Mercedes-Benz of Catonsville

6631 Baltimore National Pike
Catonsville, MD 21228

https://www.mercedesbenzofcatonsville.com

Sales: (410) 457-3087

Service: (410) 788-7744

Closed Today (Sun)

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Sales Reviews (36)

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May 7, 2018

Jesse

Fast response

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Mar 13, 2018

GuruZ3RHY

Excellent customer service, very friendly and helpful.

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Mar 8, 2018

Mark

Excellent service.

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Mar 4, 2018

Tarabbc

Car was great and great price point, dealer reached out to me but unfortunately I was unable to test drive the vehicle as some one jumped on that amazing car before me.

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Jan 31, 2018

GuruZJJ5

Responded promptly but dealer was to far

0 of 1 people found this review helpful.

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Jan 27, 2018

deb8907

Disorganized. Vehicle not ready. No one asked if they could help us. Vehicles are in no specific order everything is mixed up. Disappointed.

1 of 1 people found this review helpful.

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Response from current dealership owner:

Hi there, I would like to get some more details about your experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
Mercedes-Benz of Catonsville
comments@koons.com

Jan 5, 2018

Sandy

Great experience, Dennis contacted me right away, unfortunately the vechicle was sold

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Response from current dealership owner:

Thanks for the review!

Jan 3, 2018

jfspumc

They were most professional. Due to some family illness we did not travel to see them. We live at the beach and are in that area only when visiting family.

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Response from current dealership owner:

Thanks for the review!

Dec 30, 2017

John

Very efficient

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Dec 21, 2017

GuruZQFXC

Terrible. I talked to the salesperson and told themI was coming to look at the car. When I got there- the car was damaged, not inspected, and not ready for sale. The said they would let me know when it is. I laughed.

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Oct 28, 2017

Donna

It was a fantastic experience !!!!!!!!!!!!!!!!!!!!!

1 of 1 people found this review helpful.

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Oct 3, 2017

Shaun

Good communications - didnt have the vehicle I wanted

1 of 1 people found this review helpful.

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Oct 3, 2017

Meme

Dealer wad nice and courtesy

1 of 1 people found this review helpful.

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Oct 1, 2017

dan

Very quick response and very professional

1 of 1 people found this review helpful.

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Aug 26, 2017

BENZNBMW11

I went in for a test drive, when i got back and looked around i noticed it had been scuffed on the front bumper and a belly pan cover was missing, wanted me to put money to hold it until it was done and was very pushy and acted like I must buy it no matter what, I was waiting and waiting from the moment i got there, my salesman would come and talk to me for a moment and then leave for a long while, I asked him to have it fixed and i would come back and see it again but he has never followed up with me, certainly my experience there was far short of what i was expecting, now having been a week since then with no follow up I am certain if they followed up I wouldnt give them the business

10 of 10 people found this review helpful.

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Jul 26, 2017

bao

good

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Jul 14, 2017

David

Contact was cordial and friendly. Dave

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Jul 6, 2017

ehud

Professional and responsive

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Jul 4, 2017

Maestro_6825

The service is wonderful

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May 12, 2017

ShencoHornet

Good experience with this dealer. Dennis was quite accommodating as we worked through traffic and weather to get there. Beautiful facility. Very nice place to wait for any reason!

3 of 3 people found this review helpful.

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Response from current dealership owner:

Shencohornet, thank you for the high star rating!

May 2, 2017

Darryl

I received multiple emails when interested in the vehicle. I also got a call from an employee (Alexis) to set up a test drive. The day I was scheduled for the test drive, I went online to see if the price had dropped. I couldn't find the car. . So I sent an email. I was emailed back by Robin telling me the car was sold. Alexis told me if they sell the car I will be notified. Coming from 45 miles away, she didn't have the courtesy to call. I guess it's all about the sale, and not the customer. I have several friends who purchased vehicles from the dealer. But I won't do business with the. The car was for my daughter. Then I was looking to purchase a car for myself.

6 of 9 people found this review helpful.

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Apr 2, 2017

Craig8405

This dealship was very informative and I really enjoyed working with them but the car got sold before I could get to it these guys are a decent dealership public you'll like these guys

1 of 1 people found this review helpful.

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Mar 19, 2017

felicia

Very customer friendly, knowledgeable, informative. Dennis and sales manager Steve were awesome.

1 of 1 people found this review helpful.

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Feb 15, 2017

Dave

Reasonably positive in all respects except we did not close the deal; I am shopping for a specific model vehicle with a limited list of option requirements. Sometimes that is hard to communicate firmly to a sales person who has a vehicle to sell that does not quite fit the bill. That was the case here.

1 of 1 people found this review helpful.

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Dec 16, 2016

David

Yes they did and they were very good

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Nov 17, 2016

Bryan

A+ Very knowledgeable and not pushy!

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Nov 10, 2016

sandra

He was pleasant unfortunately we could not reach a price that was best for the both of us

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Nov 1, 2016

Bruno

They were very fair and answered all my questions.

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Oct 27, 2016

Rohit

Quick to respond. Duanne in sales is great to work with. Service Dept could do with better commitment levels. They promised me a loaner but made me wait for hours while they fixed a part.

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Oct 26, 2016

Suellen

Great

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Oct 21, 2016

Roger

Dennis Epps was very responsive, friendly, courteous and accommodating.

1 of 1 people found this review helpful.

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Oct 14, 2016

John

Got a automated e-mail from the sales manager stating a salesperson would contact us. They never did. Called and set up a test drive at a nearby dealer they owned. Salesperson didn't follow through. Never even saw the vehicle.

2 of 2 people found this review helpful.

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Sep 22, 2016

Susy

Sales consultant was perfect in all regards.

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Jul 9, 2016

Vanessa

Good response time

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Jun 12, 2016

Monica

Great follow up by salesman, I decided to go with a bewer model G37.

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Jun 11, 2016

Luis

Left several messages for used car manager Destin. I was ready to buy the car on line .Finally got a hold of Eric one of the salesman to finalize the purchase of the car . Several hours later received a call from Eric they sold the car to someone who was in the dealership at that time. Next day I went to the local dealer in Durham and received a great deal for the same car with superb service. Don't do business over the Internet or phone with this dealer. Terrible response and service.

5 of 5 people found this review helpful.

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Read 17 old reviews

Apr 11, 2016

jeffwick

Crazy Horrible experience. I still cant believe this could happen at an actual Mercedes dealership! I negotiated on the phone and through email with salesman Dennis . After both agreeing to price and delivery for the purchase of a GLC 300 we confirmed that I would wire transfer cash payment in full the next morning. About two hours later Dennis emailed back that the vehicle had been sold. I immediately called back and was told by the "Sales Manager" Destin that our binding agreement was null and void. BUYER BEWARE - DO NOT ATTEMPT TO PURCHASE FROM OUT OF STATE OR ON-LINE FROM THIS DEALER!!!

8 of 8 people found this review helpful.

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Feb 27, 2016

John

Very good

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Feb 22, 2016

Sam_v

They payed $11000 for my trade in and they have the same car with he same mileage for $ 16000 !!! They suck

3 of 3 people found this review helpful.

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Jan 28, 2016

Desiree

Great response time, friendly and great vehicle inventory

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Jan 6, 2016

LeoSac

Responded quickly, nice facility, beautiful car. A little pushy but I guess it is their job to sell cars.

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Dec 27, 2015

John

Excellent communication

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Dec 26, 2015

Richard

Great experience. Dealer was very responsive and easy to deal with. No high pressure sales. I ended up flying in to pick up the new vehicle and would highly recommend this dealership.

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Nov 29, 2015

curtwask

These guys would only respond sometimes. At my last contact they were supposed to send pictures and I never heard back. They were very rude and difficult to work with.

2 of 2 people found this review helpful.

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Nov 19, 2015

craig

Very quick response and they were willing to negotiate

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Response from current dealership owner:

Thanks Craig!

Nov 9, 2015

Mark

Very professional

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Response from current dealership owner:

Thanks for the review!

Oct 2, 2015

Paige

Tough to negotiate a great deal! Only fair deals.

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Dec 21, 2014

Amanda

I bought the vehicle!

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Oct 25, 2014

Deirdre

I had already been approved for financing through my credit union and they still shopped me around to other lenders. I did not like having all those inquiries on my credit report. Also, I went in on a Saturday and because they did not do as told, the loan was nor processed until Wednesday.

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Sep 7, 2014

hendra

Great service! Dennis and Jason where Amazing!

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Jul 7, 2014

Bill

They were very helpful, and in fact answered my email request on a Sunday, when the dealership was closed. Thank you Eric for your quick response. I told him right upfront that if I didn't buy the used vehicle I had questions about, I would buy a new one from the dealership one mile from me. He stayed focused on the used vehicle, and said "good luck" when I told him I decided on the new vehicle.

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May 15, 2014

Keshawn

Awesome

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Jul 22, 2013

Howard

excellent service. worked with Dennis Epps.

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Mercedes-Benz of Catonsville