Ford of Londonderry

Internet Approved, Quality Checked

33 Nashua Rd
Londonderry, NH 03053

Map & Directions

https://www.fordoflondonderry.com

Sales: (603) 392-7801

Service: (888) 419-0205

Today 8:30 AM - 8:00 PM (Closed Now)

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Inventory
Sales Reviews (16)

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Mar 17, 2019

GuruBJZ7R

Very down to earth. I don't care for car shopping, but they made the experience somewhat pleasant.

Mark helpful

Response from current dealership:

Thank you very much for the kind words. We greatly appreciate it.

Jeff Brunini
Ford of Londonderry
603.434.4141 x138

Feb 28, 2019

James

Very nice and knowledgeable

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Response from current dealership:

James,

Thank you very much for the 5-Star Ranking and the kind words. If there is anything you need in the future, do not hesitate to reach out to us at anytime.

Jeff Brunini
Ford of Londonderry
603.434.4141 x138

Dec 16, 2018

dealsforjohn

Below-average dealership providing what I can only imagine as their standard below average experience. Dealer was unorganized, told me the vehicle we had exchanged emails about just a few mins prior had been sold earlier that day and that they emailed me back saying so. Eventually they realized their mistake and brought the vehicle around. Salesman was dismissive. I’m a car guy, but didn’t say so. I said the vehicle was bigger than I thought which was great because I’m a big guy with a big family and had been having trouble finding something big enough. I did not make an offer because I had questions about the vehicle that were unanswered by the sales guy + asking price was above market value. I left still interested in the vehicle I test drove but no plans to contact the dealer again. I got an email later stating that “since the vehicle was too big” to maybe try something smaller! Maybe you should try listening Ford of Londonderry!!

2 people found this review helpful.

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Response from current dealership:

John,

I would like to thank you for reaching back out to us. I am sorry to hear about your visit. That is not the type of visit that we envision when our customers walk in here. In regards to the e-mails going back and forth, I did take a look back at the records and saw that you had e-mailed us on availability and Terry my coordinator got right back to you confirming the availability. Then you came in the same day. She never emailed you saying it had been sold. I am sure our Salesman would have been more than happy to get you answers to all of your questions, but right after the tes

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Sep 4, 2018

bruce5491

Prompt follow up by the online sales rep.

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Response from current dealership:

Bruce,

Thank you for the 5-Star Review and for the kind words. If there is anything we can do for you, please do not hesitate to reach out to us at anytime.

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603.434.4141 x138

Aug 21, 2018

GuruVXT6J

very good

0 people found this review helpful.

Mark helpful

Aug 9, 2018

The car was on cargurus in the morning I called that day they said it went to auction! Bait n switch if you ask me

2 people found this review helpful.

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Response from current dealership:

B,

I would like to thank you for your feedback. The vehicles go on our website when they enter our inventory. Once we know what is going to auction/wholesaler we mark it as such. However it takes 24 hours to come off of our website. I am sorry that you feel that it was a bait n switch tactic. However it is not. We were very upfront and transparent in letting you know what was going on. If this was a case of Bait n switch, we would have told you to come in and then when you got here, we would have tried to switch you to another vehicle. Not only is this not the case of what happened

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Jul 25, 2018

L y n n

Prompt in response.

Mark helpful

Jun 18, 2018

wires57

Can't say enough good about how they tried to accommodate my demands and concerns

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Mar 27, 2018

Jim

The dealership was very prompt getting back to me. The vehicle I was interested in had been sold, but they offered several others that were similar.

Mark helpful

Feb 11, 2018

Alex

Jeff was very helpful in answering and addressing all of my questions and concerns that I had.

Mark helpful

Dec 11, 2017

Paulsadog

Dealer was quick enough with a reply. Test drove the vehicle, had service department look into my concerns. Did not return for another look.

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Response from current dealership:

Paulsadog,

Thank you for the generous feed back. We do greatly appreciate you giving us the opportunity to earn your business. If there is anything we can do for you in the future, please do not hesitate to reach out to me directly at 603.434.4141 x138. Thank you again.

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603.434.4141 x138

Oct 28, 2017

Peter

very helpful with car sale - no pressure sales people

Mark helpful

Response from current dealership:

Peter,

Thank you for the 5-Star Review. We do appreciate the feedback. I am also happy to hear that you were satisfied with your experience here. If there is anything I can do for you in the future, do not hesitate to reach out to me at 603.434.4141 x138.

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603.434.4141 x138

Oct 5, 2017

Rkertenis

Heard from dealer quickly and my questions were answered.

Mark helpful

Response from current dealership:

Hi,

Thank you for the 5-Star Review. I am happy to hear that all of your questions were answered. If there is anything else we can do for you or to make the buying process any easier, please let me know.

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603.434.4141

Sep 21, 2017

Chris

They responded immediately. I was at the dealership within a few hours and left that night under agreement for a new truck! Excellent service. No pressure, made us feel comfortable.

Mark helpful

Response from current dealership:

Chris,

Thank you very much for the kind words and for your business. I am very happy to hear that you had a great experience with us. If there is anything else you need in the future, please do not hesitate to reach out to us at anytime.

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603.434.4141

Sep 11, 2017

JEAN

I was told that due to having to carry over some debt from one of the two vehicles I was hoping to trade, that the dealership couldn't help me. They didn't assess my two vehicles, or show me the car.

1 people found this review helpful.

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Response from current dealership:

Jean,

My name is Jeff Brunini and I am the Internet Sales Manager at Ford of Londonderry. I would like to apologize for your experience when you came in. We absolutely should have assesed your two vehicles and provide you with some information on where you stand with your vehicles and with getting into a newer vehicle. I do not have any excuses as to why this was not done. If you would like for us to provide you with a proper assessment, I would be more than happy to have it done. If you have any questions, please do not hesitate to call me at 603.434.4141 x138 or jbrunini@fordoflondo

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Sep 4, 2017

navalhawkeye

Excellent dealership, great people to work with

Mark helpful

Read 31 old reviews

Jul 28, 2017

victoria

Excellent. I believe the sales rep was Leo (Lee?) - and he drove with me and explained everything about the car and the whole experience was a pleasure. The ONLY reason I did not take the car was the color, it was blue & I'm looking for orange.

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Jun 30, 2017

Guru9L7W1

Very helpful and feel like we got a fair price

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Jun 13, 2017

Jennifer

They have been very responsive. I have actually ended up buying a different car, but they were great in reaching out to me with information about the car right away. Very informative and courteous.

Mark helpful

Response from current dealership:

Jennifer,

Thank you for the kind words and the opportunity to earn your business. While we were not able to assist you in the purchase of a vehicle from us, we are happy to hear that you found a vehicle that was the right fit for you. If there is anything that you need in the future (Sales or Service), please do not hesitate to reach out to us. Enjoy your new vehicle.

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603.434.4141

Mar 24, 2017

Steve

Had a fine experience . Did not buy yet but they are a class act.

Mark helpful

Response from current dealership:

Steve,

Thank you for the kind words. If there is anything we can do to help make the car buying process any easier on you, please do not hesitate to reach out at anytime. We would love to have you as a customer.

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603.434.4141

Mar 18, 2017

Douglas

They were extremely helpful in providing information to me about several vehicles I was interested in. Would definitely recommend them.

Mark helpful

Response from current dealership:

Douglas,

Thank you for reaching out to us about your interest in a Ford and for the kind words. If there is anything that you need in the future, do not hesitate to reach out to us at anytime.

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603.434.4141

Dec 23, 2016

They where awesome to deal with .I bought this vehicle on line from them and they even delivered to my door . A great way to buy a car hassle free and no stress .thanks Jeff and terri

2 people found this review helpful.

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Dec 8, 2016

Tazmania

They are very nice

1 people found this review helpful.

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Nov 29, 2016

David

Very good experience, helpful and no pressuring.

1 people found this review helpful.

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Oct 21, 2016

John

Quality Dealership with knowledgeable sales staff .This is the second vehicle purchased from them with no complaints. They always follow up on their sales new or used with a phone call not a email or text

1 people found this review helpful.

Mark helpful

Oct 17, 2016

Susan

The folks here are very responsive with accurate answers. Would def buy a car here!

1 people found this review helpful.

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Oct 15, 2016

Cheryl

We have purchased cars from them before and they are always great!

1 people found this review helpful.

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Aug 8, 2016

PAUL

Practices bate and switch tactics. Advertised one vehicle that was a convenient misprint yet the ad is still up.

0 people found this review helpful.

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Response from current dealership:

Paul,

My name is Jeff Brunini and I am the Internet Sales Manager at Ford of Londonderry. I would like to thank you for bringing this to my attention and apologize for the inconvenience. I understand it can be very frustrating when you see something on-line and it turns out not to be true. Sometimes I do make a mistake and miss something. But I always try to make sure that we do everything we can to fix our error and make it right. We do not practice bait and switch. Sometimes a mistake is just that a mistake. What vehicle are you referring to. I would love to take care of this rig

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Aug 1, 2016

Robert

I had a great experience ! got a call on my cell phone with a very young lady. We talked for a few min.! and I told her I would come over sometime!! RJS.

1 people found this review helpful.

Mark helpful

Jul 14, 2016

pwdimasi

Good, they had sold the truck before I could look at it but offered me other options.

1 people found this review helpful.

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Response from current dealership:

PWDIMASI,

My name is Jeff Brunini and I am the Internet Sales Manager at Ford of Londonderry. I would like to thank you for the opportunity to earn your business. I am sorry to hear that the truck you wanted had sold before you could look at it. Did someone offer to search at our other locations for you? We do have the ability to find other trucks at our other stores. Please either e-mail me at jbrunini@fordoflondonderry.com or call me at 603.434.4141 and we can go over your budget along with what features/options are important to you.

Jeff Brunini
Internet Sales Manager
Ford of

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May 30, 2016

Tony

Terry is Excellent. I informed him, unable to buy until February He was still exceedingly polite and professional , invited me up anyway to Test Drive the 2017 Models that are rolling in. Thanks to his Personal Attention, Londonderry Ford will be a Definite Buy Option for my Ford.

Mark helpful

May 20, 2016

Kiran

Not smooth definitely. Had to call a million times to get information or talk to them. I couldn't directly visit them and talk directly as i stay 1hour 45 mins away from them. Calls, voicemails countless emails all together which dont give me enough help was the experience I had. Still not able to get answers or clear my concerns. To check if they care about customer I have been waiting from five days to here a reply from them about a concerns and problem I asked about. No response yet. Its clear that they dont care about customer satisfaction.

Mark helpful

Apr 25, 2016

Amanda

We worked with Al - he was honest, genuine and knowledgeable

1 people found this review helpful.

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Apr 23, 2016

David

My experience with Ford of Londonderry was exemplary. I took a flight from Michigan to Boston to get the car and they picked me up at the airport. When I got to the dealership I was afforded the red carpet treatment! I was introduced to so many smiling faces I couldn't remember them all. I had some delicious free coffee and after a test drive I decided to buy the car. Raul my sales person was great. He explained the controls, gave me tips on shifting the six speed manual, got me logged into My Ford Touch, and configured my iphone to link to the car. The paperwork was prepared ahead of time so I did not have to wait. I was on the road in no time which was good because I had 800 miles to go to get home. Ford of Londonderry was the best dealership I have ever had the pleasure to do business with. I highly recommend them.

Mark helpful

Apr 9, 2016

Roger

Fast response to my initial inquiry and follow up correspondence as well.

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Jan 28, 2016

Shirley

Excellent service...Kevin Lavoie was very attentive and helpful with the purchase of my car....definitely would recommend Ford of Lononderry......

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Response from current dealership:

Shirley,

I would like to thank you for the review and for your business. I will be sure to pass this along to Kevin as I know he will appreciate it. If there is anything that you need in the future, please do not hesitate to reach out to us anytime. Thanks again and enjoy your new car!!!

Jeff Brunini
Internet Sales Manager
Ford of Londonderry
603-434-4141

Oct 22, 2015

Heibyn

They could drop a penny on the car they keep saying that it was the value of the car when Kelly blue book say other wise

Mark helpful

Aug 29, 2015

ROBERT

I have been out of town on vacation and have not replied to Londonberry Ford. However they were prompt in communicating with me and I wiil get back to them.

Mark helpful

Mar 14, 2015

Randall

All I have to say.. Is they are great!! Love my new car.

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Sep 17, 2014

Jeff

The Salesman I had was pleasant. But, I was promised that they would work with me on the price and they wouldn't budge; they wouldn't even take a single cent off....

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Aug 29, 2014

larry

great service

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May 16, 2014

Bob

I bought the car

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Jun 11, 2013

John

Documention feee is very high

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May 15, 2013

justin

internet sales was good.Floorsales was too. They didnt push what they had. Still workin with them.

Mark helpful

Feb 25, 2013

Tom

Excellent group from salesmen to fiance. I was able to meet my requirements for the truck price wise and then get a good rate. Very happy with all aspects of the dealership.

Mark helpful

Jun 2, 2012

danzthaman1

They take your info and if you have less than perfect credit or don't have a huge down payment they walk you out.

Mark helpful

Nov 19, 2011

skyzlmt51

Left a deposit and they are making me work to get the $100 cash. They have made numerous promises to call me back and to "look into it" never happens. 2 weeks later I have not recieved 1 call back from them. I want to thank this web site for helping me purchase a car. I found a 2 year newer car with 10000 less miles and including a 7year/100k warranty for the same price as Ford of Londonderry was trying to sell me. Same exact options..... Thanks.

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Ford of Londonderry