Fox Ann Arbor Acura

540 Auto Mall Drive
Ann Arbor, MI 48103

Sales: (734) 259-4305

Service: (877) 850-1312

Closed Today (Sun)
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Dec 1, 2016
They serviced me somewhat average .. not completely satisfied because you should be given a complete run down on how the vehicle you purchase operates and it should not be done like a fast food restaurant in and out, only because they had the color vehicle I choose this dealership but having the experience they have to offer, I would have gone somewhere else..
2 of 2 people found this review helpful.
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Aug 24, 2016
Satisfied with the overall experience. Salesperson wasn't pushy, which I liked the most. Test drove another QX60 across the street from the dealership that I have seen the car on the lot before but when I contacted them for a test drive, the car was not cleaned and smelled kind of musky even though the car was loaded. The salesperson at the dealership wasn't very friendly and test drove the car with me, which I hated the most. Anyway, the only thing that I have complaint about was the QX60 I bought from A2 Acura does not have the nice owner's manual in the car and when I asked for one, the salesperson asked me to download a copy from the internet. The owner's manual comprised of hundreds of pages of text and diagrams! I am hoping that he can find the owner's manual from the previous owner soon.
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Aug 3, 2016
Dealer responded with the dealership information I requested and provided dealer hours, etc for a test drive. I purchased elsewhere.
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Mar 15, 2016
kfalo
Dealer let us drive the car all the way home. Unfortunately the price was too high. I had hoped that this car had collision mitigation (which the dealer had indicated) but it didn't.
2 of 2 people found this review helpful.
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Jan 6, 2016
jrsaule
5
Quick response but no follow-up with requested info
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Dec 1, 2015
Bought this Taurus online pretty much unseen as they met our $ needs over the phone and didn't change a penny when we arrived to test drive it. They even through in some extra coverages that we did not expect. This was overall a great experience and would recommend this dealer.
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Read 4 old reviews
Oct 16, 2015
Ladykrenee12
Great vehicle so far. The guys (sales) were pleasant to work with. Other staff was rude when calling. Process was a bit underwhelming when vehicle was not ready and my husband took time off. However, major repairs were completed that dragged the wait time out, so we were ok with that. We just would have liked that information up front so that we could have arranged our schedules accordingly (drove 2 hours to buy it, had to wait until ready, still wasn't ready, hubby had to take off next day, still wasn't ready so wasted that day, had to go home and wait to hear from them). However, they did deliver the vehicle to us, which was very nice. Not completely as clean/detailed as I would have liked but pretty good and still love the vehicle, but only (finally) received it yesterday. Pros: Pleasant to work with, minus the rude receptionist. Very comfortable atmosphere. Cons : Poor communication from salesman, always "too busy" so got the run-around quite a bit. Never seemed to know what was going on in the process. When asked a question about the vehicle and it's repair/detailing status, response was often: ".....I don't know. I'd have to check. " We felt unimportant to them. As if our business was less significant than other buyers'.
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Jun 13, 2015
Was listed as sl perfect condition. Called sales they said it was sl. So we drove 2 hours to find out it was a sv and had damage on passenger door. Total waist of our time. Little to no apology.
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Jun 4, 2015
Great salesman and quick delivery of my new car!
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May 12, 2015
Matt worked very hard to coordinate with me despite my busy schedule. The prices are competitive. The overall service by everyone there was friendly and professional. Great dealership. I will buy there again.
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