Clay Cooley Hyundai of Rockwall

1540 E Interstate 30
Rockwall, TX 75087

Sales: (972) 853-8923

Service: (972) 866-4304

Today 8:30am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 14, 2017
Yes they sent an email stating we could do the entire deal through email. They would drive the car to my location; for my test drive, etc. But, when I called, they wanted to set an appointment. Could not speak to me about the cart and sold before I could make the appointment.
Is this review helpful? Yes | No
Aug 27, 2017
Jenzyoga
Responsive just had a change of mind.
Is this review helpful? Yes | No

Response from Clay Cooley Hyundai of Rockwall:

We appreciate you taking the time to leave a 5-star review regardless!
Aug 26, 2017
They were prompt, responded on a Sunday, impressive.
Is this review helpful? Yes | No

Response from Clay Cooley Hyundai of Rockwall:

Arthur, thank you for choosing us at Clay Cooley Hyundai of Rockwall! We are happy that you had a prompt message from us and that you had an overall good experience working with us! We hope that you will choose us again in the future for all of your vehicle needs!
Jul 28, 2017
After initial contact, the salesperson hasn't communicated any additional information as requested.
Is this review helpful? Yes | No
Jul 11, 2017
I found this car on CarGurus but it was located about an hour from my home. I contacted the dealer and a person there offered to have the car driven to my home for me to see it. What follows is my last email to the dealerships contact person: I've heard from a couple of your sales guys and haven't been overly impressed with the level of service Cooley Hyundai is putting out. Yesterday's sales guy called me at around 830pm which I missed because I don't interrupt family time that late for business and today's person first asked me to meet him1/2 way between your lot and my home which isn't what I was offered and then he said he would have to discuss whether or not he could come to my house and never called back. In the time all of this has taken I have found a similar car at a separate dealership with less miles for 2k below your price. My preference is with your car as it is a year newer but thought I would bring this to your attention. Thank you, Colin
Is this review helpful? Yes | No
May 28, 2017
bobobear
Called back quickly very nice
Is this review helpful? Yes | No
May 23, 2017
Clayton Messinger
Dealer was pretty easy to work with and was very well priced. Only issues we had were a discrepancy between the initial pricing sheet and the final pricing agreement due to some left out fees, which was somewhat frustrating. As with all dealers, it was a little slower than expected even when we knew exactly what we wanted because they have to take you through the whole insurance and additional warranty discussion regardless. I would give them 3.5 stars.
Is this review helpful? Yes | No

Response from Clay Cooley Hyundai of Rockwall:

Thank you for sharing this, Clayton, as it's important for us to know where and how we can improve our sales processes for our guests. We're pleased to see that everything was completely taken care of and to see you satisfied with your new purchase. Congratulations and we hope to help you again in the future!
- Justin Lines
Dec 22, 2016
The dealer listened to what I wanted and met my needs for a new car. Young Hyundai Rockwall treated me fairly and made the process easy without the sales pressure I have received at other dealerships. I would do business with them in the future. I liked the friendly atmosphere.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 4, 2016
Quick to respond yet a bit impersonal.
Is this review helpful? Yes | No
Oct 14, 2016
Did my research to get this car, salesman was nice, salesmanager would not deal or give any on prices. Had the price not been already good and I wanted the vehicle, I would not have delt with them at all. Basically handed them my trade..
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 9, 2016
ejdicki
Friendly dealer
Is this review helpful? Yes | No
Jun 18, 2016
Horrible, the sales rep was super sweet and made me feel at home. But the finance department just jerked me around. I left the dealer knowing I probably wouldn't get the car, but the finance agent said he would call me the following Monday when we had time to work on it. I never received a call, and I'm 100% I gave them the correct contact information
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Read 6 old reviews
Oct 28, 2015
Responsive, consistent, listens and performs. Mike and Frank doing thier job well!
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Oct 27, 2015
Very unprofessional and rude sales person's
0 of 2 people found this review helpful.
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Apr 14, 2014
The car had several minor issues that I am still awaiting resolution.
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Mar 17, 2014
Fantastic
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Dec 5, 2013
great experience. everyone was super-friendly and easy to work with!
Is this review helpful? Yes | No
Dec 20, 2012
mohmmadkato
very good and they are helpful
Is this review helpful? Yes | No

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