Tacoma Dodge Chrysler Jeep Ram

4101 S. Tacoma Way
Tacoma, WA 98409
Map & Directions

Sales: (253) 300-0511 Service: (253) 475-7311

Today 9:00 AM - 8:00 PM (Open Now)
Show business hours

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Dealer Details

Tacoma Dodge Chrysler Jeep Ram

15 reviews
Today 9:00 AM - 8:00 PM (Open Now)
4101 S. Tacoma Way
Tacoma, WA 98409

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Jan 1, 2020
Pleasant with quick response to my used vehicle
Is this review helpful? Yes | No
Jan 5, 2020
Response from current dealership:
Thanks for your review! We are glad to have been of assistance. Let us know if we can do anything else for you.
Aug 22, 2019
Best experience in buying a car!
Is this review helpful? Yes | No
Aug 22, 2019
Response from current dealership:
That's great to see. Jen! We appreciate the compliment. Come back at any time.
Aug 15, 2019
They said they sent the jeep to auction after i test drove the vehicle, on a thurs. they pulled my credit report friday and started the process. after 4 days of very little communication all innitiated by myself i didnt receive word they sold the jeep until 455 Monday night. I was told that a sensor in the engine went off a modification had been done voiding the warranty so they had sent it to auction.. i wont attempt to purchase another vehicle from them even IF its the best deal amd exactly what I want.
Is this review helpful? Yes | No
Aug 16, 2019
Response from current dealership:
Hi,

​I am sorry to hear that any communication or customer service could be interpreted in a way that did not show the care we have for you as a customer during your sales experience. I am open to further feedback and would like to clear up any potential misunderstanding. Please contact me when you have a moment, so we can discuss further.

​Best,
​Steve Crosetti
General Manager
(253) 475-7300
Jul 7, 2019
We liked the RAV 4 and purchased it, but the salesman was not particularly helpful at first, and was not willing to negotiate price even though the vehicle needed tires. Tacoma Dodge also adds a $400.00 charge to all vehicles sold for security etching on the glass, even though customers may not want it, but we were able to get that charge waived.
Is this review helpful? Yes | No
Jul 8, 2019
Response from current dealership:
Hi,

​I'm disappointed to learn that your car buying experience with us did not meet your expectations. I would greatly appreciate the opportunity to connect with you directly to address your concerns. Please contact me at your earliest convenience.

​I look forward to hearing from you.

​Best,
​Steve Crosetti
General Manager
(253) 475-7300
May 8, 2019
nice treatment.
Is this review helpful? Yes | No
May 13, 2019
Response from current dealership:
Will, thank you for the positive review and rating! We are happy to know that you were treated nicely. We hope that you will contact us again in the future!
Nov 10, 2018
Very helpful, never felt pressured to buy.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 11, 2018
Response from current dealership:
That's wonderful to hear! Thank you for choosing us for your automotive needs!
Sep 30, 2018
Prompt follow up
Is this review helpful? Yes | No
Sep 30, 2018
Response from current dealership:
That's great to hear, George! We hope to see you again!
Jun 21, 2018
Great experience. Professional, courteous, not pushy.
Is this review helpful? Yes | No
Jun 27, 2018
Response from current dealership:
Hi Jennifer,

Thank you for sharing your great experience! We welcome you back anytime!
Jun 15, 2018
This Dealership has been very helpful.
Is this review helpful? Yes | No
Jun 17, 2018
Response from current dealership:
We're glad to learn that we have been helpful to you. We are always happy to help, so please don't hesitate to reach out if you need anything else.
Jun 14, 2018
Answered all my questions
Is this review helpful? Yes | No
Jun 15, 2018
Response from current dealership:
Thank you for your wonderful five-star review. We'd love to see you again in the future.
Jun 13, 2018
Just emails and phone calls but these people are all a Class act. A+
Is this review helpful? Yes | No
Jun 14, 2018
Response from current dealership:
Hi John, thank you for taking the time to share your great review! We are happy to learn our team provided you with excellent service. We appreciate your business and look forward to working with you in the future.
Jun 6, 2018
Mostly painless, a little back and forth but it wouldn’t be a car buying experience with out it. I would go back again.
Is this review helpful? Yes | No
Jun 7, 2018
Response from current dealership:
Hi Daniel, thank you for sharing your five-star review! We are happy to know your experience with us went well. We look forward to working with you again in the future.
Apr 17, 2018
Pleasant experience over the phone
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 23, 2018
Response from current dealership:
Thank you for sharing your experience, Camisha. We're very pleased to hear you had a pleasant phone experience with our team and we hope to hear from you again!
Apr 16, 2018
They followed up when I inquired- and thats good enough for me.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 11, 2018
Tim and Joni were very nice, responsive and professional. The car I wanted sold prior to my visit, but they saved me a trip by making sure they kept in communication with me. I appreciate them for that!
1 of 1 people found this review helpful.
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Jan 1, 2018
Great. No regerts.
1 of 1 people found this review helpful.
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Aug 13, 2017
No answer over the phone. Drove there anyways and car was gone. I am set on getting a white Chrysler they attempted to find it and took all my information. Once I was there they did everything they possibly could have and were friendly. Car was an amazing deal as well.
4 of 4 people found this review helpful.
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Aug 2, 2017
Went to visit and see car, after traveling to different location with salesman they couldn't find it. Would have been my 3rd vehicle from them one good experience, one bad. This was annoying due to distance to visit.
4 of 4 people found this review helpful.
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Feb 16, 2017
Excellent
1 of 1 people found this review helpful.
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Mar 7, 2017
Response from current dealership:
Thanks for taking the time to provide us with feedback!
Jan 14, 2017
spoke with Kathy at 730 Friday night about viewing the truck at 12 the next day.....SHE had called me back, so she had my number. we drove two hours to see the truck and was informed the truck had sold the night before....she could have contacted us and saved us 4 hours of driving .Then wanted to show us something else.... ...will not be back...EVER
5 of 5 people found this review helpful.
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Aug 16, 2016
Immediate contact. Excellent customer follow up.
2 of 2 people found this review helpful.
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Aug 18, 2016
Response from current dealership:
Thanks for sharing Bratt! We appreciate you choosing Tacoma Dodge!
Mar 23, 2016
Don't let Tacoma Dodge fool you with those low internet prices. They'll more than make up the difference when they undervalue your trade-in (30% less than other dealerships in our case), add in $900 Gap Insurance ($250 from our lender), and a $4000 Extended Warranty ($1550 for a better Mopar EW from 2 other dealers), and $400 to "etch" a "code" on your new car's window - not even the VIN, just some meaningless code. And just when they have you cornered and ready to open your wallet - poof! that low-priced car just sold to someone else!!!
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Mar 29, 2016
Response from current dealership:
Annie, thank you for your concerns. I can guarantee that our low Internet prices are indeed very valuable to the majority of our clientele, who made us in 5 consecutive years the largest and most selling Dodge, Chrysler, Jeep and Ram franchise in the state of Washington. In regards to trade-in evaluations we are considering the true value of the current auctions and what cars are going for here in the state of WA. In regards to the extended warranties, other dealerships are not using the same vendor we are doing business for all those years - so to compare these two different entities is not h
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Jan 5, 2016
they did not have exactly what I wanted. but I did find it and it is a 2000 7.3L F-350 manual trans w/107K and 4x4 long bed. thank you for your assistance
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Jan 5, 2016
Response from current dealership:
Bryan, we are delighted that you found a vehicle that will meet all your truck needs. Should you need anything regarding your truck please do not hesitate to contact us. Thank you again for your purchase! - Your Friends at Tacoma Dodge Chrysler Jeep RAM
Oct 29, 2015
Awesome
Is this review helpful? Yes | No
Oct 30, 2015
Response from current dealership:
Jay - thank you for your 5 Star review. It is always a pleasure having you stop into our dealership. - Your Friends at Tacoma Dodge Chrysler Jeep RAM
Feb 27, 2015
Online sales were really awful! I was emailed by the first person, who gave me a price of $19k but said she was having a blowout clearance of all used vehicles and asked me to make an offer. I offered 17k and she "transferred" me over to her manager who said I was ridiculous for asking for such a price, told me the car was $24k. He told me he didnt have anything for me and to go elsewhere. I copied and pasted what the girl wrote before him and he said she had "no idea what she was talking about" on clearance of the used vehicles and he would not honor that pricing. I copied and pasted thier ad pricing - which was $19 and he said this too was a mistake by his "internet guy".
1 of 1 people found this review helpful.
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Nov 30, 2014
Dealer would not disclose price when asked
1 of 1 people found this review helpful.
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Mar 2, 2013
They were very interested in helping me find a new car, however once I contacted them it was nearly impossible to get off of their lead list. I got calls from three different sales people even a week after I bought a jeep from championship motors.
1 of 1 people found this review helpful.
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Sep 19, 2012
Bob Fish tried his best.
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May 28, 2011
They forgot to tell us what information to bring so they could do the title transfer and their detailer didn't do a very good job. They said they did an oil change but their was no mileage written down any where. Chad Martin seemed to be really working for us though. I think they have a great employee in him.
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