DCH Toyota of Oxnard

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1631 Auto Center Dr
Oxnard, CA 93036

https://www.toyotaofoxnard.com

Sales: (855) 239-8701

Service: (805) 988-2300

Today 7:30am - 6:00pm

(Open Now)

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Sales Reviews (23)

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MarksGuru

Jul 9, 2017

Substandard experience in all sales dynamics . Prompt initial response , however, it appears that the internet sales manager never read the content of my follow up e-mails. He answered ZERO of my questions and responded with a price that was 3 thousand dollars higher than their on-line price. One can only hope their service department is competent?

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Paul

Jul 2, 2017

Very good response

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Jack

Jun 22, 2017

Terrible experience. Wasted my time left and right. Went through the process of setting up an appointment to look at a vehicle. Made we make it 2 weeks in advance. The hallways to the dealship they tell me the truck was sold weeks ago.

2 of 2 people found this review helpful.

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GuruD3GV

May 12, 2017

lee was good,dch was good.

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diedred

Apr 27, 2017

quick response and followup

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Fred

Apr 13, 2017

Made an inquiry by e-mail and obtained a very rapid response. I am still in the process of eliminating vehicles that I intend to make a choice on. So far so good with this Dealership.

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Brad

Mar 8, 2017

Great

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Juan

Dec 24, 2016

I call for a 2014 lancer evolution they tell me in less a hour we call u back one wwek past already and i didn't receive any call terrible service

5 of 6 people found this review helpful.

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Brandon

Nov 8, 2016

Do not trust this dealership! One of the sales managers is named Oscar. Oscar is fits the typical car sales person stereotype whom you can not trust. He does not keep his word nor does he have any integrity. Purchasing vehicles from this dealership only perpetuates the potential for exposure to horrific customer service and deception. Protect yourself. Find another dealership to purchase from!

18 of 18 people found this review helpful.

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Charlie

Sep 11, 2016

Respond back quickly.

1 of 2 people found this review helpful.

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Laura

Aug 31, 2016

I wish I could give this no stars. One of the sales guys was so rude and in my face just because I asked for a lower price on a used car. He gave me a 20 minute lecture about how he has "20 other people waiting for this car." I had never experienced anything like that. Would never go back.

13 of 13 people found this review helpful.

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Jim

Aug 18, 2016

Returned call, but pricing was too high. Very polite, and offered to stay in touch if pricing changed.

1 of 2 people found this review helpful.

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Sam

Jul 21, 2016

Didn't want my business, not what DCH stand for, delivering customer happiness. Flat out rude, and unfriendly.

10 of 11 people found this review helpful.

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Edgar

Jul 10, 2016

I rate this dealer a 5 because they responded to my email. And even though the car that they were selling was not what I was looking for the dealer still sent me emails to see how they can help me find what I was looking for.

1 of 4 people found this review helpful.

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mike

Jun 20, 2016

The worst. . Called ahead before visit to inquire about cars condition. Salesman said perfect condition. Drove for three hours and when I got there the car had been in an accident and had damage.

10 of 10 people found this review helpful.

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Sergio

Jun 12, 2016

Easy and friendly, would do business with them over again.

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Carlos

Mar 1, 2016

excellent

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michael

Feb 14, 2016

great

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Jeff

Jan 15, 2016

extremely easy to deal with--couldn't be happier.

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Mike

Jan 15, 2016

Thanks for resonse

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Susan

Dec 8, 2015

Good return on my inquiry

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Jody

Aug 11, 2015

Made an appointment to see the car on Monday, drove from L.A. to Oxnard the next day to test drive and potentially buy the car, when we got there the salesman came out to tell us the car was being sold to another couple. He knew we were coming, and he knew these other people were coming as well, but didn't even bother to tell us, just let us make the hourlong drive for nothing. He didn't even seem apologetic that we were inconvenienced, nor did he offer to help us find another car. The only good thing about that trip was a nice meal afterwards at the Ventura Harbor.

6 of 6 people found this review helpful.

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Laura

Jul 29, 2015

I spoke with and individual at DCH asking if this particular vehicle was still available, he said he would check and get back with me. Two days later, when I did not hear back from him, I phoned and left a message and still no return call. It's now been five days since my last call.

5 of 5 people found this review helpful.

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Read 17 old reviews

WILL

Jul 13, 2015

Great communication. Did not purchase because I purchased elsewhere.

1 of 1 people found this review helpful.

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Phuong

Apr 12, 2015

Great made sale easy. Willing to work with customer.

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Darin

Apr 6, 2015

First class dealership very professional and delivered great customer service. Highly recommend this dealership. 10 rating

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janeva

Jan 7, 2015

Salesman seemed pretty indifferent.

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Larry

Jan 6, 2015

They stood by their price, but it took hours to get through the process. The staff were friendly.

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Eddie

Feb 19, 2014

Took 3 emails for the dealer to answer all my questions. Did not budge off the asking price.

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Chris

Nov 22, 2013

Horrible sales team , very rude , had to wait with my wife who I told them was ill , 30 minute. just to see a car I called in on to purchase ... The "internet sales man wouldent even show himself ,and do the deal we had arranged for the past 3 days . I was there to trade in 1 car and purchase 2 !!!!! Worst dealer ever

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stuart

Sep 29, 2013

It's a shame I can't give this dealer a minus 5. Their website talks of their honesty, transparency and customer service...oh how contradictory. After agreeing on a deal (full asking price and a couple of repair items) this dealer decided to sell the vehicle out from under me the day before I was due to take delivery. My words for this dealer (leaving out the many expletives) are, underhanded, unscrupulous and immoral. With many places to go to purchase a vehicle you'd be best advised to bypass DCH.

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Kathy

Jul 11, 2013

I found a great vehicle, and I was pleased with the purchase price with some haggling. The guy that drew up the contract was a little pushy on selling me "Extras", but the over all experience was really good.

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Operator

Jun 19, 2013

Dealer was very helpful.

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Elizabeth

Jun 5, 2013

Dealers need to be honest and disclose if cars that are for sale have prior owners that SMOKED. After 2 detailer treatments and washings, the interior of the BMW still reeks of nicotine. In hindsight as we drive the car a lot, would not have purchased the car or asked for a discount w/ this constant bad odor. Also, the mechanics did not reset the dashboard w/ their service before it went on the floor so when we start it, there is a light that reminds us service is due and upon returning it to the service center there, a 50 mile drive away, they would not reset it.

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Ellis

May 18, 2013

great response and follow up

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KNARIK

May 7, 2013

One of the best customer services I ever had compared with other dealer ships. The Sales Dept was very efficient in answering all my questions. I was really impressed.

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Rick

May 6, 2013

Inventory is what it is: they had a lot of cars but a limited number of the model I wanted. Their service was terrific. Attentive sales staff but not TOO attentive if you know what I mean. Seemingly honest transaction (if you only buy a car every 10 years you don't have great skill at understanding the big picture and negotiating well on your own behalf. That's why you rely on an honest dealer). Well informed staff. It's a complicated process even in its simplest form. Their website was informative and allowed comparative shopping.

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Rick

May 4, 2013

I bought from them. What higher recommendation can I give?

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Carlos

Oct 13, 2012

Exelent service

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Bob

May 28, 2012

They reduce the price, when your site stated it was over priced. My credit union then purchased the car for me.

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DCH Toyota of Oxnard

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