Frederick Auto House
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39.411399841308594
-77.4219970703125
Frederick, MD 21701
Frederick Auto House
520 W South StFrederick, MD 21701
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MzAngel99
Jul 1, 2017
Car was in no shape to be listed for sale much
less taken out for a test drive. You put your
customers lives in danger knowing it had
issues with the steering wheel. I get down the
street and could barely turn the corner. Wasted
time and gas. Frustrated!
Response from Frederick Auto House:
I wanted to reach out regarding your experience with 2008 Suzuki XL-7. First of all , I would like to apologize and say how truly sorry we are at Frederick Auto House. I can say Matt, Vito and I highly care about our customers. Unfortunately , we cannot give you the time back that you feel like you wasted. We had power steering issue with this vehicle when we received it and then we replaced the power steering pump along with the rack and pinion with brand new parts which we have receipts to prove and it was done before you came in for a test drive .Then we test drove the vehicle had no issue
More ...
I wanted to reach out regarding your experience with 2008 Suzuki XL-7. First of all , I would like to apologize and say how truly sorry we are at Frederick Auto House. I can say Matt, Vito and I highly care about our customers. Unfortunately , we cannot give you the time back that you feel like you wasted. We had power steering issue with this vehicle when we received it and then we replaced the power steering pump along with the rack and pinion with brand new parts which we have receipts to prove and it was done before you came in for a test drive .Then we test drove the vehicle had no issue and it fired back when you came to test drive it ,which is really unfortunate and we feel very sorry about it. I would also like to share that, steering wheel issue is really common with these vehicles and these problems can occur anytime. I have put the link of a discussion forum regarding to this issue below. We do thrive to give the highest quality of customer service and get the best cars out there for anyone who comes into our shop.
http://www.carcomplaints.com/Suzuki/XL7/2008/steering/steering.shtml
Sincerely,
Kobe
General manager Less ...
http://www.carcomplaints.com/Suzuki/XL7/2008/steering/steering.shtml
Sincerely,
Kobe
General manager Less ...
CarGurus
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Matthew
May 7, 2017
CarGurus
https://www.cargurus.com
Franchella
Mar 9, 2017
I purchased this vehice 2 weeks ago. I had a
problem with the vehicle starting last week, and I
called Frederick Auto to tell them the problem.
They told me to bring the vehicle back and they
would take a look at it. So, I did just that last
Thursday and thank God it was just the battery.
They gave me a new battery at no charge and
besides I have a warranty on it anyhow..I love my
new vehicle and even though I had this vehicle
for only 2 weeks, so far so good...Thanks
Frederick Auto House!!!
CarGurus
https://www.cargurus.com
George
Sep 18, 2016
This is a no-frills dealership that keeps prices low by eliminating overhead
costs such as financing, garage service bays, etc. We lived too far to
make use of any service bay, and was attracted instead by a free three
(3) month power train warranty contract for service by any certified
mechanic. Other dealers only offer one (1) month.We also appreciated
the fact that the car was driven a significant distance by company
personnel prior to being sold, thereby assuring there were no obvious
defects. Finally, I was not shown BRANDS or MODEL Year of cars with
bad reputations on the internet. Other full service dealers pushed cars
that were a glut on their lot. These were trade-ins that complaints on the
internet cited the brands as having unresolved steering and total engine
failure histories and our buying a warranty would cost more that a failure
repair. So Vito, who needs no waste basket, and "the man" Kobe were
appreciated because they try to make sales that are only in the best
interest of a customer.
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