Haley Toyota of Richmond

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3600 Lonas Pkwy
Midlothian, VA 23112

Sales: (804) 545-7411

Service: (804) 545-7411

Today 9:00 AM - 7:00 PM
(Open Now)
Show business hours
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Aug 9, 2017
Only reason I didn't give it a five star rating is because of my first experience on the car lot by a sales person that had no interest in my business but was rebounded later when I called back with Kevin, Eric, and then Sean Jones sealed the deal. Great customer care coming in on his day off and working with my schedule. Sean was upfront and honest and went the extra mile to make it happen. Did a nice personalized video to show car and checked out details about the car I requested in a timely fashion. Great experience and catered to my specific needs. I bought the vehicle and look forward to referring this place and Sean to others.
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May 28, 2017
ElenaLlewellyn
I am rating my recent experience at Haley Toyota's service department, and as you can see we gave it 5 stars. We have been loyal Honda/Acura owners for over 20 years, and two weeks ago we made the leap and bought our first Toyota, and made our first appointment at a Toyota dealership for service. We were greeted by Travis Keyser upon arrival at the service department, and explained to him about this being our first Toyota which he then gave us a tour of the service department and thoroughly explained their operation and Toyota services. Travis was not only extremely genuine and a gentleman, but a true professional. His knowledge and experience in automobile service is far superior to that of any service advisor we've encountered in over the last 20 years. His approach is quite relaxed and there was never any pressure from him to perform any service. Even though there were a few small issues during our first experience, Travis went above and beyond to make it right. He had his service technicians thoroughly look over our vehicle to make sure it was safe for our family to drive. After doing our research and shopping around for a service facility, asking others for recommendations including our service advisor at the Honda dealership, and our first experience with Travis we knew the service department at Haley Toyota was the best for our family. Even more, when we need to sell our vehicle (which is an Acura) we will be buying a Toyota to replace it. Not only did we leave the service department with peace of mind that that our vehicle was properly taken care of and at a good price, but we will be returning in the future for all our service needs. Thank you Travis for your patience, and going the extra mile. We would recommend Haley Service to anyone who needs service on their Toyota, and Travis for a highly knowledgeable and friendly service advisor.
2 of 2 people found this review helpful.
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Apr 2, 2017
Good customer service and quick response time.
1 of 1 people found this review helpful.
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Apr 1, 2017
Lewie354
We bought the vehicle. The salesperson was very helpful Bryan. With the exeption of meeting three finance managers trying to either get us to finance through them or add extra warranty packages, we made it through the process with only a few concerns with the vehicles such as painting or body work to certain areas on the vehicle. It appears to be great purchase so far for us.
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Jan 16, 2017
everyone was very nice, even gave me the car to drive overnight, but when I went back at the appointed time the salesman never acknowledged I was there. I waited about 20 minutes and left. He finally called me back about 2 hours later. I will say on his behalf that he was with a customer when I arrived and he knew I had doubts about being able to buy at this time.
2 of 3 people found this review helpful.
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Response from Haley Toyota of Richmond:

Hi Bob, we are sorry to hear that you had a less than exceptional experience at our store. Please give us a call at 804.545.7411, and ask to speak to the General Sales Manager. He will make sure to take care of you and make sure that you get everything that you need.
Dec 13, 2016
jacobjag
Salesman did a great job explaining details of car features. Did not waste a lot of time getting to a point where we could not close the deal.
2 of 2 people found this review helpful.
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Sep 10, 2016
Very hard to contact. They did not respond. Had to call them multiple times to reach them. Car war removed from being sold but did not remove it from listing.
1 of 2 people found this review helpful.
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Response from Haley Toyota of Richmond:

Sammy,

My name is Brendan Smith, Digital Technology Coordinator for Haley Automotive Group.  I wanted to reach out to you and apologize for the experience you've encountered working with us.  We are just getting our location up and running on Cargurus and have been working on some kinks internally to get full functionality again.  I'd like the opportunity to assist you in your vehicle search and address any questions or concerns you might have.  If I can help, please reach out to me at (434)466-8191--Direct or email me at Brendan@haleyauto.com  I appreciate you reporting your communication
 More ...
Aug 24, 2016
babycats11
Dealer contacted me right away. Answered questions about this vehicle and shared information about others that fit my needs as I was shopping for a first time, teenage driver. Very helpful.
2 of 2 people found this review helpful.
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Read 6 old reviews
Mar 17, 2015
Excellent service!! drove over 3hrs was not disappointed
1 of 1 people found this review helpful.
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May 27, 2014
Dealer was willing to work with us on price, and make some necessary repairs. Salesperson with great to work with.
1 of 1 people found this review helpful.
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May 15, 2014
Even though we didn't use this dealer, they were very responsive.
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Aug 26, 2013
They don't know they're own inventory. The SUV we inquired about had sold with plenty of time to tell us in advance, they did not. The manager told us that Rav4 does not come with locking 4-wheel drive. Incorrect and pushy. We bought from Priority Toyota and got exactly what we were looking for.
0 of 1 people found this review helpful.
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Jul 13, 2013
We found a truck that we really liked at Haley. The sales lady was friendly but not very knowledgeable about vehicles. We offered what we thought was a very fair price for a used truck with 123000 miles on it only to be approached by the to hear a stern 'no.' It almost seemed like he tried to use a scare tactic with us. I personally would never go back.
0 of 1 people found this review helpful.
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Jun 3, 2012
Great,dealership. I'd recommend Haley Toyota or Richmond to anyone looking for great customer service. Their price was exactly as advertised, explained everything that was available for purchase of my car and I was able to choose what I wanted. They treated me as a person and did not try to twist my arm so to speak to try and make a sale. I had an excellent buying experience there.
1 of 1 people found this review helpful.
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