Generation Kia

4825 Sunrise Hwy
Bohemia, NY 11716
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Sales: (631) 419-3961 Service: (631) 419-3961

Today 9:00 AM - 9:00 PM (Closed Now)
Show business hours

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Dealer Details

Generation Kia

32 reviews
Today 9:00 AM - 9:00 PM (Closed Now)
4825 Sunrise Hwy
Bohemia, NY 11716

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Jan 12, 2020
Dealership was very busy. We called ahead to test drive a used car. Within 10 min we were on the road. Car was nice, salesperson (Mike) very nice. No decision yet on vehicle.
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Jan 8, 2020
Helpful but I decided against a coupe.
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Oct 19, 2019
Very responsive and friendly
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Sep 29, 2019
The dealer responded promptly but I chose not to pursue the car.
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Sep 8, 2019
Follow up was confusing from 3 different people. I ended up buying a vehicle because 1 of them was good at calling me back and they gave me a fair amount for my trade in.
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Jul 16, 2019
It was very hard to get in touch with the person I was dealing with. Every time I called I was on hold for over 10 minutes each time and that was about three times. I finally gave up and started from scratch with another salesman. I’m glad I didn’t end up buying a vehicle from this dealership.
6 of 6 people found this review helpful.
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Jul 12, 2019
Horrible experiance. Contracted me right away set up an appintment, I get there and the car wasnt even there. I stood around and they Wasted my time for an hour that day. And then when they finally got the car they set up another appointment and tell me a couple hours b4 hand that they cant find the car again. Wasted my time and cost me money since I took off from work for this. Dont even bother with these people
10 of 10 people found this review helpful.
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Jun 30, 2019
Someone put a deposit on the car the night before my scheduled appointment. I wasn’t informed beforehand and when I arrived the salesman said I could place I deposit in case the deal fell off. I declined
5 of 5 people found this review helpful.
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Jun 18, 2019
Professional dealership. Joe R. was a true gentleman. Very easy to deal with, overall very little pressure to buy. Complete process went smoothly.
0 of 2 people found this review helpful.
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10
Jun 12, 2019
Great dealership to work with! Though I did not purchase they communicated with me in a friendly and timely manner.
0 of 2 people found this review helpful.
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Jun 11, 2019
Super helpful, friendly and knowledgeable. I traveled from a different state and they made this transaction super easy. Will definitely buy from them again.
1 of 2 people found this review helpful.
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May 22, 2019
Worst experience ever, I drove around 2 hrs to get over there to see a car just to see and talk about the car they charge me $500 they say they were gonna give it back if we didn’t make no business and we didn’t and know i have to be calling like everyday begging for my money to be refunded. Do not recommend this dealership na even to my worst enemy
6 of 6 people found this review helpful.
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May 17, 2019
Very suspect in filling out sales paperwork. Salesperson was personable, but very laid back. Left dealership to think about vehicle overnight, called back next day to leave a deposit to hold the vehicle. Salesperson was supposed to update paperwork for bank, bottom line bank rejected loan due to paperwork not being filled out correctly. Cost of vehicle, included fees for not using their financing services and other misc fees, no distinction between taxes and registrations. Had to call multiple times to discuss the sale, no return calls.
6 of 6 people found this review helpful.
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Apr 18, 2019
Great personal, they actually work with you
0 of 2 people found this review helpful.
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Apr 8, 2019
Contacted me by email.
0 of 2 people found this review helpful.
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Mar 11, 2019
Jay was very helpful polite and wanted to fit us with the right vehicle
0 of 2 people found this review helpful.
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Feb 10, 2019
BE WARNED: The Sales team will be nice to you when you're buying, but the moment you have an issue, good luck. I just waited on hold for 2.5 hours trying to reach the manager, Joe. I bought a pre-owned car from Generation Kia and just yesterday - two weeks to the day after buying my car - my ABS and Brake lights came on while I was driving. I immediately sent a text to Joe and to Evan, the salesman who sold me the car. No response. Within minutes, my Check Engine light came on and the car started making this loud, dragging sound and then eventually, stopped driving. I was in the middle of a two lane road, but managed to safely pull over to the side. I sent another text showing them the lit up dash. No response. I then called the dealership and never go through to the manager because he was too busy. It's been 24 hours and he hasn't replied. Car has been towed to the dealership but I'm left taking a $300 Uber ride home - 100 miles from here. DO NOT BUY FROM THEM!
13 of 15 people found this review helpful.
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Nov 23, 2018
Great prices and great guys!! Big Lou and the staff are fabulous! My go to dealer from now on
1 of 2 people found this review helpful.
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Oct 29, 2018
Was disappointed with this experience. Sales person great, but the dealer was willing to sell an expensive used car with something wrong with it and refused to either fix it or lower the price. Bad way to do business. They did refund the $500 dollar deposit.
9 of 9 people found this review helpful.
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Oct 17, 2018
quick to respond unfortunately i was in the early stages of research and ended up looking for more in a car
1 of 1 people found this review helpful.
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5
Oct 11, 2018
Great experience very professional and great salesman JC honest and worked hard to get us approved
0 of 1 people found this review helpful.
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Oct 3, 2018
Good quality car. All sales rep are nice and not pushy. Price stays as what it is listed at. The car I purchased was missing a license plate bracket and they replaced it at no cost. Pictures are accurate and cars are clean.
0 of 1 people found this review helpful.
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Sep 27, 2018
Very prompt helpful yet not pushy.
0 of 1 people found this review helpful.
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Sep 10, 2018
Answered my email and questions right away
0 of 1 people found this review helpful.
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Jun 24, 2018
Good fast communication
0 of 1 people found this review helpful.
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Apr 11, 2018
**Please read.... BEWARE of this dealership, especially if you are coming from out of state. Now, i work for a large company and of all places, the complaint department, so I very rarely will complain but this experience was so bad I don’t want to see anyone else have to go through. I spoke to two sales reps and emailed two sales reps ( email proof available) I told both sale reps that I was coming 140 miles away and wanted to be sure there was no damage on the vehicle. BOTH SALES AGENTS (Scott) who said “ I took that car in on a trade, she took great care with no issues, no dents, scratches” . Ok great, took the day off to go get my new car (2015) . The moment I look at the car, I nearly died. I’m not sure how Kia can call this car a CPO. Not 1 or2 or even 3 but 4 wheels completely destroyed and I’m not exaggerating! A large gouge at the bottom trim of the car and a big scratch by the wheel. He said, well it’s priced with the damage!! What????? That’s fine, price it for the damage but when I asked not once but 3 times, I expect a Kia dealership to be honest! Shame on you!!! I have never had such a terrible experience as this. Your tactics are unacceptable. Kia corporate office will be hearing from me and my experience.
44 of 45 people found this review helpful.
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Apr 1, 2018
Very helpful and super nice.
2 of 5 people found this review helpful.
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Mar 18, 2018
They responded but truck wasn’t what I wanted
1 of 3 people found this review helpful.
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Feb 27, 2018
They followed up promptly but did not answer all of my questions even after several days of dialog.
4 of 5 people found this review helpful.
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Feb 19, 2018
They were quick and very helpful.
0 of 1 people found this review helpful.
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Feb 10, 2018
I went to this dealer and my overall experience was pretty good, Juan Carlos ( salesman) was very nice with me, I had a good deal and I bough a car, they have a $600 fee( destination fee) for all cars so be aware and if you want try to negotiate this fee , in my case no other hidden fees.
2 of 4 people found this review helpful.
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Jan 29, 2018
It seemed I just got e-mails sent to me that were not from a human. No one answered the simple question is the vehicle available. I still don't know. They should respond to questions.
12 of 12 people found this review helpful.
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Jan 22, 2018
I had a very pleasant experience with Generation Kia. Mark was my salesman. He showed me the vehicle which I wanted. After getting in the car I first saw the maintenance sign on the dashboard. He told me that since the car I wanted was a trade in, they did not thoroughly test the car. Nevertheless, he assured that all problems with be corrected being selling the car. The price was justified. Note, they will try to charge you six hundred dollars for delivery (even though the car was a trade-in) and five hundred dollars extra if you pay everything up front. Be smart with your negotiation. If you have the information about the vehicle ahead of time, you can avoid paying ridiculous fees. One thing I have to point out is that they offered me a great price for my civic trade-in. I recommend this place.
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Jan 17, 2018
My experience definitely wasn't pleasant. I was treated very poorly because of the obvious. I think u can figure that out. Waited an hour before someone came to ask me for help. While about ten people passed and didn't asked me if I need help. Stay away for the obvious reason.
5 of 9 people found this review helpful.
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Jan 12, 2018
There were very helpful but am still looking
0 of 1 people found this review helpful.
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Jan 11, 2018
Went to the dealership, test drove a vehicle and asked for their best price. They returned with a price $800 MORE than the advertised price. Apparently, a "Destination Fee" is not included in the advertised price. On the plus side, they did ask if I wanted me to make an offer based upon the now-inflated price, which was thoughtful...
13 of 13 people found this review helpful.
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5
Jan 4, 2018
They contacted me promptly but unfortunately the car was sold...
1 of 1 people found this review helpful.
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Jan 3, 2018
Exelen
0 of 3 people found this review helpful.
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Dec 14, 2017
I am a long time customer of this dealer and currently lease a vehicle from them. Honestly, this didn't start off well with an inexperienced salesperson but after the manager assigned me senior sales person we were able to make a deal.
1 of 1 people found this review helpful.
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Dec 4, 2017
Awesome! But the car was sold
3 of 3 people found this review helpful.
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Nov 30, 2017
this dealership customer service is awesome. Brenda lapente and Stephen are super, totally honest about their vehicles and very understanding, which u dont run into dealerships like that these days.
1 of 1 people found this review helpful.
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Nov 27, 2017
The dealer did contact me in a timely manner however the vehicle I was interested in had been sold.
2 of 2 people found this review helpful.
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Nov 20, 2017
Very happy .
1 of 1 people found this review helpful.
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Nov 20, 2017
Dealership was proactive and open to help me...even though I did not purchase from them.
1 of 1 people found this review helpful.
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Nov 14, 2017
Very honest people...great service..I would recommend to everyone
1 of 1 people found this review helpful.
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Nov 6, 2017
Quick response, will be contacting them when I return to the area
1 of 1 people found this review helpful.
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Oct 31, 2017
The receptionists do everything to help. I did not get the chance to speak to a salesman to negotiate a price, but they did call me back twice after when one was available. Thank you.
2 of 2 people found this review helpful.
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Oct 27, 2017
It was great
1 of 2 people found this review helpful.
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Aug 17, 2017
Purchased another Prius from an easy to work with staff. Can't wait to pick it up! So don't believe all of the negative reviews previously written. Just do your research and know what you want.
2 of 2 people found this review helpful.
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Aug 5, 2017
They were great. I would recommend them to friends and family. What they posted is what they have. No tricks straight up. And they actually help me cause I have bad credit. Thanks JC
2 of 2 people found this review helpful.
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Apr 3, 2017
Very nice Everything is perfect love how they attedant the people great work
1 of 1 people found this review helpful.
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Mar 14, 2017
Great
0 of 1 people found this review helpful.
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Feb 16, 2017
Excellent dealer though listing was a typo
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Jan 3, 2017
great
0 of 4 people found this review helpful.
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Oct 5, 2016
I had rated my overall experience with Generation Kia in an earlier review as Good ,but had commented about the add on fees and destination cost that was passed on that was not part of the sticker selling price or said car....With in two days I got a call from the sales person to whom I had no issue , But the sales manager didn't like the criticism as to "FEES or the Destination cost ,when I asked him as to the charge $75.00 for a title for the state of New York , even though the would not registered in New York ,I was told that he would get the $75.00 refund if I change my review ...... Funny after reading all the other reviews of Poor to Terrible reviews ,I was Kind with my review and I know the check is in the mail NOT.........
18 of 18 people found this review helpful.
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Aug 9, 2016
Bought a used truck from these guys after finding them on the Internet. Got loan approvals etc. and everything was in order on my end. I then traveled 4 hours to pick up the truck only to find out nothing was ready, truck not clean (outside), no loan paperwork ready, no tag/transfer papers ready. After sitting around the dealership waiting for almost 5 hours while they got there act together, finally on the road for a 5 hours drive home in rush hours traffic. But they were at least professional enough to fill my tank HALF FULL for my journey home. The only reason they got one star was because the finance mgr. was actually very good.
20 of 21 people found this review helpful.
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May 15, 2016
Great dealership! They know what they are doing and know how to sell cars and trucks.
2 of 5 people found this review helpful.
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Dec 3, 2015
If you like to spend 3+ hours haggling over prices and potential payments, then enter at your own risk. Kind of like playing the shell game!
9 of 9 people found this review helpful.
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Jul 5, 2014
They called and said the truck was gone. Called back a day later and said it was still for sale.
2 of 2 people found this review helpful.
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Apr 11, 2013
Very unprofessional, two different occasions I spoke to two different salesmen from this dealer and they were very unprofessional in how they dealt with my questions and concerns on the vehicle I was interested in.
4 of 4 people found this review helpful.
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Feb 28, 2013
it lok new
1 of 3 people found this review helpful.
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Nov 9, 2012
First we saw a post about somebody coming to this dealer and finding that the cars he came for "just" had been sold. So coming from an hour away with wife and baby for a specific car at a specific price the last thing we wanted was to have this happen to us. So we called ahead of time that morning. That car had been listed for 147 days on cargurus and arriving around opening hour, we found out that the car had "just" been sold. The only second car equivalent to it for that dealer and listed on cargurus had "just" been sold as well. I let one salesman know that he is obviously taking me for a foul and then learn that the car was in fact sold the previous week... Who knows. Dishonest, totally oblivious to the aggravation. No listing on hand, no price list, no regret. I caught the manager saying to my face: "the operator's job is to get you here"... lies and disgraceful, unprofessional: a cliche of a bad dealer... We tried, we thought we covered our basis, we failed and got no apologies...
10 of 10 people found this review helpful.
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Oct 26, 2012
the dealer is OK but the deal on the 2011 nissan frontier no good
1 of 1 people found this review helpful.
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Oct 23, 2012
We did not visit them. They did however, keep in contact and worked hard to get our business. Right car just didn't come up.
1 of 1 people found this review helpful.
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Aug 8, 2012
Dealer did respond with sarcasm not once but twice. She assumed I couldn't read that the dealership was in NY and then told me in the next correspondence that it was already sold. What a waste of time and with attitude.
3 of 4 people found this review helpful.
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Jul 17, 2012
Dealer did contact me, I never visited this dealer.
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5
Jul 11, 2012
Found car listed for $11,998. Person who I scheduled test drive with over the phone (Kat) told me price was 11,998 minus $250 if I made an appointment instead of just coming in, so I did. Saleswoman was great, then asked about how pricing works & told her I found it online and the price listed. Never mentioned what Kat said, so she went over to sales manager who told her price was $12,4xx with an additional down payment of $4500. This was not mentioned on their website or cargurus, and I was already told differently, so I asked how much it would be if I paid cash, and was told $15,000. I would give 1 star, but saleswoman was great. She just got stuck in the middle of some very bad sales tactics used by the dealership.
7 of 7 people found this review helpful.
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Feb 7, 2012
I went there to see the 2 camrys they had advertised. I spoke with them made the appointment, when I went there to see them. They both mysteriously disappeared. Amazing. Awful experience
8 of 8 people found this review helpful.
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