KIA of West Nyack

The sales person I had really didnt give me details or show me much.. Kind of seemed like he was new/didnt know what he was doing. The whole experience was pretty odd and unprofessional.. (I had gone to Mazda of West Nyack a week before, and they were completely legitimate and knowledgeable.. KIA was like a parallel universe) Needless to say, i bought a car here, because it didnt matter if a toddler was selling the car.. I did my own research and knew what i wanted.. If i hadnt done research I would of been completely lost because no one seemed like they knew what they were doing in the sales department.. I was never explained the warranty or any sort of detail.. When i sat in the car my mother told the dealer to sit in the car with me and explain everything and all he said to me was "what do you want to know." With that all being said, the finance guy was wonderful.. Broke everything down for me and explained everything thoroughly! I do love the car i bought and am very happy with my purchase.. But if i could do it all over again, i'd go to a different KIA dealership!

i haven't gotten over there, but over the phone felt i was treated with respect, care, efficiency, honesty, integrity and trustworthy expertise

At first I got promising email saying: "To provide the absolute best buying experience and strive to ensure your satisfaction throughout your ownership of this and all future purchases. To accomplish this for you as we have so many others: you and I will work together from start to finish I would like to provide any and all information you would need to make your decision, Digital brochures for the vehicle your interested in 3rd party comparison guides to compare our vehicle to other vehicles your looking at, Additional videos, pictures or other media should you decide to move forward most of the paperwork can be handled via phone, fax or email whether you looking to lease, finance or purchase outright we can offer you the most competitive rates and flexible delivery options. As a trained and experienced Kia Specialist, I am ready to help you in any way." But later it was "I'm sorry but we don't have any pictures. The best thing I can tell you is come in and look at it." They sound just like typical used car sales people with bait and switch trick. Very disappointed.

They never received my message but I went in person and purchased the vehicle as advertised. Received excellent service.