H & R Auto

2825 Washington Blvd
Arlington, VA 22201

http://www.handrautoinc.net

Sales: (703) 997-4967

Today 10:00am - 7:30pm

(Closed Now)

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Sales Reviews (46)

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Guru9FFS7

Aug 6, 2017

I've inquired about several of their vehicles online & they have always responded very promptly & politely. Ty

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Don

Aug 3, 2017

H & R Auto was my best car buying experience ever. The staff was friendly and knowledgeable. They went out of their way to get me the best financing available, and the paper work process was straight forward and easy. I would recommend H & R Auto to any one.

1 of 1 people found this review helpful.

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Response from H & R Auto:

Thank you...

Vernon

Jun 17, 2017

Excellent Service from a team of car experts.

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Response from H & R Auto:

We try. Thank you.

Caso

May 7, 2017

Friendly

1 of 2 people found this review helpful.

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Response from H & R Auto:

Thank you...

Kimberly

Apr 3, 2017

No carfax was given and the credit union wasn't not gonna finance the car I had chosen due to the carfax report.. The credit union requested the accident report. The owner was rude and unprofessional and informed me that his shoes cost more than my little 300.00 that they held. They tried to have me go to someone they know to finance the vehicle please be careful when dealing with this dealership

7 of 7 people found this review helpful.

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Response from H & R Auto:

The Credit Union gives you loan based on your credit not on the car! You know and we know you will never find this Versa with 27k miles 2014 for $6981 and we sold the car one day after refunding your $300 non refundable deposit. Only in America.
Thank you...

leon6162

Feb 17, 2017

I received a text from Sam indicating I should respond via a call or text. I sent a text indicating my situation and how to proceed for financing. He never responded. I then sent an email which he responded to but was short with me as though he never was concerned about selling the car.

6 of 9 people found this review helpful.

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Response from H & R Auto:

We are here from 10 to 7:30 pm 6 days a week to sell cars and we only makes money if we sell cars. If you must know. How ever if you have no credit or super bad credit Sam can not sell you a car since the back would not give you the loan.. Thanks

Cube_1326

Feb 8, 2017

Good

3 of 5 people found this review helpful.

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Response from H & R Auto:

Thank you...

Andre

Feb 5, 2017

Nice

2 of 4 people found this review helpful.

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Response from H & R Auto:

Thank you for your business.

taka1351

Jan 3, 2017

I buy this Car RAV4 Base, Thank's

2 of 2 people found this review helpful.

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Response from H & R Auto:

Thank you for your business.

Dec 30, 2016

Sam is the best !!

2 of 4 people found this review helpful.

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Response from H & R Auto:

Thank you
Sam

John

Dec 26, 2016

I bought the vehicle.

Is this review helpful? Yes | No

Response from H & R Auto:

Its nice car and great price too enjoy it. Thank you.

Jeffrey

Nov 30, 2016

People were friendly. I bought vehicle and decided to register it myself. Vehicle did not pass Maryland state inspection, so I'm forced to spend additional monies to get vehicle to pass.

8 of 8 people found this review helpful.

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Response from H & R Auto:

We are in VA and by law we are to do only VA inspection. We sell cars all over US we can not do 50 State inspection Sorry.. How ever I am sure you were told to go to MR Tire in MD for inspection and we do help our MD customer. Thanks

charles

Nov 27, 2016

very nice helpful.

1 of 1 people found this review helpful.

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Response from H & R Auto:

As you know we try hard. Thank you..

Abdurohman

Nov 17, 2016

I have been checked the car and test driving the car have noise issues but if they fix the problem I was welling to pay but they have not call me back it been more than a week

4 of 4 people found this review helpful.

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Lakiea

Nov 5, 2016

Was very rude sent me a email saying Not! On a price amount of money i had.

6 of 8 people found this review helpful.

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Response from H & R Auto:

You asked if you can sell this car $1500 lower then listed price and we said we can not. Last time we checked it was a free country. Thanks

Edwin

Oct 21, 2016

I purchased this low mileage one owner Toyota Sequoia from H&R Auto. Oscar and Rod are very professional, honest and helpful. They are not pushy, giving you the time and space needed to make your own decision. Thank you Oscar and Rod for such a excellent experience at your dealerships. I'd strongly suggest checking these guy's out.

3 of 3 people found this review helpful.

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Response from H & R Auto:

Thank you...

Nathan

Oct 12, 2016

Responsive and car was as pictured. Bought another so can't speak to the quality of what they are selling, but would consider their cars again.

Is this review helpful? Yes | No

Response from H & R Auto:

God knows we try hard to make ever one happy and its not easy. Thank you

Porter

Oct 7, 2016

Unprofessional, made excuses, borderline rude or short, an still did not provide requested information. Wasted my time,

11 of 11 people found this review helpful.

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Response from H & R Auto:

I wish we knew what you are taking about. You want to buy car you call and come see it. We can not sell car via a email. Thanks any way...

Herman

Sep 27, 2016

I was emailed back and the salesperson told me he could finance me with 2k down.

3 of 4 people found this review helpful.

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Response from H & R Auto:

We do not make decision on the loans bank does that.. If they says yes we have a sale and if they say no, No sale for us too IF you must know. Thanks

Kim

Aug 24, 2016

I loved the experience. Oscar was awesome. We drove 2 hours to find our car. Didn't purchase the Volvo, but purchased a bmw...Oscar took the time to answer questions and the manager/owner was great too. We got an awesome deal. I would definitely recommend this dealership...

1 of 2 people found this review helpful.

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Response from H & R Auto:

Thank you and come again.....

Kim

Aug 22, 2016

My son worked and saved his money and when he found the car he wanted online, we emailed the dealer. The dealer responded very quickly and Oscar was friendly and helpful through the process. We are very pleased with the car and my son sees how hard work pays off every time he starts the engine.

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Cherrell

Jul 25, 2016

Customer service was great

Is this review helpful? Yes | No

Response from H & R Auto:

We try hard God knows.
Thank you.

PATRICK

Jul 19, 2016

Poor response time. Not informative of what is required for me too get car.

3 of 4 people found this review helpful.

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Response from H & R Auto:

Thank you for the one star. We have all the info you need online and carfaxs. What more can we put online for you? If you have given us a low offer by email we don't respond to those emails.
Good day to you and good luck find our prices any other place.

Claudia

Jul 13, 2016

We had a GREAT experience here, ended up with a wonderful 2004 Volvo XC 70, low mileage , that passed the Maryland Inspection with flying colors, the mechanic at my local garage said the car was in great shape, and we got a really good deal for what we spent. As for H&R, ☆☆☆☆☆☆'s. Sam was great, no pressure, even gave us a 6 month warranty, as opposed to the standard 3 month warranty . The whole process was so simple and painless. When my next 2 kids need a good used car, we will head to H&R Auto first...and I usually don't review places.

4 of 4 people found this review helpful.

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Response from H & R Auto:

Hello Claudia and thank you for the kind words.

William

Jun 1, 2016

Hard to get messages back after initial contact.

3 of 3 people found this review helpful.

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Response from H & R Auto:

We had 3 weeks of rain. Once the rain stopped we were too busy to get to emiles for 4 days. Now we are all up to date. email, call or come see us. We are here to sell. Thanks

Doris

May 31, 2016

It was very unsatisfactory. The guy at the dealer only gave me a $300 discount which to me was insulting given the fact that he's charging $400 for somfy that I don't understand and that I have no idea what it is and he wasn't even very nice I told him I had A2 hour drive to get there and have to find someone to come with me and get the car and I understood that was my problem but if he could work with me because I'm in a bad situation and I really needed a car and he tells me I could give you maybe $300 off seriously

5 of 5 people found this review helpful.

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Response from H & R Auto:

Yes that is H&R Auto.... No car for you..... My guys were nice to give you $300 discount if I was here I would not give you that $300 count on it. My cars are good and I HAVE the best prices ask Cargurus they will tell you.. All my cars are under the market.. Good luck finding cars at my prices and 3 months warranty...

Irv

May 28, 2016

The car was in awful shape. It needed a tuneup and there was lots of rattling going on underneath the car. This was a waste of time.

3 of 3 people found this review helpful.

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Response from H & R Auto:

What tells you the car need tuneup? We can do tune up for $150 for must our cars. You should have told us where were here... Not online when I can not help you... Hello....
I have been selling cars before these reviews started and I will sell cars after these reviews too. count on it.. I have good cars and great stuff. Thank You.

tamara

May 23, 2016

I had to call to arrange a time to come and see the car. When I got there, the dealer was on the phone and stayed on the phone the entire time. I was on my own to look at the car - he finally came out and gave me the keys and went right back to talking on his phone. He never showed me the features of the car or how to operate the convertible top. The car was not in good shape, despite its age.

4 of 5 people found this review helpful.

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Response from H & R Auto:

We don't like to push our customers. Our prices sells our cars not sales people. You came on Saturday and we are super busy on Saturday. Please do come back I will hold your hand till you leave. Thanks

Carlos

May 20, 2016

Good experience Oscar was really great

Is this review helpful? Yes | No

Response from H & R Auto:

Thank you!!!!!!

Caleb

May 18, 2016

They are actually still trying to work with me. I have been saving money to get a car of theirs for a little while. I have other things going on but they agreed to keep me updated on the car I was interested in.

1 of 1 people found this review helpful.

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Response from H & R Auto:

Some times its hard to finance and these banks are not easy any more so we try.
Thank you for the nice review.

Frantz

May 13, 2016

The car has already been sold, but the dealer responded quickly to inform me.

1 of 1 people found this review helpful.

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Response from H & R Auto:

We do sell cars here faster then most dealers. because of our prices that is why all our adds says call us 1st. May be next time. Thanks

lawrence

Apr 21, 2016

Good people there very nice and friendly

Is this review helpful? Yes | No

Response from H & R Auto:

We try. Thank you.....

Oscar

Apr 11, 2016

The car was been repair when I arrived at the dealership.

2 of 2 people found this review helpful.

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Response from H & R Auto:

Before you come to see the Buick we had a custome on the same car who wanted the axle check that is way it was in the shop. And all our ADVERTISEMENT says PLEASE CALL US 1ST!!!!!!!!!!!!!!

Cynthia

Apr 6, 2016

They were very helpful and pleasant. we purchased the car and are very happy with it.

Is this review helpful? Yes | No

Response from H & R Auto:

Thank you.

Yaphett

Mar 9, 2016

In the picture the car looked good with no dents or scratches. But when I saw the car, it looked like it was in at least 3 accidents. Littered with scratches, and bent body trim. The dealer pretending to be clue less of the NEW scratches, and refuse to offer a new deal. I will never deal with them again.

1 of 1 people found this review helpful.

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Response from H & R Auto:

We have great deals we know that for SURE and Cargurus can vouch for that.. Thanks

Anthony

Feb 14, 2016

Very pleased with information they provided.

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Response from H & R Auto:

Thank you!!!! We try everday day to get better.

John

Feb 12, 2016

Did not clean out vehicles before putting them on the lot. Found a bullet in the door. Panels missing and ignition falling out. Told it was a steal for 7 grand. Plus scratched and mold all over the interior. Never go here

4 of 4 people found this review helpful.

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Response from H & R Auto:

I am sorry we sold this Mustang next day we can not get check all that. May be next time... good luck finding anther one at that price.

Thanks

Zino

Feb 5, 2016

Well fair,no interest to deal with me after I made an offer, they thanked me and moved on, Trump said at best,to be successful you should know are make deals, to learn they should ready the art of a deal

Is this review helpful? Yes | No

Response from H & R Auto:

If we could make the deal we would not let you walk out. We put our best price online and we give warrnaty too. May be next time. Thank you anyway..

Lali

Feb 5, 2016

Quick to respond. Oscar was so nice on the phone. Since dealership is 2.5hrs away I have not had the opportunity to travel down.

Is this review helpful? Yes | No

Response from H & R Auto:

We sell cars all over US some we ship with out customer seeing the cars. If you come we will make it up to you and the warranty we give its covers all over the US. Thank you for you 5 star.

Javier

Jan 27, 2016

I call them they put me on hold for 5 minutes then they told me if they can call me back and untill today theyou never did.

5 of 5 people found this review helpful.

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Response from H & R Auto:

We were under the snow. If you want to buy a car all you have to do is come to see it with money. We make it easy for our customer. Thanks

mike

Dec 25, 2015

Price was fair despite all the HIDDEN defects

5 of 5 people found this review helpful.

Is this helpful? Yes | No

Response from H & R Auto:

We sell used cars and we guarantee most of the car.. If you want a new car this is not the right dealer for you... Thanks

John

Nov 11, 2015

Great

Is this review helpful? Yes | No

Response from H & R Auto:

Thank you....

David

Nov 8, 2015

could not see the car no lights on lot. sunroof did not work. but from what i did see it looks ok did not test drive it was late 2hr drive to get there my contact was ok as will.

1 of 1 people found this review helpful.

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Michael

Oct 31, 2015

Excellent customer service. They answered my questions and helped me out better than I had expected

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Sarjo

Sep 16, 2015

Oscar was the salesperson who will do everything possible to make his customers satisfied, I bought the car and drove it back to Atlanta the next day.

1 of 1 people found this review helpful.

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paulywalnutz

Sep 2, 2015

Cars I looked at looked good online, were decidedly different when I saw them in person. Dealer did not take personal check or charge so even if I wanted to purchase I could not. Also charged a processing fee I would not pay. Would not work much on an agreeable price. I would be hesitant to buy from this dealer. Seemed shady.

2 of 2 people found this review helpful.

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Read 22 old reviews

Jason

Aug 15, 2015

Returned query promptly

Is this review helpful? Yes | No

Naeem

Aug 4, 2015

Very nice experience

Is this review helpful? Yes | No

Melvin

Jun 10, 2015

Good

Is this review helpful? Yes | No

lacivita22

May 28, 2015

They were helpful

Is this review helpful? Yes | No

Shere

Mar 28, 2015

Nice guy !

Is this review helpful? Yes | No

Doria

Mar 16, 2015

Great. Vin is a very nice man, he knows his job.

Is this review helpful? Yes | No

MeLinda

Mar 16, 2015

Courteous, just to far away and no way to get there

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honestly

Nov 30, 2014

They gave me a car with a bad clutch and couple of other things which I could not pick up at that time. There is now an issue with my driver side tyre which will also require a thorough checkup. All in all a very bad experience cannot trust this dealer.

1 of 1 people found this review helpful.

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Lee

Oct 20, 2014

Great Service and good princes!!!!!!

Is this review helpful? Yes | No

pampered1970

Oct 18, 2014

I just purchased a 2005 Jeep Liberty Renegade from Oscar who was the nicest salesperson that I have met. My fiancee and I have been looking for cars for five months and when we came across this car, I immediately jumped on it. I called Oscar the very next day and he was an angel to work with. We went to see the car last week and there were some things that needed to be done and Oscar made sure that they were done. I called Oscar everyday because of my anxiety and he was soothing and always made the time to talk to me to tell me that everything was going to be ok. I picked the car up this morning. It was washed and detailed and looks great and runs great. Oscar went over all of the paperwork and answered any questions that my fiancee and I had. I cannot recommend Oscar enough. My fiancee was so impressed and believe me that is hard to do, that he has asked Oscar to help him locate a car for him. I definitely recommend anyone who is looking to purchase a car to go to Oscar and he will help you out!!! Oscar is a great salesman and person!!!!

Is this review helpful? Yes | No

Almaz

Aug 25, 2014

Easy transaction and Oscar is an angel. He was super professional and patient. Everyone there are extremely polite. Nice used car dealership. My only complaint would be it isn't more car dealerships that don't make you feel cheated. I left feeling confident in my purchase.

Is this review helpful? Yes | No

Junsuk

May 25, 2014

They sell lemons

Is this review helpful? Yes | No

Response from H & R Auto:

you can not see Lemon law back in VA as a dealer its $1000 ticket from DMV. You can look it up.
Thanks

cookie5b

Mar 29, 2014

Excellent service and inventory! Great help in getting financed, nice clean cars, honest. Would definitely recommend

Is this review helpful? Yes | No

ermi

Mar 15, 2014

good

Is this review helpful? Yes | No

kdf1012

Jan 5, 2014

Pulled my leg. Gave me the run around. I went to two different lots, four different times, and the car I wanted was not there, although they continued to call me to tell me it was.

Is this review helpful? Yes | No

Doug

Nov 4, 2013

Nice, engaging sales team, poor location

Is this review helpful? Yes | No

vynetria

Jun 21, 2013

Sales agent was friendly, however, vehicle was in poor over-priced and in poor shape.

Is this review helpful? Yes | No

Frank

Mar 25, 2013

Dealer responded and they were not too great of experience

Is this review helpful? Yes | No

Daryl

Mar 19, 2013

Great service ... They attempted to Put me in a car I could afford as opposed to what I wanted

Is this review helpful? Yes | No

florencio

Mar 16, 2013

Never asks for Vladimir he is very rude and mean and worst salesperson I ever met. Please ask for Oscar he is the best, helpful honest and friendly.

Is this review helpful? Yes | No

steve

Nov 11, 2012

Nice cars on lot. Responded quickly. Even though I purchased elsewhere would recommend.

Is this review helpful? Yes | No

Harry

Mar 23, 2012

Quick response to email. Good conversation on phone.

Is this review helpful? Yes | No

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