Larson Chrysler Jeep Dodge of Puyallup

300 River Rd, Puyallup, WA 98371

Sales: (253) 345-4273

Service: (253) 445-2306

Today 10:00am - 6:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Apr 4, 2017
Great experience!
Is this review helpful? Yes | No
Mar 31, 2017
I am not sure if it was the communication that was lacking or the experience of the sales person. I tried talking to the finance department a few times about financing but no one ever answered the phones. I was finally told I was not a priority if I was not an actual customer in the store. I found the vehicle I wanted and communicated with sales the exact day and time I would be in. I also told them I would not be financing with them and had cash in hand. I wanted the car ready to go when I got there so that I would not be spending the day at the dealership. Once I got there the sales person had me filling out credit apps even tho I was not financing they them. They cleaned out the car while I was waiting and filled it with gas. 3 hours later I had the keys. It's an hour drive and a toll bridge for me to get to the dealership so I wanted to make as few trips as possible. Where I am from license and registration is mailed to my house after purchase of a new vehicle. My temps were about to expire so I called the dealership to ask where my plates were and I was told they were in and waiting to be picked up but I never received any notice. I love my new car but I would only go back if I had the time to sit around a dealership and didn't mind the couple trips to get everything squared away.
1 of 1 people found this review helpful.
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Mar 21, 2017
Didn't mention that the car had been sold already, and still call me to go there. After I went to the dealer at the appointment time, the person who contact me wasn't there, and another crew told me that the car had been sold a week ago. It wasted my whole afternoon. I'm living at about 50 miles away from the dealer. I got an extremely horrible experience.
1 of 1 people found this review helpful.
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Feb 1, 2017
I ended buying from a different lot but the sale people here were helpful and friendly.
1 of 1 people found this review helpful.
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Jan 11, 2017
one of the worst decision was to buy a car from here. Car already had a brake fluid or tire issue the next day. after they assure me it was mechanically inspected. After they make a sale they don't give a damn what happens.
1 of 1 people found this review helpful.
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Nov 24, 2016
Phoned several times with pertinent information
1 of 1 people found this review helpful.
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Oct 17, 2016
I haven't gone and seen the car the internet sales was friendly so far and even called. They didn't have current photos of the car and he even said he would video tape the car and send it to me before I go and look at it.
Is this review helpful? Yes | No
Oct 9, 2016
Cole working for Larsons motors is a true star, she assisted us great.
1 of 1 people found this review helpful.
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Sep 29, 2016
We purchased a car elsewhere and never went to their dealership although they were very prompt at contacting us.
Is this review helpful? Yes | No
Sep 14, 2016
bought one before I made it there good on the phone no pressure
Is this review helpful? Yes | No
Sep 9, 2016
Decent sales guy didn't know what lot the car was on!
1 of 1 people found this review helpful.
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Aug 26, 2016
it was awesome. Very positive experience.
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Aug 21, 2016
67Steven
Contacted Josh about putting a deal together. The truck was exactly what we wanted, so i was ready to close. I live a couple hours away, so I gave him trade information and pictures and asked for the cash difference. Told me he would get right on it and I would hear back quickly. Didn't hear back for a few days, so I called and left a message. Didn't hear anything again, so I left a text and email message which again were ignored. I called a couple of days later and he answered, gave me some excuse that a manager was on vacation and that is why it was taking so long, but he would get right on it. Next I get a text asking to verify the VIN, and I immediately provided a picture of the VIN tag. That was the last I had contact and the truck was sold sometime after that. This was probably the worst sales experience I have had and very disappointing, every other listed truck I have called on has had an answer back within a day. If you do decide to deal with these guys, in my opinion steer clear of Josh if you want a salesman that moves faster than dirt.
3 of 3 people found this review helpful.
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Aug 15, 2016
torr94
Good experience
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Jul 6, 2016
good car deal. I saw the jeep online , and was happy with the purchase. We negotiated,agreed, and the dealership took care of some wheel sensors at the local les schwab. Thank you for everything.
1 of 1 people found this review helpful.
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Jun 6, 2016
Good deal, great car.
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Jun 4, 2016
Very annoying, felt like the salesman was stalking me, calling, texting, emailing and voice mailing me up to 5 times a day !!! I do not need this car right now and their are lots of this models out there, I am looking for a specific color and options, this was not it. I am ready to buy, but it is going to be the car I want, not the one they want to sell me. I have dealt with this dealer before and had a great experience, just an aggressive salesman this time, next time I will not give my phone #
2 of 3 people found this review helpful.
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May 29, 2016
MikeRaginsky
Good communication, dealer followed-up with me regularly. Main reason I did not buy the vehicle because I did not realize that it was a two-door.
Is this review helpful? Yes | No
May 14, 2016
While the salesman was nice, I didn't like the method in which the finance person spoke to me. Instead of taking time to really look at my options and explain things to where I really understood, he pushed financing a specific vehicle without looking at all my options. I was able to finance a brand new car for much better rates at another dealership.
2 of 2 people found this review helpful.
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Apr 11, 2016
Larson Motors contacted me immediately but I already set my mind and bought a Subaro forrester.
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Mar 9, 2016
The dealer sent an e mail. Does not negatate thru email.
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Feb 2, 2016
Internet team was great...Credit Mgr horrid...would give Internet team 4 stars and credit Mgr 1
2 of 2 people found this review helpful.
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Dec 13, 2015
I would go back, great prices and helpful salesman.
Is this review helpful? Yes | No
Dec 1, 2015
Great service, Josh was an excellent salesman
Is this review helpful? Yes | No
Nov 7, 2015
Great service . The salesmen, Gary, actually had an easy "sell" with me because I knew exactly what I wanted . The 2011 Honda Ridgeline is a beautiful vehicle. I will say, however, by the time I was done signing in the business office i actually paid for what a new truck would cost!
1 of 1 people found this review helpful.
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Nov 1, 2015
Awesome help over the phone and texting when we were unable to get down there before close. Sales person Gary has a great personality and immediate in responses when we asked for help or questions about the vehicle.
Is this review helpful? Yes | No
Sep 8, 2015
Sent email with 2 specific questions and requested an emailed response. Dealer started calling instead. Questions were never answered.
Is this review helpful? Yes | No
Aug 29, 2015
They responded with a canned message saying they would contact me. I was contacted, by a woman saying she "represented" Larson Motors of Puyallup. She couldn't even pronounce Puyallup, much less represent the dealership. I sent a message to Larson Motors. They responded with the same canned response as if I hadn't complained.
2 of 2 people found this review helpful.
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Jul 16, 2015
Salesman took time with me even though I showed up 10 mins til close. Got to test drive after place was closed.
1 of 1 people found this review helpful.
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Jul 8, 2015
mason572
Quick response
Is this review helpful? Yes | No
May 12, 2015
Very poor follow up. They could have sold me a car. Lazy
2 of 2 people found this review helpful.
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May 4, 2015
Made contact right away.
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Read 10 old reviews
Apr 26, 2015
Very friendly staff. Very respectful. Very helpful
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Jan 17, 2015
Larson Motors folks are ready to satisfy your transportation needs.
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Dec 13, 2014
cecilized
I bought my car from Larsen decided to keep my trade inI got a good deal on the car easy to work with I would buy another car from them
Is this review helpful? Yes | No
Aug 31, 2014
Car was dirty. Took too long to finalize paperwork once deal was established (3 hours). Fuel tank was empty. Given wrong owners manual (for Mercedes benz)
Is this review helpful? Yes | No
Aug 20, 2014
not good 1st truck was not equipped as I was told. 2nd offered me a new vehicle for the same price. I have called twice to talk with Rob the sales manager see the replacement vehicle was on site but have not herd back
Is this review helpful? Yes | No
May 4, 2014
Received delayed response from the dealership. However, my questions were addressed to some degree.
Is this review helpful? Yes | No
Jul 13, 2013
Vehicles ridiculously overpriced and knowledge of their cars is lacking.
Is this review helpful? Yes | No
Apr 7, 2013
Everybody was very helpful and made our experience great
Is this review helpful? Yes | No
Sep 3, 2012
Did not list price on add. Only responded with market, which seemed very high.
Is this review helpful? Yes | No
Aug 4, 2012
Drove 4 hours to the dealership based on photos & the salespersons description of "slight paint touch up", after we asked to see photos of all "bad spots" on the vehicle because we're buying used so they all have them... She sent two pictures, one of which we couldn't even tell what it was. When we arrived, an entire half of the vehicle looked as if it had been painted with spray paint (sticky & everything). In other words, one side glossy & shiny (like normal vehicle paint), the other side flat! Deceptive, deceptive, deceptive!!!!
Is this review helpful? Yes | No

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