Impex Auto Sales

3512 S Holden Rd
Greensboro, NC 27407

Sales: (336) 750-6840

Today 9:00 AM - 6:00 PM
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https://static.cargurus.com/images/forsale/2018/01/31/21/10/2015_ford_edge-pic-2890973440974395313-152x114.jpeg

2015 Ford Edge Titanium AWD Used Cars in Greensboro, NC 27407

Great Deal
$3,581 BELOW
CarGurus IMV of $26,781

Price: $23,200

Mileage: 35,284

Location: Greensboro, NC 27407

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Bronze Fire Metallic Tinted Clearcoat Description: Used 2015 Ford Edge Titanium AWD for sale - $23,200, 35,284 miles with Navigation System, Remote Start
https://static.cargurus.com/images/forsale/2018/05/29/21/56/2017_honda_accord-pic-2678069050615948556-152x114.jpeg

2017 Honda Accord V6 EX-L FWD Used Cars in Greensboro, NC 27407

Great Deal
$3,084 BELOW
CarGurus IMV of $26,584

Price: $23,500

Mileage: 2,429

Location: Greensboro, NC 27407

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Orchid Pearl Description: Used 2017 Honda Accord V6 EX-L FWD for sale - $23,500, 2,429 miles with Sunroof/Moonroof, Remote Start, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/21/10/02/2016_nissan_altima-pic-9035585358836926286-152x114.jpeg

2016 Nissan Altima 2.5 SV Used Cars in Greensboro, NC 27407

Great Deal
$2,855 BELOW
CarGurus IMV of $16,805

Price: $13,950

Mileage: 22,366

Location: Greensboro, NC 27407

Average time on market: 28 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Super Black Description: Used 2016 Nissan Altima 2.5 SV for sale - $13,950, 22,366 miles
https://static.cargurus.com/images/forsale/2018/05/24/22/23/2014_ford_f-150-pic-1038802311247445221-152x114.jpeg

2014 Ford F-150 STX SuperCab 4WD Used Cars in Greensboro, NC 27407

Great Deal
$2,817 BELOW
CarGurus IMV of $21,317

Price: $18,500

Mileage: 96,070

Location: Greensboro, NC 27407

Average time on market: 48 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Race Red Description: Used 2014 Ford F-150 STX SuperCab 4WD for sale - $18,500, 96,070 miles
https://static.cargurus.com/images/forsale/2018/04/12/21/30/2017_ford_expedition-pic-5009230251856286096-152x114.jpeg

2017 Ford Expedition EL XLT Used Cars in Greensboro, NC 27407

Great Deal
$4,067 BELOW
CarGurus IMV of $37,667

Price: $33,600

Mileage: 18,656

Location: Greensboro, NC 27407

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Gold Description: Used 2017 Ford Expedition EL XLT for sale - $33,600, 18,656 miles with Leather Seats, Memory Package, Aluminum Wheels, Remote Start, Navigation System
https://static.cargurus.com/images/forsale/2018/07/17/20/28/2016_ford_fusion-pic-4975337656457013349-152x114.jpeg

2016 Ford Fusion SE Used Cars in Greensboro, NC 27407

Great Deal
$2,259 BELOW
CarGurus IMV of $17,709

Price: $15,450

Mileage: 11,567

Location: Greensboro, NC 27407

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Shadow Black Description: Used 2016 Ford Fusion SE for sale - $15,450, 11,567 miles with Navigation System, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/06/21/09/58/2003_chevrolet_silverado_3500-pic-8988812167693865192-152x114.jpeg

2003 Chevrolet Silverado 3500 LB DRW 4WD Used Cars in Greensboro, NC 27407

Great Deal
$4,102 BELOW
CarGurus IMV of $14,602

Price: $10,500

Mileage: 181,181

Location: Greensboro, NC 27407

Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Summit White Description: Used 2003 Chevrolet Silverado 3500 LB DRW 4WD for sale - $10,500, 181,181 miles
https://static.cargurus.com/images/forsale/2018/04/16/20/39/2015_lexus_rx_350-pic-3423965937872887694-152x114.jpeg

2015 Lexus RX 350 FWD Used Cars in Greensboro, NC 27407

Great Deal
$3,370 BELOW
CarGurus IMV of $29,470

Price: $26,100

Mileage: 34,412

Location: Greensboro, NC 27407

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Claret Mica Description: Used 2015 Lexus RX 350 FWD for sale - $26,100, 34,412 miles with Leather Seats, Sunroof/Moonroof, Premium Package, Comfort Package, Luxury Package
https://static.cargurus.com/images/forsale/2018/06/03/09/52/2018_ford_f-150-pic-5914738847072709-152x114.jpeg

2018 Ford F-150 Lariat SuperCrew 4WD Used Cars in Greensboro, NC 27407

Great Deal
$6,108 BELOW
CarGurus IMV of $44,808

Price: $38,700

Mileage: 19,536

Location: Greensboro, NC 27407

Average time on market: 56 days Certified Pre-Owned: No Transmission: Automatic Color: Oxford White Description: Used 2018 Ford F-150 Lariat SuperCrew 4WD for sale - $38,700, 19,536 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2018/01/31/21/10/2016_audi_q3-pic-7041447380046606582-152x114.jpeg

2016 Audi Q3 2.0T Premium Plus FWD Used Cars in Greensboro, NC 27407

Great Deal
$3,124 BELOW
CarGurus IMV of $24,424

Price: $21,300

Mileage: 63,086

Location: Greensboro, NC 27407

Average time on market: 40 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Brilliant Black Description: Used 2016 Audi Q3 2.0T Premium Plus FWD for sale - $21,300, 63,086 miles with Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/05/31/22/38/2015_toyota_camry-pic-5669176481670289207-152x114.jpeg

2015 Toyota Camry SE Used Cars in Greensboro, NC 27407

Great Deal
$1,875 BELOW
CarGurus IMV of $15,575

Price: $13,700

Mileage: 41,859

Location: Greensboro, NC 27407

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Attitude Black Description: Used 2015 Toyota Camry SE for sale - $13,700, 41,859 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/02/26/21/40/2014_ford_f-150-pic-4311807852925594798-152x114.jpeg

2014 Ford F-150 STX SuperCab 4WD Used Cars in Greensboro, NC 27407

Great Deal
$2,423 BELOW
CarGurus IMV of $25,923

Price: $23,500

Mileage: 31,921

Location: Greensboro, NC 27407

Average time on market: 48 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Sterling Gray Metallic Description: Used 2014 Ford F-150 STX SuperCab 4WD for sale - $23,500, 31,921 miles with Sport Package
https://static.cargurus.com/images/forsale/2018/05/22/23/10/2014_ford_f-150-pic-710057737203512757-152x114.jpeg

2014 Ford F-150 FX4 SuperCrew 4WD Used Cars in Greensboro, NC 27407

Great Deal
$3,454 BELOW
CarGurus IMV of $31,354

Price: $27,900

Mileage: 51,794

Location: Greensboro, NC 27407

Average time on market: 48 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tuxedo Black Metallic Description: Used 2014 Ford F-150 FX4 SuperCrew 4WD for sale - $27,900, 51,794 miles with Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2018/07/13/10/18/2015_nissan_pathfinder-pic-759753018079643937-152x114.jpeg

2015 Nissan Pathfinder SL Used Cars in Greensboro, NC 27407

Great Deal
$2,546 BELOW
CarGurus IMV of $22,996

Price: $20,450

Mileage: 38,105

Location: Greensboro, NC 27407

Average time on market: 25 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Cayenne Red Description: Used 2015 Nissan Pathfinder SL for sale - $20,450, 38,105 miles with Leather Seats, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/21/22/42/2014_mercedes-benz_gl-class-pic-1899074007459191751-152x114.jpeg

2014 Mercedes-Benz GL-Class GL 350 BlueTEC Used Cars in Greensboro, NC 27407

Great Deal
$3,234 BELOW
CarGurus IMV of $33,084

Price: $29,850

Mileage: 77,421

Location: Greensboro, NC 27407

Average time on market: 28 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Palladium Silver Metallic Description: Used 2014 Mercedes-Benz GL-Class GL 350 BlueTEC for sale - $29,850, 77,421 miles with Navigation System, Sunroof/Moonroof
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 18, 2018
Blue8321
Straight forward and willing to work with you
Jul 18, 2018
Great experience.
Jul 8, 2018
Traw2017
Great experience! Would recommend Impex to anyone. Ask for Nass. :)
3 people found this review helpful.
Jul 2, 2018
Purchased the vehicle. Very satisfied so far.
Jun 27, 2018
GuruZBXDR
Kept me informed.
1 people found this review helpful.
Jun 20, 2018
I will certainly be returning to Impex in the future for any of my used car needs. The people and the process went smooth and it was a no pressure purchase.
1 people found this review helpful.
Jun 17, 2018
They did a great job very friendly and helpful and I got a good deal on a truck
May 31, 2018
GuruZ8GYH
Nice people
May 27, 2018
Guru5NV4Z
Helpful n curtious
May 21, 2018
zerokool001
Good transaction but their car buying process is just slow. Jason Tate was my sales rep and he was 5 star all day. I would do business with Jason Tate only if decide to purchase another vehicle from this dealer. Advice is to review the inventory online before going to the lot.
3 people found this review helpful.
May 17, 2018
Fabulous experience! Left work at 4 to go test drive and was pulling out of the lot at 6 to drive my new car home! Staff was super experienced and helpful! FIVE stars!!
May 13, 2018
They were responsive and honest about the vehicle.
May 11, 2018
The staff was very friendly, extremely helpful as well. They allowed me to take my time going through their selection and select the car I wanted, NOT what they wanted to sell me!
2 people found this review helpful.
May 10, 2018
Guru933WX
May 10, 2018
rbblack
I spoke with a salesperson and she was very helpful
May 9, 2018
Do NOT buy online. Truck instrument cluster didn't work. Said they didn't spend the $300 to fix it cause not needed. What else are they cutting corners on? I see others have had issues with vehicles not holding up. Make sure you go through any vehicle you buy from there. There website said the vehicle came with a warranty but instead they tell you no and then try to get you to buy a warranty instead. Do not accept the low ball # on your trade. They offered 2,500 LESS then other dealer cause "they don't like to take in trades over 200,000 miles.". They say they will NOT negotiate price, so be sure to look around. The people who answering the leads on here are NOT sales people. They simply reply based on the info on there website which leads to incorrect info. Wasted my whole day there. They were suppose to have vehicle ready to be looked at but when I got there, the internet people didn't tell them. Also, MAKE SURE you check CarFax report. Found that there was an issue with the odometer reading on the vehicle. Terrible experience with there lack of replying to the CarGurus lead and even worse experience misrepresentation of the vehicle and the electronic issues. Sure they got good prices on some vehicles and the sells person we worked with tried but I would encourage people to avoid this place. If there not willing to spend $300 to make sure a vehicle is safe before driving but they want you to pay them to fix it, then to me it's a big red flag on what other corners they cutting. I see others having same issue. I much prefer to pay a little more to have a safe and quality vehicle vs a vehicle that is patched together just to save cost to sell cheap.
11 people found this review helpful.
May 7, 2018
Dealer was knowledgeable and very helpful.
May 1, 2018
Mike and Simon were very helpful! Even let me take it home for the night to show the family. Ended up finding another vehicle I liked better, but good people
Apr 30, 2018
Email with good contact info.
Apr 25, 2018
Great service and good "non sales" people. Not a fancy dealership but the best prices I could find anywhere.
1 people found this review helpful.
Apr 24, 2018
I got my car here and it seemed allright but then all the electric system failed and now i had to go to bmw to get it cecked out. Expensive choice
6 people found this review helpful.
Apr 13, 2018
gary bingham
Dealer did not answer my questions. For the past 12 years I have traded and purchased my cars via email or internet. Seems like some dealers are willing to do that more than others.I hate to go to the dealership and wait and wait going back and forth haggling over pricing. All of this can be done now in the comfort of your home. If a dealer is not willing to do that For me then I can go on to another dealer.
4 people found this review helpful.
Apr 6, 2018
So far so great, very upfront with the car and situation. They had to fix something before actually getting car. There wasn't the normal car dealer "let me check with my manager ". Luigi is a super mario brother...
1 people found this review helpful.
Apr 6, 2018
Had no problems at all got the truck that I wanted they were alot of help they even helped me to get extra parts and have them installed had a good experience with sales department
Mar 30, 2018
kwcollins
Quick response to questions.
Mar 29, 2018
Narciso Cabrera
After buying 10+ cars/trucks over the years, this was the beat experience I’ve ever dealt with. Yaz was an awesome sales guy. He always made sure my family and I were ok throughout our time there. He had other customers he was working with when we got therefore he made sure to stay communicated with us. Charles was one of the managers there that was working with us as well with our trade in, he two was excellent and treated us right! We will definitely be purchasing our next vehicle here!
2 people found this review helpful.
Mar 26, 2018
Very informative about the vehicle
Mar 26, 2018
Guru3W9M
Excellent service sales agent Are the best I will recommend to anyone Get your next vehicle from impex auto sales I’m buying my next car with you guys ok thank you so much att: Jose serrano
Mar 14, 2018
GuruYBDDK
Dealer responded quickly but I guess when we got there the car was sold. Didn’t see anything else on the Lot that fit our budget.
0 people found this review helpful.
Response from current dealership:
sorry about that but thanks for coming in please keep a eye on us if you see anything else you like please let us know
Mar 14, 2018
Waste of my time. Wanted to give me $3000 BELOW Bluebook trade in value for my car. I laughed in their face and left. Tried to tell me why they were so low in trade in price because of the profit they needed. Don’t bother with their “on-line trade in value estimate”. That was correct but not what they offered at store.
7 people found this review helpful.
Response from current dealership:
Ann sorry if we offended you on your trade , that's never our intent. However there are many factors that goes into appraising a car other than the books used as guides, such as miles , condition of the car and ect
Mar 12, 2018
I've been looking around for a newer vehicle, I've got a particular vehicle in mind that I'm searching for. Contacted Impex auto sales, when I saw a vehicle that they had featured online that was very close to what I was searching for. They contacted me very promptly and answered all the questions I had, it was a very good experience.
2 people found this review helpful.
Response from current dealership:
thanks
Mar 3, 2018
Jeepher719
The team at Impex were great to work with. I called and placed a hold on the vehicle earlier in the week and made the trip on Saturday. They stayed in contact and made sure the vehicle was ready for me when I arrived. The Jeep itself was pristine, and priced incredibly fair. I read other reviews and was a bit put off, but personally I had zero issues with the way they handled business and the vehicle they sold me. We will definitely consider Impex when we buy our next car.
4 people found this review helpful.
Response from current dealership:
thanks
Mar 3, 2018
Decided not to visit since several vehicles had salvage titles.
5 people found this review helpful.
Response from current dealership:
Jae thanks for looking us up on line, sorry you decided not to visit us we do offer cars with salvage titles to help people save money. But with close to 500 cars readily available for sale we have a little something for everyone. Hope to see you soon
Feb 26, 2018
Guru5G68R
Great place to buy a car I bought the f150 I was looking at they let me look with no hassle thanks
1 people found this review helpful.
Feb 18, 2018
Wish we could come to an agreement on price because I would love to have it!;)
1 people found this review helpful.
Feb 12, 2018
Great experience.
Feb 12, 2018
Guru5YKW7
Feb 9, 2018
Guru5MNV9
They contacted me. Obtained my credit application. They then told me the vehicle was sold 15 mins ago. So, they ran my credit for nothing. Then said it was my fault because, I agreed to run it. #pissed
12 people found this review helpful.
Feb 6, 2018
thomas womack
they tried hard to get my business but didnt have the right car...
1 people found this review helpful.
Feb 2, 2018
Stacy hamlet
Nice people
Jan 25, 2018
Excellent experience
0 people found this review helpful.
Jan 24, 2018
Jeffrilynn1204
Was not happy with the condition of the vehicle. It was dirty and sloppy detailed, plus it was badly rusted out underneath and the body repair work was poorly done. So I was disappointed in this dealerships ability to represent and sell high-end performance vehicles. And ask they remove all my information from their records. Thank you.
10 people found this review helpful.
Jan 16, 2018
Just bought my first car from them!!!! They were on point with everything!!! The sale was smooth!! I will buy another car from them. Check them out!! You won’t regret it.
2 people found this review helpful.
Jan 5, 2018
It was good, they were honest and told me the car was sold already, and had another for me to drive
3 people found this review helpful.
Jan 3, 2018
They were excellent and helped me get in and out in a timely manner
1 people found this review helpful.
Dec 31, 2017
They responded
0 people found this review helpful.
Dec 30, 2017
GuruZZ847
All good!
0 people found this review helpful.
Dec 23, 2017
bc96bc
5
Keisha sent an email right away. Chris the manager followed up with another email. I am in the investigative and will continue to stay in contact with Impex about a couple of vehicle in their inventory. They seemed very willing to help.
3 people found this review helpful.
Dec 7, 2017
Prompt reply to questions
Nov 26, 2017
Brooklynmair4
They were Great! Everything I wanted in the truck . The buying experience was great ! Quick and easy.
3 people found this review helpful.
Nov 13, 2017
kg_godschild2003
Very friendly but sold the car before we arrived for our appointment.
4 people found this review helpful.
Oct 22, 2017
They replied promptly and answered our questions.
1 people found this review helpful.
Oct 7, 2017
te1201
Quick to respond haven’t had a chance to meet the salesperson yet.
2 people found this review helpful.
Sep 29, 2017
Great Company and Fast Responses would rate the overall as an excellent experience !!!
1 people found this review helpful.
Sep 24, 2017
Great communication and service from the sales woman, however, doc fees are rediculusly high for a small dealer with no justification.
8 people found this review helpful.
Sep 21, 2017
Even though I didn't purchase the car the sales team was extremely nice and reached out to me several times to see how they could help me. If the rest of the contact resembles the initial contact then their customer service is excellent.
1 people found this review helpful.
Sep 21, 2017
Asholds80
30
Very helpful and respectful
0 people found this review helpful.
Sep 12, 2017
They were responsive and professional
0 people found this review helpful.
Sep 10, 2017
The dealer touched bases with me in a timely manner. They also have great customer service I am a satisfied customer.
1 people found this review helpful.
Sep 6, 2017
sconyersj
They were friendly and good about returning calls. They did not know a lot about the car I was interested in and I did not buy it when we thought there was a problem with the top opening & closing (it was a convertible). I later learned the problem was probably just a cover not being in place to close a safety switch.
1 people found this review helpful.
Aug 17, 2017
Very helpful
2 people found this review helpful.
Aug 12, 2017
I was contacted by one of the sales agents at Impex (Sam). I explained to her that I did not want to go through a long negotiation process with them and asked her to give the best out the door price she could. After conferring with her manager, she came back with an out the door price before taxes of $17,999 which included her dealer fees plus not a fine off the price of the vehicle. This vehicle was advertised at a cost of $17,300. I emailed back explaining that I was very interested in the vehicle but wasn't going to pay more than her advertised price. She never responded. If you are looking for a straightforward means of purchasing an automobile, look further. Jeff
19 people found this review helpful.
Aug 12, 2017
Guru96HCZ
Yes, the questions I asked about the vehicle were never answered. Just about Impex's sales group. I wasn't pleased.
7 people found this review helpful.
Aug 11, 2017
Good
0 people found this review helpful.
Aug 10, 2017
I got multiple emails from salespersons and managers, but somehow no one told me that the car I had inquired about had already been sold.
9 people found this review helpful.
Aug 9, 2017
Good dealer
0 people found this review helpful.
Aug 6, 2017
Went to test drive this car but there it was already sold. They found another car very similar that we test drove. The sales representative was very friendly and knowable. We did not purchase that night but did not feel pressured to make a decision.
5 people found this review helpful.
Jul 31, 2017
I would not consider my experience with Impex favorable. I did respond with a "canned" e-mail. I advised I was coming to the dealership. The dealership is over 400 miles from where I live. Stopped into dealership and viewed vehicle. I stopped a salesperson and advised him I was interested in this vehicle and I made an offer. He promised to call me in 1 hour. I tried e-mailing the person I originally had e-mail communication. She responded with " the price is what is indicated" no explanation. I arrived on Wednesday and had a flight out on Friday. No one ever called me. Very disappointed with this dealership. I had specifically went there to purchase this vehicle.
16 people found this review helpful.
Jul 28, 2017
I provided the exact features/options I had seen on another Jeep, and asked sales person to reconcile their Jeep's to mine. They sent me link to their Jeep to do what I considered their job - so no business for Impex.
8 people found this review helpful.
Jul 25, 2017
Redwingz1
Positive but didn't end up purchasing.
1 people found this review helpful.
Jul 17, 2017
Guru9QKM6
Ashley was excellent and responded quickly. Followed up to each message sent.
2 people found this review helpful.
Jul 16, 2017
very friendly but car was sold
3 people found this review helpful.
Jul 12, 2017
Great response time.
0 people found this review helpful.
Jul 9, 2017
Great
0 people found this review helpful.
Jul 6, 2017
Fabiotek
Answered with generic email without answering to the actual question.
3 people found this review helpful.
Jul 1, 2017
lumaluck
Great prices, but not vey good customer services. When I first went there, I was told to go see the car alone. The vehicle was very dirty when I got it. When asked why, I was told that the cleaning Department was closed at 5. It was 8:00 when I was doing business with them. Not friendly customer service at all. They will not go the extra mile to win your business. A group of robots, except for the financial department.
7 people found this review helpful.
Jun 19, 2017
GuruSWRS
Horrible experience. Horrible customer service. Promised us things when we bought and they have not kept up with them. We've had to call multiple times about issues and they never do what they tell us they are going to. Stay away!
16 people found this review helpful.
Jun 14, 2017
Salesperson was great, she responded quickly to all my questions .
1 people found this review helpful.
May 24, 2017
Dealer responded quickly
0 people found this review helpful.
May 16, 2017
This car was advertised as on sale for more than 200 days. I was in constant text contact w Impex right up until I had an exact arrival time, and was told they were looking forward to seeing me. When I arrived (an hour's trip), the "keys were out" and two minutes later I was told a deal was being written up on this car as of --very roughly--the time I sent that last text. Of course there were many other cars they would be happy to show me. I walked out, feeling I had been the victim of a bait and switch. I guess there is a possibility that it actually happened this way...but I find this unlikely.
28 people found this review helpful.
May 13, 2017
Haven't gone to see the car yet but email response customer service and information provided has been all top notch! Even above and beyond! This is how you earn buisness, by personalizing the shopping experience and providing great customer service and quick responses!!!!
1 people found this review helpful.
May 6, 2017
GuruLV7D
Great deal great people
0 people found this review helpful.
Apr 30, 2017
Very helpful and great communication
0 people found this review helpful.
Apr 23, 2017
Tremaine  Swinson
Good
0 people found this review helpful.
Apr 12, 2017
They responded , but I never went to these dealer.
0 people found this review helpful.
Apr 10, 2017
Jeepsterman
They told me several different stories about the car being available. It was available then it was sold, then they made a mistake it was available.Then it had a deposit on it. Very frustrating since I live 2 hrs. away from dealership. couple days later I responded to an email from the manager who asked if he could help me in any way. I told him about my negative experience and never got a response back. What type of management do they have?
19 people found this review helpful.
Mar 25, 2017
Good with follow up I will buy from them
0 people found this review helpful.
Mar 18, 2017
Responded quickly to my emails and did not harass me via phone calls.
0 people found this review helpful.
Mar 15, 2017
Five star service
0 people found this review helpful.
Mar 10, 2017
Nice people to work with.Found issues with car and dealer was not will to negotiate to come to an agreement on making a final deal. I'm afraid they may sale a car to an individual knowing there are major issues with car. In this case the water pump fault is about to trigger due to slow water flow.
20 people found this review helpful.
Feb 28, 2017
This dealer was really good. We didn't come to terms on a trade in value but Reggie came up with a deal we did accept. The deal didn't take all day. We had decided on this type of car before hand and ended liking it so we bought it. They put together a package very quickly and we drove it home.
1 people found this review helpful.
Feb 26, 2017
Great dealer
0 people found this review helpful.
Feb 25, 2017
Good experience and prices. Salesman was not pushy!
2 people found this review helpful.
Feb 23, 2017
Good communication
2 people found this review helpful.
Feb 20, 2017
Good. Called right back after an internet inquiry.
2 people found this review helpful.
Feb 7, 2017
Excellent. Called and was given a quote. Had the vehicle checked out and made full offer. Reggie, Mike, and Chris were all professional and my purchase a pleasant one.
1 people found this review helpful.
Feb 4, 2017
They were prompt in getting back to me. However we couldn't agree on a price. Although I didn't buy the vehicle I wanted, they did show good customer service
3 people found this review helpful.
Feb 2, 2017
The best recommended. I had no credit 0 and i got a new car. Thanks impex
5 people found this review helpful.
Jan 26, 2017
Escape_1443
The dealer was wonderful. My email was full of information. Thanks, Dee Dee
3 people found this review helpful.
Jan 23, 2017
Responded quickly to my text. Great dealership no pressure to upgrade or buy. Would use again. Very happy with my new truck.
3 people found this review helpful.
Jan 18, 2017
Responded that the vehicle was sold.
2 people found this review helpful.
Jan 1, 2017
Although I ended up with a different vehicle than I went to see, I'm very happy with Mark and the team at Impex. Great experience all around. Highly recommend.
1 people found this review helpful.
Dec 29, 2016
Was in the area willing to stay an extra day but never heard back from them until I sent another email days later.
2 people found this review helpful.
Dec 24, 2016
Good folks
Dec 23, 2016
Hazhydro
I spoke to one salesperson in the morning to let her know that would be coming and that I had made arrangements to have a mechanic check the van out if it passed the test drive. When I arrived, I ended up with a different salesperson. The mechanic ended up finding an issue, so Impex deducted the cost of repairs. They were a bit understaffed, but everyone was friendly. I would definitely buy there again.
5 people found this review helpful.
Dec 23, 2016
Smooth experience. Great staff.
1 people found this review helpful.
Dec 19, 2016
The car had loose screws, but yet they still had us test drive the car. Clearly not a great company to be purchasing a car from. Also the cars screen did not immediately turn on, we had to crank the car twice before the camera came on. Run, run, run from this dealer. If I could rate them a zero I would!
10 people found this review helpful.
Dec 10, 2016
They got back to me very quickly and covered every form of communication - text, vm, and email! She was knowledgeable and willing to assist is anyway she could. I visited the dealer later in the day and my experience at the dealer was different than earlier. The thing that got me was that there were sales people smoking out front of the main building and even inside it smelled like cigarettes. The car I was looking for didn't look anything like it did online - it was scratched up, curved rims and as-is with no warranty. Overall, they did a great job on the front end, but need to work on their image at the dealership - no one wants to walk through a cloud of smoke to go inside... I almost turned around and went back home.
9 people found this review helpful.
Nov 23, 2016
Wanted to talk in person which is hard for me with my schedule. Usually have time at 4 am only. Then I get follow-up adds and I asked that they not call but email me, and they called anyway.
3 people found this review helpful.
Nov 14, 2016
ELIofVA
I identified the car on this site, made my decision. The dealership was over 100 miles from where I live. They included delivery to my home. ++++
1 people found this review helpful.
Nov 3, 2016
DaveHill
I drove on the lot and asked to see the car. The sales rep brought me the keys and said to take it for a drive and to take to a mechanic or other dealer for a pre sale inspection if I desired. I bought the car and it was the best car buying experience I have had in fifty years of buying cars. I may have spent 30 minutes getting all the papers signed and the car prepped for delivery. Love the car, like Impex a lot.
5 people found this review helpful.
Oct 29, 2016
GFM2016_CRVs
Qiuick responce. Pleasant.
2 people found this review helpful.
Oct 14, 2016
The customer service at Impex is great. The staff is excellent. If I had to purchase another car Impex would be the first place that I would go to.
2 people found this review helpful.
Response from current dealership:
Thank you Tara for your business we value you as a customer. Please keep in mind that we do have our Refer A Friend program, where if somone you send to us purchases a vehicle you can earn $50. We hope to help those you know as well. Thank you!
Oct 8, 2016
Sales lady called and could not answer a question about a recall on this car. She said she would find out and call me back, but never called again.
3 people found this review helpful.
Response from current dealership:
We are so sorry for that sir, you are of value to our dealership. When it comes to recall issues it is best to contact the manufacture dealer to receive details on the issue, all we are provided is what is on the CARFAX. However, you can visit recall.com enter the vin # and receive the recall information. We do apologize for the inconvenience and failure to respond to your request in a timely fashion.
Oct 6, 2016
Did not describe the true condition of the vehicle, It was in a heavy crash and repaired.
5 people found this review helpful.
Response from current dealership:
Unfortunately we have recently switched web providers and CARFAX is not being provided for all of our vehicles. However we are in the process of fixing this situation so we will no longer have this issue. We do apologize for any incovenience that this may have caused you. Please feel free to call in for Mike Hardy at any time of your convenience.
Sep 24, 2016
very good and satisfying
1 people found this review helpful.
Response from current dealership:
Thank you William, we that we have been able to earn your business. Please keep in mind that we do offer the Refer A Friend program, where if someone you send to us purchases a vehicle you are eligible for a $50 thank you.
Sep 2, 2016
Arrived at the lot around 1230 and waited for about an hour for them to find the key so I could check out the car and functionality finally someone found the key and they wanted more than 10000.00 for a car that the panoramic roof and turbo wasn't working.pan was not even connected and the rims and calipers was painted with grey spray paint. The salesman said they would go down 500.00 for parts that cost around 4000.00 to fix
5 people found this review helpful.
Aug 23, 2016
Great! Courteous and friendly staff. Great customer service
Aug 17, 2016
Purchased my second car from these guys! Great prices, great dealers, perfect experience, wouldn't buy a vehicle anywhere else!!!
Aug 17, 2016
Everyone on staff was very nice and helpful. They really care that you get a nice car that suits you, and they are very patient with your decision.
Aug 8, 2016
This was a low pressure dealership with friendly sales people. There was no attempt to sell unnecessary add-ons and the paperwork was completed with minimal difficulty. All in all, a pleasant buying experience.
Aug 4, 2016
We ended up going with a different seller, but the dealer was awesome enough to schedule us an appointment around our schedule and even hold the car until we arrived.
1 people found this review helpful.
Jul 25, 2016
well they contacted me on Friday car was still available, got there Saturday morning car was sold night before,then didn't have record of credit applications, I was told I was pre approved, and they knew the only way I would meet is that they could help and they didn't
1 people found this review helpful.
Jul 22, 2016
Internet sales emailed me and was very courteous and nice.
Read 89 old reviews
Jul 17, 2016
Tried to sell me a truck that still had trash in it. I even had an appropriate to see it. I don ' think I need to say more!
2 people found this review helpful.
Jul 14, 2016
Very prompt and courteous. Would definitely recommend.
Jun 11, 2016
Very very helpful, i just unfortunatly could not p7rchase the car i wanted
Jun 2, 2016
Vehicle was not drive able over 65. Huge vibrations. Also when starting multiple indicator lights come on and TPMS not working. Would not buy from this dealer.
1 people found this review helpful.
Jun 1, 2016
The salesperson did not call me the night before we were to visit the dealership. So I emailed asking her to call me between 9-10am the next morning, which she did. She then said the vehicle had been sold a couple of days prior. Not sure if they really want to sell cars and not sure they can be trusted to sell dependable cars given how they treat prospective customers.
3 people found this review helpful.
May 31, 2016
Sales person was nice
0 people found this review helpful.
May 28, 2016
Great Response. Not pushy . Unfortunately I didn't make a deal but would if given the opportunity again.
May 26, 2016
Good
0 people found this review helpful.
May 19, 2016
Wants to use book to price their vehicles but I got to checking and they were 5000 to 10000 over book but would give you book on trade
2 people found this review helpful.
May 10, 2016
great but to far to travel
1 people found this review helpful.
May 10, 2016
I was disappointed because I couldn't make a offer on a used car, I'm over 400 miles away. From what the sales person told me over the phone the price is non-negotiable.the car has been on the lot for 3 months. I'll just keep looking elsewhere.
4 people found this review helpful.
May 10, 2016
I've seen a lot of bad reviews so I decided to post my own. I've seen all of the cars on the lot, and I have to say that they set the price of the vehicles at a fair market price. If a vehicle is in the top 10% of vehicles then they will price them at the excellent market price. I just bought a 2012 Ford Expedition EL Limited from them on May 6, 2016 and I didn't even have to haggle about the price. They priced it at a fair value with the minor imperfections that were on the vehicle. I used to be a salesman myself and I know what a value of a car should be based on the condition and IMPEX tries there best to nail the price of the vehicles on the lot according to the condition of the vehicles. The only major problem the vehicle had was the rotors. I got it in writing that they would fix it, and they got it done before I came to pick it up the next day. Here is a tip on buying a used car, know every detail about the vehicle you want to buy, like the trim level, accessories, book value according to condition and mileage. If you have a VALID argument on why a vehicle is overpriced then bring it up, and try and validate your offer, and if you can't come to terms then there's a lot of other dealers out there, but that's why they try and price their vehicles to sell. Good luck on your search.
7 people found this review helpful.
Apr 24, 2016
Did not buy the truck, thought the price a little high for the mileage.
0 people found this review helpful.
Apr 13, 2016
The 1st salesperson that responded to my inquiry became less and less responsive as days went by. I decided to call and talk to another salesman who has been very responsive, courteous and taken care of every detail immediately. Way to go Robert Abbott!
3 people found this review helpful.
Apr 6, 2016
Not very friendly or helpful.
1 people found this review helpful.
Apr 5, 2016
Got a follow up email. Just havent had time to go and visit the dealership.
0 people found this review helpful.
Apr 3, 2016
A+
0 people found this review helpful.
Apr 3, 2016
Purchased from another dealer but Larissa promptly contacted me when I inquired with Impex
0 people found this review helpful.
Mar 24, 2016
Dealer did contact me.
1 people found this review helpful.
Mar 24, 2016
Great inventory. Well staffed. Efficient service. Fast and reasonable credit approval.
Mar 7, 2016
The folks at Impex were great. The dealership was very nice
Feb 26, 2016
Drove 1-1/2 hours to check out this truck. First truck wouldn't start. Then once they got it started, it wouldn't move. Said they would call me on Monday. It's been a week. No one has called!
3 people found this review helpful.
Feb 25, 2016
They called me back the next day and were very hepful
Feb 17, 2016
Joe Jordan
5
Super fast response. A little bit aggressive, but overall good communication and helpful.
Jan 28, 2016
dealer took his time and really helped me find the right car in my budget.He worked well with me
Jan 20, 2016
Vechicle was sold. But very friendly
Jan 13, 2016
My experience was amazing.
Jan 3, 2016
prk8322
great follow up, stayed in touch.
Jan 3, 2016
Never saw an employee at all. All the cars were falling apart, windows were open on several vehicles in the rain... Filthy car lot.
3 people found this review helpful.
Dec 21, 2015
People are very nice. And no pressure into buying.
Dec 19, 2015
very professional and honest!
Dec 10, 2015
Car wouldn't start. Brake light out, not spare tire. Car died on test drive, had to walk back to dealer. Stephanie super nice to work with. Seems like there is a lot of quantity there, but very little quality.
1 people found this review helpful.
Nov 23, 2015
internet salesperson responded, but vehicle was already sold before we could make appointment to see it.
Nov 20, 2015
I'm very happy with the personal, professional and kindness. It's a beautiful experience dealing with them. Less than 2 hrs I drive away with my car.
Nov 18, 2015
very helpful and answered all my questions
Nov 10, 2015
Helpful10
Nov 9, 2015
Very good
Nov 1, 2015
No response from messages. Very helpful when I called directly.
Oct 18, 2015
Kleemoxley
Dealer text me pictures and info and we drove over there within the same hour and car was sold. We told her we were on our way and she didn't tell us it was already sold till we got there.
3 people found this review helpful.
Oct 8, 2015
Trucks appeared to be in good condition but the one we wanted to buy had lights on in dash and they were not willing to adjust price so we could have fixed very disappointed will not go back
1 people found this review helpful.
Sep 29, 2015
The representative was rude and told us we should have called first if we wanted to see an auto, then she repeated it, and then said they are like CarMax, they don't negotiate. CarMax has never been rude and they offer warranties.
1 people found this review helpful.
Sep 28, 2015
The contacted as very quickly. She was very nice n courteous. The car turned out to not be what we were looking for but the service was really good.
Sep 21, 2015
Extremely polite, great business!
Aug 25, 2015
Everyone was very nice and kind! I was a very happy customer! Will refer impex to friends!
Aug 18, 2015
Waringj
They we're trying to sell a 3 times wrecked vehicle!I stayed far away from this deal.
2 people found this review helpful.
Aug 16, 2015
Easy to deal with and very upfront with cost.
Aug 11, 2015
Went to look at a couple of trucks .Tried one out and when it came down to taking about the price the salesman came out with a printed off listed about the truck and had a different price printed off than was on the Impex web site and also CarGuru"s site. The salesman was very polite but I think they add a different price at the last minute hoping the customer doesn"t pay attention . My opinion on this is very unprofessional and will cause this buisness to fail .
1 people found this review helpful.
Aug 9, 2015
Good to work with
Aug 3, 2015
The dealer contacted me same day with answers to my questions. I found another car closer to my home so I did not persue this dealers' vehicle.
Jul 31, 2015
Responded quickly and was truthful
Jul 24, 2015
They were awesome!! I love my new car I got the Ford Taurus on July 10 and they contacted me immediately. I will deal with them again
Jul 1, 2015
They r very quick to give u the best service possible I requested info on the car within secs they contacted me great service
May 22, 2015
Very unprofessional, Once they determine either me or my credit wasn't good enough they basically gave me the run around waiting my time and they're. Amanda somethings you have to tell a customer maybe uncomfortable but you Should be professional and tell them not have someone else do it for you
1 people found this review helpful.
May 10, 2015
Hondacars
they responded very quick
Apr 4, 2015
So I go to check out the Ford C Max Energi. At first they have it listed as $11,870 then raise the price when you get there. I was about to buy this and then seen some outrageous fees. $400 for doc fee. Really? $400 for a few pieces of paper? They also told me that the car is "as is" and no warranty would come with it. They also wanted to charge a $1200 service fee. I asked what that was about and they said that would be if I wanted the warranty.... They told me that no warranty possible.... This place will try to charge ridiculous fees. Don't let this place screw you over....
Apr 1, 2015
Robert was amazing.
Jan 18, 2015
Took a test drive the vehicle had several problems.
Response from current dealership:
I do apologize for this as we strive to go through every inch of the vehicle, buying a vehicle is a major purchase and we do encourage the consumer to take the vehicle to their own mechanic to have the vehicle checked out. We do have over 500 vehicles perhaps we have something else that would meet your needs.
Jan 6, 2015
The car was already sold yet still listed.so i don't know i found one in raleigh no big deal
Nov 20, 2014
Very punctual and helpful
Nov 11, 2014
Pretty solid, called me back soon after and were nice and helpful
Nov 8, 2014
Salesman acted as if I was ruining his day by asking a few questions about the cars history and condition. After my phone conversation with him, there was no way that I'd step foot on their lot.
Sep 15, 2014
Didn't know anything about the car. Sounded like he didn't want to talk
Response from current dealership:
I apologize for the experience. If you would like to come back by I will work with you personally my name is JP and make sure your questions are answered.
Jul 12, 2014
Very friendly staff
Jul 3, 2014
Great customer service!!! They even delivered the vehicle to my house for me! Thanks!
May 26, 2014
The car we were looking at was priced way below market value. So we had it checked by a mechanic beforehand. It turned out that the car needed some major repairs. When we told the dealer, he said he never claimed to have perfect cars. Cannot recommend.
May 6, 2014
Was very disappointed with the Customer service. All prices are NON-NEGOTIABLE, which would be fair, except they are asking $14,000 for a car with 80k miles when MSRP is 14-23k depending on the package for this car. The gentleman wasn't attentive and showed no desire to assist us by showing us any other comparable cars. He wrapped up his speech by stating, "Someone will buy this car at the price we are asking" and "Tell our **Competitor** we said hello." I felt as if he didn't find us worthy of buying one of their cars, and regardless if we had money, he was waiting for a more profitable sale to come along. I will make sure that I steer everyone I know clear of this lot.
May 6, 2014
Didn't want my trade in.
Apr 26, 2014
They were friendly and made sure I left the lot happy.
Apr 24, 2014
The prices are not good compared with what I am finding on my own. I am not paying 15K for a 2006 with 132K miles??!?? REALLY/
Apr 14, 2014
A lot of cars;but some that need work on.
Mar 1, 2014
Dont go to impex auto sales they have horrible customer service and they also don't take good pictures of their cars. I scheduled an appointment and drove 2 hours to look at a vehicle and they didn't give me any attention even after I was serious about purchasing the car and put a down payment on it before I came to know I would be treated with full attention but turns out Their services were very bad and the car was not in good condition with rust and a rattling sound when I cranked it.
Jan 14, 2014
They say that they can get me in that truck, but they can't no one can I guess my credit no that good and they can't fine what I need.
Sep 12, 2013
great
Jul 4, 2013
Impex Auto Sales will you any way they can.
May 29, 2013
Dealer responded a little too late (May 28th). Bought car from a different dealer.
May 2, 2013
deadpool94
5
Pictures of some damage to the vehicle's interior were posted. When asked about the exterior, Was told excellent. Got there and it had lots of paint damage. Don't trust the guy on the phone who doesnt want to discuss specifics. Chances are he has no idea what vehicle you are talking about.
Apr 23, 2013
Apr 8, 2013
99 days vehicle listed after I'd already sent two emails for reasonable cash offer (650 less than listed) with no response. I called, provided the same offer and my call back number and given a 20 minute timeline, no return call. Waiting 45 minutes I called back, gentlemen answers with a mouth full of food and asks me who I spoke with, I responded with "the other fella actually answered same as you and didn't provide a name but heres the situation" and the line went quite. Two minutes I allowed the call to continue thinking he was getting someone possibly. My thought is, if you want to move inventory than you'd hear someones offer and at least try to sell a vehicle. Their loss, I'm heading to Wilmington. Be weary....
Jan 18, 2013
Quick and steady response, answered all questions. I like them, so far.
Jan 14, 2013
Very good people helped me with everything
Oct 18, 2012
could not deal with them at all.very cocky and wont talk with them again.typical used carlot
Sep 29, 2012
Aug 23, 2012
quick response. Thanks!
May 19, 2012
Thank!!
May 16, 2012
They constantly made up excuses about why they could not take my trade. They ignored the fact that I had $5000 cash as down payment. Anyway, ill never do business with them again and neither will my family and friends. Very unprofessional!
Apr 23, 2012
I Bought my van from Impex and am completely satisfied..I would shop there again and will recommend it to any of my friends or family...
Feb 10, 2012
I had no problems. The buyer contacted me within a reasonable.
Jan 21, 2012
nice people but not willing to work with price
Jan 10, 2012
The guys at Impex Auto cut to the chase and tell you what it is with no dilly dally. one thing about their inventory. The vehicles are in excellent shape and priced to go. Comparatively less expensive than most of what i looked for out there

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