Clay Cooley Hyundai of Rockwall

1540 E Interstate 30
Rockwall, TX 75087

http://www.rockwallhyundai.com

Sales: (972) 853-8923

Service: (972) 866-4304

Today 8:30 AM - 8:00 PM

(Closed Now)

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Sales Reviews (22)

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Jun 12, 2018

Natalie

Best customer service I've ever seen from a car dealership. JC is awesome!

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Response from current dealership:

Thank you for the kind words! JC will appreciate the shoutout as well. Please let us know how we can be of service again in the future. Danny Easton

Jun 8, 2018

Don

Salesman followed up politely and timely...Hunter

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Response from current dealership:

Thanks for sharing your experience and leaving a five-star rating! We're thrilled that you had a great buying experience with us! - Danny Easton

Jun 4, 2018

Willie

Dealer contacted me but they wanted to add over $ 1,000 on a prep fee. Found same vehicle certified and no crazy fee. Once you go they will give you the price but when it was time to sign that's when I seen all there hidden fees shm

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Response from current dealership:

Thank you for your honest feedback, Willie. I am sorry if you were unhappy with some of the fees or if our finance team didn’t explain everything clearly. Please contact me at deaston@comeseeclay.com so that I can work with you to turn this around. Thank you, Danny Easton.

Jun 2, 2018

Bryan

They were very helpful, and Dillon took care of everything for us!

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Response from current dealership:

That's great to hear, Bryan! Thanks for taking the time to leave us such an excellent rating and review. You were in great hands with Dillon, and I'm glad you enjoyed your visit. Come see us again soon! - Danny Easton

May 28, 2018

Volvoseeker

I am looking to buy after June 1st so I haven't called back yet but was promptly contacted y a sales person..

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Response from current dealership:

Thank you for the review! We hope we have the chance to work with you soon!

Apr 12, 2018

jzerangue

I probably would have bought from them, but one vehicle sold to someone else before we decided, and the other was transferred to another dealership even though we were planning to go back the next morning. They sent info about two other vehicles but never responded to my inquiry about making sure they would be on the lot when I went back, so I bought from a different dealer. I would consider purchasing from them when we're in the market again though.

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Response from current dealership:

Hi, thank you for taking the time to share your feedback. We appreciate you considering us, and we hope to have the opportunity to work with you in the future. We look forward to seeing you again! - Danny Easton

Apr 7, 2018

Jack

Good follow up

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Response from current dealership:

Thank you for the 5-star review, Jack! We appreciate you choosing us and look forward to working with you again in the future. If there is anything else we can do for you in the future, please let us know. Thank you again - Danny Easton

Feb 7, 2018

Laura

Very Friendly

Mark helpful

Jan 24, 2018

McCoskey

3-4 different people have contacted me since the initial inquiry. Very consistent.

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Response from current dealership:

We're glad to see you've enjoyed the experience you've had so far! If there's anything you need or have questions about, please don't hesitate to reach out to us and we'll be happy to help. Thank you! -Skipper Johnson

Jan 9, 2018

McAllister5

Purchased a different car as the 14 Camry was not available. Smooth process. Will definitely consider shopping here again for next car.

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Response from current dealership:

Thanks so much for the 5-star review! I am glad to hear that we were able to get you into a car you were satisfied with. We look forward to seeing you again in the future! - Justin Lines

Nov 14, 2017

Terri

Yes they sent an email stating we could do the entire deal through email. They would drive the car to my location; for my test drive, etc. But, when I called, they wanted to set an appointment. Could not speak to me about the cart and sold before I could make the appointment.

1 people found this review helpful.

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Aug 27, 2017

Jenzyoga

Responsive just had a change of mind.

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Response from current dealership:

We appreciate you taking the time to leave a 5-star review regardless!

Aug 26, 2017

Arthur

They were prompt, responded on a Sunday, impressive.

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Response from current dealership:

Arthur, thank you for choosing us at Clay Cooley Hyundai of Rockwall! We are happy that you had a prompt message from us and that you had an overall good experience working with us! We hope that you will choose us again in the future for all of your vehicle needs!

Jul 28, 2017

Charles

After initial contact, the salesperson hasn't communicated any additional information as requested.

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Jul 11, 2017

Colin

I found this car on CarGurus but it was located about an hour from my home. I contacted the dealer and a person there offered to have the car driven to my home for me to see it. What follows is my last email to the dealerships contact person: I've heard from a couple of your sales guys and haven't been overly impressed with the level of service Cooley Hyundai is putting out. Yesterday's sales guy called me at around 830pm which I missed because I don't interrupt family time that late for business and today's person first asked me to meet him1/2 way between your lot and my home which isn't what I was offered and then he said he would have to discuss whether or not he could come to my house and never called back. In the time all of this has taken I have found a similar car at a separate dealership with less miles for 2k below your price. My preference is with your car as it is a year newer but thought I would bring this to your attention. Thank you, Colin

1 people found this review helpful.

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May 28, 2017

bobobear

Called back quickly very nice

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May 23, 2017

Clayton

Dealer was pretty easy to work with and was very well priced. Only issues we had were a discrepancy between the initial pricing sheet and the final pricing agreement due to some left out fees, which was somewhat frustrating. As with all dealers, it was a little slower than expected even when we knew exactly what we wanted because they have to take you through the whole insurance and additional warranty discussion regardless. I would give them 3.5 stars.

1 people found this review helpful.

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Response from current dealership:

Thank you for sharing this, Clayton, as it's important for us to know where and how we can improve our sales processes for our guests. We're pleased to see that everything was completely taken care of and to see you satisfied with your new purchase. Congratulations and we hope to help you again in the future!
- Justin Lines

Dec 22, 2016

Kristi

The dealer listened to what I wanted and met my needs for a new car. Young Hyundai Rockwall treated me fairly and made the process easy without the sales pressure I have received at other dealerships. I would do business with them in the future. I liked the friendly atmosphere.

1 people found this review helpful.

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Dec 4, 2016

John

Quick to respond yet a bit impersonal.

0 people found this review helpful.

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Oct 14, 2016

Tammy

Did my research to get this car, salesman was nice, salesmanager would not deal or give any on prices. Had the price not been already good and I wanted the vehicle, I would not have delt with them at all. Basically handed them my trade..

1 people found this review helpful.

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Oct 9, 2016

ejdicki

Friendly dealer

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Jun 18, 2016

Erica

Horrible, the sales rep was super sweet and made me feel at home. But the finance department just jerked me around. I left the dealer knowing I probably wouldn't get the car, but the finance agent said he would call me the following Monday when we had time to work on it. I never received a call, and I'm 100% I gave them the correct contact information

1 people found this review helpful.

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Read 6 old reviews

Oct 28, 2015

Frank

Responsive, consistent, listens and performs. Mike and Frank doing thier job well!

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Oct 27, 2015

Francisco

Very unprofessional and rude sales person's

0 people found this review helpful.

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Apr 14, 2014

Brian

The car had several minor issues that I am still awaiting resolution.

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Mar 17, 2014

zahir

Fantastic

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Dec 5, 2013

kim

great experience. everyone was super-friendly and easy to work with!

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Dec 20, 2012

mohmmadkato

very good and they are helpful

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Clay Cooley Hyundai of Rockwall