KIA of West Nyack

Horrible experience with West Nyack kia customer service. They made a appointment me and when I show up the vehicle was sold. And they never ask if they could assist me in another vehicle. Very bad customer service . New to train the employees better.

Had a great car buying experience, the dealer was quick to reply, I was greeted immediately upon arrival the sales person was friendly, knowledgeable and helpful..... I would recommend them to anyone looking to buy a vehicle

Louis was super nice!

The sales rep , Eric, was very, nice, very informative and provided us with great service. There was never a pressure to buy.... Even though in the end we have not made the purchase, we were greatly surprised by how easy talking to “a used car dealer” can be.

Responsive

Top notch communication!

Nice enough at the dealership when selling me the car but when there was an issue with the title getting simple answers as to what happened and when it would be resolved was frustrating and challenging. After several attempts through the sales department I reached out directly to Kathy in Customer Service and she helped me get the answers needed and eventually resolve the situation.

I scheduled an appointment but when I got there after driving 2hrs, I was told the car was sold. No one had the decency to contact me and notify me that the car was sold. I don’t think they have the car as advertised. I think it’s a way to get people to go to their dealership so they can convince them to buy other vehicles they have in stock. This is worse than a scam

Contacted the dealer , called me following day stating that the car is not in their inventory anymore despite it showing on their web site. Was interested in another vehicle , contacted them again , stated that the vehicle is in service getting inspected before selling and will be available the following day. Rook the day off , kept contacting them the whole day. No showing . Stayed like that for 5 days then they told me that this car has been sold

scheduled me for an appointment the same time as someone else. Extremely awkward. Worked a deal, managers never call back. Sold the car elsewhere after a verbal agreement and no return calls. Nice sales associate but had little experience.

My sales person was pleasant, however, the car should at least been in a presentable state especially since they are trying to sell it, it is made by the same manufacturer and being held there. It was filthy inside,outside, had several scoff marks that could've been compounded..was told they would compound it basically if I bought the car...

They contacted me numerous times. I bought somewhere else right before meeting with them

Great experience overall. My salesperson was nice and welcoming. My only ding is that the car was not made ready for my scheduled appointment to test drive.

They contacted me right away, but unfortunately, this car did have the Xenon head light that I am looking for. Therefore, I cancelled my purchase.

Great follow up. Decided to go in another direction. Otherwise very good

Louis was super nice!

scheduled me for an appointment the same time as someone else. Extremely awkward. Worked a deal, managers never call back. Sold the car elsewhere after a verbal agreement and no return calls. Nice sales associate but had little experience.

They contacted me numerous times. I bought somewhere else right before meeting with them

Horrible experience with West Nyack kia customer service. They made a appointment me and when I show up the vehicle was sold. And they never ask if they could assist me in another vehicle. Very bad customer service . New to train the employees better.

Had a great car buying experience, the dealer was quick to reply, I was greeted immediately upon arrival the sales person was friendly, knowledgeable and helpful..... I would recommend them to anyone looking to buy a vehicle

My sales person was pleasant, however, the car should at least been in a presentable state especially since they are trying to sell it, it is made by the same manufacturer and being held there. It was filthy inside,outside, had several scoff marks that could've been compounded..was told they would compound it basically if I bought the car...

Nice enough at the dealership when selling me the car but when there was an issue with the title getting simple answers as to what happened and when it would be resolved was frustrating and challenging. After several attempts through the sales department I reached out directly to Kathy in Customer Service and she helped me get the answers needed and eventually resolve the situation.

They contacted me numerous times. I bought somewhere else right before meeting with them

Great follow up. Decided to go in another direction. Otherwise very good

scheduled me for an appointment the same time as someone else. Extremely awkward. Worked a deal, managers never call back. Sold the car elsewhere after a verbal agreement and no return calls. Nice sales associate but had little experience.

My sales person was pleasant, however, the car should at least been in a presentable state especially since they are trying to sell it, it is made by the same manufacturer and being held there. It was filthy inside,outside, had several scoff marks that could've been compounded..was told they would compound it basically if I bought the car...

Great experience overall. My salesperson was nice and welcoming. My only ding is that the car was not made ready for my scheduled appointment to test drive.

Had a great car buying experience, the dealer was quick to reply, I was greeted immediately upon arrival the sales person was friendly, knowledgeable and helpful..... I would recommend them to anyone looking to buy a vehicle

Responsive

Top notch communication!

Louis was super nice!

I scheduled an appointment but when I got there after driving 2hrs, I was told the car was sold. No one had the decency to contact me and notify me that the car was sold. I don’t think they have the car as advertised. I think it’s a way to get people to go to their dealership so they can convince them to buy other vehicles they have in stock. This is worse than a scam

Contacted the dealer , called me following day stating that the car is not in their inventory anymore despite it showing on their web site. Was interested in another vehicle , contacted them again , stated that the vehicle is in service getting inspected before selling and will be available the following day. Rook the day off , kept contacting them the whole day. No showing . Stayed like that for 5 days then they told me that this car has been sold

Horrible experience with West Nyack kia customer service. They made a appointment me and when I show up the vehicle was sold. And they never ask if they could assist me in another vehicle. Very bad customer service . New to train the employees better.

My sales person was pleasant, however, the car should at least been in a presentable state especially since they are trying to sell it, it is made by the same manufacturer and being held there. It was filthy inside,outside, had several scoff marks that could've been compounded..was told they would compound it basically if I bought the car...

Great experience overall. My salesperson was nice and welcoming. My only ding is that the car was not made ready for my scheduled appointment to test drive.

scheduled me for an appointment the same time as someone else. Extremely awkward. Worked a deal, managers never call back. Sold the car elsewhere after a verbal agreement and no return calls. Nice sales associate but had little experience.

My sales person was pleasant, however, the car should at least been in a presentable state especially since they are trying to sell it, it is made by the same manufacturer and being held there. It was filthy inside,outside, had several scoff marks that could've been compounded..was told they would compound it basically if I bought the car...

They contacted me right away, but unfortunately, this car did have the Xenon head light that I am looking for. Therefore, I cancelled my purchase.

Top notch communication!

They contacted me numerous times. I bought somewhere else right before meeting with them

Great follow up. Decided to go in another direction. Otherwise very good

Top notch communication!

Great experience overall. My salesperson was nice and welcoming. My only ding is that the car was not made ready for my scheduled appointment to test drive.

Great follow up. Decided to go in another direction. Otherwise very good