LA Auto Exchange

7433 Telegraph Road
Montebello, CA 90640

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Sales: (323) 765-3248

Today 9:00 AM - 9:00 PM
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2014 Mercedes-Benz C-Class C 250 Luxury Used Cars in Montebello, CA 90640

Great Deal
$3,700 BELOW
CarGurus IMV of $15,299

Price: $11,599

Mileage: 66,503

Location: Montebello, CA 90640

Average time on market: 39 days Certified Pre-Owned: No Transmission: Automatic Color: White Description: Used 2014 Mercedes-Benz C-Class C 250 Luxury for sale - $11,599, 66,503 miles
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2018 Cadillac CTS 3.6L Luxury RWD Used Cars in Montebello, CA 90640

Great Deal
$6,977 BELOW
CarGurus IMV of $32,576

Price: $25,599

Mileage: 26,737

Location: Montebello, CA 90640

Certified Pre-Owned: No Transmission: Automatic Color: Radiant Silver Metallic Description: Used 2018 Cadillac CTS 3.6L Luxury RWD for sale - $25,599, 26,737 miles with Leather Seats
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2016 Subaru Outback 2.5i Premium Used Cars in Montebello, CA 90640

Great Deal
$3,724 BELOW
CarGurus IMV of $22,323

Price: $18,599

Mileage: 28,755

Location: Montebello, CA 90640

Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Color: Crystal White Pearl Description: Used 2016 Subaru Outback 2.5i Premium for sale - $18,599, 28,755 miles with Navigation System, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2019/04/03/14/04/2018_nissan_rogue_sport-pic-3949933929896558216-152x114.jpeg

2018 Nissan Rogue Sport SV FWD Used Cars in Montebello, CA 90640

Great Deal
$3,768 BELOW
CarGurus IMV of $20,867

Price: $17,099

Mileage: 2,503

Location: Montebello, CA 90640

Average time on market: 27 days Certified Pre-Owned: No Transmission: Automatic Color: Pearl White Description: Used 2018 Nissan Rogue Sport SV FWD for sale - $17,099, 2,503 miles with Bluetooth
https://static.cargurus.com/images/forsale/2019/04/17/05/36/2016_buick_regal-pic-6037692707626505372-152x114.jpeg

2016 Buick Regal Sedan FWD Used Cars in Montebello, CA 90640

Great Deal
$3,833 BELOW
CarGurus IMV of $16,432

Price: $12,599

Mileage: 21,356

Location: Montebello, CA 90640

Average time on market: 27 days Certified Pre-Owned: No Transmission: Automatic Color: Summit White Description: Used 2016 Buick Regal Sedan FWD for sale - $12,599, 21,356 miles with Navigation System, Bluetooth, Backup Camera
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2017 FIAT 500X Pop Used Cars in Montebello, CA 90640

Great Deal
$3,149 BELOW
CarGurus IMV of $14,748

Price: $11,599

Mileage: 15,996

Location: Montebello, CA 90640

Average time on market: 57 days Certified Pre-Owned: No Transmission: Automatic Color: Blue Sky Metallic Description: Used 2017 FIAT 500X Pop for sale - $11,599, 15,996 miles with Popular Equipment Package, Quick Order Package
https://static.cargurus.com/images/forsale/2019/04/03/14/04/2015_toyota_sienna-pic-1739264639223499918-152x114.jpeg

2015 Toyota Sienna SE 8-Passenger Used Cars in Montebello, CA 90640

Great Deal
$4,142 BELOW
CarGurus IMV of $25,341

Price: $21,199

Mileage: 29,848

Location: Montebello, CA 90640

Average time on market: 38 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Sky Metallic Description: Used 2015 Toyota Sienna SE 8-Passenger for sale - $21,199, 29,848 miles with Bluetooth, Leather Seats, Backup Camera
https://static.cargurus.com/images/forsale/2019/03/02/04/29/2017_nissan_frontier-pic-5313597217477257339-152x114.jpeg

2017 Nissan Frontier SV V6 Crew Cab Used Cars in Montebello, CA 90640

Great Deal
$3,376 BELOW
CarGurus IMV of $20,575

Price: $17,199

Mileage: 20,610

Location: Montebello, CA 90640

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Glacier White Description: Used 2017 Nissan Frontier SV V6 Crew Cab for sale - $17,199, 20,610 miles with Bluetooth
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2016 Volkswagen Jetta 2.0T GLI SE FWD Used Cars in Montebello, CA 90640

Great Deal
$3,063 BELOW
CarGurus IMV of $16,662

Price: $13,599

Mileage: 40,952

Location: Montebello, CA 90640

Average time on market: 43 days Certified Pre-Owned: No Transmission: Automatic Color: Deep Black Pearl Description: Used 2016 Volkswagen Jetta 2.0T GLI SE FWD for sale - $13,599, 40,952 miles
https://static.cargurus.com/images/forsale/2019/03/02/04/29/2018_nissan_sentra-pic-355278753442898152-152x114.jpeg

2018 Nissan Sentra S FWD Used Cars in Montebello, CA 90640

Great Deal
$2,262 BELOW
CarGurus IMV of $15,361

Price: $13,099

Mileage: 6,385

Location: Montebello, CA 90640

Average time on market: 25 days Certified Pre-Owned: No Transmission: Automatic Color: Super Black Description: Used 2018 Nissan Sentra S FWD for sale - $13,099, 6,385 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/04/23/05/27/2016_toyota_corolla-pic-3821964502798763222-152x114.jpeg

2016 Toyota Corolla LE Used Cars in Montebello, CA 90640

Great Deal
$2,564 BELOW
CarGurus IMV of $13,663

Price: $11,099

Mileage: 35,489

Location: Montebello, CA 90640

Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Color: Black Sand Pearl Description: Used 2016 Toyota Corolla LE for sale - $11,099, 35,489 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/02/22/04/46/2018_mercedes-benz_c-class-pic-7969291680582908371-152x114.jpeg

2018 Mercedes-Benz C-Class C 300 Used Cars in Montebello, CA 90640

Great Deal
$6,561 BELOW
CarGurus IMV of $33,160

Price: $26,599

Mileage: 13,581

Location: Montebello, CA 90640

Average time on market: 59 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2018 Mercedes-Benz C-Class C 300 for sale - $26,599, 13,581 miles with Navigation System, Bluetooth, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2019/04/09/05/28/2018_lexus_is_300-pic-1052876153290624319-152x114.jpeg

2018 Lexus IS 300 Sedan RWD Used Cars in Montebello, CA 90640

Great Deal
$5,233 BELOW
CarGurus IMV of $32,832

Price: $27,599

Mileage: 8,950

Location: Montebello, CA 90640

Average time on market: 27 days Certified Pre-Owned: No Transmission: Automatic Color: White Description: Used 2018 Lexus IS 300 Sedan RWD for sale - $27,599, 8,950 miles with Bluetooth, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control
https://static.cargurus.com/images/forsale/2019/03/11/05/28/2016_ford_fusion-pic-3545556723325037444-152x114.jpeg

2016 Ford Fusion SE Used Cars in Montebello, CA 90640

Great Deal
$2,791 BELOW
CarGurus IMV of $15,390

Price: $12,599

Mileage: 30,209

Location: Montebello, CA 90640

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: Ingot Silver Description: Used 2016 Ford Fusion SE for sale - $12,599, 30,209 miles with Navigation System, Bluetooth
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2017 Chevrolet Trax LS AWD Used Cars in Montebello, CA 90640

Great Deal
$2,400 BELOW
CarGurus IMV of $14,999

Price: $12,599

Mileage: 31,421

Location: Montebello, CA 90640

Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Ice Metallic Description: Used 2017 Chevrolet Trax LS AWD for sale - $12,599, 31,421 miles
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All reviewers have been verified to have contacted this dealer – Learn More
Apr 8, 2019
Listing was not at all as described. When I went to inspect the car, they tried to shy away from the fact that the car had frame damage etc. They say that prices are final and non-negotiable. When I informed them I would be taking my business elsewhere, they said they could lower the price for me. Very untrustworthy.
6 people found this review helpful.
Apr 8, 2019
Good experience
0 people found this review helpful.
Mar 27, 2019
Dealer responded timely. Sent me carfax report which I requested. Carfax revealed significant damage history so I decided to pass on car without seeing in person. I respect dealer for their not giving me a run around. John
3 people found this review helpful.
Mar 22, 2019
rbdino
Disappointed, all there were interested in was the amount of down payment in my pocket. and a ridiculous APR of 10.6 I strongly recommend you don't waste your time visiting L.A Auto Exchange.
10 people found this review helpful.
Mar 21, 2019
Good
0 people found this review helpful.
Mar 20, 2019
Molomal
Quick response
0 people found this review helpful.
Mar 9, 2019
It was a good experience, I wasn't able to get the deal but that's okay. They were friendly and courteous.
0 people found this review helpful.
Mar 8, 2019
GuruT825C
Worst experience over all. I called a guy his name was Steven and asked him about the car I was interested in, he said the car is available then I drove about 50 miles to get there, and once I got there he said the car is sold like 10 mins ago.
5 people found this review helpful.
Feb 21, 2019
GuruW6XW1
They were helpful in our discussion, but I told them that there were similar values closer to my home. I elected to forgo viewing the vehicle they were showing.
1 people found this review helpful.
Jan 30, 2019
GuruBMR6M
They responded right away
0 people found this review helpful.
Jan 20, 2019
Culligan
Quick
0 people found this review helpful.
Jan 16, 2019
RMeira
Good dealership . Responsive by email to my inquires.
Jan 12, 2019
AWFUL! the car didnt start when we went for a test drive, they had to jump start it. The interior wasn't posted in the picture catalog because it was dingy, even for a 3 year old car. We were pressured into making a deal on the spot, we had let them know we were not anywhere close to making a purchase. When we called again to see if we could negotiate the price, they told us it was non negotiable, despite the fact that they had already tried to make a deal when we first saw the car. For some reason, we still proceeded, we asked if it could be taken to a mechanic for an inspection and they told us we had to make a $500 deposit to hold thg he car (the car we were even close to buying). Along with that, when they were writing out deal statements, they added $1500 for "mandatory" auto theft and window tint...that was mostly what pushed us out of the door.
17 people found this review helpful.
Dec 16, 2018
Good.
Dec 2, 2018
Good and fair transaction. Nothing negative to say about this dealer.
Nov 21, 2018
GuruYS7RQ
The person I spoke to was uncertain how many keys come with the vehicle. The response was whatever keys we got from the auction. The next question was does the vehicle has an owners manual similar response about how many keys. My first question was about details about the accident reported, the response rear ended with no air bag deploy. My understanding that air bags do no deploy when the rear end of a vehicle is involved. A remedy for all dealers is take a picture of the owners manual, all keys that come with a vehicle.
4 people found this review helpful.
Nov 17, 2018
GuruVPNW4
They were very helpful, made the transition go well. I am happy with my 2016 Lexus . Keep up the good work!!
0 people found this review helpful.
Nov 6, 2018
great greetings and helpful
Nov 1, 2018
GuruYWLD4
Everything was fine , if you need a ca r call roger nice guy
Oct 28, 2018
Price is after 4000 down. Terrible customer service. Salesman smelled of marijuana & was on the phone with a friend the whole time he was showing us a car. He kept apologizing to his friend he was on the phone with every time we asked him a question about the vehicle. Don’t waste your time.
8 people found this review helpful.
Oct 19, 2018
The gentlemen at LA Auto Exchange are a wonderful group of guys. Their focus is always on what the customer wants, not trying to sell them something they didn´t come in to see. They were very helpful with all the paperwork and very patient with all my questions.
1 people found this review helpful.
Oct 10, 2018
Christian and his team have been wonderful so far! I just need to get up to LA to test drive it!
1 people found this review helpful.
Oct 6, 2018
AMAZING customer service! no pressure, informative and very helpful.
1 people found this review helpful.
Sep 11, 2018
Francisco helped me out, was very fast and accommodating.
Sep 8, 2018
Tomvine
Excellent. Perfect car, perfect price. Excellent service...
Aug 29, 2018
Great
Aug 14, 2018
GuruTPVS3
Best dealer ever. Thanks to jessy for your help
Aug 8, 2018
Great Great experience
Jul 27, 2018
jnmc99
Even though they have decent prices, they mislabeled their vehicle 3 times and also had them in very dirty conditions. they also claimed that they are no haggle dealership but we were not aware of this on their website nor when we called. also their employees don’t seem to have any drive to sell their vehicles since they don’t know about the vehicles nor really care to step out of the office to see if customers have arrived. not the best dealership out there and wouldn’t be taking my business here.
10 people found this review helpful.
Jul 11, 2018
Jnadeah
The sale rep Alfonso was very diligent and had all of my paperwork ready to go when I arrived. I was disappointed with the detail. The car is beautiful and I saved almost $5K off suggested retail/book value. I did experience a problem when I got home, the car leaked oil in my garage took it immediately to the dealer. The oil change that was performed on the vehicle did not properly seal the plug. I paid the dealer $155.00 to perform a non-warranty repair. I’m still happy because the SUV is very nice and I received a great deal.
1 people found this review helpful.
Jul 9, 2018
I called the person who answered told the car was in the shop and it was going to be available on Thursday that he was not going to call me back to go see the car and drive the car But he never called me and I can't get in touch with him anymore I really don't like the service
8 people found this review helpful.
Jun 27, 2018
Great place 2 buy a car very pleasant experience i highly recommend it . 5 stars
0 people found this review helpful.
Jun 21, 2018
Very busy place so customer service was just okay. If you go there be patient. Trucks had not been detailed. Good prices.
0 people found this review helpful.
Jun 13, 2018
They gave me a call very fast.
1 people found this review helpful.
May 28, 2018
LA Auto Exchange was an amazingvdealership to work with. I used the Pre-filled email template and FANTASTIC EXPERIENCE!! My email was returned in less than 24 hours by Vynz. Vynz was amazing from the reaponse time of the email, answering all my calls and questions about the vehicle and making sure it was show ready on the day we drive up to see it (we live in San Diego so it was about 100 miles away). I would go back and buy another car from LA Auto Exchange and especially from Vynz. Great guy, friendly, knows what he is talking about, went through the CarFax with me and before we drove off with the car, he said a prayer with us to drive the car in good health and safety. Experience was top notch- it felt almost like a “too good to be true” story but it was TRUE!
6 people found this review helpful.
May 25, 2018
Ask me check and test car.
May 19, 2018
Shelly Gordon
Very well
2 people found this review helpful.
May 16, 2018
Extremle good
1 people found this review helpful.
May 9, 2018
JCOLEY
Helped with financing
1 people found this review helpful.
May 4, 2018
GuruWW1W4
Great experience
0 people found this review helpful.
Apr 26, 2018
The asking price was very good but the added a $900 plus as their fee. I left a $1,000 down on Friday and said I would be back on Monday with the balance. They said the car would be ready. We waited hours for them to get it ready. As I was driving home the gas empty light came on. 2 days later the light came on for low battery in one of the keys. Price was good, the buying experience was terrible.
32 people found this review helpful.
Apr 18, 2018
Gremlin_1033
Buena
1 people found this review helpful.
Apr 9, 2018
Dee K.
Ed waa fast amd easy. In and out in less than an hour with my new car!
0 people found this review helpful.
Mar 24, 2018
They never got back to me after they told they'd call me in 10 minutes. And when I called them they said the same thing.
9 people found this review helpful.
Mar 19, 2018
Sales Reps were very pleasant, but I have two complaints: 1) Dealer charges a $900 "dealer fee", that is supposedly highlighted in the CarGurus ad. If it's there in the Carsguru webpage i can't find it. Didn't know about the dealer fee until we sat down to finalize the deal. 2) First document I was required to sign stated something to the effect that I was aware of structural/frame damage to the car, but the Carfax and other reports stated no accidents, no frame damage. So supposedly, there was no frame damage, which if there were, i would not buy the car, but I was told that it was a standard document that was required in order to buy the car, and there was no frame damage. So, i was being asked to sign a doc that said I am aware of frame damage, when there wasn't (?). I offered to annotate and initial the document with - "No" (eg I am aware that there is "NO" frame damage..), but was told that i could not alter the document in anyway. At that point I stated that I could not sign the document, and was told they could not sell the car if i didn't sign. I did not sign, and did not buy the car.
117 people found this review helpful.
Mar 9, 2018
5
Dealer responded to my inquiry and answered my questions. I chose to go in another direction. I would contact again.
2 people found this review helpful.
Feb 17, 2018
Lizeth Hernandez
This is the worst dealership I've ever been to. The car was in the middle of a ton of cars so I couldn't test drive it. When I was looking at the car it was pretty much a bucket car. So many scratches and the rims were messed up the trunk wouldn't even stay open unless you held it open. This dealership is so unprofessional!
33 people found this review helpful.
Feb 12, 2018
Great place got a 2015 Civic, good price Jeff took good care of us. Lots of cars with good deals!!!
4 people found this review helpful.
Feb 11, 2018
Guru56J6F
They replied to my inquiry promptly and their representative was helpful and courteous.
1 people found this review helpful.
Feb 8, 2018
Good
0 people found this review helpful.
Jan 15, 2018
Guru5B71C
Very helpful, very nice. Car wasn’t quite what I expected. Overall a nice experience.
2 people found this review helpful.
Jan 7, 2018
Got back to me pretty promptly but very poor communication. Took days for the salesman to get back to me. I called and asked to speak to the salesman and was told he would get back to me, took three days before I heard from him. Overall experience was not happy at all.
24 people found this review helpful.
Dec 25, 2017
We spoke on the phone, all good, we drove from Bakersfield to LA checked out vehicle it was in excellent shape, and the sales man was great, the price on the car was great we had no reason to work on the price with them, they gave us a offer for our trade in, I asked if we could get $1,000.00 more and said we would be good with the whole deal, the sales man came back and said that the buyer said no deal, in fact he decide he didn't even want our trade in, and would not honor the first price he gave us???? there was nothing wrong with our car it is a 2012 Lexus ct200 with 90k miles, and in excellent condition, our pay off was only 13K they offered 9k I asked for 10K then I was told deal completely off. WTH??? No one will ever hear anything good from me about this place.
79 people found this review helpful.
Dec 22, 2017
Perfect
5 people found this review helpful.
Dec 14, 2017
He was kind and helpfull
3 people found this review helpful.
Dec 9, 2017
Very responsive
1 people found this review helpful.
Dec 8, 2017
good communication
1 people found this review helpful.
Nov 25, 2017
This is s nice car to buy. Up to purchase deal. Manager added a $494 cost for security insurance, then waste of time, no floor mats, interest rate bidding. No discount. This site is lowest you can bargain for Black Friday. Thanks. We cancel after 5 hours of nothing.
53 people found this review helpful.
Jun 1, 2017
MobilePCcentral
This dealer misrepresented a vehicle I looked at. They describe it as having an expensive option package in their ad, even after they were informed it was inaccurate. I call that slimy.
52 people found this review helpful.
Response from current dealership:
We apology for the inconvenience, are vehicle are decoded by vehicle identification numbers. All are options are added automatically and all we edit is descriptions.  again we apologize, if there is anything we can do to assist you please fell free to call me at 323-714-1000. thank you

chris
323-714-1000
Read 105 old reviews
Apr 5, 2017
diedred
Fast response
0 people found this review helpful.
Mar 28, 2017
friendly and helpful
0 people found this review helpful.
Mar 13, 2017
They do not list the prices of their cars and when I requested a price they did not provide one.
34 people found this review helpful.
Feb 25, 2017
LeeD99
Received email reply when I indicated that I was interested in the car and went in to look at it the next day. I purchased the advertised car from this company the day I went to look at it. Buying experience was a good one, without the usual pressure sales I have experienced in the past when buying a car. I would recommend this location to anyone looking to buy a used car.
7 people found this review helpful.
Feb 23, 2017
This place never responds back. I requested information, and all they do is send emails asking why you disappeared and to call them. Waste of time.
26 people found this review helpful.
Feb 19, 2017
Great salesman.
1 people found this review helpful.
Feb 17, 2017
horrible. they sent 5 "where did you go??" form emails and claimed i never responded, when I did reply back what I was looking for , i just never got a personal email. also why is there no picture listed of the car? Do they really have it on the lot? I think not! bait and switch to get you to come down to the dealership and buy a more expensive car.
21 people found this review helpful.
Jan 19, 2017
E-mailed dealer twice with questions we had about this used 2015 Mazda CX-9 Grand Touring vehicle, but they continue to not respond back. However, we have received numerous "Where did we go?" automated emails from them asking us if we're still interested/etc., but they still have not answered our questions sent in previous e-mails to them! HORRIBLE CUSTOMER SERVICE! We'd give them zero stars if i could!!!
27 people found this review helpful.
Jan 15, 2017
haven't made it in yet
1 people found this review helpful.
Jan 14, 2017
Met Tony and while negotiating price he would not clarify details/breakdown of costs. We were within $400 of making a deal but would not provide written details or respond to my follow up email. Very disappointed in lack of response and professionalism
23 people found this review helpful.
Jan 2, 2017
Quick to respond and they listened to what I wanted. I went to try out a car and there was no pressure as I looked at every feature.
1 people found this review helpful.
Dec 30, 2016
This dealer took days to respond to my inquiry. I replied requesting an appointment to test drive the vehicle I was interested in and they did not reply. In the meantime I found another vehicle at another dealership that responded within the hour and set me up to test drive at my convenience. I ended up buying the other vehicle 5 days later and got home to find an email from LA auto exchange asking "where did you go?" But not mentioning my request for a test drive at all. It's obvious it is an automated response and there was not a sales person interested enough to send me a personal email or respond to my appointment request. Poor customer service=no sale!
23 people found this review helpful.
Dec 7, 2016
Over all great service, great price
0 people found this review helpful.
Dec 1, 2016
The person I was supposed to meet was with another customer. The replacement agent seemed completely uninterested in my business like it was a bother to deal with him. Turned out the vehicle was an accident recovery which they did not deny when asked, thus it was not what I was looking for.
21 people found this review helpful.
Nov 27, 2016
I must have called this dealer six different times, and spoken to three different people. Each person I spoke with indicated that they would call me back and never did, so I purchased a car somewhere else. I gave them one star because they seem to get nice cars for a reasonable price.
23 people found this review helpful.
Nov 19, 2016
Bait and Switch tactics. I was told a car was available, I drove an hour to get there to find the car was supposedly off the lot getting serviced by a dealer and not available to see. Shown another car, then told $900 prep fees on top of price listed, tax and license.
34 people found this review helpful.
Response from current dealership:
Hello Margaret, I apologize for the inconvenience, are vehicle goes through a long process of getting front line ready, again that is no excuse and we do apologize.Regarding bait and switch i believe my salesman was just trying to show you another car to not waist a trip. again no excuse and we apologize.  My name is chris and i am one of the managers if you have any questions i am here to assist you.  
Nov 18, 2016
Great
1 people found this review helpful.
Nov 16, 2016
kenclem
Great
0 people found this review helpful.
Nov 11, 2016
Responded and sent information in timely manner
2 people found this review helpful.
Nov 4, 2016
Don't waste your time. Sales people here don't care if you want to buy a car or not. Told me the price was firm and hung up the phone, wow!!
26 people found this review helpful.
Nov 1, 2016
sean7908
15
They got back to me within 48 hours and was fair and informative
1 people found this review helpful.
Nov 1, 2016
Salesman sounded nice when talking to him on phone before meeting, but I decided to buy another truck somewhere else.. Otherwise, nice phone experience ..
2 people found this review helpful.
Oct 19, 2016
Good service. Young kids Peter very good salesman. But the cars need detailing. Smell like cigarettes. And very dirty inside and out. Just the truth.
9 people found this review helpful.
Oct 16, 2016
Great people,dont poke the price
0 people found this review helpful.
Oct 9, 2016
Caseys is absolutely the worst dealer ship to purchase a vehicle. First the vehicle offered was not on the lot. Promised to have it at the lot a day later never showed and received many excuses. Overall would not recommend this dealership.
12 people found this review helpful.
Oct 4, 2016
Perfect. Fast and Easy. Steven was a great help. Only problem was my cars cigarette lighter did not work.
0 people found this review helpful.
Sep 27, 2016
Dealer promptly responded to my interest. No business conducted Dealer to far.
0 people found this review helpful.
Sep 18, 2016
They charge you a higher APR then you are qualified for to make money on the back end. Try and come with the lowest amount down because the minute you say you have money they want it all. I tried paying their full asking price of 12500 and because I said I had 2000 down and not 1000 I originally said i had they didn't want to budge in price until they got my 2000. So I walked out and 2 weeks later the car dropped to 10000 and now they can keep it because I got a way better rate at a higher end dealership. Do your shopping! !!
20 people found this review helpful.
Response from current dealership:
Hi Lawrence, we apologize you had a bad experience. When it comes to pricing of our vehicle, we price at a very aggressive number and lower then any vehicle on the market. we apologize and are happy you where able to acquire a vehicle.
Sep 10, 2016
They were not friendly or customer service oriented.
9 people found this review helpful.
Sep 10, 2016
Very bad... They are keeping administrative charge as hidden cost and that too $1000... So before going here keep in mind the price of car in 1k more
18 people found this review helpful.
Sep 9, 2016
My experiance with the most scandalous place of business I have ever had to deal with. I went to a car that was advertised for 4500. The car I saw was different then the car pictured. The salesman was arrogant and smug, treated my mother and I like we were inferior. After a test drive, we decided to buy the car , he tried to sell us a warranty for one year that cost 2500 , we refused the offer and it seemed like Javier the sales man was irritated by our refusal , he left us again and came back with a new figure of 7000 written on a piece of paper and said that the bank would only approve the deal for that new 7000 figure. I was confused because naturally a bank wants to loan the least amount possible. When I realized we were being scammed and brought in with a decoy car , I became very angry and humiliated. I hope they don't get away with there unfair and dishonest business practice for much longer
38 people found this review helpful.
Sep 7, 2016
Great set of cars. Received a response to my inquiry within hours of contacting them. While at the lot Claudio was real friendly and helpful with the entire process. Glad he was able to assist us as I was expecting the buying process to be a headache, which it wasn't. Buyer's please note that salesman don't work on commission and there is no haggling with the prices, BUT that's the reason some of the prices on the cars are so low.
1 people found this review helpful.
Sep 2, 2016
Iwantamercedes
Good comunications, answered my questions.
0 people found this review helpful.
Aug 31, 2016
I liked the freedom they gave us to take our time and check out vehicles without any pressure! They answered all our questions and were not pushy at all like bigger dealerships . Great deal on car too!
0 people found this review helpful.
Aug 28, 2016
All the cars here have been in accidents. Don't trust them, they just seem like good deals...
16 people found this review helpful.
Aug 17, 2016
Contacted by email which is my preference. There is a possiblity I will go see the vehicle.
1 people found this review helpful.
Aug 13, 2016
Timely response to question.
0 people found this review helpful.
Aug 11, 2016
exelente.. they answer fast..
0 people found this review helpful.
Aug 2, 2016
not very good car wasn't like they said on the phone not at all what i call in great shape on outside of car it was missing the owners books in glove box the strips were coming off looked terrible up close asking way to much for this car in the shape that it is in battery was dead when i got there car sits outside just hot a very good experience would never go back for any of there cars for sale
8 people found this review helpful.
Jul 18, 2016
Replied with a form letter when I first contacted the dealer. Then after I asked what the best deal out the door would be, they jacked up the tax title and doc fees
6 people found this review helpful.
Jun 30, 2016
mackexplorer
sent a form letter did not address any of my questions
4 people found this review helpful.
Jun 25, 2016
Responded immediately and very helpful! Seem like they have great customer service, will be stopping by today check them out.
0 people found this review helpful.
Jun 24, 2016
very polite and thorough
0 people found this review helpful.
Jun 21, 2016
My experience at LA Auto Exchange was awesome, I was able to buy the car I wanted at a fair price the help and attention from James the salesman was great He got the me lowest APR possible and am very thankful for all his help , I would strongly recommend this dealer for your next car purchase.
3 people found this review helpful.
Jun 10, 2016
Agents do a wonderful job
0 people found this review helpful.
Jun 4, 2016
Drove an hour and a half to look at car, when I arrived I was told it wasnt there it was in service and had been but that it would be back Thursday, after calling the car was back on Friday drove down the hill to look at it, engine bay was filthy car showed lots of distress, not even cleaned up. Biggest waste of time ever
7 people found this review helpful.
May 29, 2016
Great experience contact me right away but the car color wasn't what I was looking for but can't wait to make a deal with a different car in the future.
May 20, 2016
My purchase was quick and efficient. I have no issues with this dealership. John was AWESOME!
May 12, 2016
They had none of the 5 cars advertised on the site
3 people found this review helpful.
May 11, 2016
Great experience. I highly recommend it.
Apr 29, 2016
Great staff, hard working people, and excellent service
Apr 29, 2016
Very good comunication
Apr 22, 2016
Greeeeeeeeeeeeat but limited banks that they work worth far as financing
Apr 20, 2016
abhi_kr
Good
Apr 17, 2016
I am still attempting to negotiate. Although just a few hundred dollars apart, they initially do not want to budge.
Apr 16, 2016
They didn't respond, I had to actually call them to discuss the vehicle. The person on the other line didn't seem as though he was interested in making a sale. If I could rate this no stars I would.
7 people found this review helpful.
Apr 14, 2016
The staff were indifferent to the customers. most of the vehicles were dirty and I felt that if I had a problem, I would be ignored. It is not somewhere I would return to or buy from. It is basically a bunch of auctioned vehicles for re-sale.
5 people found this review helpful.
Apr 9, 2016
Cars need repair. They say clean title but they sure don't look like it.
6 people found this review helpful.
Apr 5, 2016
Good
Mar 29, 2016
good
Mar 26, 2016
Great employee James and good experience in and out . Give them some time and they will take care of you. Also FYI some of the vehicles may have minor repairs or major needed so do your personal thorough inspections.
Mar 18, 2016
Good cars
Mar 17, 2016
Good
0 people found this review helpful.
Mar 14, 2016
Good cars, love the instant carfax.
Mar 14, 2016
Nice sales people!! And very friendly
Feb 27, 2016
I bought the car, but it turns out it needs much work, which was not apparent during test drive. While I drove the car out of the lot, all kinds of warning lights came up on the dash board... The only saving grace is that Ford is honoring the warranty, but it will take 2 weeks to fix the car. Also LA Auto Exchange demanded that I pay a theft insurance policy it had bought - i.e. a "surprise" cost of $385 revealed at the last minute.
2 people found this review helpful.
Feb 23, 2016
Not willing to negotiate
2 people found this review helpful.
Feb 22, 2016
After waiting about 15min, for the salesman whom i had an appointment with. Someone else gave me the key to the car and went out on the lot to look for it. When I found it I inspected it and later the salesperson came. He didn't ask if I wanted to test drive it and didn't seem to know much about the car. We went inside the office and he gave me a carfax report and I left.
3 people found this review helpful.
Feb 17, 2016
Dealer contacted initially but then never responded, and it took a while for someone to help me, although once someone finally did, it was a very pleasant experience.
1 people found this review helpful.
Feb 14, 2016
Very helpful. They were great at answering any question we might of had.. We bought a Nissan Frontier and would definitely recommend this place.
Feb 8, 2016
This dealer doesn't even deserve one star in my opinion.Im not here trying to bash this dealership but I specifically came to look at one car in particular decided I wanted to get it they sent it to a body shop to fix little cuts and scrapes the car picked up from the previous owner when I was told the car would be ready for me to pick up the salesperson allowed someone else to purchase the car during my transaction.Whats gust rating is I've been looking for something in particular for months found it the sales person James seemed to hardly know any information about the car in the first place then sell it to someone as I'm the one who was supposed to pick up and purchase the car.Now you tell me if that would anger anyone who drives almost an hour away to basically have there time wasted thank you LA auto exhale for a big fat nothing.
4 people found this review helpful.
Feb 7, 2016
Quick response
Feb 6, 2016
Salesman was very nice however vehicle had just arrived and it was in less than decent shape. The exterior and interior were badly scratched and scraped inside and out. Even with a clean up it would not have been appealing. Maybe next time.
3 people found this review helpful.
Feb 6, 2016
Yes but they could not provide me with pictures of the vehicle they said the was being preped but how month's dose it take to prep a vehicle
2 people found this review helpful.
Feb 3, 2016
Great!!
Feb 1, 2016
i email first If they work with bad credit they said yes we have lots of lenders I said great I'll go ahead and put my app online they contacted me 2 days later and said sorry our lenders only qualify good credit that's sucks I spent time on the app. And they ran my credit
4 people found this review helpful.
Jan 31, 2016
Poor, dealer gave incorrect information about the car not being damaged in a reck, didn't allow to test drive or take more than 10 miles to get checked independly, NOT GOOD!!!
3 people found this review helpful.
Jan 28, 2016
Jonesy80
couldn't make the deal but contact is solid
Jan 17, 2016
I went there and met with Steven. He had a very hands-off approach. I knew what car I wanted but the place had a ton of cars to choose from. They seemed clean, well cared for, and in great condition. Steven was very forthcoming and there wasn't any haggling over the price. It was selling for what it was posted with no surprises. During the paper signing, he was open to, and gave explanations for everything that he was having me sign. Great and non-stressful experience. Would recommend!
1 people found this review helpful.
Jan 6, 2016
Our experience was very positive! The sales person was friendly and knowledgeable and made the buying e peri emcee concise and easily understood.
Jan 6, 2016
Dealer never responded to my email questions, I still went to see the car a few days later. It was filthy, had a Crack in the bumper which was never shown or stated in any ad I saw, whether on CarGurus or another site, car also had a weak battery, and was making a very strong clicking sound which sounded like it was coming from the lifters...saw some other used cars there too. Mostly auction junk that's cleaned up, I've been in the auto industry 25+ years...stay away...not to mentioned the rude, unknowledgeable "salesman"...not sure how people like that get jobs
3 people found this review helpful.
Dec 24, 2015
This Prius V is not Model Five, just Model Two, still not fuuly repair at liftback door cannot close to stop the door open red light by accident, also too expensive and no cut down price. It's a bad experience. Waste my time.
Dec 18, 2015
Good
Dec 13, 2015
Came to view a listed cheaper car but conveniently, it was not ready. They were willing to sell a more expensive car that was ready.
Dec 12, 2015
Great service
Oct 14, 2015
He was very quick on responding and professional. Even though I never followed through with the appointment it was still great communication.
Oct 9, 2015
They apparently never got the car, yet it was posted there for over 3 months, they kept telling me the car wasn't ready to see or test drive. Finally after so long, they notified me that they never got the car.
Sep 30, 2015
Awful, email was prompt and generic. I had to email again to ask if the SUV was available, seems they just wanted me to "come on in for a test drive" When pressed on the availability the Honda Pilot was sold, when I enquired about the other Honda Pilot on add, I got not further response. By the way, BOTH Honda Pilots still show up in online adds, BAIT!
Sep 21, 2015
Awesome
Jul 24, 2015
joseislas13
They lie the person never said the have a problem and they Said is fixed and certification for parts but is they other way i never going to buy any car there. ..
Jul 23, 2015
I waited for an hour before a technician, not a sales rep, took me on a test drive. He was very friendly and laid back. They weren't particularly responsive otherwise.
Jul 10, 2015
Best dealer I've encountered yet!
Jun 20, 2015
Very helpful.
May 11, 2015
I contacted them and they got back to me the same day .
Apr 26, 2015
Car not even ready .still in the shoo for major repaits yet it is posted for sale
1 people found this review helpful.
Feb 10, 2015
great
Jan 17, 2015
Car was not in ready to show condition. It was dirty and still "awaiting parts" such as a broken mirror. Then noticed that other cars on the lot were in similar condition. To be fair, the poor sales guy who helped me was very pleasant. Too bad the quality of his dealership couldn't back up his quality of service.
1 people found this review helpful.
Dec 23, 2014
Perfect
Dec 14, 2014
Jesse responded immediately. However, the car didn't meet what I was looking for
Nov 28, 2014
baxter037
Dealership advertised a vehicle on website but when I called they said the car hadn't arrived yet. Called several days but still no car. I don't think dealership should advertise vehicle for sale before they actually have them ready to sell. Big waste of time.
Mar 19, 2014
Good
Mar 4, 2014
Prompt and courteous response.
Mar 1, 2014
They responded promptly to our questions and assisted us in closing the sale for the vehicle we saw and test drove. The selection of the automobiles they carry is not very large at this point, but the items themselves are well maintained, well priced, and they come with a carfax report which is provided free of charge to the prospect buyer. The sales people are friendly, honest and serious about their work. We are pleased with our experience with this establishment and we absolutely love our (almost) new vehicle! Thank you LA Auto Exchange!
Feb 25, 2014
Quick response.
Feb 13, 2014
kevinjanet
responded quickly and answered all my questions

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