Jake Sweeney Mazda West

2301 Ferguson Rd.
Cincinnati, OH 45238

Sales: (513) 715-4588

Service: (513) 699-4900

Today 9:00 AM - 8:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 24, 2017
I was not happy with communication with this dealership. First they never responded to my calls second the finance person called and set up an appointment with not knowing if the car was still there or not and said she would get back with me and never did. Then I called her twice and no response back. We live out of state and before we left wanted to make sure that car was there to purchase.
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Nov 6, 2017
very good
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Oct 31, 2017
Before driving 160 miles round trip, I asked if this vehicle had scratches/dents. I was told it had “a few minor scratches.” ....that was a major understatement on its condition. There were scratches over all sides of the car, some heavy. There was also a plastic panel coming off in the back seat, a smell of smoke covered by intense cherry freshener, only one manual key (should have 2 remote entry keys), and the low tire pressure warning light was on for the test drive in 45 degree weather. I just wish they could have been more candid on the condition before wasting my time/gas.
4 of 4 people found this review helpful.
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Oct 27, 2017
I had set up an appt to come in & test drive the car & was going to buy it but 2 days before I came in they sold the car & basically said sorry about my luck I won't go to this dealer a waste of time
2 of 3 people found this review helpful.
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Oct 14, 2017
Pleasant
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Oct 3, 2017
Bill was professional but they ended up selling the car before he could reserve it for me.
1 of 1 people found this review helpful.
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Oct 2, 2017
They were very helpful. I actually stopped at the showroom to test drive the car. I decided that I might need a car that was just a little bigger...I will not hesitate to stop up at the showroom again. Probably the best initial visit I've ever had, shopping for a car.
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Sep 22, 2017
Didn't wind up buying from him, but Mike Bonin is definitely a great salesman... Just geographically too fast to make it work. Highly recommended
2 of 2 people found this review helpful.
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Sep 21, 2017
5
Mike was very accommodating and informative. It just didn't work out.
1 of 1 people found this review helpful.
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Sep 12, 2017
Great to deal with!
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Sep 9, 2017
Great service!
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Aug 30, 2017
AbhaySingh
Prompt response
1 of 1 people found this review helpful.
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Aug 24, 2017
Jaelyn204
He is very helpful! He messages me about everyday ! He truly care about your choices and what you want ! They try to get to know what you are looking for and makes it easy for you! Highly recommend!!
2 of 2 people found this review helpful.
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Aug 19, 2017
Multiple times; very helpful and willing to help.
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Aug 12, 2017
The car I was interested in was already sold. But they contacted me quickly to let me know.
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Aug 8, 2017
it was great,learned alot about mazda cars,suvs.the salesman was not overbearing,answered all question.i am now interested in a new different mazda.
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Jul 15, 2017
the car was as advertised. The sales and financing dept were very pleasant and I bought the car
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Jul 3, 2017
fella3
good communications
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Jun 3, 2017
I called and spoke to a salesman who confirmed they had the vehicle I was interested in. I couldn't get to the dealership for a few days and asked if he would let me know if it sold so I wouldn't make the 2 hour drive unnecessarily. He did!!! Seemed very professional.
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May 25, 2017
Looked at 2 vans, both were dirty and not vacuumed. Sienna had body damage and needed new brakes / rotors and was over priced according to CarGurus. Mgr said he'd fix body damage but would not lower price for other issues. Went to another dealership and found a comparable van with less miles at a lower price.
4 of 4 people found this review helpful.
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May 23, 2017
Never once answered any question I had. They went around the questions and only pushed for me to buy a car. Not great service in my opinion
4 of 4 people found this review helpful.
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Apr 28, 2017
Mike Bonin saved my life. I came in wanting one thing. And they worked hard to put me in a better situation. I cannot explain how grateful I am.
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Apr 15, 2017
Vehicle was in terrible shape. Salesmen did not help much at all. Would not recommend anyone to go there
4 of 6 people found this review helpful.
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Apr 11, 2017
They've contacted me and have stayed in touched even offered me a way there which was great
2 of 3 people found this review helpful.
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Mar 17, 2017
Drydoor
5
Responded in a quick and timely fashion. Very excellent service, especially for the part of town they are in. We spoke to the internet sales manager. He was extremely friendly and offered a swift and pain free experience. I would recommend going to this dealership. The car was in fair to good condition, as Cargurus would rate vehicles. As for the car, it was better quality than what I've seen anywhere else in the last month (dealership wise) and the pricing was fair, but it still had some damage to the front bumper and the back left by the gasket. The engine had weird screeching noises, but it sounded like a belt or something needed to be replaced. We ended up finding the exact same car somewhere else for the same price, except it was in excellent condition, had 23k less miles and had nothing wrong with it. No exterior damage, no interior damage, no weird sounds coming from the engine. A special thank you to Matt, Joe and the internet sales manager (whose name I cannot reconcile at the moment). Overall, very happy with their experience.
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Nov 22, 2016
The dealership did contact me promptly by e-mail but they didn't have anything in inventory that I was interested in.
1 of 1 people found this review helpful.
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Sep 17, 2016
They were responsive and friendly. However, I was quoted a low interest rate but when it came time to sign the papers, it was considerably higher despite my excellent credit rating. They were dishonest with the rate. I will be refinancing it asap with my credit union. Beware: they give a good deal on the front end then make up for it with higher financing.
4 of 4 people found this review helpful.
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Jun 28, 2016
I did not see the vehicles at this dealership as they did not have the trim line that I was looking for.
1 of 1 people found this review helpful.
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Feb 15, 2016
Took a long time with lots of paper work before test driving. Short test drive circuit although they did let me take it for the weekend. The sales staff were very nice and competent.
1 of 1 people found this review helpful.
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Feb 1, 2016
Great experience. Salesman was not high pressure, very helpful.
1 of 1 people found this review helpful.
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Read 15 old reviews
Jan 18, 2016
when i walked into the dealer no one greeted me. everyone just walked around me as if i was not there.I am a 6 foot 2 black man, kinda hard to miss me.. After a few minutes i asked to speak with the person who i had been talking to online. i test drove the vehicle and the tires made a very loud whaling noise. when i asked about the tires the salesman brushed it off and said the vehicle is already under priced. That left me not trusting the dealer so i went to another dealer and did a cash buy for the same vehicle with 8k less miles and for about the same price. will never go to a jake sweeney again.
6 of 6 people found this review helpful.
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Jan 9, 2016
Just an awesome experience. Everyone was friendly and knowledgeable.
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Dec 28, 2015
It was terrible I went in knowing what I wanted and told the woman I had 3 children that I needed something roomy, I'm not fat but I'm not skinny neither with all that she comes and tell me I have a vehivle for you.... A little box something me and my children would have to climb in and out like clowns. If I'm going to pay for a car its gonna be what I like! Not what the dealer is trying to dorce upon me!!!
2 of 3 people found this review helpful.
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Response from Jake Sweeney Mazda West:

This customer was approved.  She left with out saying anything positive or negative before looking at any vehicle.  If she comes back, we can still work with her.
Dec 27, 2015
Very poor response home resulted in vehicle being sold before I could see it
3 of 3 people found this review helpful.
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Response from Jake Sweeney Mazda West:

I'm sorry the vehicle sold before you could get to the dealership.  We price our vehicles very aggressively online so we can sell them quickly.  Please let me know which vehicle you were interested in purchasing.  I will look for another to replace it.  Thank You, Jody
Dec 19, 2015
Bought vehicle from dealership. Great staff. Thanks Kim, Mike and Doug. I love my FJ Cruiser.
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Dec 19, 2015
very good
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Oct 23, 2015
great deal fantastic people thanks kym and jody
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Oct 16, 2015
Mike B was straight forward. Great experience. Minimal hassle, good people. 5 stars if it wasn't a pain to drive there (sketchy neighborhood and TRAFFIC).
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Jun 25, 2015
salesperson was not informed about inventory
3 of 3 people found this review helpful.
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Apr 24, 2015
The quickly response was nice and was willing to help in any way for information about the car.
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Mar 11, 2015
Very friendly and great communication.
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Feb 8, 2013
Awesome! Deal went through! Very Grateful! Now driving a Nissan!!! Rouge!!!! :-)
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Feb 4, 2013
Prompt response, polite dealers, they let me do a 1-day rental for no charge to try it out (which was amazing), but I decided I didn't like the vehicle enough to purchase and they didn't pressure much.
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Apr 26, 2012
Picture isn't that of an Equinox it is of a Trail Blazer. I find that less than exceptable when someone is shopping on line you would like to at least see pictures of the auto your interested in and if you want to take the next step and see it in person.
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Oct 29, 2011
A good recieption is the most needed factor in such a biusness, and that was my first impretion when I got there
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