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Frederick Auto House
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39.411399841308594
-77.4219970703125
Frederick, MD 21701
Frederick Auto House
520 W South StFrederick, MD 21701
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CarGurus
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Aug 25, 2018
Amar
We bought a car from them and happy about it.
They were very friendly and professional.
CarGurus
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May 14, 2018
GuruW18BJ
Vito responded right away. Unfortunately not the car I was looking for
CarGurus
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Apr 5, 2018
Scapano
Dealer contacted me immediately. I did not go to the dealership yet, but he was very helpful on the phone.
CarGurus
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Mar 31, 2018
William
Went to see the car. More cons then pros. Lied to us about the sunroof. Sunroof wouldn’t open properly, would only vent. Said it was programmed to do only that
3 people found this review helpful.
Response from current dealership:
Dear William:
We are really surprised by your comment and also by your rating.We tried to reach out to you several times on the phone number you and ms. Karen gave us and left a voicemail but we have not heard back from you,thus we are writing the response. we truly appreciate you taking your time to come to us,what we disagree with is that you wrote we lied to you,that is one thing we do not do at "Frederick auto house".We explained what could be wrong with the sunroof and we were willing to either fix it or give you a discount. Unfortunately, the price you offered was too low f
More ... We are really surprised by your comment and also by your rating.We tried to reach out to you several times on the phone number you and ms. Karen gave us and left a voicemail but we have not heard back from you,thus we are writing the response. we truly appreciate you taking your time to come to us,what we disagree with is that you wrote we lied to you,that is one thing we do not do at "Frederick auto house".We explained what could be wrong with the sunroof and we were willing to either fix it or give you a discount. Unfortunately, the price you offered was too low f
Dear William:
We are really surprised by your comment and also by your rating.We tried to reach out to you several times on the phone number you and ms. Karen gave us and left a voicemail but we have not heard back from you,thus we are writing the response. we truly appreciate you taking your time to come to us,what we disagree with is that you wrote we lied to you,that is one thing we do not do at "Frederick auto house".We explained what could be wrong with the sunroof and we were willing to either fix it or give you a discount. Unfortunately, the price you offered was too low for us to accept. We take pride in our customer service and try to do our best to satisfy our customers needs and still provide best prices on the market. We hope you find the proper vehicle within your budget that will fit your needs.
All the best
"Frederick Auto House Inc". Less ...
We are really surprised by your comment and also by your rating.We tried to reach out to you several times on the phone number you and ms. Karen gave us and left a voicemail but we have not heard back from you,thus we are writing the response. we truly appreciate you taking your time to come to us,what we disagree with is that you wrote we lied to you,that is one thing we do not do at "Frederick auto house".We explained what could be wrong with the sunroof and we were willing to either fix it or give you a discount. Unfortunately, the price you offered was too low for us to accept. We take pride in our customer service and try to do our best to satisfy our customers needs and still provide best prices on the market. We hope you find the proper vehicle within your budget that will fit your needs.
All the best
"Frederick Auto House Inc". Less ...
CarGurus
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Mar 22, 2018
hoochrobin
Awesome experience. The staff was friendly and knowledgeable. My family came from an hour and a half away to check out a car, and it was everything I expected based on the add. Great price for the car, great communication. I would highly recommend this dealership!
1 people found this review helpful.
CarGurus
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Jan 13, 2018
GuruZMMXF
Didn’t make the purchase but the dealer was honest and made me comfortable
1 people found this review helpful.
CarGurus
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Nov 27, 2017
Patrick
They reach out to us an were very helpful look forward to dealing with them in the near future !!
1 people found this review helpful.
CarGurus
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Oct 13, 2017
Jaetime1
Frederick was prompt and responsive
CarGurus
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Aug 31, 2017
GuruDTWN3
Good to deal with, not pushy.
2 people found this review helpful.
CarGurus
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Aug 20, 2017
Jose
Very professional, options for the customer, good customer service
1 people found this review helpful.
CarGurus
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Jul 1, 2017
MzAngel99
Car was in no shape to be listed for sale much
less taken out for a test drive. You put your
customers lives in danger knowing it had
issues with the steering wheel. I get down the
street and could barely turn the corner. Wasted
time and gas. Frustrated!
8 people found this review helpful.
Response from current dealership:
I wanted to reach out regarding your experience with 2008 Suzuki XL-7. First of all , I would like to apologize and say how truly sorry we are at Frederick Auto House. I can say Matt, Vito and I highly care about our customers. Unfortunately , we cannot give you the time back that you feel like you wasted. We had power steering issue with this vehicle when we received it and then we replaced the power steering pump along with the rack and pinion with brand new parts which we have receipts to prove and it was done before you came in for a test drive .Then we test drove the vehicle had no issue
More ...
I wanted to reach out regarding your experience with 2008 Suzuki XL-7. First of all , I would like to apologize and say how truly sorry we are at Frederick Auto House. I can say Matt, Vito and I highly care about our customers. Unfortunately , we cannot give you the time back that you feel like you wasted. We had power steering issue with this vehicle when we received it and then we replaced the power steering pump along with the rack and pinion with brand new parts which we have receipts to prove and it was done before you came in for a test drive .Then we test drove the vehicle had no issue and it fired back when you came to test drive it ,which is really unfortunate and we feel very sorry about it. I would also like to share that, steering wheel issue is really common with these vehicles and these problems can occur anytime. I have put the link of a discussion forum regarding to this issue below. We do thrive to give the highest quality of customer service and get the best cars out there for anyone who comes into our shop.
http://www.carcomplaints.com/Suzuki/XL7/2008/steering/steering.shtml
Sincerely,
Kobe
General manager Less ...
http://www.carcomplaints.com/Suzuki/XL7/2008/steering/steering.shtml
Sincerely,
Kobe
General manager Less ...
CarGurus
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Jun 9, 2017
Dillon
Responded fast and was very helpfyl
3 people found this review helpful.
CarGurus
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May 31, 2017
Alison
Great
1 people found this review helpful.
CarGurus
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May 7, 2017
Matthew
Dealer responded by email and we went to look at the Honda, but chose a 2007 Pontiac Gran Prix from their inventory. Vito and Matt were very helpful and fair on the price. My daughter is very happy with her car so far.
2 people found this review helpful.
CarGurus
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May 2, 2017
Steven
They responded promptly when contacted via the internet.
1 people found this review helpful.
CarGurus
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Mar 14, 2017
Sahada
They call me and wanted to help me out
1 people found this review helpful.
CarGurus
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Mar 9, 2017
Franchella
I purchased this vehice 2 weeks ago. I had a
problem with the vehicle starting last week, and I
called Frederick Auto to tell them the problem.
They told me to bring the vehicle back and they
would take a look at it. So, I did just that last
Thursday and thank God it was just the battery.
They gave me a new battery at no charge and
besides I have a warranty on it anyhow..I love my
new vehicle and even though I had this vehicle
for only 2 weeks, so far so good...Thanks
Frederick Auto House!!!
9 people found this review helpful.
CarGurus
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Feb 8, 2017
Cube_1326
Great experience
2 people found this review helpful.
CarGurus
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Dec 31, 2016
Ray
While I didn't purchase a car at this time, Matt did an excellent job.
1 people found this review helpful.
CarGurus
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Nov 30, 2016
Liliane
I got my beautiful Honda Civic there.They were really really nice!Best dealership ever!
2 people found this review helpful.
CarGurus
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Nov 12, 2016
Dan
Contacted me immediately
2 people found this review helpful.
CarGurus
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Nov 7, 2016
Jonathan
Nice workers without high pressure.
2 people found this review helpful.
CarGurus
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Oct 19, 2016
Charlie
Dealer responded quickly and was easy to deal with.
3 people found this review helpful.
CarGurus
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Read 3 old reviews
Hide old reviews
Sep 23, 2016
Donna
Highly recommend Frederick Auto House. No high pressure sales. Very friendly and helpful. Great cars! Great deals!
5 people found this review helpful.
Show older dealer reviews 3
CarGurus
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Sep 20, 2016
Rich
Response was very quick. Would work with them again if I have the opportunity. The sale did not work out.
4 people found this review helpful.
CarGurus
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Sep 18, 2016
George
This is a no-frills dealership that keeps prices low by eliminating overhead
costs such as financing, garage service bays, etc. We lived too far to
make use of any service bay, and was attracted instead by a free three
(3) month power train warranty contract for service by any certified
mechanic. Other dealers only offer one (1) month.We also appreciated
the fact that the car was driven a significant distance by company
personnel prior to being sold, thereby assuring there were no obvious
defects. Finally, I was not shown BRANDS or MODEL Year of cars with
bad reputations on the internet. Other full service dealers pushed cars
that were a glut on their lot. These were trade-ins that complaints on the
internet cited the brands as having unresolved steering and total engine
failure histories and our buying a warranty would cost more that a failure
repair. So Vito, who needs no waste basket, and "the man" Kobe were
appreciated because they try to make sales that are only in the best
interest of a customer.
8 people found this review helpful.
CarGurus
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Aug 31, 2016
Mark
Fast response and very accomodating. I found a different vehicle so did not purchase this one however I would go back and recommend to others!
4 people found this review helpful.
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