Direct Auto Access

12429 Middlebrook Road
Germantown, MD 20874

http://www.directautoaccess.com

Sales: (240) 650-8508

Today 11:00 AM - 7:00 PM

(Closed Now)

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Sales Reviews (20)

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Apr 10, 2018

S1924

Good, clean vehicles on the lot. No high pressure sales.

Is this review helpful? Yes | No

Mar 17, 2018

GuruZGKSQ

Great Experience.

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Feb 18, 2018

memegm

Great experience!

Is this review helpful? Yes | No

Response from current dealership owner:

Thank You

Feb 10, 2018

Johnny

I reached out via CarGurus. Had an email back from one of the partners, Jay, within an hour. He answered all of my questions but denied my offer of KBB fair purchase price. Makes sense - KBB doesn't sell cars. However, list price & Jay's counter offer is still a little more than what I'd like to spend on a similar car with similar options.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thanks for the review and hope you found the vehicle and price you were searching for.

Jan 20, 2018

Larry

Pleasant and informative

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thanks, Larry!

Dec 28, 2017

GuruZJP7H

Responded in a timely manner. Very helpful.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thanks for the review!

Dec 26, 2017

Shawn

very polite and welcoming on the phone

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thanks!

Dec 15, 2017

Gersldshenderson

Excellent Transaction Jay is the best

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thanks for your business, Gerald! Hope you are enjoying the F-150.

Dec 11, 2017

Leslie

Jay is very nice and informative... hoping to make a deal with him.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thanks for flying from RI to make a deal! Hope you are enjoying the Ram.

Oct 4, 2017

Robert

Very courteous, pleasant and trustful. Only reason it wasn't a 5 star is because I thought they should have one or two addtl finance options avail. My opinion only and there very well might be a valid reason they don't !

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thanks for the review, hope you and your son are enjoying the Fiat!

Aug 19, 2017

AmayaK

I can honestly say this is the best used car buying experience I have had. Jay is very professional and friendly. This is the exact car I was looking for and it is in excellent shape. I definitely recommend this dealer!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thanks so much for your business and the nice review!

Aug 14, 2017

kevin

Responsive straight foward dealer. Easy to work with.

2 of 2 people found this review helpful.

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Response from current dealership owner:

Thanks, Kevin! It was great working with you.

Mar 19, 2017

penneez8

great experience and, car!!

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Pennee, thank you for your business and the review.

Mar 10, 2017

Stacy

Very professional and courteous. Ended up choosing a different car than the one we seen online, overall very positive experience!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Stacy, your business and review are both very much appreciated! Thanks for choosing Direct Auto Access.

Mar 7, 2017

Daniel

Jay handled everything and i must say that i was beyond satisfied with his customer service. In my experience with dealerships and car salesman this dealership and Jays service was the best by far. It was well worth the drive to Germantown to purchase this vehicle. Thanks for the help!

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Daniel, you and your family were very easy to work with and it was a pleasure doing business. Thank you!

Mar 2, 2017

Ruth

This is a come first serve basis. I used to work for a car dealership and when someone called in to look at the specific car, we waited until the person same in. This place will tell you to come in when after they have sold the car you wanted. Every unconvinced... but again, it's a small owned company.

6 of 8 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Hello Ruth, I can assure you that if you had an appointment the vehicle would have been here waiting on you. We are a family ran business and are not inclined to waste peoples time or pull a bait-and-switch on our customers. I do not see any prior emails or contact from you, perhaps you have mistaken us for another dealership?

Feb 9, 2017

Badereddine

Great conversation on the phone , did not get a chance to visit the lot , kind of busy

3 of 4 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thanks for the review, let us know if you free up enough time to swing by!

Jan 30, 2017

Mary

Jay handled the trade-in of our vehicle with a top dollar figure which made doing the deal for our desired car purchase easy and seamless. We hope to do more business with them in the future...Thanks, Guys!

3 of 4 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Mary, thanks for driving 2+ hours to see us and glad we were able to make a deal. We appreciate your business and hope you enjoy that beautiful Lexus for years to come!

Dec 11, 2016

Ronald

After visiting about 10 different dealers, these guys should have been the first stop. Very pleased with our purchase and how easy the process was. Well worth the drive to Germantown.

5 of 5 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Ronald, it was a pleasure to do business with you and glad you are satisfied. Thank You!

Aug 26, 2016

Luke

Great guys, just started up their business but doing well and have enough previous experience to be successful. They worked with me and got me into the car I wanted within a week.

6 of 7 people found this review helpful.

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Direct Auto Access