JBA Infiniti

8431 Baltimore National Pike
Ellicott City, MD 21043

http://www.jbainfiniti.com

Sales: (443) 420-8626

Service: (410) 480-1000

Today 9:00am - 9:00pm

(Closed Now)

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Sales Reviews (29)

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Bob

May 28, 2017

Typical bait and switch. I would never buy a car from these guys. Coincidence that it was just sold as I called.

1 of 1 people found this review helpful.

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Zerihun

Apr 5, 2017

Excellent!!!

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sherie

Nov 22, 2016

I had a great experience my salesman name was Greg and he walk through every step with me very patient and humble young man thanks again for everything

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Jerry

Oct 19, 2016

Everyone did an excellent job. Very customer focused.

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Eddy

Oct 5, 2016

Great friendly team that knows their business.

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Doneka

Sep 22, 2016

Great service from my sales guy and his team. Plan to by my next vehicle from there. They where great!!!

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Brian

Aug 31, 2016

Dealership was nice, car was not as nice as described.

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dave

Aug 21, 2016

Very responsive. Did not pressure me. Big value. I would call them when I'm ready to buy.

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ronald

Aug 9, 2016

Dealer was great thank you mr .vicent

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Troy

Aug 8, 2016

Great people!

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Thomas

Jul 19, 2016

Theirs appears to be a bot that autob reponds. Fast response none-the-less

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Vusi

Jun 16, 2016

Contacted dealer received an email quote when I called back in less than 24 hrs price increased almost 2k...

2 of 2 people found this review helpful.

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Kia

Jun 15, 2016

they contacted me quickly. They showed me the vehicle and never pressured or pushed or harassed me.

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David

May 27, 2016

Overall, this was a somewhat pleasant car buying experience. Expressed interest in the listed vehicle, and was contacted very soon after reaching out. I was able to arrange an appointment for a test drive the very next day. In the end, I did buy the vehicle as it was a good deal. My only possible complaint would be the length of time for the car buying process from start to finish ... dealer did apologize for the delays profusely, citing that it was a busy day for them.

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Ernesto

May 9, 2016

I never got a chance to go to see the car

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Eric

Apr 27, 2016

This Dealer didn't seem to have the right person contact me.

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Erik

Apr 15, 2016

Amazing overall experience , love the car I got for a well price tag .

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Frances

Apr 13, 2016

Followed up, provided helpful information.

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Greek Guy

Apr 4, 2016

The outreach business development manager was awesome. Within minutes of submitting an online inquiry she sent an email and called to confirm my submission was received and to set up an appointment. After getting to the dealership things went south. The sales rep was very inattentive and scrambling around the dealership trying to close multiple deals. Two hours later we were told he would have to call us to tell us the terms of our deal as the Finance Manager was gone for the evening. After multiple calls and text messages, the sales rep kept giving us the runaround. It seemed that he was too busy to deal with us. Subsequently, we ended up going to another dealership and seamlessly purchasing a vehicle. Overall, it seemed that JBA Infiniti is a good dealership, but we were unfortunately stuck with a subpar sales representative.

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walt

Mar 28, 2016

Poor. Vehicle had wrong top on and was rain soaked inside. They did replace the top, but I did go back to see it. Wouldn't go there again.

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Mdzakir

Feb 25, 2016

Excellent customer service

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Etonyo

Feb 12, 2016

very pleasant people, fast response to inquire

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Jay

Feb 9, 2016

Quick Response and follow-up, I just found a better deal.

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Harold

Feb 6, 2016

Sales staff got back with me asap. And answers all my questions about the M37XS I was looking at.

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Judy

Dec 18, 2015

Very good response and willing to adjust to my schedule. Doug was great.

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Ashlee

Nov 4, 2015

Very good service would buy from there again.

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Stuart

Oct 29, 2015

Very poor responses to follow-up commitments and communications. Eager to get the deal less inclined to follow thru and communicate status with the buyer

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Stacey

Oct 9, 2015

Purchased this car

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Simon

Jun 30, 2015

I bought my car from this dealer - They were courteous and professional. The car prepared well and I was able complete the sale, leave my old car, and drive off in my new car within 2 hours.

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Read 7 old reviews

cee

Mar 28, 2015

They made my purchase quuck and painless.

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Nathan

Mar 16, 2015

No call back. After I called, the sales manager did not seem interested and was short...

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Lokz

Jan 27, 2015

The staff was awesome! Everyone was professionally dressed, courteous, polite, and friendly. My call was answered in a timely manner, we made an appt, I did a test drive, and bought the car. The salesman even made arrangements for me to get my new vehicle home, the same day! The process was painless; I was done in just a little over 2 hours. I would absolutely recommend ANYone looking for a new vehicle to check JBA Ellicott City. You won't be disappointed...

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John

Dec 21, 2014

They were very pleasant to work with.

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Walt

Nov 29, 2014

Exceptional, forthright, honest, professional, flexible are the adjectives that come to mind when I think of JBA Infinity. And I didn't buy my Infinity there. The car I wanted sold the weekend I needed to think about my possible expenditure. I would and will return there, even though almost an hour away, when I am next in the market for a car. Five Stars!!

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Jim

Apr 18, 2014

Very helpful and responsive. Great experience.

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Rashaun

Feb 10, 2012

Eveyone at JBA exceeded my expectations! They listened to exactly what I was looking for and did not pressure me into anything else. They truly made my first car buying experience memorable! Highly recommend this dealer especially Thomas Reynols! He's AWSOME!

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