Mercedes-Benz of Catonsville

6631 Baltimore National Pike
Catonsville, MD 21228

https://www.mercedesbenzofcatonsville.com

Sales: (410) 457-3087

Service: (410) 788-7744

Today 9:00am - 8:00pm

(Closed Now)

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Sales Reviews (33)

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BENZNBMW11

Aug 26, 2017

I went in for a test drive, when i got back and looked around i noticed it had been scuffed on the front bumper and a belly pan cover was missing, wanted me to put money to hold it until it was done and was very pushy and acted like I must buy it no matter what, I was waiting and waiting from the moment i got there, my salesman would come and talk to me for a moment and then leave for a long while, I asked him to have it fixed and i would come back and see it again but he has never followed up with me, certainly my experience there was far short of what i was expecting, now having been a week since then with no follow up I am certain if they followed up I wouldnt give them the business

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bao

Jul 26, 2017

good

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David

Jul 14, 2017

Contact was cordial and friendly. Dave

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ehud

Jul 6, 2017

Professional and responsive

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Maestro_6825

Jul 4, 2017

The service is wonderful

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ShencoHornet

May 12, 2017

Good experience with this dealer. Dennis was quite accommodating as we worked through traffic and weather to get there. Beautiful facility. Very nice place to wait for any reason!

1 of 1 people found this review helpful.

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Response from Mercedes-Benz of Catonsville:

Shencohornet, thank you for the high star rating!

Darryl

May 2, 2017

I received multiple emails when interested in the vehicle. I also got a call from an employee (Alexis) to set up a test drive. The day I was scheduled for the test drive, I went online to see if the price had dropped. I couldn't find the car. . So I sent an email. I was emailed back by Robin telling me the car was sold. Alexis told me if they sell the car I will be notified. Coming from 45 miles away, she didn't have the courtesy to call. I guess it's all about the sale, and not the customer. I have several friends who purchased vehicles from the dealer. But I won't do business with the. The car was for my daughter. Then I was looking to purchase a car for myself.

0 of 2 people found this review helpful.

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Craig8405

Apr 2, 2017

This dealship was very informative and I really enjoyed working with them but the car got sold before I could get to it these guys are a decent dealership public you'll like these guys

1 of 1 people found this review helpful.

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felicia

Mar 19, 2017

Very customer friendly, knowledgeable, informative. Dennis and sales manager Steve were awesome.

1 of 1 people found this review helpful.

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Dave

Feb 15, 2017

Reasonably positive in all respects except we did not close the deal; I am shopping for a specific model vehicle with a limited list of option requirements. Sometimes that is hard to communicate firmly to a sales person who has a vehicle to sell that does not quite fit the bill. That was the case here.

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David

Dec 16, 2016

Yes they did and they were very good

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Bryan

Nov 17, 2016

A+ Very knowledgeable and not pushy!

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sandra

Nov 10, 2016

He was pleasant unfortunately we could not reach a price that was best for the both of us

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Bruno

Nov 1, 2016

They were very fair and answered all my questions.

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Rohit

Oct 27, 2016

Quick to respond. Duanne in sales is great to work with. Service Dept could do with better commitment levels. They promised me a loaner but made me wait for hours while they fixed a part.

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Suellen

Oct 26, 2016

Great

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Roger

Oct 21, 2016

Dennis Epps was very responsive, friendly, courteous and accommodating.

1 of 1 people found this review helpful.

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John

Oct 14, 2016

Got a automated e-mail from the sales manager stating a salesperson would contact us. They never did. Called and set up a test drive at a nearby dealer they owned. Salesperson didn't follow through. Never even saw the vehicle.

1 of 1 people found this review helpful.

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Susy

Sep 22, 2016

Sales consultant was perfect in all regards.

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Vanessa

Jul 9, 2016

Good response time

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Monica

Jun 12, 2016

Great follow up by salesman, I decided to go with a bewer model G37.

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Luis

Jun 11, 2016

Left several messages for used car manager Destin. I was ready to buy the car on line .Finally got a hold of Eric one of the salesman to finalize the purchase of the car . Several hours later received a call from Eric they sold the car to someone who was in the dealership at that time. Next day I went to the local dealer in Durham and received a great deal for the same car with superb service. Don't do business over the Internet or phone with this dealer. Terrible response and service.

1 of 1 people found this review helpful.

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jeffwick

Apr 11, 2016

Crazy Horrible experience. I still cant believe this could happen at an actual Mercedes dealership! I negotiated on the phone and through email with salesman Dennis . After both agreeing to price and delivery for the purchase of a GLC 300 we confirmed that I would wire transfer cash payment in full the next morning. About two hours later Dennis emailed back that the vehicle had been sold. I immediately called back and was told by the "Sales Manager" Destin that our binding agreement was null and void. BUYER BEWARE - DO NOT ATTEMPT TO PURCHASE FROM OUT OF STATE OR ON-LINE FROM THIS DEALER!!!

3 of 3 people found this review helpful.

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John

Feb 27, 2016

Very good

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Sam_v

Feb 22, 2016

They payed $11000 for my trade in and they have the same car with he same mileage for $ 16000 !!! They suck

1 of 1 people found this review helpful.

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Desiree

Jan 28, 2016

Great response time, friendly and great vehicle inventory

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LeoSac

Jan 6, 2016

Responded quickly, nice facility, beautiful car. A little pushy but I guess it is their job to sell cars.

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John

Dec 27, 2015

Excellent communication

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Richard

Dec 26, 2015

Great experience. Dealer was very responsive and easy to deal with. No high pressure sales. I ended up flying in to pick up the new vehicle and would highly recommend this dealership.

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curtwask

Nov 29, 2015

These guys would only respond sometimes. At my last contact they were supposed to send pictures and I never heard back. They were very rude and difficult to work with.

1 of 1 people found this review helpful.

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craig

Nov 19, 2015

Very quick response and they were willing to negotiate

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Response from Mercedes-Benz of Catonsville:

Thanks Craig!

Mark

Nov 9, 2015

Very professional

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Response from Mercedes-Benz of Catonsville:

Thanks for the review!

Paige

Oct 2, 2015

Tough to negotiate a great deal! Only fair deals.

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Read 6 old reviews

Amanda

Dec 21, 2014

I bought the vehicle!

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Deirdre

Oct 25, 2014

I had already been approved for financing through my credit union and they still shopped me around to other lenders. I did not like having all those inquiries on my credit report. Also, I went in on a Saturday and because they did not do as told, the loan was nor processed until Wednesday.

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hendra

Sep 7, 2014

Great service! Dennis and Jason where Amazing!

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Bill

Jul 7, 2014

They were very helpful, and in fact answered my email request on a Sunday, when the dealership was closed. Thank you Eric for your quick response. I told him right upfront that if I didn't buy the used vehicle I had questions about, I would buy a new one from the dealership one mile from me. He stayed focused on the used vehicle, and said "good luck" when I told him I decided on the new vehicle.

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Keshawn

May 15, 2014

Awesome

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Howard

Jul 22, 2013

excellent service. worked with Dennis Epps.

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