Fitzgerald Toyota Nissan

Great

What started off as a good experience, turned out otherwise after the sale was complete. I purchased a used 2017 Ford Fusion and was very happy with the car. I was trying to program the keyless security code for the door and could not find the card with the factory code that is required for programming. I contacted Fitzgerald and was told "Fitzgerald does not have Ford or Lincoln dealerships unfortunately... and you would be responsible for the code and any fees to get the code." I also found out that the code is missing to program additional keys. I contacted Ford and they want $65 to retrieve the codes, so I am going to be out $65. So, buyer beware when buying a Ford or Lincoln from Fitzgerald.

Great staff and prices. my experience was painless and I felt no pressure. They worked with my budget too. my contact was Jeremy Brown, he was great. highly recommended dealership

Jeremy was great!! Awesome sales man. His sales manager was awful. Very pushy, rude, and mean. We almost bought a CrV from them and were in contact many times but after dealing with the sales manager decided to never go back there.

Response asap and the services was great

Immediate response from James when I requested information about this used truck. I looked at it next day and decided to purchase it. He was up front about any possible unforeseen complications that may arise in the maintenance that I chose to pay for rather than do myself, as it was what they call a fixer upper and what they charged was a good value. Great truck that someone traded in. I had a good experience there and definitely will look to buy from them in future if they have what I'm looking for. James was diligent, friendly, and honest.

Very nice people to deal with even though I didn't buy a vehicle at this time. May go back at another time when I am ready to buy.

Replied with information requested. Made another choice at another dealer.

Very good experience very nice to work with

Despite not agreeing on price point of car (No Haggle), they have had good custome service and seem to do what they can to find you a car. Did not buy car from them at this point in time.

Very pleasant car buying experience.car was as advertised on car gurus.no pressure from my salesman Nick and Pete the sales manager was awesome.Nick was very busy and Pete helped move the process forward as Nick was busy multitasking.

Made car purchasing swift and easy. Salesman was personable and knowledgeable.

Our experience was good. They were very thorough in their contact and follow up, without being pushy. They had a nice selection of cars. However, we decided not to buy there because we ran out of time to make the purchase.

its a great car and smooth ride for 96 500 miles on it . I am happy with it . its everything working perfect.

Excellent, reasonable price, excellent financing, great people

Good contact!!

I had a great experience here. My salesperson Eric was very nice and explained everything to me ahead of time. I definitely will return there and refer family and friends.

Not glitzy, but straightforward. Refreshingly easy to buy a used car for a decent price. Thanks, Martin.

Fast and professional response.

This dealership got back to me right away. When I went in for a test drive, Wendell was very accommodating and treated me as though I was the only customer there. Made the buying process extremely easy for me without being pushy at all, and has also kept in contact even after the sale was made to answer any questions I had. Great dealership to buy my first truck from.

great salesperson

The salesman was great but I did not realize it was not AWD and I must have AWD living on the second highest mountain in PA Thank You JOE

awesome deal. awesome dealership!!!!

Contacted right away, answered questions, checked back to see if I had any other questions. Very courteous

Came away with the highlander I wanted and paid a better price than surrounding dealers would offer.

Did not call cell phone or house phone. The same emails no personalize And really like this Chevrolet Traverse We are just wait on a check to go into our trust fund. We are paying CASH No loans JUST CASH

Brief but friendly exchange. Have dealt with them before and always enjoyed the experience.

Very good experience

Terrible. I had a verbal agreement to buy a vehicle with a salesman, Eric, who said we "have a hand shake over the phone" and he said he had approval from his manager. Then he called back a few hours later and said the deal was off because a guy came in AFTER he sold the car to me, and he said he would pay more. Apparently, this dealership is not good for their word, so I would worry about anything they told me about a vehicle.

I bought a used Buick car from them in August 2016 but my experience with this dealer was a bumpy road. So I cannot rate them higher than 1 star. Before visiting the dealer I got approved for 2.99% APR to buy a used car with Bank of America. But I thought that APR was too high. So I decided to apply for a loan with this dealer to get a better deal (I could not believe I was so naïve!). So I filled out an application and after about 1h of waiting the person I worked with brought me a piece of paper with the rate had been found for me. It was an astronomical 5.8% APR ! With my FICO score of ~770 I definitely expected better than that. After an initial shock I declined their financing, and produced my approval letter from Bank of America requesting 2.99 % rate. After another ~40 min they “suddenly” came up with 2.99% rate but from … another bank. I was sincerely surprised for two reasons. First, why I did not get 2.99% immediately (instead of 5.85% ) when it was readily available? Second, why had they been continuing to pursue financing through their lenders when I specifically declined it and requested to use my approval letter from Bank of America? Notably that that gave rise to an extra inquiry on my credit report. Anyway, I declined their financing again, and once again I requested to get a loan from Bank of America pursuant to my approval letter. After that they finally prepared documents I could endorse. The moral of the story – get your financing before going to a dealership and especially to this dealership. Without going into other details suffice it to say that buying that car took whooping 4 hours at the dealership that was extremely frustrating. I was truly dissatisfied with the service. But I got a distinct feeling that they do not particularly care about the customer satisfaction.

Dealership contacted me right away with more information about the vehicle I was interested in. We then set up a date to view and test drive but the car was sold before I made it there.

Immediate response just before closing. I was a out of state customer. I was after a Scion xB but it was sold a day before. The dealer associate was very nice in our conversation. Nice experience...

From the first contact these folks were courteous and prompt on returning calls and emails! I can recommend this dealership.

OK prompt response lots online toview

Phoned quickly.

Experience was good and the salesman, Byron Fry (who was not the salesman that initially contacted me but assigned at the last minute when the original salesman was out of the office), was very professional & polite. The car had some minor issues (dangling powerport & some of the dashboard fittings appeared out of alignment) and I was in the very early stages of car searching (this was the first car I looked at). That was the main reason why I didn't make a purchase that particular day. I wanted to look at least a couple more vehicles elsewhere first prior to making my final decision. Byron & his manager understood such & that was that.

Ask for William lake

But I was not there only we text email He was good

Immediate response.

Only because they didn't answer my question. They replied in a form letter email. I asked a specific question and it was not addressed.

Called too often, and too aggressive.