for an out the door price including all fees. the would never give it to me. Talked around the subject the hole time. Got Out the door pricing form 3 other dealers.

Got in touch with me multiple times

Emails were responded to quickly and informatively. Good customer/potential client communications. John

Total joke spoke with 5 different people who all use the same company line, come on down but not one gave me a price for the vehicle, why have the internet if you can’t use it

They contacted me and I put in an offer. Never heard back. I even called and still never heard back, no counter.

Excellent service

Left waiting in showroom, no salesman assisted my wife & I, we eventually left, poor to non existent customer relations

I do not recommend this dealer. Customer are tricked into setting the final bill. For us counted $ 2,000 of additional payments. Explained such money mandatory insurance against theft. They promised to return $ 5,000. Why then do insurance companies exist? Spent 2 days of time and money on fuel. The salon is empty. There are no people there. And now I understand why.

Good

Jorge Was good

Jorge was slow to respond to emails. He lost a sale because he didnt respond in what I would consider a timely manner. Bought the car somewhere else as a result.