Five Star Ford Stone Mountain

3800 Highway 78 W
Snellville, GA 30039

Sales: (678) 809-0245

Service: (470) 243-2042

Today 9:00am - 8:00pm
(Closed Now)
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All reviewers have been verified to have contacted this dealer – Learn More
Aug 2, 2017
I had a horrible experience. I told them to only run my credit through Ally Financial. They decided without my permission that they would run my credit at least 7 times with random banks. I am very protective of my credit and I was very specific in what I wanted to happen in this process. The staff at the dealership did not take responsibility for their actions and I will never go back there or refer anyone to go there. Now I don't have the truck and have 7 new inquires. HORRIBLE EXPERIENCE!!!!
Is this review helpful? Yes | No

Response from Five Star Ford Stone Mountain:

Justin, I understand your concern and can empathize with your frustration. We want to see all of our customers walk away happy and driving off in the car they came for. I would like the opportunity to speak with you about what happened. Would you please e-mail me your preferred contact so we can get in touch?

Best,
Brett Huntsinger
General Manager
BHuntsinger@fivestaronline.net
Jul 21, 2017
Tried to buy a truck but did not want my business five star is a joke l made a offer but the sales team is a joke try to do business with them but give me the run around this is last time I am posting anything else I talked to five sales team all give different price thanks and have great day
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Five Star Ford Stone Mountain:

We appreciate you taking the time to give us this feedback. We pride ourselves on our dedication to our customers and commitment to providing honest and trustworthy service and are concerned that that is nto what you found with us. Please feel free to reach out to us so we can work with you on fixing any lingering issues.
Best,
Brett Huntsinger
General Manager
BHuntsinger@fivestaronline.net
Jun 29, 2017
Great experience! Very responsive, answered all my questions and emailed me additional photos I requested. Highly recommend doing business with them!
Is this review helpful? Yes | No
Jun 8, 2017
Fast response, professional, friendly, helpful
Is this review helpful? Yes | No

Response from Five Star Ford Stone Mountain:

Chandler, we're happy to hear that you had such a good experience with us.  We hope to see you again, thank you for your business!
May 12, 2017
blackhawkdriver2002
David and Rikiah made the car buying experience a pleasure. Great customer service! I would highly recommend this dealer.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Five Star Ford Stone Mountain:

Thank you for the great review! David and Rikiah will be happy to hear how appreciative you were of their help. We strive to provide such excellent customer service to all our visitors. Thank you for the recommendation, and we hope you're enjoying your new car.
May 12, 2017
This vehicle came up to 'inquire about this one too' after reaching out to another dealer about another car. However, I am looking for a 4x4 and this one was not. They said they would look around and be in touch if they can find a vehicle with the criteria I am looking for.
Is this review helpful? Yes | No

Response from Five Star Ford Stone Mountain:

Ted, thank you for taking the time to rate and review us. We are glad that you were impressed by our dedication toward communicating and reaching out to our customers. We want to ensure all who visit us find the perfect car for them and make the deal best suited to their needs. Please feel free to contact us anytime if you ever have any questions or concerns.
Apr 22, 2017
Inquired online. Responded the next day with just hi, what questions do you have. Humm obviously is it still available. No it sold an hour ago. Lol
Is this review helpful? Yes | No

Response from Five Star Ford Stone Mountain:

Lila, we regret to hear that you didn't receive the communication you deserve.  We would appreciate a chance to make it up to you; your satisfaction is important to us.  Please contact me so I can work on fixing anything that went wrong.  -Brett Huntsinger, BHuntsinger@fivestaronline.net
Apr 8, 2017
The salesman we worked with was De'El and he was AWESOME!! I am a person who has a lot of questions and he answered every single one of them! I don't live close to the dealership so he sent me pictures and emails and talked with me several times before I came in. We went to the dealership and all that we had to do was test drive and sign our paperwork. He went above and beyond to make sure we were happy! Everyone was very nice and super helpful throughout the entire process. We had a great experience
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Five Star Ford Stone Mountain:

Thank you for the wonderful review, Amanda! We are proud of Da'El and all our employees for how they go above and beyond in ensuring personable and friendly customer service. We work hard to ensure our customers feel at home with us and leave happy. We hope you visit us again and welcome any questions or concerns you might have at any time.
Brett Huntsinger, BHuntsinger@fivestaronline.net
Mar 14, 2017
Good salesman!! Recommend this place to buy your car or truck.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Five Star Ford Stone Mountain:

Thanks, Don!  We appreciate your business and your recommendation; please let us know if there's anything else we can do for you!
Read 4 old reviews
Aug 14, 2014
Very professional. Just didn't have the best deal at the time.
Is this review helpful? Yes | No
Aug 9, 2014
I will recommend anyone looking for a car to go there. They made sure I was in the car of my choice.
Is this review helpful? Yes | No
Jun 29, 2014
Awful. Film flam shell game and ambiguous pricing up front
Is this review helpful? Yes | No
Feb 20, 2014
casa
nice people to deal with
Is this review helpful? Yes | No

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