Ford of Londonderry

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Internet Approved, Quality Checked

33 Nashua Rd
Londonderry, NH 03053

http://www.fordoflondonderry.com

Sales: (603) 434-4141

Service: (888) 419-0205

Today 8:30am - 5:00pm

(Open Now)

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Sales Reviews (25)

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Rkertenis

Oct 5, 2017

Heard from dealer quickly and my questions were answered.

Is this review helpful? Yes | No

Response from Ford of Londonderry:

Hi,

Thank you for the 5-Star Review. I am happy to hear that all of your questions were answered. If there is anything else we can do for you or to make the buying process any easier, please let me know.

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603.434.4141

Chris

Sep 21, 2017

They responded immediately. I was at the dealership within a few hours and left that night under agreement for a new truck! Excellent service. No pressure, made us feel comfortable.

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Response from Ford of Londonderry:

Chris,

Thank you very much for the kind words and for your business. I am very happy to hear that you had a great experience with us. If there is anything else you need in the future, please do not hesitate to reach out to us at anytime.

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603.434.4141

JEAN

Sep 11, 2017

I was told that due to having to carry over some debt from one of the two vehicles I was hoping to trade, that the dealership couldn't help me. They didn't assess my two vehicles, or show me the car.

Is this review helpful? Yes | No

Response from Ford of Londonderry:

Jean,

My name is Jeff Brunini and I am the Internet Sales Manager at Ford of Londonderry. I would like to apologize for your experience when you came in. We absolutely should have assesed your two vehicles and provide you with some information on where you stand with your vehicles and with getting into a newer vehicle. I do not have any excuses as to why this was not done. If you would like for us to provide you with a proper assessment, I would be more than happy to have it done. If you have any questions, please do not hesitate to call me at 603.434.4141 x138 or jbrunini@fordoflondo

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navalhawkeye

Sep 4, 2017

Excellent dealership, great people to work with

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victoria

Jul 28, 2017

Excellent. I believe the sales rep was Leo (Lee?) - and he drove with me and explained everything about the car and the whole experience was a pleasure. The ONLY reason I did not take the car was the color, it was blue & I'm looking for orange.

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Guru9L7W1

Jun 30, 2017

Very helpful and feel like we got a fair price

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Jennifer

Jun 13, 2017

They have been very responsive. I have actually ended up buying a different car, but they were great in reaching out to me with information about the car right away. Very informative and courteous.

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Response from Ford of Londonderry:

Jennifer,

Thank you for the kind words and the opportunity to earn your business. While we were not able to assist you in the purchase of a vehicle from us, we are happy to hear that you found a vehicle that was the right fit for you. If there is anything that you need in the future (Sales or Service), please do not hesitate to reach out to us. Enjoy your new vehicle.

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603.434.4141

Steve

Mar 24, 2017

Had a fine experience . Did not buy yet but they are a class act.

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Response from Ford of Londonderry:

Steve,

Thank you for the kind words. If there is anything we can do to help make the car buying process any easier on you, please do not hesitate to reach out at anytime. We would love to have you as a customer.

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603.434.4141

Douglas

Mar 18, 2017

They were extremely helpful in providing information to me about several vehicles I was interested in. Would definitely recommend them.

Is this review helpful? Yes | No

Response from Ford of Londonderry:

Douglas,

Thank you for reaching out to us about your interest in a Ford and for the kind words. If there is anything that you need in the future, do not hesitate to reach out to us at anytime.

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603.434.4141

Dec 23, 2016

They where awesome to deal with .I bought this vehicle on line from them and they even delivered to my door . A great way to buy a car hassle free and no stress .thanks Jeff and terri

2 of 2 people found this review helpful.

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Tazmania

Dec 8, 2016

They are very nice

1 of 1 people found this review helpful.

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David

Nov 29, 2016

Very good experience, helpful and no pressuring.

1 of 1 people found this review helpful.

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John

Oct 21, 2016

Quality Dealership with knowledgeable sales staff .This is the second vehicle purchased from them with no complaints. They always follow up on their sales new or used with a phone call not a email or text

1 of 1 people found this review helpful.

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Susan

Oct 17, 2016

The folks here are very responsive with accurate answers. Would def buy a car here!

1 of 1 people found this review helpful.

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Cheryl

Oct 15, 2016

We have purchased cars from them before and they are always great!

1 of 1 people found this review helpful.

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PAUL

Aug 8, 2016

Practices bate and switch tactics. Advertised one vehicle that was a convenient misprint yet the ad is still up.

0 of 1 people found this review helpful.

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Response from Ford of Londonderry:

Paul,

My name is Jeff Brunini and I am the Internet Sales Manager at Ford of Londonderry. I would like to thank you for bringing this to my attention and apologize for the inconvenience. I understand it can be very frustrating when you see something on-line and it turns out not to be true. Sometimes I do make a mistake and miss something. But I always try to make sure that we do everything we can to fix our error and make it right. We do not practice bait and switch. Sometimes a mistake is just that a mistake. What vehicle are you referring to. I would love to take care of this rig

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Robert

Aug 1, 2016

I had a great experience ! got a call on my cell phone with a very young lady. We talked for a few min.! and I told her I would come over sometime!! RJS.

1 of 1 people found this review helpful.

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pwdimasi

Jul 14, 2016

Good, they had sold the truck before I could look at it but offered me other options.

1 of 1 people found this review helpful.

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Response from Ford of Londonderry:

PWDIMASI,

My name is Jeff Brunini and I am the Internet Sales Manager at Ford of Londonderry. I would like to thank you for the opportunity to earn your business. I am sorry to hear that the truck you wanted had sold before you could look at it. Did someone offer to search at our other locations for you? We do have the ability to find other trucks at our other stores. Please either e-mail me at jbrunini@fordoflondonderry.com or call me at 603.434.4141 and we can go over your budget along with what features/options are important to you.

Jeff Brunini
Internet Sales Manager
Ford of

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Tony

May 30, 2016

Terry is Excellent. I informed him, unable to buy until February He was still exceedingly polite and professional , invited me up anyway to Test Drive the 2017 Models that are rolling in. Thanks to his Personal Attention, Londonderry Ford will be a Definite Buy Option for my Ford.

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Kiran

May 20, 2016

Not smooth definitely. Had to call a million times to get information or talk to them. I couldn't directly visit them and talk directly as i stay 1hour 45 mins away from them. Calls, voicemails countless emails all together which dont give me enough help was the experience I had. Still not able to get answers or clear my concerns. To check if they care about customer I have been waiting from five days to here a reply from them about a concerns and problem I asked about. No response yet. Its clear that they dont care about customer satisfaction.

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Amanda

Apr 25, 2016

We worked with Al - he was honest, genuine and knowledgeable

1 of 1 people found this review helpful.

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David

Apr 23, 2016

My experience with Ford of Londonderry was exemplary. I took a flight from Michigan to Boston to get the car and they picked me up at the airport. When I got to the dealership I was afforded the red carpet treatment! I was introduced to so many smiling faces I couldn't remember them all. I had some delicious free coffee and after a test drive I decided to buy the car. Raul my sales person was great. He explained the controls, gave me tips on shifting the six speed manual, got me logged into My Ford Touch, and configured my iphone to link to the car. The paperwork was prepared ahead of time so I did not have to wait. I was on the road in no time which was good because I had 800 miles to go to get home. Ford of Londonderry was the best dealership I have ever had the pleasure to do business with. I highly recommend them.

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Roger

Apr 9, 2016

Fast response to my initial inquiry and follow up correspondence as well.

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Shirley

Jan 28, 2016

Excellent service...Kevin Lavoie was very attentive and helpful with the purchase of my car....definitely would recommend Ford of Lononderry......

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Response from Ford of Londonderry:

Shirley,

I would like to thank you for the review and for your business. I will be sure to pass this along to Kevin as I know he will appreciate it. If there is anything that you need in the future, please do not hesitate to reach out to us anytime. Thanks again and enjoy your new car!!!

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603-434-4141

Heibyn

Oct 22, 2015

They could drop a penny on the car they keep saying that it was the value of the car when Kelly blue book say other wise

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Read 10 old reviews

ROBERT

Aug 29, 2015

I have been out of town on vacation and have not replied to Londonberry Ford. However they were prompt in communicating with me and I wiil get back to them.

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Randall

Mar 14, 2015

All I have to say.. Is they are great!! Love my new car.

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Jeff

Sep 17, 2014

The Salesman I had was pleasant. But, I was promised that they would work with me on the price and they wouldn't budge; they wouldn't even take a single cent off....

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larry

Aug 29, 2014

great service

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Bob

May 16, 2014

I bought the car

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John

Jun 11, 2013

Documention feee is very high

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justin

May 15, 2013

internet sales was good.Floorsales was too. They didnt push what they had. Still workin with them.

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Tom

Feb 25, 2013

Excellent group from salesmen to fiance. I was able to meet my requirements for the truck price wise and then get a good rate. Very happy with all aspects of the dealership.

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danzthaman1

Jun 2, 2012

They take your info and if you have less than perfect credit or don't have a huge down payment they walk you out.

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skyzlmt51

Nov 19, 2011

Left a deposit and they are making me work to get the $100 cash. They have made numerous promises to call me back and to "look into it" never happens. 2 weeks later I have not recieved 1 call back from them. I want to thank this web site for helping me purchase a car. I found a 2 year newer car with 10000 less miles and including a 7year/100k warranty for the same price as Ford of Londonderry was trying to sell me. Same exact options..... Thanks.

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Ford of Londonderry

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