JBA Infiniti

8431 Baltimore National Pike
Ellicott City, MD 21043

Sales: (443) 420-8626

Service: (410) 480-1000

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
May 28, 2017
Typical bait and switch. I would never buy a car from these guys. Coincidence that it was just sold as I called.
1 of 1 people found this review helpful.
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Apr 5, 2017
Excellent!!!
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Nov 22, 2016
I had a great experience my salesman name was Greg and he walk through every step with me very patient and humble young man thanks again for everything
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Oct 19, 2016
Everyone did an excellent job. Very customer focused.
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Oct 5, 2016
Great friendly team that knows their business.
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Sep 22, 2016
Great service from my sales guy and his team. Plan to by my next vehicle from there. They where great!!!
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Aug 31, 2016
Dealership was nice, car was not as nice as described.
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Aug 21, 2016
Very responsive. Did not pressure me. Big value. I would call them when I'm ready to buy.
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Aug 9, 2016
Dealer was great thank you mr .vicent
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Aug 8, 2016
Great people!
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Jul 19, 2016
Theirs appears to be a bot that autob reponds. Fast response none-the-less
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Jun 16, 2016
Contacted dealer received an email quote when I called back in less than 24 hrs price increased almost 2k...
2 of 2 people found this review helpful.
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Jun 15, 2016
they contacted me quickly. They showed me the vehicle and never pressured or pushed or harassed me.
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May 27, 2016
Overall, this was a somewhat pleasant car buying experience. Expressed interest in the listed vehicle, and was contacted very soon after reaching out. I was able to arrange an appointment for a test drive the very next day. In the end, I did buy the vehicle as it was a good deal. My only possible complaint would be the length of time for the car buying process from start to finish ... dealer did apologize for the delays profusely, citing that it was a busy day for them.
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May 9, 2016
I never got a chance to go to see the car
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Apr 27, 2016
This Dealer didn't seem to have the right person contact me.
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Apr 15, 2016
Amazing overall experience , love the car I got for a well price tag .
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Apr 13, 2016
Followed up, provided helpful information.
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Apr 4, 2016
The outreach business development manager was awesome. Within minutes of submitting an online inquiry she sent an email and called to confirm my submission was received and to set up an appointment. After getting to the dealership things went south. The sales rep was very inattentive and scrambling around the dealership trying to close multiple deals. Two hours later we were told he would have to call us to tell us the terms of our deal as the Finance Manager was gone for the evening. After multiple calls and text messages, the sales rep kept giving us the runaround. It seemed that he was too busy to deal with us. Subsequently, we ended up going to another dealership and seamlessly purchasing a vehicle. Overall, it seemed that JBA Infiniti is a good dealership, but we were unfortunately stuck with a subpar sales representative.
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Mar 28, 2016
Poor. Vehicle had wrong top on and was rain soaked inside. They did replace the top, but I did go back to see it. Wouldn't go there again.
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Feb 25, 2016
Excellent customer service
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Feb 12, 2016
very pleasant people, fast response to inquire
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Feb 9, 2016
Quick Response and follow-up, I just found a better deal.
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Feb 6, 2016
Sales staff got back with me asap. And answers all my questions about the M37XS I was looking at.
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Dec 18, 2015
Very good response and willing to adjust to my schedule. Doug was great.
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Nov 4, 2015
Very good service would buy from there again.
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Oct 29, 2015
Very poor responses to follow-up commitments and communications. Eager to get the deal less inclined to follow thru and communicate status with the buyer
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Oct 9, 2015
Purchased this car
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Jun 30, 2015
I bought my car from this dealer - They were courteous and professional. The car prepared well and I was able complete the sale, leave my old car, and drive off in my new car within 2 hours.
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Read 7 old reviews
Mar 28, 2015
They made my purchase quuck and painless.
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Mar 16, 2015
No call back. After I called, the sales manager did not seem interested and was short...
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Jan 27, 2015
The staff was awesome! Everyone was professionally dressed, courteous, polite, and friendly. My call was answered in a timely manner, we made an appt, I did a test drive, and bought the car. The salesman even made arrangements for me to get my new vehicle home, the same day! The process was painless; I was done in just a little over 2 hours. I would absolutely recommend ANYone looking for a new vehicle to check JBA Ellicott City. You won't be disappointed...
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Dec 21, 2014
They were very pleasant to work with.
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Nov 29, 2014
Exceptional, forthright, honest, professional, flexible are the adjectives that come to mind when I think of JBA Infinity. And I didn't buy my Infinity there. The car I wanted sold the weekend I needed to think about my possible expenditure. I would and will return there, even though almost an hour away, when I am next in the market for a car. Five Stars!!
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Apr 18, 2014
Very helpful and responsive. Great experience.
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Feb 10, 2012
Eveyone at JBA exceeded my expectations! They listened to exactly what I was looking for and did not pressure me into anything else. They truly made my first car buying experience memorable! Highly recommend this dealer especially Thomas Reynols! He's AWSOME!
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