Ciocca Subaru

4611 Hamilton Blvd
Allentown, PA 18103

Map & Directions

Sales: (610) 490-8621

Service: (888) 691-1683

Today 9:00 AM - 8:00 PM (Closed Now)
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https://static.cargurus.com/images/forsale/2019/08/08/10/18/2011_infiniti_ex35-pic-1246764079778752223-152x114.jpeg

2011 INFINITI EX35 Journey AWD Used Cars in Allentown, PA 18103

Great Deal
$2,643 BELOW
CarGurus IMV of $8,629

Price: $5,986

Mileage: 147,636

Location: Allentown, PA 18103

Certified Pre-Owned: No Transmission: Automatic Color: Liquid Platinum Metallic Description: Used 2011 INFINITI EX35 Journey AWD for sale - $5,986, 147,636 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/01/09/43/2018_honda_cr-v-pic-1864063911561861623-152x114.jpeg

2018 Honda CR-V Touring AWD Used Cars in Allentown, PA 18103

Great Deal
$2,187 BELOW
CarGurus IMV of $30,582

Price: $28,395

Mileage: 7,659

Location: Allentown, PA 18103

Average time on market: 30 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Molten Lava Pearl Description: Used 2018 Honda CR-V Touring AWD for sale - $28,395, 7,659 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/08/08/10/18/2013_nissan_altima-pic-9108340561952326448-152x114.jpeg

2013 Nissan Altima 2.5 SV Used Cars in Allentown, PA 18103

Great Deal
$1,844 BELOW
CarGurus IMV of $7,328

Price: $5,484

Mileage: 148,503

Location: Allentown, PA 18103

Average time on market: 16 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Metallic Slate Description: Used 2013 Nissan Altima 2.5 SV for sale - $5,484, 148,503 miles with Bluetooth, Backup Camera, Remote Start, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/01/09/43/2013_subaru_outback-pic-3693764342410522685-152x114.jpeg

2013 Subaru Outback 2.5i Premium Used Cars in Allentown, PA 18103

Great Deal
$2,112 BELOW
CarGurus IMV of $11,526

Price: $9,414

Mileage: 109,563

Location: Allentown, PA 18103

Average time on market: 21 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Satin White Pearl Description: Used 2013 Subaru Outback 2.5i Premium for sale - $9,414, 109,563 miles with Bluetooth, Aluminum Wheels, Climate Package
https://static.cargurus.com/images/forsale/2019/09/07/12/05/2017_volkswagen_gti-pic-6859059305710332828-152x114.jpeg

2017 Volkswagen GTI 2.0T Autobahn 4-Door FWD Used Cars in Allentown, PA 18103

Good Deal
$1,883 BELOW
CarGurus IMV of $24,371

Price: $22,488

Mileage: 12,670

Location: Allentown, PA 18103

Average time on market: 25 days Certified Pre-Owned: No Transmission: Automatic Color: Pure White Description: Used 2017 Volkswagen GTI 2.0T Autobahn 4-Door FWD for sale - $22,488, 12,670 miles with Leather Seats, Sunroof/Moonroof, Adaptive Cruise Control, Navigation System, Alloy Wheels, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/08/21/08/36/2017_jeep_renegade-pic-4479633804515411285-152x114.jpeg

2017 Jeep Renegade Sport 4WD Used Cars in Allentown, PA 18103

Good Deal
$1,266 BELOW
CarGurus IMV of $16,264

Price: $14,998

Mileage: 35,955

Location: Allentown, PA 18103

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Anvil Description: Used 2017 Jeep Renegade Sport 4WD for sale - $14,998, 35,955 miles with Quick Order Package
https://static.cargurus.com/images/forsale/2019/08/02/09/50/2009_mazda_cx-9-pic-802141060756014844-152x114.jpeg

2009 Mazda CX-9 Sport AWD Used Cars in Allentown, PA 18103

Good Deal
$1,347 BELOW
CarGurus IMV of $7,316

Price: $5,969

Mileage: 127,497

Location: Allentown, PA 18103

Certified Pre-Owned: No Transmission: Automatic Color: Crystal White Pearl Mica Description: Used 2009 Mazda CX-9 Sport AWD for sale - $5,969, 127,497 miles with Bluetooth, Sunroof/Moonroof, Alloy Wheels, Audio Package
https://static.cargurus.com/images/forsale/2019/08/14/09/29/2015_subaru_outback-pic-3720615452366693562-152x114.jpeg

2015 Subaru Outback 2.5i Limited Used Cars in Allentown, PA 18103

Good Deal
$1,267 BELOW
CarGurus IMV of $16,257

Price: $14,990

Mileage: 94,458

Location: Allentown, PA 18103

Average time on market: 29 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Crystal White Pearl Description: Used 2015 Subaru Outback 2.5i Limited for sale - $14,990, 94,458 miles with Bluetooth, Leather Seats, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/08/25/09/34/2009_honda_pilot-pic-7964120394894345361-152x114.jpeg

2009 Honda Pilot EX-L 4WD Used Cars in Allentown, PA 18103

Good Deal
$1,202 BELOW
CarGurus IMV of $10,190

Price: $8,988

Mileage: 136,439

Location: Allentown, PA 18103

Average time on market: 16 days Certified Pre-Owned: No Transmission: Automatic Color: Taffeta White Description: Used 2009 Honda Pilot EX-L 4WD for sale - $8,988, 136,439 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/08/21/08/36/2017_ford_explorer-pic-3165259409933080251-152x114.jpeg

2017 Ford Explorer Sport AWD Used Cars in Allentown, PA 18103

Good Deal
$1,673 BELOW
CarGurus IMV of $34,672

Price: $32,999

Mileage: 18,661

Location: Allentown, PA 18103

Average time on market: 22 days Certified Pre-Owned: No Transmission: Automatic Color: Smoked Quartz Metallic Tinted Clearcoat Description: Used 2017 Ford Explorer Sport AWD for sale - $32,999, 18,661 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/08/19/09/34/2010_mini_cooper-pic-7203673654015041238-152x114.jpeg

2010 MINI Cooper S Used Cars in Allentown, PA 18103

Good Deal
$1,025 BELOW
CarGurus IMV of $6,817

Price: $5,792

Mileage: 107,165

Location: Allentown, PA 18103

Average time on market: 20 days Certified Pre-Owned: No Transmission: Manual Color: Pepper White Description: Used 2010 MINI Cooper S for sale - $5,792, 107,165 miles with Sunroof/Moonroof, Premium Package, Alloy Wheels, Climate Package
https://static.cargurus.com/images/forsale/2019/08/21/08/36/2018_ford_explorer-pic-2243075385738858240-152x114.jpeg

2018 Ford Explorer XLT AWD Used Cars in Allentown, PA 18103

Good Deal
$1,494 BELOW
CarGurus IMV of $31,992

Price: $30,498

Mileage: 21,754

Location: Allentown, PA 18103

Average time on market: 49 days Certified Pre-Owned: No Transmission: Automatic Color: Magnetic Metallic Description: Used 2018 Ford Explorer XLT AWD for sale - $30,498, 21,754 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Appearance Package, Bluetooth, Backup Camera, Aluminum Wheels, Climate Package
https://static.cargurus.com/images/forsale/2019/08/22/07/42/2016_audi_q3-pic-5422731729204213388-152x114.jpeg

2016 Audi Q3 2.0T quattro Prestige AWD Used Cars in Allentown, PA 18103

Good Deal
$1,101 BELOW
CarGurus IMV of $25,100

Price: $23,999

Mileage: 30,274

Location: Allentown, PA 18103

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: Florett Silver Metallic Description: Used 2016 Audi Q3 2.0T quattro Prestige AWD for sale - $23,999, 30,274 miles with Leather Seats, Sunroof/Moonroof, Navigation System, SL Package, Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/09/09/08/33/2011_kia_sorento-pic-2540363437869046733-152x114.jpeg

2011 Kia Sorento LX 4WD Used Cars in Allentown, PA 18103

Good Deal
$960 BELOW
CarGurus IMV of $7,646

Price: $6,686

Mileage: 130,458

Location: Allentown, PA 18103

Average time on market: 17 days Certified Pre-Owned: No Transmission: Automatic Color: Titanium Silver Description: Used 2011 Kia Sorento LX 4WD for sale - $6,686, 130,458 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/19/08/56/2012_honda_cr-v-pic-5167712841523166578-152x114.jpeg

2012 Honda CR-V LX AWD Used Cars in Allentown, PA 18103

Good Deal
$682 BELOW
CarGurus IMV of $11,668

Price: $10,986

Mileage: 92,230

Location: Allentown, PA 18103

Average time on market: 23 days Certified Pre-Owned: No Transmission: Automatic Color: Twilight Blue Metallic Description: Used 2012 Honda CR-V LX AWD for sale - $10,986, 92,230 miles with Steel Wheels, Bluetooth, Backup Camera
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 2, 2019
tdavies1965
Good
Response from current dealership:
Thanks!
Aug 31, 2019
Jhos46
This vehicle was being sold to someone else as I walked in the the dealer a 1/2 hour early for my appointment. I then was shown another vehicle which was $2200 over market value. I was given $1150 for my trade which was listed later at the dealership for $6995. I then left the dealership never being shown how to operate any equipment such as the electronics etc. Buyer beware before stepping in the dealership. That explains why I’ve been without car payments for 13 years. Being a senior and probably buying my last car, thank god it was a nice CPO vehicle and was well taken care of. This whole experience has left a bad taste in my mouth to say the least. I had originally planned on servicing my new vehicle at the dealership instead of doing it myself, but after this I’m reluctant to return. Not even a return cal asking how I liked the car and how it was running. Power for the course I guess.
1 people found this review helpful.
Response from current dealership:
Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We want to regain your trust and your business so please reach out to us at (610) 395-3745. We will work with you to resolve this matter to your satisfaction. - Rene Breslin
Aug 27, 2019
Guru1DVLR
The vehicle I was interested in, assured it was available for my inspection 45 minutes before my arrival, and which required a 64 mile round trip, was sold several hours prior to my arrival at the dealership. Three different sales people responded by e-mail to my initial interest, and I considered this a positive sign. One of the three I spoke with 45 minutes before driving to inspect the "sold" vehicle.
2 people found this review helpful.
Response from current dealership:
Guru1dvlr, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Thank you for leaving feedback. Please reach out to us at (610) 395-3745 so we may identify ways to improve your experience.
Aug 10, 2019
very helpful and informative, quick response
Response from current dealership:
Thanks, Jen!
Aug 4, 2019
Broome2008
10
Our experience was definitely a pleasant one. We were treated with respect and appreciation, and our sales person Milton was friendly, knowlegeable, and accommodating. We had had our car for a week now and are so happy with our decision to buy.
Response from current dealership:
Broome2008, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Jul 13, 2019
Car was seriously overpriced, dealer did respond to inquiry. However, when I offered what car was worth they said it was being sold at another dealership.
Response from current dealership:
Robin, Thank you for the feedback. I am glad our team got back to you but I think that if the car was seriously overpriced it probably would not have sold. I am not sure what our team could/should do differently to improve here, nor do I see how the experience warrants a 1 star review. Maybe I am misunderstanding something?
Jul 9, 2019
Very easy going yet professional but the price was more than what I wanted to spend
Response from current dealership:
Thank you for your feedback, Roger. Please feel free to let us know if there is anything else we can do.
Jun 16, 2019
Momofdoubles
Dealer responded immediately. I purchased this Outback.
Response from current dealership:
Thanks!
May 17, 2019
Michael Pennella
5
Great dealer experience. Fernando our salesperson was awesome
Response from current dealership:
Thanks, Michael!
Apr 15, 2019
GuruLHDJ9
Ok. I asked if they could come down on price. Said no, then sent another email asking when I'll come in for a test drive. REALLY?!
Response from current dealership:
Michaela, Thank you for your review. I apologize we were unable to meet your request for pricing. There are unfortunately numerous occasions that we are unable to come down on price. However, there are also a lot of instances where the vehicle is a great deal and clients still come in to test drive and purchase even when we are unable to reduce the pricing. It may not have been a reasonable request in your situation but we would like our team to still offer a test drive just in case you may change your mind and be in agreement to the advertised price. We wish you the best of luck in your searc
 More ...
Apr 12, 2019
I received a prompt reply to my inquiry.
Response from current dealership:
Thanks, Dylan!
Apr 4, 2019
They were very helpfull. Even though my credit and financial situation were not they still chose to follow up and contact me. I could not acquire the vehicle but they were there ready to try for me and I appreciate that!!
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Mar 20, 2019
GuruC2GSQ
The employee's were all super awesome, from NJ to Allentown. I love the car, the service is absolutely phenomenal. The only thing that left me having a feeling if regret is being talked into the mechanical protection insurance by Allentowns finance guy. Granted they treated me as if I was buyi g a new car, which was awesome, but I feel mislead buying an engine & tranny protection plan for $3,900 (PLUS interest as they added it to the financial agreement) which means it'll be over $6,000 when all is said and done and the cost of the vehicle I purchased was only $10,999... And it only covers very spacific failures. None of whi h was adequately explained... Especially the cost (so not happy about that) Seriously, other than that... WOW... Ciocco Subaru was definitely the best car buying experience. Watch what you agree to when you go back into Mr Fiance's office. That's the ONLY reason for the missing star. Otherwise I TOTALLY recommend. Adrian was the car sales rep I dealt with A++
Response from current dealership:
Hello Guruc2gsq, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Feb 13, 2019
Very responsive. Provided all details requested and set up a time that worked best for me.
Response from current dealership:
Thanks, Colleen!
Feb 12, 2019
lstangl
Fast reply
Response from current dealership:
That's what we strive for! Thanks, lstangl!
Jan 28, 2019
Yamabush
The dealer contacted me right away via email and an appointment was made. I ended up buying the car. Good vehicle as described at a fair price. The experience at the shop was excellent.
Response from current dealership:
Thank you for taking the time to let us know how we did, Yamabush! We hope you have a great day!
Jan 27, 2019
GuruZJP7H
Responded in a timely manner
Response from current dealership:
Thanks for reviewing and rating us, GuruZJP7H!
Jan 21, 2019
ultratech2008
My Ciocca experience was excellent and I would recommend checking them out if you're in the market for a new auto.
Response from current dealership:
Thanks for the recommendation, ultratech2008! We appreciate it!
Dec 29, 2018
billtex
Great car buying experience! Went back and forth with Ilona via email who answered all my questions and gave me an initial quote. Listing for the car was very accurate...the Durango was literally like new. The staff was friendly and our salesman Mike Mohr was excellent! Mike was extremely helpful, knowledgeable and friendly. He gave us a tour of the immaculate facility and we went for a test drive. He made the purchase utterly painless and was able to beat the quote I'd received by email! We were in and out in several hours, got a great deal and hot chocolate for my wife! I HIGHLY recommend Ciocca Subaru! The hour drive from NJ was totally worth it...couldn't be happier!
1 people found this review helpful.
Response from current dealership:
Billtex, thank you for your kind review; we are happy to pass along your comments to the team here at Ciocca Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dec 9, 2018
Camara77
Car had structural damage that was not listed. Do your research before you buy. They are not willing to go down on the price even with structural damage.
1 people found this review helpful.
Response from current dealership:
Hi there, I would like to get some more details about your experience with us. I know that we do provide the CarFax with all of our vehicles on our website and price our vehicles according to condition of the vehicles. Please reach out to us at (610) 395-3745 when you can so we can address this situation directly. Thank you and have a great day.
Oct 1, 2018
During the last two-three weeks of searching for a vehicle, Ciocca was the easiest, direct and honest dealers to deal with. Overall, the most pleasant experience from start to finish.
1 people found this review helpful.
Response from current dealership:
Roobhenn, it's experiences like yours that really keep us motivated! Please let us know if there is anything else we can do for you; we are more than happy to help!
Sep 27, 2018
remclick
Very willing to communicate thru email and very nice
1 people found this review helpful.
Response from current dealership:
Hi Remclick, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Best wishes,
Ciocca Subaru
Aug 11, 2018
SamCrablo1189
Great customer service. Thankful they were able to get me in to something that is safe and reliable for my family.
1 people found this review helpful.
Response from current dealership:
Hi Samcrablo1189, thank you so much for your positive comments about Ciocca Subaru! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Aug 10, 2018
GuruV9HTT
Great dealership and Adrian was amazing! If your looking for a new car they have a huge selection of new and used cars to fit your budget!
1 people found this review helpful.
Response from current dealership:
Guruv9htt, we're happy you found our staff to be so supportive during your experience here at Ciocca Subaru. We want all our customers to feel this way when leaving our dealership!
Jul 27, 2018
The salesman weren’t very helpful and don’t know anything about the vehicles they were trying to sell me. They wouldn’t give me the time of day and dismissed me as a customer before we even took the car for a ride
1 people found this review helpful.
Response from current dealership:
We truly appreciate your honest feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon.
Ciocca Subaru
Jul 16, 2018
Great dealer and experience!!
Response from current dealership:
Tj, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future.
Best wishes,
Ciocca Subaru
May 28, 2018
dowsikjr
Worked with me on showing the car and driving it. Good follow up and did purchase the car.
Response from current dealership:
Hi Dowsikjr, thank you for taking the time to leave a review for us at Ciocca Subaru. We're happy we could meet your expectations! Until the next time we meet, take care!
Apr 16, 2018
They followed up a few times and bought are different vehicle. They wished me best of luck and very professional
Response from current dealership:
Thank you for your kind review; we are happy to pass along your comments to the team here at Ciocca Subaru! We hope to be of service to you again in the future.
Best wishes,
Ciocca Subaru
Mar 18, 2018
BECKEE24
Great service! Prompt call back!!
Response from current dealership:
We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Feb 7, 2018
Mykullr
Very nice people.
Response from current dealership:
We really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nov 13, 2017
It was a bad experience. They set a appointment for me. 1 hr before going to look at the car they called and said it was sold 2 weeks ago..i live 112 miles from the dealership since then they have called me trying to sell me things i do not want! I told them that i was only interested in a gto only! And it is still listed for sale by the dealership...wow..is all i can says
2 people found this review helpful.
Response from current dealership:
Wayne, Thank you for your feedback. It looks like you were given misinformation. We set the appointment for you on 11/6 for the following day, 11/7. As of 11/6 when you called to set your appointment the vehicle was available. It sold later that day which is why we called you the following day to let you know it was no longer available. I apologize for any inconvenience, but am glad that our staff at least called you before you made the drive in. We have it noted in the system that you are only interested in a GTO so you will not be receiving anymore phone calls unless we get a GTO in. Thank y
 More ...
Nov 2, 2017
Quick to respond and helpful
Read 41 old reviews
Sep 5, 2017
Guru93BT4
Very prompt response and very helpful.
Sep 5, 2017
Fernando O. contacted us. He is knowledgeable, friendly and no nonsense. We got an amazing deal on a great car. We'd definitely make the hour drive to Ciocca Subaru again.
Aug 12, 2017
The salesman and the dealership were GREAT. So great that my husband and I purchased the Subaru!!
Jul 5, 2017
Guru77MQ
Very helpful.
Jun 4, 2017
Knowledgeable, courteous staff; good options for finance, excellent inventory of high quality used cars. I recommend this dealer
Apr 7, 2017
Dawnhowieson1
Great
Mar 15, 2017
Kbw130
Quick informative response
Mar 7, 2017
Macan_1326
Very helpful and friendly
1 people found this review helpful.
Mar 4, 2017
Excellent response time. Vehicle already sold
0 people found this review helpful.
Mar 1, 2017
Jose B
I didn't end up buying a car from them but they were great to deal with. I'll keep them in mind the next time I'm in the market for a car.
1 people found this review helpful.
Feb 26, 2017
Excellent customer service. The staff was amazing. The welcome was outstanding!
Feb 19, 2017
They contacted me within one day but the vehicle was gone
Nov 2, 2016
Got exactly what i wanted! When i felt the deal was off, they worked hard to get me to were i wanted to be.
Sep 28, 2016
the salesman was very low key and no pressure at all. This was a unique experience from all my other dealings with car dealers while I've been looking. He actually listened to me, and answered all my questions. It was one of the best experiences I've had with car dealerships. Thanks Ciocca!
Aug 29, 2016
Responding quickly listen to my needs no pressure at all. I would buy a car again.
Aug 17, 2016
Awesome customer service and a great vehicle-WELL DONE!
Aug 17, 2016
They don't give straight answers. They also speak very disrespectfully to their potential customers. I was pretty much a guaranteed sale. I know exactly what I want to buy, but couldn't get straight answers to my questions.
7 people found this review helpful.
Jun 19, 2016
Kept emailing over and over again by different people. Never called.
2 people found this review helpful.
Jun 3, 2016
This dealer is 500 miles from me. I asked if we could work the details out through email before I made the trip. They kept sending me emails about stopping by which makes me believe they never even read my message.
7 people found this review helpful.
May 6, 2016
Worked with me till I pretty much got what I wanted. Very nice People. I would go back and refer them to others.
Apr 18, 2016
Great service and could not be more helpful.
Jan 10, 2016
My Salesman was Mr Walsh, very personable, made my anxiety melt away and car shopping wasn't so bad. Kept me laughing. Dealership was busy but very freindly.
Dec 21, 2015
Very good
Dec 16, 2015
Very Good
Nov 30, 2015
Hotep
Returned email response promptly. Made phone call for further assistance. Very friendly and patient on the phone.
Oct 26, 2015
Great everyone was helpful and knowledgable
Sep 30, 2015
Kept in touch and did their utmost to accommodate me and what I needed.
Response from current dealership:
Hello Donald! I'm glad that we were able to accommodate you and get you the car that you wanted. Please don't hesitate to reach out to us should you ever need anything or have any questions.
Sep 29, 2015
Sold the car before we arrived, but were very helpful and responsive in looking for alternatives.
Response from current dealership:
Hello! Yes our cars do sell very quickly, but I'm happy we were able to recover and look for another car that would suit your needs. If you have any questions or concerns please reach out and we will help you with anything.
Jul 23, 2015
Responded in a timely manner & continued to follow up
Jul 2, 2015
Vehicles we saw showed heavy wear and tear but we're likely a good value for the price
Jun 9, 2015
LookingForAUsedCar011
Came in to look at a used 2007 Toyota Prius with 102,000 miles. Took 1.5-2 hours to negotiate the price I wanted after the sales rep and manager needed to keep playing games by going out and looking at the car in front of the window for us to see and the rep going back to his office to "work on getting a better price." I wanted to put money down to hold the car, so I could pick the car up the next day to get it looked at my mechanic. Nothing was said about putting money down. The sales rep showed no urgency in me picking up the car to take it to the mechanic. I asked if a certain time was ok, and he responded, "ehh... whenever you can do it, that's fine! [followed by dismissive hand wave] I was also told that as long as I had the deal done by Saturday mid-day, then I could still have it for the same price (it was Wednesday when negotiating). I called in the next day, got patched through to someone named Sean who informed me the car was already sold, and he asked me if I had put a deposit down to hold the car. I said I tried to, but I was not taken up on my offer. A relative of mine went in to speak to a manager, and the manager essentially told them I was a liar or lying. I went in and asked for the manager after work. It took another 1.5 - 2 hours of my time to explain the situation, and get the manager's explanation of why essentially, there was nothing he could do about it. He kept telling me he wasn't there, so he didn't know what was said the prior day. He told me the sales rep was telling a different story from me, so he didn't know which one was telling the truth. He was very adamant that I was not allowed to put money down on a car to hold it. I told him, then why did Sean say I could? He said he wasn't there, so he couldn't tell what Sean had said. Previously, he had told my relative that he was right there when I called and spoke to Sean, and that he knew what Sean had said. The sales manager said because of my troubles, he would cut me a deal and offer me a 2011 Toyota Prius with about 100,000 miles or close to it for $11,000. I told him that was $4,000 more than I had negotiated on the 2007 Prius with essentially the same mileage, and he said, "Yea, but there's something to be said for a car that's 4 years newer." I told him it didn't matter, and it essentially had the same wear and tear on it then plus it got worse gas mileage than the '07. That didn't seem to matter. The sales manager told me he would look for other similar Prius vehicles and let me know if one came in. It's been 2 weeks, and I've gotten no contact from anyone at Ciocca. I had never heard the sales manager's name because he just introduced himself as the sales manager. At the end, he gave me his card after I asked for one, and it said his name was Sean. There are only 2 Sean's at Ciocca Subaru, and I know what the other's voice sounds like because I played sports with him growing up. Turns out, it was actually the Sean I had spoken with earlier on the phone who initially told me the car was sold, and that I could have put a deposit down on it even though he was later adamant I could not. He also let me ask him repeatedly why Sean said I could put a deposit down without saying it was him. He also told my relative he was right next to Sean when the call informing me of the sale took place when he later told me he was not. Turns out, I was speaking with the sales manager on the phone. Integrity is not very high of a priority for Ciocca Subaru. I recommend not wasting your time with them.
8 people found this review helpful.
May 19, 2015
Fantastic I thought I won't be able to get the car I wanted because of bad credit but they helped me out. They are amazing thank you so much for my new chevy spark!!!!!!!!
May 17, 2015
Very nice
May 9, 2015
I felt like I was rushed out the door they wouldn't even consider a reasonable offer and since when doesn't a car dealer who is offered cash for a car accept cash. In my book they are snobs. Keep your car I spent my cash else where.
1 people found this review helpful.
Feb 21, 2015
We bought this car & are very happy
May 7, 2014
Please be very cautious when dealing with this dealership. My experience that the options listed on their internet posting do not match that which are actually on the vehicle.
Mar 31, 2014
My Review Of Ciocca Subaru: freindly, painless, and no pressure at all !!!! We dealt with Greg Fichter and he was a very honest and down to earth kinda guy which made my buying experience an absolute pleasure. The owner was also a very polite, kind, and very freindly. Bottom line is that i was looking for a vehicle for about a month and I drove to allentown from Scranton, And i will definetly do ALL my buisness with this company because of the great deal I got and the VERY friendly an courtious staff.. Dealerships in my ares couldnt even come close to the experience i had at Ciocca Subaru.. Once again, thank you Greg and everyone else who made my experience worth my while.
Mar 14, 2014
esouth01
Do NOT try to buy a vehicle here. Ciocca tampers with their Carfax. The point of Carfax is to help hard-working consumers distinguish facts from fiction; Ciocca uses that trust and then misleads customers by sending out old, outdated Carfax which don't note the current issues or condition of the car you're buying, but instead display the condition of the car from MANY YEARS previous! I went through five emails to get a salesman to finally admit what he was doing was wrong, and then when he realized I knew what they were doing, the General Manager contacted me and offered me a terrible "deal" on an overpriced car and tried to insinuate I've been mistreated in the past. Ciocca will try to treat you like a fool. No thank you.
Feb 20, 2014
Very helpful without being pushy. A great experience!
Jan 14, 2014
Few things I wasn't happy about with my experience at Ciocca Subaru in Allentown, Pa however, I still bought the car.
Jan 13, 2014
I should have known that this would be a bad experience. For one thing, the dealer never responded after I sent my request for information on a Jeep Wrangler. However; I still made the trip to the dealership in the heavy down pour on Saturday. The salesman was nice but the deal they wanted to give me for my vehicle wasn't. I had been to another dealer earlier that day, and Ciocca was only willing to give me half of what the other place offered for my trade. Needless to say, I was very disappointed. I should have known that this would be the result when they didn't even take the time to reply to my request for information. If you want to pay too much for a vehicle then visit Ciocca. If you want to get a good deal, then go somewhere else!

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