KIA of West Nyack

Very disapointed they did have the vehicle but They try hard to make me finance since i want to purchase the car out right they didn't sale it to me

Nice people

They did responding in a timely manner. The staff was very friendly and helpful.I did end up buying the vehicle I would recommend a friend

Very informative and helpful thank you Kia of West Nyack and Orlando

We bought a Kia Rio at Kia Werst Nyack on Route 303. During the test drive the brakes made noise. After some back and forth they put front pads on the car, but the brakes still make noise. I paid $999 dealer prep fee, which you would assume would put the car in a safe condition. My mechanic says the car needs front and rear rotors and back pads. You can hear the brakes scraping the rotors with the metal on metal sound. How could they sell a car that's a death trap.

Avoid this dealership if you can. Emailed and called them beforehand for a Jeep I wanted to look at. I was told the car was available and that I would have a"VIP" apt to see it. Fast forward 3 hours, I get there and of course...another customer had a deposit on the car before me. The manager admitted to baiting and switching. He stated that the low prices were only posted to bring people in and that the displayed prices were only after a down payment. Avoid this place. They will try to up sell you on a used KIA, an overpriced used luxury brand or a KIA lease. You've all been warned.

Responded quickly decided to wait a little longer before I buy I will not hesistate to buy from this auto dealership

Very friendly and not pushy like most car sales.

from add price BMW X6 $31000,I called them and check with finance officer they say no other hidden fee.they give me appointment next day travel 130 miles , took 1 day off from job I go there, they say 35000 .I ASK THEM WHY YOU TOLD ME THE PRICE 31000 in the add.they told me they donot care. they make the customer stupid

I would give 0 stars if it was an option. I drove an hour to this facility to look at a vw jetta listed at $7000. I called before I drove out to make sure the car was available and if that price was negotiable. Both answers were yes. I got there. Saw the car, list price on the sticker was significantly higher than $7000. (Either $12k or 13k). Salesman assured me it was 7k..test drove it. Asked for the carfax, couldn't provide it, but said it was one owner bought in auto auction. It was probably a military guys that got sent to war that is why it was impounded. Ridiculous. So that sounded really shady. Got back to negotiate. Paperwork said the car was $12,000. The salesman pulled up the Internet price of $7000 and showed me the screen. Told me I could get it for that price today, but I would owe $5000 when I came to pick up the car. Didn't make any sense, even though I said you are showing me the list price of $7000 on your computer. I had already wasted so much time and had an hour plus ride home. Since that day (Tuesday), I have gotten a call every day about rescheduling my Tuesday appt since I never showed up. This place is horrible and dishonest. Stay away!

They called approximately one and a half weeks after my initial phone call. I did not have dealings with them and cannot comment on what would have transpired. However, in the field of customer service, a week is just not acceptable for "first contact."

Be careful with their listings on CarGurus. For some reason their CarGurus advertised pricing doesn’t reflect the actual sales price, there is a deposit required to get the displayed ‘sales’ price. Going to the dealer website shows that the price that carguru displayed is actually the price less a deposit. I contacted them about the purchase price and they changed their dealer website to be a little clearer about what the sales price actually was. But I was told they have no control over the price that carguru picks to display.

This place is a scam because they try and hide cost of body work and try and get u to pay for it under dealer fees

I didn't buy a car from them, but they seemed knowledgeable and attentive. Also they didn't try to sell me everything on the lot. I appreciate that

Really nice people

If I could rate less than 1 star I would.... Horrible experience would never go back regardless of the deal. I test drove the Jeep - within minutes of sitting down to discuss our options, the next person that came in test drove the same Jeep and while we were waiting for our sale rep to clarify services...their sales rep wrote up a contract. So before we could clearly understand what was being repaired on the vehicle, they had the next customer signing away. Needless to say we walked out - even after we were assured we were the 1st to make an offer --- what type of business is this.

Bait and switch scammers, called one hour before I arrived, drove from Queens spent $50 on tolls and gas in the car that they promised was not even delivered yet. They jerked me around for a week and then finally sent pictures of a vehicle that was supposed to have no accidents with both sides of the SUV being sideswiped. Liars and crooks.

One guy was great there however, it was just a cold atmosphere and not welcoming. The car i wemt to see was a waste of time. Tires looked like they havent been changed in 10years car meeded brakes roaters u could clearly twll by not even driving the car. Brake pads were rusted. On top of that something was wrong with the motor! Car didn't even accelerate. I dont understand why this wasnt taking car of. I drove 2hours to see that, for what.

Followed up, but I bought a car somewhere else.

I was told that a vehicle I was interested was in stock but when I went there the car was sold. Poor communication. Never got a difinitve answer to questions

courteous &pleasant

I told them I fell on hard times and my family was helping me out. I found the car I wanted signed agreement of buying the car, and I gave them the deposit. When they received the check in the mail wouldn’t take the check because it wasn’t certified, unless I toke half of it for cash from my family behind they back who gave the check to them, and finance the other half so they can make money on the financing. Because I said no they wouldn’t sell the car to me, and they haven’t got back in touch with me about my deposit there suppose too send back. I have contacted them many times. When I asked the sales rep why did this happen I thought I was getting the car? I was told that the manager wanted it because they were getting a lot of interest on the car and they can make more money if they sell it to someone else who will finance it. UPDATE: a few days ago the manager wrote on one of the reviews l left to contact him that he wants to take care if it. I did contact him. Nothing happen he just was trying to make him self look good on here.

Dealer called me everyday for 5 days. When we arrived to se the car in question - which was in the lot - the salesman said, "Oh, I'm sorry, we sold that yesterday. Can I show you something else." Classic bait & switch!

We made a deal in a car in that dealer, a 2017 Kia Sorrento. The Mitchel salesman take time helping you. Look for him, I had bad experience in other dealers, but this guy is amazing.