Hamilton Nissan

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1929 Dual Hwy
Hagerstown, MD 21740

Sales: (301) 733-7222

Service: (301) 733-7222

Today 8:00 AM - 8:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Dec 24, 2017
GuruDYK2V
Very nice They contacted me but turns out the vehicle was not sellable. Wouldn’t pass inspection
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Dec 13, 2017
They called with no more information than what was in the add. It took two days for them to say they were not interested in my business.
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Oct 28, 2017
The staff was nice. The offer was well below what KBB stated for a trade in and or a cash offer. We decided not to purchase a vehicle from them.
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Response from Hamilton Nissan:

Thank you for your feedback it helps us improve our process.
Sep 22, 2017
Everyone I dealt with were very courteous and answered all questions I had. Purchasing process was smooth and relatively quick considering all the paperwork that is required. They even held my check a few days until the funds transfer was complete at my bank. I would consider buying from them again in the future.
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Sep 21, 2017
I looked for months for the 2016 Honda CRV I wanted and found it here. Molly Dillon reached out to me and we emailed back and forth for a week. She was extremely helpful and friendly. When I was ready I went in on Tues night to make the deal. Reggie was my salesman and he was wonderful. This whole experience including the finance dept was a breath of fresh air compared to the dealers around here in Rockville. I was a little nervous, last time I bought 1 it was 12 years ago. They made me feel like family. Only complaint I have was waiting an hour and a half to get into finance but I guess it's good they were busy. I've been telling everyone about this dealership, family owned, very laid back, wonderful experience!! :) Lauran
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Jun 15, 2017
Tinam01
Only email contact per my wishes, very informative, very helpful
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Apr 19, 2017
What a nice place to do business! Warm, kind, professional and efficient! These folks truly understand quality customer service. I've lurched many cars but Bill Fox was truly the most extraordinary car sales man I'd ever met! Imagine being met at the curb for your appointment by a smiling gentleman holding a welcome sign with your name on it! The whole appointment went extremely well - the entire team is excellent. I live 60 miles away - but I plan to return to Hamilton for my next car
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Response from Hamilton Nissan:

Charlene, Thank you for taking the time to share your experience.  Your kind words are much appreciated.  I will be sure to share them with Bill.  Let us know how we can help you going forward.  Thank you for your business.
Patty Clark - CFO/GM
Apr 16, 2017
notguilty3705
Prompt reply, but I had found onr closer to me.
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Response from Hamilton Nissan:

Hello.  Thank you for taking the time to provide us feedback about your experience.  We are glad you found a vehicle and hope that you will consider us the next time you are in the market and need a vehicle.  Have a great day.  
Patty Clark CFO
Mar 9, 2017
I informed the dealership on 3-2-17 that I wanted to purchase the vehicle on 3-7-17. Communicated back and forth and they sold it on 3-4-17. I was not happy because I thought they would have held it. I informed them I had cash over 6K for the down payment. So with this taking place, I went to another dealership and purchased a vehicle there on 3-7-17.
1 of 2 people found this review helpful.
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Response from Hamilton Nissan:

Sharon thank you for your feedback. We appreciate you giving us an opportunity to earn your business. With cars being available on the internet, and consumers like yourself comparing deals, we think a fair policy is to have the vehicle available to the first customer that comes into the showroom.
Feb 27, 2017
Called this dealer about a truck I was interested in. I live 3 hours away so I wanted to know if it was worth my time to take the trip. Couldn't get a straight answer. Long story short I made the trip. When I got there the offer that I got was on the high side. So I countered and was told this was the numbers I was told over the phone. Wait. What? Nobody ever even called me with any numbers so not sure what that was all about. Anyway they would not budge off of those numbers. I drove 3 hrs was there a half hour and drove back home 3 hrs. Not sure who he talked to about those numbers but it wasn't me. Horrible dealership. Never got a sorry it didn't work out or a thanks for stopping in. Nothing! Lesson learned. CAN NOT recommended!
2 of 2 people found this review helpful.
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Response from Hamilton Nissan:

Thank you for the feedback. I apologize for your poor experience and not meeting your expectations. If you would like to discuss further please contact me at 240-420-8241.
James Anderson
General Sales Manager
Jan 21, 2017
They have been very helpful as soon as get over the Flu Bug I will get back with them in making a deal
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Sep 20, 2016
Dealer answered all my questions. I didn't realize I was looking at a rear wheel model. I contacted dealer and they told that will try to find me exactly what I want. Thank you Hamilton Nissan.
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Response from Hamilton Nissan:


Thank you John for giving us an opportunity to serve you.
Sep 17, 2016
Quick / pleasant transaction
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Aug 24, 2016
Dealer replied quickly and followed up without being pushy.
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Read 8 old reviews
Nov 1, 2015
treated very well. purchased car.
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Jul 4, 2015
fair price for car. Not a great deal but very fair. Pleasant to deal with.
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Jul 24, 2014
Responded promptly.
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Jun 29, 2014
They have been extremely helpful in my car buying experience. They contacted me promptly and were extremely pleasant !
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Jun 9, 2014
Thanks for response
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Nov 27, 2013
Awesome customer service!!
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May 17, 2013
Fair response
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Apr 22, 2013
I was able to make the deal i was looking for. My salesman was helpfull and worked with me to bring the sale to successful conculsion.
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