DCH Toyota of Oxnard

The worst car experience we ever fad buying a car. We selected the model and were on our way to test drive and the salesperson sold it to someone else

Provided all the details requested as the out the door price.

Good

Excellent service and outstanding people working there! We love DCH TOYOTA OF OXNARD!!

Paul & Kristi at DCH have both been very diligent in responding to my questions. I look forward to dealing with them as we proceed with our car-buying experience.

Went to look at a used Range Rover in DCH Oxnards lot. Vehicle had significant scratches all around and deep gouges on both the front and rear passenger side plastic bumpers, which were not disclosed over the phone even though I asked for the vehicle's exterior condition prior to making the trip to Oxnards. Vehicle was very dirty. The Salesperson was not very friendly and the GM was rude. I said I came prepared to buy the car with checkbook in hand with a loan pre-approval, and drove a long way... GM admitted the damage to the car could be up to $5,000. I asked if he would split whatever it would cost to repair the exterior damage, and he said no. Wouldn't even lower the price $1. The GM actually said the fact that I came prepared means nothing if we can't agree on a price. Very rude! I told him he could keep the car and walked out. I got a much better deal for the exact same vehicle in perfect condition with new tires, new brakes and completely serviced, and a bumper to bumper warranty until March 2021 at no extra cost from another dealer. Would never recommend DCH.

Very responsive

They were very friendly and I got really great deal on the car.

Great

Went to dealer, looked at the inventory. We did not agree on a price but I definitely plan to return. Polite and knowledgable sales staff.

Bah Rev, They were awesome!

Great experience - the sales team that we dealt with were very easy to work with and we purchased the car the same day we went in.

The seller was professional and attentive, but the car was not given to me not very clean from the outside and without mats.

This dealership left the oil filler cap uninstalled, resulting in oil all over the engine compartment. The dealer was unable to comply with my request in advance for a second key. The car was sold with a rear tail light that had a very substandard attempt at a repair job. No offer of assistance on any of these issues after contacting dealership. Could not recommend this dealership for customer care.

Yes, great response so I called but Al was off.

Evan was really helpful and friendly throughout the whole process of this sale.

Timely, and attentive.

Quick response, plenty of info. I missed the car I wanted, sold before I could get there.

They kept in contact

Very good

Although I ended up buying car elsewhere, DCH provided prompt contact.

Substandard experience in all sales dynamics . Prompt initial response , however, it appears that the internet sales manager never read the content of my follow up e-mails. He answered ZERO of my questions and responded with a price that was 3 thousand dollars higher than their on-line price. One can only hope their service department is competent?

Very good response

Terrible experience. Wasted my time left and right. Went through the process of setting up an appointment to look at a vehicle. Made we make it 2 weeks in advance. The hallways to the dealship they tell me the truck was sold weeks ago.

lee was good,dch was good.

quick response and followup

Made an inquiry by e-mail and obtained a very rapid response. I am still in the process of eliminating vehicles that I intend to make a choice on. So far so good with this Dealership.

Great

I call for a 2014 lancer evolution they tell me in less a hour we call u back one wwek past already and i didn't receive any call terrible service

Do not trust this dealership! One of the sales managers is named Oscar. Oscar is fits the typical car sales person stereotype whom you can not trust. He does not keep his word nor does he have any integrity. Purchasing vehicles from this dealership only perpetuates the potential for exposure to horrific customer service and deception. Protect yourself. Find another dealership to purchase from!

Respond back quickly.

I wish I could give this no stars. One of the sales guys was so rude and in my face just because I asked for a lower price on a used car. He gave me a 20 minute lecture about how he has "20 other people waiting for this car." I had never experienced anything like that. Would never go back.

Returned call, but pricing was too high. Very polite, and offered to stay in touch if pricing changed.

Didn't want my business, not what DCH stand for, delivering customer happiness. Flat out rude, and unfriendly.

I rate this dealer a 5 because they responded to my email. And even though the car that they were selling was not what I was looking for the dealer still sent me emails to see how they can help me find what I was looking for.

The worst. . Called ahead before visit to inquire about cars condition. Salesman said perfect condition. Drove for three hours and when I got there the car had been in an accident and had damage.

Easy and friendly, would do business with them over again.