Lithia Reno Subaru

2270 Kietzke Lane
Reno, NV 89502

Sales: (775) 298-8895

Service: (866) 550-5118

Today 10:00 AM - 6:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 22, 2017
GuruZ95LY
came to look at used p.u. truck. greeted by rude salesman and then stuck in a cubicle. after 20 minutes with no further communication ...i left.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 26, 2017
The sales guy I deal with via email did not show, so I did a test drive with someone else. Nice people at this dealer.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 22, 2017
Very good
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 19, 2017
Good
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 5, 2017
I made an appointment to see a specific vehicle. When I arrived the vehicle had 2 flat tires. Then they refused to show me the inside of the car. They "bait and switched me".
7 of 8 people found this review helpful.
Is this helpful? Yes | No
Mar 28, 2017
Contact the dealer and the vehicle was sold. I won't know how the dealer would handle customer service in person. A representative did contact me.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jan 9, 2017
They have tried to contact me but I haven't responded yet.
0 of 3 people found this review helpful.
Is this helpful? Yes | No
Oct 12, 2016
Ask for more information and they never contacted me I went down to the dealership to look at vehicles have money in hand and not one sales person came out to help
9 of 10 people found this review helpful.
Is this helpful? Yes | No
Aug 1, 2016
agreed on deal to purchase, signed and shook on it. dealer came back with a mistake that they made and increased deal by about $4k. did not come down from sticker price and would not guarantee nav/dvd would be in working order. wanted as much money as they could get and would not work with me. kbb value at below $20k....
12 of 13 people found this review helpful.
Is this helpful? Yes | No
Jun 27, 2016
The dealer responded promptly to my request for information, saying that more information would be forthcoming. Unfortunately that was the last I heard. I never received another communication and their inventory is difficult to view online.
10 of 10 people found this review helpful.
Is this helpful? Yes | No
Jun 27, 2016
They had me run all over their lot looking for a vehicle they didn't have. Also tried to sell me other vehicles when I was specifically look for 1 on their website that of course they didn't have.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
May 7, 2016
Pretty good experience overall.
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 25, 2016
Carmela was amazing! Loved her auditude! Wish I could of bought the Mini Cooper but there was no title
2 of 5 people found this review helpful.
Is this helpful? Yes | No
Apr 9, 2016
Excellent follow up.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 30, 2016
I asked for information about a 2014 Forester, they responded about buying a 2016 vehicle. I don't understand this
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Mar 24, 2016
Just out of my price range.
1 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 18, 2016
Pleasant to deal with and helpful even though I bought elsewhere.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 4, 2016
Sal was fantastic, no pressure, easy sale!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 27, 2016
Absolutely awful. Had no idea what they were talking about, tried to convince me that a completely different car was the one I found online. Simply stopped responding to me when I asked questions. Will not even consider this dealer again.
7 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Lithia Reno Subaru:

Hello Hannah,

Thank you for the candid feedback on your experience with my sales staff at  Lithia Reno Subaru. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I will be taking corrective action based on your experience and will use this as a chance to improve our sales process.  If we can assist you with any other matters, please contact me directly.

Randy Goldman
General Manager
Lithia Reno Subaru
Feb 16, 2016
Great car. Bill was a no hassle salesman who promptly answered my questions and did a great job getting me out the door.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 12, 2016
Bought a car here. Good experience.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Read 14 old reviews
Nov 28, 2015
Car was not detailed and showed a lot of neglect. Did not buy.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Aug 1, 2015
jwtung
This car, WRX, is too young for me. However, the sales person, Austin, kept me happy twice as I brought my wife also for the test drive of both WRX and Legacy 3.6R. I have yet decided which one to buy, but Lithia Reno Subaru certainly is my choice for my upcoming purchase to replace my 92 SVX.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 12, 2015
I purchased a used Subaru
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 30, 2015
Had some errors in the description of listed car. Was manual not auto.... but otherwise good.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 20, 2015
they responded and said the car was no longer available (which seems like a very common occurrance, along with accuracy of your site info. example, losts of cars are listed as manual transmission, and they are actually automatic. a simple look at the vin can tell you this)
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 19, 2014
Good.
Is this review helpful? Yes | No
Oct 19, 2014
Took five days to respond and they raised the price of the car.
Is this review helpful? Yes | No

Response from Lithia Reno Subaru:

Dinah,

We apologize that it took five days for you to be contact. We would still appreciate your business and to talk to you about the vehicle you inquired about.

Sincerely,
Randy Goldman, General Manager
May 5, 2014
Didn't agree with price
Is this review helpful? Yes | No
Feb 16, 2014
Horrible! I could buy a 2013 at that price!
Is this review helpful? Yes | No
Dec 27, 2013
Salesperson was excellent, to the point, with no time wasted. I have no hesitation about walking onto their lot and engaging with a salesperson. From my view, their sales focus is to satisfy their customer. I didn't buy but test drove a vehicle in short order and received no undue sales pressure.
Is this review helpful? Yes | No
Nov 18, 2013
Marc1972Gray
Found the vehicle I wanted on CarGurus site at this dealership. The dealer told me to come down the next day to look the vehicle over. When I arived the dealership did not know where the vehicle was. Then they showed me another vehicle that blew smoke when it ran.
Is this review helpful? Yes | No
Feb 19, 2013
I think they are a great dealer and Lithia Reno Subaru is always there for their customers.
Is this review helpful? Yes | No
Feb 17, 2013
Tpfjr1
Internet supervisor responded. Sold vehicle prior to our arrival but did not inform us. Turned us over to another sales person to try and upsell into a less desire able vehicle.
Is this review helpful? Yes | No
Jan 11, 2012
The salemans was the best...I appreiciated his honest character, he took good care of me.
Is this review helpful? Yes | No

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