LA Auto Exchange

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7433 Telegraph Road, Montebello, CA 90640 - Map & Directions

Sales: (323) 714-1000

Today 10:00am - 7:00pm
(Closed Now)
show business hours
Dec 7, 2016
Over all great service, great price
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Dec 1, 2016
The person I was supposed to meet was with another customer. The replacement agent seemed completely uninterested in my business like it was a bother to deal with him. Turned out the vehicle was an accident recovery which they did not deny when asked, thus it was not what I was looking for.
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Nov 27, 2016
I must have called this dealer six different times, and spoken to three different people. Each person I spoke with indicated that they would call me back and never did, so I purchased a car somewhere else. I gave them one star because they seem to get nice cars for a reasonable price.
3 of 3 people found this review helpful.
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Nov 19, 2016
Bait and Switch tactics. I was told a car was available, I drove an hour to get there to find the car was supposedly off the lot getting serviced by a dealer and not available to see. Shown another car, then told $900 prep fees on top of price listed, tax and license.
3 of 4 people found this review helpful.
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Nov 18, 2016
Great
1 of 3 people found this review helpful.
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Nov 16, 2016
kenclem
Great
0 of 2 people found this review helpful.
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Nov 11, 2016
Responded and sent information in timely manner
2 of 4 people found this review helpful.
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Nov 4, 2016
Don't waste your time. Sales people here don't care if you want to buy a car or not. Told me the price was firm and hung up the phone, wow!!
6 of 9 people found this review helpful.
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Nov 1, 2016
sean7908
They got back to me within 48 hours and was fair and informative
0 of 1 people found this review helpful.
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Nov 1, 2016
Salesman sounded nice when talking to him on phone before meeting, but I decided to buy another truck somewhere else.. Otherwise, nice phone experience ..
1 of 2 people found this review helpful.
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Oct 19, 2016
Good service. Young kids Peter very good salesman. But the cars need detailing. Smell like cigarettes. And very dirty inside and out. Just the truth.
1 of 2 people found this review helpful.
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Oct 16, 2016
Great people,dont poke the price
0 of 1 people found this review helpful.
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Oct 9, 2016
Caseys is absolutely the worst dealer ship to purchase a vehicle. First the vehicle offered was not on the lot. Promised to have it at the lot a day later never showed and received many excuses. Overall would not recommend this dealership.
1 of 2 people found this review helpful.
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Oct 4, 2016
Perfect. Fast and Easy. Steven was a great help. Only problem was my cars cigarette lighter did not work.
0 of 1 people found this review helpful.
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Sep 27, 2016
Dealer promptly responded to my interest. No business conducted Dealer to far.
0 of 1 people found this review helpful.
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Sep 18, 2016
They charge you a higher APR then you are qualified for to make money on the back end. Try and come with the lowest amount down because the minute you say you have money they want it all. I tried paying their full asking price of 12500 and because I said I had 2000 down and not 1000 I originally said i had they didn't want to budge in price until they got my 2000. So I walked out and 2 weeks later the car dropped to 10000 and now they can keep it because I got a way better rate at a higher end dealership. Do your shopping! !!
7 of 10 people found this review helpful.
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Sep 10, 2016
They were not friendly or customer service oriented.
3 of 4 people found this review helpful.
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Sep 10, 2016
Very bad... They are keeping administrative charge as hidden cost and that too $1000... So before going here keep in mind the price of car in 1k more
4 of 6 people found this review helpful.
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Sep 9, 2016
My experiance with the most scandalous place of business I have ever had to deal with. I went to a car that was advertised for 4500. The car I saw was different then the car pictured. The salesman was arrogant and smug, treated my mother and I like we were inferior. After a test drive, we decided to buy the car , he tried to sell us a warranty for one year that cost 2500 , we refused the offer and it seemed like Javier the sales man was irritated by our refusal , he left us again and came back with a new figure of 7000 written on a piece of paper and said that the bank would only approve the deal for that new 7000 figure. I was confused because naturally a bank wants to loan the least amount possible. When I realized we were being scammed and brought in with a decoy car , I became very angry and humiliated. I hope they don't get away with there unfair and dishonest business practice for much longer
10 of 11 people found this review helpful.
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Sep 7, 2016
Great set of cars. Received a response to my inquiry within hours of contacting them. While at the lot Claudio was real friendly and helpful with the entire process. Glad he was able to assist us as I was expecting the buying process to be a headache, which it wasn't. Buyer's please note that salesman don't work on commission and there is no haggling with the prices, BUT that's the reason some of the prices on the cars are so low.
0 of 3 people found this review helpful.
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Sep 2, 2016
Iwantamercedes
Good comunications, answered my questions.
0 of 3 people found this review helpful.
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Aug 31, 2016
I liked the freedom they gave us to take our time and check out vehicles without any pressure! They answered all our questions and were not pushy at all like bigger dealerships . Great deal on car too!
0 of 1 people found this review helpful.
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Aug 28, 2016
All the cars here have been in accidents. Don't trust them, they just seem like good deals...
3 of 5 people found this review helpful.
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Aug 17, 2016
Contacted by email which is my preference. There is a possiblity I will go see the vehicle.
1 of 1 people found this review helpful.
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Aug 13, 2016
Timely response to question.
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Aug 11, 2016
exelente.. they answer fast..
0 of 1 people found this review helpful.
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Aug 2, 2016
not very good car wasn't like they said on the phone not at all what i call in great shape on outside of car it was missing the owners books in glove box the strips were coming off looked terrible up close asking way to much for this car in the shape that it is in battery was dead when i got there car sits outside just hot a very good experience would never go back for any of there cars for sale
3 of 4 people found this review helpful.
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Jul 18, 2016
Replied with a form letter when I first contacted the dealer. Then after I asked what the best deal out the door would be, they jacked up the tax title and doc fees
2 of 2 people found this review helpful.
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Jun 30, 2016
mackexplorer
sent a form letter did not address any of my questions
1 of 1 people found this review helpful.
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Jun 25, 2016
Responded immediately and very helpful! Seem like they have great customer service, will be stopping by today check them out.
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Jun 24, 2016
very polite and thorough
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Jun 21, 2016
My experience at LA Auto Exchange was awesome, I was able to buy the car I wanted at a fair price the help and attention from James the salesman was great He got the me lowest APR possible and am very thankful for all his help , I would strongly recommend this dealer for your next car purchase.
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Jun 10, 2016
Agents do a wonderful job
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Jun 4, 2016
Drove an hour and a half to look at car, when I arrived I was told it wasnt there it was in service and had been but that it would be back Thursday, after calling the car was back on Friday drove down the hill to look at it, engine bay was filthy car showed lots of distress, not even cleaned up. Biggest waste of time ever
1 of 1 people found this review helpful.
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May 29, 2016
Great experience contact me right away but the car color wasn't what I was looking for but can't wait to make a deal with a different car in the future.
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May 20, 2016
My purchase was quick and efficient. I have no issues with this dealership. John was AWESOME!
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May 12, 2016
They had none of the 5 cars advertised on the site
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May 11, 2016
Great experience. I highly recommend it.
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Apr 29, 2016
Great staff, hard working people, and excellent service
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Apr 29, 2016
Very good comunication
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Apr 22, 2016
Greeeeeeeeeeeeat but limited banks that they work worth far as financing
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Apr 20, 2016
abhi_kr
Good
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Apr 17, 2016
I am still attempting to negotiate. Although just a few hundred dollars apart, they initially do not want to budge.
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Apr 16, 2016
They didn't respond, I had to actually call them to discuss the vehicle. The person on the other line didn't seem as though he was interested in making a sale. If I could rate this no stars I would.
1 of 1 people found this review helpful.
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Apr 14, 2016
The staff were indifferent to the customers. most of the vehicles were dirty and I felt that if I had a problem, I would be ignored. It is not somewhere I would return to or buy from. It is basically a bunch of auctioned vehicles for re-sale.
1 of 1 people found this review helpful.
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Apr 9, 2016
Cars need repair. They say clean title but they sure don't look like it.
1 of 1 people found this review helpful.
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Apr 5, 2016
Good
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Mar 29, 2016
good
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Mar 26, 2016
Great employee James and good experience in and out . Give them some time and they will take care of you. Also FYI some of the vehicles may have minor repairs or major needed so do your personal thorough inspections.
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Mar 18, 2016
Good cars
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Mar 17, 2016
Good
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Mar 14, 2016
Good cars, love the instant carfax.
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Mar 14, 2016
Nice sales people!! And very friendly
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Feb 27, 2016
I bought the car, but it turns out it needs much work, which was not apparent during test drive. While I drove the car out of the lot, all kinds of warning lights came up on the dash board... The only saving grace is that Ford is honoring the warranty, but it will take 2 weeks to fix the car. Also LA Auto Exchange demanded that I pay a theft insurance policy it had bought - i.e. a "surprise" cost of $385 revealed at the last minute.
1 of 1 people found this review helpful.
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Feb 23, 2016
Not willing to negotiate
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Feb 22, 2016
After waiting about 15min, for the salesman whom i had an appointment with. Someone else gave me the key to the car and went out on the lot to look for it. When I found it I inspected it and later the salesperson came. He didn't ask if I wanted to test drive it and didn't seem to know much about the car. We went inside the office and he gave me a carfax report and I left.
1 of 1 people found this review helpful.
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Feb 17, 2016
Dealer contacted initially but then never responded, and it took a while for someone to help me, although once someone finally did, it was a very pleasant experience.
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Feb 14, 2016
Very helpful. They were great at answering any question we might of had.. We bought a Nissan Frontier and would definitely recommend this place.
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Feb 8, 2016
This dealer doesn't even deserve one star in my opinion.Im not here trying to bash this dealership but I specifically came to look at one car in particular decided I wanted to get it they sent it to a body shop to fix little cuts and scrapes the car picked up from the previous owner when I was told the car would be ready for me to pick up the salesperson allowed someone else to purchase the car during my transaction.Whats gust rating is I've been looking for something in particular for months found it the sales person James seemed to hardly know any information about the car in the first place then sell it to someone as I'm the one who was supposed to pick up and purchase the car.Now you tell me if that would anger anyone who drives almost an hour away to basically have there time wasted thank you LA auto exhale for a big fat nothing.
1 of 1 people found this review helpful.
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Feb 7, 2016
Quick response
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Feb 6, 2016
Salesman was very nice however vehicle had just arrived and it was in less than decent shape. The exterior and interior were badly scratched and scraped inside and out. Even with a clean up it would not have been appealing. Maybe next time.
1 of 1 people found this review helpful.
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Feb 6, 2016
Yes but they could not provide me with pictures of the vehicle they said the was being preped but how month's dose it take to prep a vehicle
1 of 1 people found this review helpful.
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Feb 3, 2016
Great!!
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Feb 1, 2016
i email first If they work with bad credit they said yes we have lots of lenders I said great I'll go ahead and put my app online they contacted me 2 days later and said sorry our lenders only qualify good credit that's sucks I spent time on the app. And they ran my credit
1 of 1 people found this review helpful.
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Jan 31, 2016
Poor, dealer gave incorrect information about the car not being damaged in a reck, didn't allow to test drive or take more than 10 miles to get checked independly, NOT GOOD!!!
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Jan 28, 2016
Jonesy80
couldn't make the deal but contact is solid
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Jan 17, 2016
I went there and met with Steven. He had a very hands-off approach. I knew what car I wanted but the place had a ton of cars to choose from. They seemed clean, well cared for, and in great condition. Steven was very forthcoming and there wasn't any haggling over the price. It was selling for what it was posted with no surprises. During the paper signing, he was open to, and gave explanations for everything that he was having me sign. Great and non-stressful experience. Would recommend!
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Jan 6, 2016
Our experience was very positive! The sales person was friendly and knowledgeable and made the buying e peri emcee concise and easily understood.
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Jan 6, 2016
Dealer never responded to my email questions, I still went to see the car a few days later. It was filthy, had a Crack in the bumper which was never shown or stated in any ad I saw, whether on CarGurus or another site, car also had a weak battery, and was making a very strong clicking sound which sounded like it was coming from the lifters...saw some other used cars there too. Mostly auction junk that's cleaned up, I've been in the auto industry 25+ years...stay away...not to mentioned the rude, unknowledgeable "salesman"...not sure how people like that get jobs
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Dec 24, 2015
This Prius V is not Model Five, just Model Two, still not fuuly repair at liftback door cannot close to stop the door open red light by accident, also too expensive and no cut down price. It's a bad experience. Waste my time.
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Dec 18, 2015
Good
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Dec 13, 2015
Came to view a listed cheaper car but conveniently, it was not ready. They were willing to sell a more expensive car that was ready.
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Dec 12, 2015
Great service
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Oct 14, 2015
He was very quick on responding and professional. Even though I never followed through with the appointment it was still great communication.
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Oct 9, 2015
They apparently never got the car, yet it was posted there for over 3 months, they kept telling me the car wasn't ready to see or test drive. Finally after so long, they notified me that they never got the car.
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Sep 30, 2015
Awful, email was prompt and generic. I had to email again to ask if the SUV was available, seems they just wanted me to "come on in for a test drive" When pressed on the availability the Honda Pilot was sold, when I enquired about the other Honda Pilot on add, I got not further response. By the way, BOTH Honda Pilots still show up in online adds, BAIT!
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Sep 21, 2015
Awesome
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Jul 24, 2015
joseislas13
They lie the person never said the have a problem and they Said is fixed and certification for parts but is they other way i never going to buy any car there. ..
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Jul 23, 2015
I waited for an hour before a technician, not a sales rep, took me on a test drive. He was very friendly and laid back. They weren't particularly responsive otherwise.
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Jul 10, 2015
Best dealer I've encountered yet!
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Jun 20, 2015
Very helpful.
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May 11, 2015
I contacted them and they got back to me the same day .
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Apr 26, 2015
Car not even ready .still in the shoo for major repaits yet it is posted for sale
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Feb 10, 2015
great
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Jan 17, 2015
Car was not in ready to show condition. It was dirty and still "awaiting parts" such as a broken mirror. Then noticed that other cars on the lot were in similar condition. To be fair, the poor sales guy who helped me was very pleasant. Too bad the quality of his dealership couldn't back up his quality of service.
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Dec 23, 2014
Perfect
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Dec 14, 2014
Jesse responded immediately. However, the car didn't meet what I was looking for
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Old Dealer Reviews

Nov 28, 2014
baxter037
Dealership advertised a vehicle on website but when I called they said the car hadn't arrived yet. Called several days but still no car. I don't think dealership should advertise vehicle for sale before they actually have them ready to sell. Big waste of time.
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Mar 19, 2014
Good
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Mar 4, 2014
Prompt and courteous response.
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Mar 1, 2014
They responded promptly to our questions and assisted us in closing the sale for the vehicle we saw and test drove. The selection of the automobiles they carry is not very large at this point, but the items themselves are well maintained, well priced, and they come with a carfax report which is provided free of charge to the prospect buyer. The sales people are friendly, honest and serious about their work. We are pleased with our experience with this establishment and we absolutely love our (almost) new vehicle! Thank you LA Auto Exchange!
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Feb 25, 2014
Quick response.
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Feb 13, 2014
kevinjanet
responded quickly and answered all my questions
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