First Texas Honda

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Certified Used Dealer, Internet Certified, Customer Appreciation Days

3400 Steck Ave, Austin, TX 78757
Map & Directions

Sales: (512) 381-6701

Service: (512) 220-1123

Today 9:00am - 8:00pm
(Closed Now)
show business hours
Jan 8, 2017
Told me the car wasn't for sale and couldn't give me a price unless I came in to the dealership
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Response from First Texas Honda:

Robert, we apologize that we gave you a negative impression of us. There are many reasons why the car could have been unavailable, such as, it had a deposit, it was still being reconditioned, didn't pass inspection and sent to the auction, etc.

Additionally, in order get our customers the best price possible, we always recommend that they come into the dealership as there are many variables that can effect monthly payments.

While I understand your wanting to look elsewhere, I would greatly appreciate the opportunity for us to redeem ourselves. If you would consider granting us that oppor
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Dec 18, 2016
Good service and follow-up.
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Response from First Texas Honda:

We appreciate the support, Peter! -The Team at First Texas Honda
Nov 26, 2016
All of the gentlemen I worked with during my buying process were very friendly, fun and had integrity. My first time buying alone and it was a great experience. Thanks First Texas Honda!
1 of 1 people found this review helpful.
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Response from First Texas Honda:

Jenna, we're so glad to hear that we made a great first impression and made your first-time buying experience enjoyable! Enjoy the vehicle and we wish you the very best. -The Team at First Texas Honda
Sep 30, 2016
Great response just decided to wait on buying a car but got email and calls from two people
1 of 3 people found this review helpful.
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Response from First Texas Honda:

We're glad we could assist you in your search, Brett! Don't hesitate to reach out if there's anything sales or service related that we can help with. Cheers! -The Team at First Texas Honda
Sep 29, 2016
very friendly.
0 of 1 people found this review helpful.
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Response from First Texas Honda:

Thanks, Brenda :) -The Team at First Texas Honda
Sep 15, 2016
Great communication and very helpful. Unfortunately the vehicle sold the day before we planned to purchase but Ross and Justin went out of their way to help us find the car we wanted and always seemed to be working for us as the buyer instead of against us. I would definitely consider contacting this dealership in the future.
1 of 1 people found this review helpful.
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Response from First Texas Honda:

Jeremy, we're so glad to hear that the overall experience was great! We know it can be disappointing when your desired car gets sold but it sounds like Ross and Justin exceeded your expectations anyway! We hope you're enjoying it and wish you the best. -The Team at First Texas Honda
Jul 14, 2016
the dealer was great ,i got the car and is working just fine,love it!
0 of 1 people found this review helpful.
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Response from First Texas Honda:

Thank you for the great review, Leticia! -The Team at First Texas Honda
Jun 30, 2016
A person from the dealer responded to my inquiry. Then, s/he passed my name to a sales person who also contacted me right away.
0 of 1 people found this review helpful.
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Response from First Texas Honda:

We're glad to hear you were taken care of, Gabriela! Let us know if there is anything we can help with in the future. -The Team at First Texas Honda
May 20, 2016
Responded quikly
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Response from First Texas Honda:

Thanks, Dustin! We appreciate the review :) -The Team at First Texas Honda
May 20, 2016
A great pressure free dealership that gets you what you want! They gave me more than I expected for my trade in and a lower APR.
0 of 1 people found this review helpful.
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Response from First Texas Honda:

Veronica, it's our goal to make every customer experience as hassle-free as yours. We believe buying a car should be fun, not stressful! That's why we have a low-pressure environment and a friendly, helpful staff :) Thanks for the review! -The Team at First Texas Honda
May 19, 2016
I contacted this dealership due to their fantastic reviews in addition to this dealership being one of the few in Texas that had a specific color scheme I wanted. Unfortunately the product specialist they assigned me was incredibly rude, unwilling to look up an accessory price for me, and when he called for a follow up he did not even have the accurate information for in regards to trim level. There may be great people here but unfortunately this guy blew it. I would not recommend this dealership. When consumers are spending tens and twenties of thousands they should at least be given the courtesy of politeness.
3 of 3 people found this review helpful.
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Response from First Texas Honda:

Kia,

Let me start by saying how sincerely sorry we are. As a dealership we strive for the highest levels of customer service and it is clear we dropped the ball here. Rudeness is never tolerated and I apologize that you experienced that at our dealership. No matter how much a customer plans to spend here they deserve respect during every step of the process.

If there is anyway I can make this a more positive experience for you please let me know. I am happy to go over any accessories and would love to hear first hand how I may rectify this issue.
Best Regards,

Laura Black
Apr 12, 2016
Pleasant experience. Willing to listen to customers
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Apr 12, 2016
I had a good experience with this dealer. Did not buy the car, but the negotiations seemed fair.
1 of 1 people found this review helpful.
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Mar 21, 2016
Very friendly staff
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Mar 19, 2016
Bought a new Accord....best price and experience ever.
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Feb 19, 2016
Responded via chat messages and emails.
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Jan 22, 2016
It was very good experience with this dealer, he helped me a lot. Thank you for it
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Jan 13, 2016
They were very helpful in every way possible! They made the car buying experience easy! When it is time to buy another car that is where I am going to go!
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Nov 12, 2015
iwarraich
5
Poor service. Seemed uninterested in selling.
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Nov 5, 2015
5 stars
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Nov 2, 2015
Eaharrison
Purchased a vehicle from here. I received very prompt and helpful responses throughout the entire process. A great dealership!
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Oct 27, 2015
I am still trying to decide about the car but I will say that Andrew Dimayuga is very helpful and responsive. When you ask for information he gets it to you right away.
1 of 1 people found this review helpful.
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Oct 17, 2015
we had a wonderful experience everybody was very helpful and listen to what we were looking for
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Oct 16, 2015
Not a help dealership when prices aren't negotiable. Try and give you no value for your trade in. Made up false information saying certain things were wrong with my car and those particular things work just fine.
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Oct 14, 2015
Dealer DID response, think there is a system error. Typical bait and switch. The vehicle posted was not available but they had "similar inventory" they could show me. I will not work or trust dealerships like this.
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Oct 8, 2015
Contacted right away by email and then with a phone call. Arranged for a test drive and vehicle was all that they advertised. Purchase process was slow, but one of their 'contract specialists' was out. Otherwise, would give a 5 star for this dealership.
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Oct 3, 2015
Excellent service
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Sep 24, 2015
Very nice and quick to respond with any questions we had. We have not made it to Austin to look, yet.
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Sep 11, 2015
great customer service. information on pick up was correct
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Jul 18, 2015
lots of information provided, most helpful
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Jul 15, 2015
I've tried to buy this car three times now. They don't seem to want to sell it. LOL
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Jun 29, 2015
Very responsive. Good experience at dealer, also.
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Jun 20, 2015
Christian Mancheno was awesome! Great listener to what my needs were and very knowledgeable explaining the car features.
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Jun 4, 2015
Great experience! Christian Mancheno was the best!
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Old Dealer Reviews

Jul 22, 2014
steveharen
5
Texas Honda responded quickly. Vehicle was already sold. I contacted them as soon as I received my Car Guru alert.
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Jun 7, 2014
Very helpful, patient, and dedicated to great customer service.
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Apr 29, 2014
Great
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Apr 11, 2014
very fast response!!!
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Mar 1, 2014
They had great prices!
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Feb 26, 2014
scorpio19th
fast response, good personality, would purchase from them
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Feb 13, 2014
Wonderful service and professionalism. See Courtney for all your car needs as he is the one to deal with. Great experience!
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Feb 3, 2014
The car we wanted sold the minute we walked onto the lot. Presented other options - but they didn't fit our parameters. Gregg was very friendly and responsive though. I went afterwards to the website where I noticed that they were offering a gift card to people who saw them on the internet and came in. I mentioned that I had been to the dealership a day before and asked for the gift card - they never responded.
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Dec 11, 2013
Very helpful and polite!
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Nov 7, 2013
I purchased my car here. Very nice people to work with, but know that you will not be able to negotiate the price AT ALL!
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Sep 21, 2013
Pricing is very reasonable. Jacob Baird is a very knowledgeable and honest salesman. No pressure to buy. Unfortunately I found a private party vehicle, but I will shop there again!
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Jun 16, 2013
Great service
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May 23, 2013
There was no picture of the Dodge Grand Caravan Van but the van we looked at at the dealership was as described. First Texas Honda has a "no haggle policy" and the price of the car we purchased was approximately $1K. The sales representative did not pressure us to buy since there was a no hassle policy so that we felt relaxed and not pressured in making our decision whether to buy the car or not. Overall the sales representative and dealership were very professional and we would certainly recommend First Texas Honda to anyone looking for either a new or used car. Since they are the largest Honda Dealership in the country there is a large inventory of new and used cars to choose from.
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May 15, 2013
AITV
5
Dealer responded would not begin process or application unless we drove to dealership in person; assured us if we came from Houston thay had several lenders who would be willing to work out a deal with us. After 5+ hours, we finalized a deal and was ready to walk out with keys --- until we were asked who truck was for and we honestly responded that it was for our 18 year old senior in high school who was headed to college in august. And, we were purchasing as a gift for earning a full scholarship to college. The dealer's lender immediately retracted the financing; Therefore, it was a wasted round-trip drive and wasted time and fuel to go there from Houston to Austin. Had the dealer started the financing process prior to our arrival perhaps this could have been avoided.
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Apr 20, 2013
very professional, happy with my purchase, the trade in get much lower than kbb value. They respond fast to you if there any problem. great experiences with first texas honda.
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Jan 17, 2013
really doesn't care about customer service. offers ok dealership prices but won't even gas up the car.
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Jan 3, 2013
Very gud
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Dec 13, 2012
After getting in contact ask a couple of questions about car was going to check and call me back never did so. A few days later they notify me of a price reduction on the car I contact them again ask questions again he going to check and call back never call back so I call the next day I was told the car was sold
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Nov 4, 2012
Very disappointing... They have you set-up an appointment to come in to buy a car, when you get there they say the car is sold. But, they say they have some other vehicles you might be interested in. The old "Bait and Switch"....
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Sep 3, 2012
They did everything they could to help me get the car I wanted.. always smiling and happy.. I will definitely recommend them to friends.
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Aug 17, 2012
First Texas Honda was a great experience . They were friendly , and didn't try to lie there way through a sale. No haggle is a great Idea. Ron hacker sold us our car and he was great . I would recommend to anyone to purchase there car there.
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Aug 2, 2012
This is a no haggle dealership and they mean it. Very reasonable prices on used cars. No games. Come with a low interest rate locked in somewhere and they may be able to beat it. Used car selection is good quality.
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Apr 21, 2012
My daughter'sfirst used car purchase was an amazingly great experience with the honest & professional staff at First Texas Honda; qualities often not found at dealerships. Their "No Haggle" policy took the pressure & anxioty out the the entire process. Their entire staff was excellant! We would highly recommend making a purchase here.
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