Liberty Ford Aurora

They contacted me to tell me the car had sold and told me they would call if they had another similar car for sale in the future.

Extremely nice not pushy. Big lot.

Price advertised on CarGurus was not honored. Dealer said car was inceoming and the price would be over MSRP. This is classic bait and switch. Price gouging at its best.

The car as shown on the website was accurate. The price was fair and the process was fast and easy. I had my own financing though. But it was a great experience.

Pros:Salesman Tony was very helpful and handled all paperwork swiftly and conveniently. He was patient and courteous. Cons: Car was dirty and the detailing inside was terrible, car smelled, and upholstery in floors or in the back of the suv hadn't been shampooed. When I kept complaining about it, I was told they don't have a shampoo machine on the premises to clean the cars. Their was an extremely nice guy I think his name was Don(about 6ft, brown skinned slender built) that came to scrub stains and dirt out the back of the SUV and wipe down the inside of the car for me. He even ran it through the wash so the outside could be clean as well! The odor was so bad the next day when I got in it, I had to go straight and buy a car freshener with hopes to calm it down. I called the dealership and asked for the manager to make him aware of what happened and how unhappy I was that I just bought a vehicle and it was presented dirty to me and how bad the upholstery on the floors smelled and how you could actually see dirt. I was upset when he sarcastically told me well it's a 2007 not a new car and so it's not going to be in perfect condition because it's 9years old!!! I said to him "sir, I know what year I purchased and that it's not a 2016, but it's MY new car and I have to pay for it regardless so it should have still been cleaned for me as a customer"! I told him I complained while at the dealership and was told there's no shampooer there. He told me they have a detail shop about a mile away and when I get time bring it in and they will shampoo the carpet for me. I told him thank you and I will bring it in on my next off day from work. The car itself is ok so far, heard some squeaking off and on when I press brakes and waiting for a part to the transmission to come in but it's a nice vehicle. Hopefully I don't have any issues or anymore sarcastic comments about the vehicle being "old"! That's not a good way to make a customer feel as if I wouldn't have wanted to buy a 2016. Also, no dealership should EVER present a vehicle dirty! I told the salesman Tony, this is like showing a rental property filthy and expecting a tenant to want to move in. I can honestly say if it wasn't for the nice guy that came over scrubbing with his hands the inside of the car and taking it for the wash to spruce it up and make it look presentable, I wouldn't have bought the car! You couldn't appreciate anything about it when all you could see was dirt and smell dirt! Thank you to the detailer and Tony for being kind. I don't think Tony knew it was dirty like that before we went on test drive!

Fantastic place. Great response time from Tara. We went there to look at a used vehicle but after talking to Steve, we ended up getting a 2016 F150 with the options we wanted. Steve is a wonderful salesman. Made us feel comfortable and felt like he was working for us and not for the sale. We enjoyed our experience so much that we are taking our 20 yr old there this weekend to look for a brand new car for him.

Seamless

Submitted an info request in the evening and had a callback the next morning. Went to dealer to see the car but wasn't quite what we were after. They worked with us to search the extensive inventory and incoming lease returns...still working with them to find the one that's 'just right'.

low ball value of trade in

Amazing car was just in beautiful condition and I plan on coming back to buy the car I had looked at.

Nice experience, good car, easy deal.

Very friendly, good deal

Very quick responses with accurate information . Thank you, beautiful car , but just too far away at the present time. Jay

Worked with Marvin. Great experience. Car was as described.

Great experience working with the people at liberty ford Solon. I've been shopping around for a vehicle for over two months and liberty ford Solon was by far the best dealership I've been to. I will definitely be doing business in the future with them.

Great service, I purchased the car from them

They sold the blue boss mustang from underneath me and lied to me about it waiting five days on them but I got my boss and they lost my business and my buddy drove 2/12 hours just to tell him they moved the car and to come back on a Saturday he called and called no response they and I called and told ford about this and they wanted all my emails so they got them I have never been treated like this from no dealership they can deal with The head honcho they should not be selling cars

said the car is price as is.

Wrong picture.. asked for some.. never got.. boat left their dock.

They did not know where the car was, I was sent on a wild-goosechase down the street. Ended up car was in the back lot with a dead brand new battery and other problems. The dealer had this car for several weeks but was unaware of its condition or whereabouts in spite of advertising what a great car it was.

Liberty Ford didn't have the vehicle I was seeking.

Got back to me promptly. Holly was very nice to deal with. We bought the car. It was detailed while we were in the purchasing process. Got a 4 year old car that looked like new. Excellent experience.

quick response, great to work with....

I was able to purchase a 2006 GMC Sierra that had a mere 17,000 miles and a single owner. Liberty Ford of Brunswick has a truly professional staff.

Very easy to do business with. Vehicle had some flaws repaired with out a problem. Was a little slow in responding. I live in a neighboring community and went straight to the dealer the day after contacting through CarGurus. Test drove car and made a deal to buy. The next day got a call from the online salesperson...Oh well. Very happy with my experience.

Called right away

Nice People, although we bought from another dealer they responded kindly.

Bought our grandson a 2007 Honda Fit. The salespeople were helpful and cooperative.

Dealer responded in a timely manner

very responsive very polite

They low-balled me on my trade-in by $3000 less than other dealers. The vehicle I was test driving was listed $1430 less than they said it was. Description of vehicle said "like new" but it was making noises and the check engine light was on. They also scratched up my vehicle pretty bad. Long story. Keys got locked in, and instead of calling OnStar, they used a wedge and rod. Pretty traumatic experience to say the least.